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13

The use of the progress bar pattern is helpful if a user would benefit from knowing where they are in a multi-step process. As you noted, it should not be styled to look like links if it is not clickable. Here's an example from the Yahoo Design Pattern Library:


5

Think about what influences a passenger's decision process when they book a seat. Which factors influence their choice? Window seat Isle seat Emergency exit Space for wheelchair Proximity to toilet Proximity to travel partners Etc ... Personally unless one of these factors is relevant, I don't care where I sit - so having the seat chosen for me would ...


5

Seat selection on mobile devices needs to fulfill several conditions: Key physical features of the vehicle, such as entrances/exits and the loo (if any) need to be clearly marked. All active areas must be large enough to be "pressed" easily. If the content doesn't fit the screen comfortably, there must be an indicator that more is available in some ...


3

Here's my suggestion: Show only 1/2 the amount of seats the bus can cater. This way, the user will have a bigger 'seat' button to click on. Users can scroll up/down to view the seats. Have the legend displayed out of the seats screen; however do have it shown always at the top/bottom of the screen. Provide some indicators where the features of the bus are. ...


3

I want the same user experience that I'd get from a knowledgable real-live seasoned traveller working at a high street travel agent. I want to be able to enter my details once. Exactly once. Not more than once. Not even twice. Just Once. I want to progressively give more information to narrow my choices, but I never want to feel that I might be losing out ...


3

Things that come to mind for a travel booking website is that most people come there with unrefined questions and don't want to complete a full booking on the first attempt. They need to check it with other people, or find out if they can actually have those dates from work, etc. For the unrefined questions, one thing is the fuzzy logic mentioned by ...


3

IMO, a wizard flow should bring up a new modal task. The task can either be completed or canceled. The "tab bar" at the bottom is a distraction for the task of booking, and should be removed. download bmml source – Wireframes created with Balsamiq Mockups


2

Ecommerce websites use stocking information like 'only 5 left' to coerce visitors into buying the item. Visitors will be afraid they'll lose the deal if they go in search of a cheaper alternative. It's what we call a dark ux pattern. In case of booking.com I think there are two reasons for adding it. It coerces visitors into booking, because it makes ...


2

If you're still at the research phase, consider including in your web convention survey http://seatguru.com by Tripdvisor. Users can search for a flight> when the flight appears in results, the plane is presented in an illustrated top level view> users then mouse over (impractical for iPad) seats for specific information about that particular seat. Info ...


1

Personally I like the app-wide tab bar at the bottom, so here's how I'd changes things while keeping it always visible. First, when starting a booking operation, I'd dim the bottom row entirely and then highlight booking slightly. This provides a little extra feedback that they're in the process of booking, while also letting the user know that the other ...


1

My simple advice would be to move or even remove the cancel button. In it's current state the user will click cancel instead of previous in some cases and one cannot rely on colour differences to help solve this. You could put the cancel link in a consitent place on all screens and make this consistent with other application canel operations. You could ...


1

In my opinion (full disclosure: I'm responsible for the UX of some touristic portals) the most important aspect is consistency. On our sites the user can see the prices before entering any date, in this scenario the most meaningful choice is to show prices per night (per person), because they are easier to compare. Hence even after the user entered her ...


1

Personally, I find a long series of wizard like windows wearisome. But it depends on the application and my expectations. A casual, once-in-a-while user who has a significant number of alternatives may get frustrated by the 4th or 5th step and exit the process. A frequent user or a user who is accustomed to such wizards in their industry would be far more ...



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