A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

learn more… | top users | synonyms

113
votes
16answers
6k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
83
votes
11answers
7k views

How to “force” users to upgrade their browser?

I couldn't think of a better title for this question, but please don't jump to conclusions - I don't really want to point a gun at my users heads! I have a site that works well with the modern ...
30
votes
7answers
2k views

A better condom user experience

The lack of use of condoms is one of the most critical issues in global health today. However the problems with condoms have little to do with how effective they are when used. Instead the problems ...
18
votes
2answers
379 views

Verification of consequences

I have a situation where a user is about to do something with consequences important enough that it's imperative they understand them. In this particular case they are about to revoke their right to ...
12
votes
1answer
166 views

What are some good ways to ban people?

I'd like to implement several types of ban of my website, not just the "classical one" (i.e. being unable to log in). My website is a Q&A one, if this can help. Some time ago, I read an article ...
12
votes
5answers
362 views

Should we worry about dial up users?

I am looking to design a site which is going to be fairly image heavy and a question came up about what should we do if the users access it through a a dial up or a really low speed internet ...
11
votes
3answers
3k views

What are the real differences between UI/UX and front-end development?

front-end developer here. I'm working in a tiny startup: one back-end developer and me as the front-end developer. My boss is calling me UX boy since I've worked there, even if I don't specially ...
10
votes
2answers
659 views

Interaction pattern for creating/editing organization hierarchy; assigning people to groups in hierarchy

I'm looking for an Interaction pattern for creating/editing organization hierarchy and assigning people to groups in the hierarchy. For example, the app's users will need to define a hierarchical ...
9
votes
3answers
116 views

Can we assume users know the devices they're working on?

I'm developing an iPhone app that uses pretty standard UI, follows Apple's human-interface guidelines, and in some cases imitates behavior as seen in stock iPhone apps. For example, a table view from ...
8
votes
5answers
374 views

Should pagination be capped in web app search results?

Search results can be a funky thing to design sometimes when it comes to the value of results for a user. IN this Web App I am helping build, the global search bar, when searched, can lists results ...
7
votes
3answers
180 views

Representing different plans without offending users?

My users can be part of multiple organisations, which may or may not have a paid account. When we discussed lately how we should make paid accounts stand out in a list, concerns were raised by senior ...
6
votes
9answers
542 views

Should password be set by users without security check?

I'm guessing if I should let my users choose their password without checking if there's at least 1 $pecial charact€r, 1 CAPLOCK, 1 numb3r... Shouldn't we just ask users to put a minimum of X ...
6
votes
5answers
177 views

Expectation Management

I'm struggling to convince the team of developers I work with to let me show users mockups to explore ideas and make sure we understand their requirements fully. Although I swear that I will ...
6
votes
3answers
142 views

How best to discuss the Heartbleed bug with users while keeping calm but getting action?

There are technical questions everywhere you look about Heartbleed. But none on not scaring the **** out of your users when discussing it, because lets be honest the news does a good job of scaring ...
6
votes
2answers
332 views

Any “non-tangible” elements of user experience to consider?

Remember that facebook launched on iterations in an only-university-user rollout? This made facebook an elite platform that only users from prestigious universities could use (and of course, by the ...
5
votes
2answers
166 views

Pop-ups once a month for asking users their status

We are developing a SaaS application that is currently in beta testing. Our clients are not end users but B2B, so in the beta they have asked us if we could add a pop-up that will ask end users to ...
5
votes
3answers
309 views

What is the most user-friendly way to update a Web site?

From time to time I need to bring down my website for maintenance, bug fixing, upgrading etc. I have seen that many sites just place the "Site is under maintenance, please visit later" sign on the ...
5
votes
2answers
92 views

In a website, how to make two segments of users follow the desired path

I was asked to design a website for a company that has two different segments: B2C (business to customers) and B2B (business 2 business)... The company says both segments are equally important. How ...
5
votes
3answers
349 views

Defining relationships between many users in one UI?

We have a UI on a web-page, where relationships between users can be defined by admins. Users are divided to two roles, in this case "Lorem" and "Lorem ipsum". Right now a relationship between ...
4
votes
8answers
665 views

Is this a good way of attracting a user's attention to a message?

I need to draw my users' attention to a warning message, alerting them to a problem and giving guidance of what they need to do next. The message does not appear on a popup box, since that would mean ...
4
votes
4answers
1k views

Do users read pop up messages/notifications/error messages, etc.?

Should you bother with popups? Do users read them? How can you get them to read them? Should you try to design your application so it doesn't need or use pop up messages/notifications? This applies ...
4
votes
2answers
127 views

Conditioning users

Playing around with my heat in my new vw gti ;), I noticed when you press the heated seats button once, it's starts you off with maximum greatness (3 / 3) press it again it goes down ( 2 / 3) (1 / 3) ...
4
votes
3answers
318 views

In a multilingual website should we provide the local language of the country even most of the people understand english there?

In a multilingual website should we provide the local language of the country even if most of the people understand english there? For example, In India. Most of the people who use computer and shop ...
3
votes
1answer
319 views

Dealing with awfully formatted user input

So, I'm dealing with users who do not seem to care enough to enter their fields with proper spacing and in the right case. For example John Harry Smith is entered as John harry smith or maybe even ...
3
votes
3answers
442 views

Is that Microphone or a Reset Button?

