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I agree with @JayFlow's answer and would also add that by removing the navigation you are actually protecting the customer. In a real world waiting room or queue you are likely to lose your place if you move somewhere else. That's pretty obvious if you're actually standing somewhere but isn't necessarily clear when you are online. You could (maybe should) ...


This practice is common in checkout processes, as it isolates the vital information at hand and encourages the user to focus on the action needed. It also helps keep the process linear and avoid confusion as to what action needs to be taken next. I believe in a waiting room metaphor, this makes just as much sense. some interesting reading: Smashing ...

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