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I suggest you read a Technical Report from Carnegie Mellon's Software Engineering Insitute called "Supporting the CANCEL Command Through Software Architecture" that goes into a lot of the ins and outs about what to present to the user and how to implement it in software. There are also citations in the report to the research that supports the users' needs ...


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The left field answer to this is to make your calculation process asynchronous. In other words, don't trap your users on a page where you don't know how long they will be stuck. Instead, have the "submit" instance an asynchronous backround process, which will then notify the user once completed, at the end of the async process. Basic user flow: submit ...


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I'm not a fan of the cancel button as the only solution - would only encourage people to press it and probably would probably make them more impatient (don't think of a white elephant on a stool...dammit!). I'm assuming you have a warning about the length of time the calculations may take before they actually submit it (Warning - your calculations may take ...


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the first thing I was wondering was the fact that you mention that you can imagine that your users are more annoyed by it than you are, this seems like a perfect opportunity to go and figure that out, in the field :-) I don't get why somebody would want to press the "cancel button", as there is, according to you, not much else they can do. There is some ...



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