Have you ever poked a microphone thinking that is was a reset/eject button (the kind that require a paper clip to be used)? Why have companies (apparently) completely overlooked the need for a label? ...
3
votes
3answers
173 views

When user testing, how important are representative users?

I work at a company where we design software that, in most cases, is targeted at leasing agents in the multi-family housing industry, a very specific group of people. When I want to go about testing ...
3
votes
3answers
942 views

Small real-estate for long list choices

Given the context that this is an institutional product, it is a web-app that enables educators to manage students. The way the UI has been designed, there is a pop-up that will allow a user to add ...
3
votes
2answers
91 views

Low-Hanging Fruit for User Discovery In A Social App w/o Showing Number of Actual Users

I'm working on a social app that helps users tap into their friends and our community to get fast feedback before making apparel and accessory purchases online. Right now, I'm revamping the site and ...
3
votes
3answers
596 views

iPhone Dropdown Menu element

Designing mobile applications is something I find extremely interesting, but I have recently become more interested in the UI element of a drop down menu for IOS applications. It does seem to always ...
3
votes
2answers
78 views

Benefit of “Twisty bottom” ballpoint pens over “Clicky tops”

What is the benefit of "twisty bottom" ballpoint pens over "clicky tops"? Since they take two hands to activate while clickable versions only use one they do not seem to be better designed. Is it ...
3
votes
2answers
302 views

Best Practice when dealing with long user first names in UI

For the app I am currently developing, I have a vertical navbar which contains the main menus required for the user. One of the menus is for User Admin, which is a profile picture with the User's ...
2
votes
3answers
398 views

What is a good name for non-administrator users?

Not sure if this is the proper place for this question. In my opinion, it is related to user experience, but please correct me if I'm wrong. If you have a site/application that separate users with ...
2
votes
1answer
75 views

Which term seems more appropriate to use for a user, “player” or device"

Working on a site that allows users to listen to audio through some sort of playback. Whether it is on their desktop (software) iPhone, iPad, touch (App) or special hardware, they can choose one of ...
2
votes
1answer
43 views

Ensuring invitees are recognized and found by the system

I have an app that users can invite other people to by sending them an e-mail address. These invitees get stored in a special table that gets queried when a user signs up, connecting email addresses ...
1
vote
4answers
80 views

Do I need to create specific country personas for an international website?

I'm creating personas for an international website. The users from two countries, France and the UK, will use the same website to exchange money. There are specific segments of personas that I need ...
1
vote
2answers
131 views

What is meant by context of user?

I regularly hear comments about "understanding the context" What is meant by this - is it the how, when, where, why, who, what of a users experience. This may sounds obvious, but I'm interested to ...
1
vote
3answers
237 views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
1
vote
1answer
93 views

Best type of UX for a asking visitors on a site a question?

I am trying to design a UX that allows random visitors on a website to quickly give us information about what books they/their child are reading in school. The site itself is a company that provides ...
1
vote
1answer
41 views

What is the best practice to map client (not user) objectives/needs?

I am working on developing an updated interface to a pre-existing set of services in the form of a web app. We have a limited number of clients (20ish) about 170ish users. I've been interviewing ...
1
vote
1answer
119 views

Industry standard drop rate percentages?

When evaluating the registration of a product, and have access to the analytics, is there a good measurement on what a decent "drop-rate" percentage might be? By drop-rate, I am referring to how many ...
1
vote
1answer
195 views

What's a good way to find a user and display personal information?

On the site I'm working on, users will at some point have to assign a user as the manager for a particular resource. Let's make up a resource and a manager, just to illustrate what's going on here: ...
0
votes
4answers
230 views

“Burn” or “Save” [closed]

Estou com uma dúvida e gostaria de saber se alguém possui alguma referência a respeito disso. O usuário preenche formulários, insere dados em uma tabela, gera vários tipos de interação na página, ...
0
votes
2answers
31 views

Suggestions for making user management as quick to navigate and maintain as possible

I am looking for ways to make user management on my own small sales team system as quick to navigate/manage as possible. Right now I just have a very basic table, but in keeping with my current ...
0
votes
2answers
233 views

How to perform a task analysis?

What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
0
votes
1answer
145 views

How do you deal with technologically impaired and ignorant clients? [closed]

I got an email today from my parents, that the navigation in their website/shop (Prestashop) is broken and they get an error if they click it. I had a look, and it turns out they manually deleted at ...
0
votes
1answer
46 views

Correctly manage user's settings

I am working on a system that connects a client to a database. I am both in control of the client (written in C#) and the database (most functionality is written in pgSQL). Users have to log in in my ...
-1
votes
4answers
317 views

How to find the target user groups for an app?

I would like to know if there is a general way of finding target user groups for simple mobile apps. In this instance, it might be a simple webapp or an iPhone app which allows users to send real ...
-2
votes
4answers
205 views

User friendly language for notifications?

What is the most user friendly way to notify an user that "The items in the rows needs to be re-arranged" What I have is Re-sequencing items required, press update button How can I make this ...