Hot answers tagged checkout
123
If you feel the 'Confirm Email Address' field is required, but want to prevent people copy-and-pasting it then why not take a different approach?
When requesting the user details and email address just ask the questions once. Then, on the final sign-up / payment screen (depending on your application) add a field on this last page stating:
"We will send ...
73
I would avoid this behaviour as it's breaking people's basic expectations of being able to copy/paste.
October 2011 - an article by blogger, speaker and serial entrepreneur Boris Veldhuijzen van Zanten on The Next Web (which he founded) - 10 ways to screw up a web form and piss me off
Number 1 - that's number ONE: Don’t ask people to re-type email ...
55
I found an article that explains this.
Apparently, in Argentina, ATMs give cash before the card, resulting in a large amount of people leaving their cards behind. See http://uxmovement.com/thinking/preventing-user-errors-in-automated-teller-machines/ - unfortunately there are no references cited so I'm unsure how true this is.
To me, however, it would make ...
31
The question that was not asked directly:
Should we hide the main navigation in the checkout process?
Yes, we should hide it.
A merchant wants to hide the main navigation mainly because of the conversion rate (ratio between people entering the checkout process and the ones actually finishing it). For average users the checkout process can still be ...
20
Since the email field is unmasked, the confirmation seems redundant to users.
If the user is advanced enough to copy and paste instead of retyping, the user probably knows his/her address. Preventing copy and paste would just annoy users.
When the user copies the email, the user has to look at what he wrote and thus would probably notice a mistake, ...
19
Unfortunately there aren't many real references to help answer this question. UXMovement has an article which Tass references in their answer, which makes some good points about the task flow of using ATMs. In summary:
Users follow the tasks in sequence, but regard the task as completed once they have achieved their goal. Subsidiary steps are easy to ...
15
I can see no real functional reason to clear a basket automatically.
Basket should have a function to clear old(er) items. A "select all" on the list of items in the basket and "remove from basket" action would suffice for that.
Other than that there should be warnings on price changes as Amazon does. And of course there should be a warning when an item in ...
13
I would expect payment information to be demanded only once I've been presented with the absolute grand total, so that I know exactly how much I'm going to be charged.
One of the common steps in a checkout process is choosing from delivery options, which often have different charges associated with them. Another example is gift wrapping, which usually ...
12
This is tricky, because you have a variety of different scenarios for when automatically clearing items is a great idea and probably just as many for when it’s not. Personally I agree that it shouldn’t be cleared. I’ve been surprised when visiting the same site again to find items in my cart that I didn’t remove by myself. But that’s just me — and the ...
11
This exact questioned is actually answered! This questioned is an example of a Forcing Function described in the book Design of Everyday Things by Donald A. Norman
Forcing Function Defined
Forcing functions are a form of physical constraint: situations in
which the actions are constrained so that failure at one stage
prevents the next step from ...
9
Well its a human behavior that we never forget to take the money :).
When we step into an ATM our primary task is to take the cash. So we are always in a mindset where we are trying to understand how much do I want to take out and what denomination will I get. In this phase we are all thinking about the CASH. The Card is just a medium to authenticate the ...
9
I am going to break this response into three parts:
Is using the back button non intuitive to the user ?
I would disagree with this. The back button is one of the most commonly used elements in the web browser and users know how to use it and finding that it doesnt work can actually be a really frustrating experience as they will have to initiate the ...
8
Don't do this. Don't even do it for password fields. I use a password database (Password Safe) and I hate sites that won't let me paste a password after I've copied it to the clipboard. I'm trying to be a responsible netizen and not use the same password for multiple sites and not use short, easily cracked passwords either, so don't prevent me from doing so ...
8
It's not even studies or evidence. It's one of the main principles of good UX: the fewer the screens a person needs to see to accomplish a task the better the experience is and the least frustration s/he feels.
Fewer screens mean fewer steps, fewer opportunities to make a mistake, less time spent getting familiar with the content of the screen (even if it's ...
8
Though the number of steps you defined looks fine to me, This is going to be really hard question to answer unless you show screenshots of the pages in question since there are single page checkouts as well which handle the information density well and guide the user well.
