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11

Your story sounds similar to my case( I am not the first UX hire but I am the first guy whom they have hired who has had formal education in UX as such). Anyway here is what I would focus on: Find out who are the key stakeholders in the company who are interested in user experience: This is really important as you would need the support of atleast someone ...


6

One thing it's important to do before you start is to define your goals. You need to ask yourself why you are hiring a consultant, what you want out of the process, and how you are prepared to respond to the consultant's work or recommendations. Do you want them to critique your website? Do you want them to run user tests and report on the findings? You can ...


2

I'd read a book about UX/ID processes just to know what to expect. Also, you have to keep in mind: there are two ways of UX: model based and research based. If you hire a UX designer, but don't give him enough money and/or development resources to do user research, the only thing he could do is to say nice things to you which might or might not work. User ...


2

I guess there are a few different things you want to find out, and I think for me UX is about asking the right questions rather than trying to find the solution, simply because you can find the right solution for the wrong problem and not end up better off than where you started from. So in order of priority: Find out what you know - you mentioned that ...


1

Establish a UX strategy The application has been actively developed for 10+ years. Unfortunately, there hasn't been much focus on UX when building the application. Shifting focus from a development led process to a UX led process is no easy undertaking particularly when your application has been actively developed for more than 10 years! So you ...


1

Where should I start? By starting over. Any software that's been continuously updated for a decade+ is due for a complete UI rewrite. How you do that is simply too broad of a question to answer with any specificity, but I'd start with things like: hire a UX consultant do a lot of user testing and, more importantly, user research investigate UI ...


1

You can't sell to B what A paid for If you work as a freelance under a contract, the contract would normally spell that the rights on any work you do, or any intellectual property you create will be assigned to your client (making your client the owner of the work). Even if there isn't a contract, by the virtue of commission your client will have legal ...


1

Now, I am biased, but I think that decent UX can make or break a project. I've seen far too many projects fail because the UX has been 'done' by the developers as they go with no planning, knowledge or consistency. A system, whether is be thick client, web based, a website, a till, whatever, is ALL about the UX. The system has a job to do and UX is the ...



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