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This doesn't really seem like a UX question, because from the UX perspective the customer cannot tell the difference. But if it helps, from a system design perspective, allowing a relationship dependency to dictate your data keep/delete policy isn't a good design practice (it's allowing the "tail to wag the dog"). Do it for expediency if you don't have ...


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From the usability point of view, it's essentially the same for the user whether soft or hard delete is used: the record is gone. This isn't the absolute truth, however, if the deleted Customer can be accessed via the Booking it is linked. It's something that needs to be planned for, e.g. is it ok to just show the Customer without full functionality to ...



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