But to answer your question, there is no right or wrong number of checkout steps as ...
7
Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?
I work at an eCommerce website and adding PayPal (though buggy) helped out conversion rates. However, adding a bunch did not.
If you are building a CMS I believe it is best that you allow who ever is setting it up to choose which they want presented to users and to use. They might not want their money split up.
6
Simple answer : Yes
When I am ordering something on the net, I like to be aware of the item I have order, what it has cost me, if I am paying for shipping (and if so, how much) and if the site offers free shipping for a specific amount, how much more do I have to buy to take advantage of the free or expedited shipping. Taking all this information away from ...
6
When selecting a testing method you should always first ask what the goal of the testing is, for no one method will suit all possible purposes. At the most basic level, different methods are good for discovery, while others are good for validation.
Paper-prototyping is a testing method for discovery and understanding, and is ideally used early in the design ...
5
Without knowing the site, and audience it's hard to say:
If you already know that for your audience multiple purchases of the same item are a rarity, and you also know this is a hard-to-break behaviour (i.e. people just don't buy 2 pairs of the same $120 jeans at a time), then I'd say go for it. Also I'd say it depends on the number of replenishment items ...
5
If you have a reasonably foolproof way to parse freeform addresses then I'd go for the single text box. I get annoyed on sites (particularly American ones it has to be said) that assume that your address conforms to a single standard and they force you to enter the data in their format when it doesn't. So if they say "City" and "County"/"State" and both are ...
4
Take a look at "Windstream’s Cart Simplification Test" on Which Test Won.
They had a "5% increase in service orders" and "Results were 90% conclusive" when there was no order summary in the side bar of checkout pages.
4
No this is not a problem and is actually very common, although I would make the following changes to bring a little more harmony to the area.
I would make Checkout a button (call to action), whilst additionally making the whole area clickable through to the one destination page thus creating the effect of the whole box being the clickable thing rather than ...
4
Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?
The answer is going to be fairly region specific. For example, if you were setting up PayPal for a site targeted at a country that doesn't have a high penetration of credit cards, you would likely not see much benefit, and you should look at more regional payment solutions.
Most people only care that their preferred method of payment is available, so you ...
4
I'd agree with #1. Adding/checking/modifying the items in my shopping cart feels like a separate process than checking out (which signifies that I'm done). Personally, I'd feel a bit preempted if just checking my cart kicked off the checkout process.
Historically, there's usually been a small separation between the two processes (clicking the "checkout" ...
4
The problem with this is that when a customer runs into the address field it will look like a mistake to them (textarea box). People get used to what a "standard" billing form looks like. They may become confused on what this field is asking for and might end up giving you some irrelevant information that you just dont want.
If you do intend to go this way, ...
4
No, this is not user friendly. Main navigation should be present at all times for navigation and trust. If the main navigation disappears, the user might feel she is somewhere else. That's not good at all.
The possible reason for removing the global navigation bar in a checkout process is to avoid the user from being distracted and continue to check out. ...
4
If you're clearing out the user basket after a set amount of time that likely means you're holding the information in the browser session and not against the user profile. That would cause one particular issue that I can think of - what if the transaction starts on one device but completes on another?
Take this scenario
User is out to lunch at work and ...
3
I did a research a year ago, and this is what i came up with:
The expiration day on credit cards is always in digits (at least in the US). I also inspected some of the popular e-commerce sites in my region, in order to determine if there is a convention on the subject.
I chose drop downs for both month and year.
The month drop down includes both the ...
3
I'd go with both.
It's a tool to rearrange, remove, add and review your stuff within the shopping process. At this time the visitor might not be ready for the (linear) checkout process. It should have a prominent "Order Now" button. I guess that's where you want to lead your customers, but still you might want them to add more stuff.
It's content will show ...
3
Testing paper prototypes is a great idea for testing information architecture and the discoverability of content. I've done it several times, and yielded useful results by doing so. Users are good at suspending their disbelief when using paper, and prototypes can be rolled out quickly. Win-win.
The problem is that they're not as good for testing webforms ...
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