A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

learn more… | top users | synonyms (1)

614
votes
16answers
97k views

Should “Yes, delete it” be red, or green?

Designing an interface for a CMS (Content Management System), I stumbled upon a paradox and I'm a bit confused about what to do and why to do. Context Before deleting an album, the user is asked to ...
128
votes
16answers
8k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
91
votes
11answers
11k views

How to “force” users to upgrade their browser?

I couldn't think of a better title for this question, but please don't jump to conclusions - I don't really want to point a gun at my users heads! I have a site that works well with the modern ...
63
votes
9answers
3k views

Handling the death of a user

Are there any common practices for handling the death of a user? How should the claim of a death be verified? How should the deceased user be "visualized" or otherwise indicated on their ...
59
votes
23answers
5k views

Better term for “user” [closed]

I often have to explain some aspect of an application, and often need to refer to users. I really don't like the term as it is not something with a good connotation (e.g. drug users) to the ...
52
votes
12answers
4k views

Preventing users from closing browser tab. Bad idea?

I have a customer who wants to add one of those annoying JavaScript alerts that prevent users from closing a browser tab to make them a discount offer. You know, something like: "are you sure you ...
43
votes
9answers
3k views

How much information should you ask for when users register?

So the company wants all the information it can get on the users of its site, but how much should be asked for upon registration? On one hand, it would be easier for the users to enter only personal ...
41
votes
15answers
7k views

Why are keyboards still the predominant input device? [closed]

While reading about the history of the computer keyboard I was a little surprised to hear that it is still the primary interface between humans and computers... Despite the development of ...
41
votes
9answers
8k views

Might a design be “too good” for users that expect a low price?

I am working hard on the new design of an online shop using all the best practices. But I had this strange thought: What if a design is so good that it worries the user? When you see something well ...
34
votes
18answers
1k views

All my users are from Afghanistan; or, how to get users to correctly fill out a form

I have a website with a form users fill out to create an account. Following advice from this forum and other places I am asking for only the minimum required information to create an account, i.e. ...
30
votes
7answers
2k views

A better condom user experience

The lack of use of condoms is one of the most critical issues in global health today. However the problems with condoms have little to do with how effective they are when used. Instead the problems ...
28
votes
4answers
17k views

Preferred format to display negative currency (US English)?

Which would be the more readable way to format negative numbers: -$99.99 ($99.99) Some other format I haven't considered Details: Most of our user base has finance experience and but some have ...
22
votes
5answers
2k views

When form submission fails, password field gets blanked, why is that the case?

I've seen many registration forms where if fields don't pass validation, the password fields are blanked as well. Why is this the case? I understand why you'd blank the password in a login form, but ...
21
votes
6answers
2k views

Why do ATM's not adjust to the user?

There are lot of questions on here about cash machines, and the poor user experience around them. The question is, Why Don't Cash Machine Automatically Adjust to the Person Using It? For example, ...
18
votes
5answers
2k views

Will users know to click the top item in navigation menu?

I've got a navigation menu on my website which has several levels of submenu. In the example pictured below I'd like users to be able to click "Services" in the top level menu and go to a "services" ...
18
votes
2answers
454 views

Verification of consequences

I have a situation where a user is about to do something with consequences important enough that it's imperative they understand them. In this particular case they are about to revoke their right to ...
17
votes
2answers
919 views

Making the user login again after registration

Simple question: is it a bad idea to automatically login a user after their registration was flawlessly completed? A majority of all the websites I visit does not use this behavior, which is the ...
17
votes
4answers
861 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
15
votes
7answers
2k views

Where is the best place to ask the user their ethnicity?

I'm building an enterprise mobile application for health and medical purposes, and due to the data driven nature of the app we ask users to enter their ethnicity. It's entirely optional but it allows ...
15
votes
4answers
697 views

When is it appropriate to ask User confirmation?

A couple of times I archived some of my emails accidentally ( touch screen you know ) . They don't usually ask for confirmation while archiving messages or emails. But they do while deleting . So in ...
15
votes
3answers
8k views

What are the real differences between UI/UX and front-end development?

front-end developer here. I'm working in a tiny startup: one back-end developer and me as the front-end developer. My boss is calling me UX boy since I've worked there, even if I don't specially ...
14
votes
5answers
885 views

Why Not Use a Real Person as a Persona?

My understanding of UX Personas is that they're descriptions of fictitious people designed to represent the common traits and attributes of a broader audience demographic. If that's the case, in what ...
14
votes
5answers
1k views

Best Practice Users and Businesses URLs

I need help in figuring out what is the best URL structure for my website. On the website, I’ll have pages for users and business and would like to give each a custom profile URL. Here are the ...
14
votes
6answers
588 views

What's the best way to handle deleted user accounts on a social app?

When users delete their accounts, what should you do with their stuff? I see a few approaches: 1. Recursively delete all their stuff This causes problems. We run competitions, and if someone ...
14
votes
4answers
6k views

How to design identical UI for cross platform Mobile app?

One client wants to make a native apps for iPhone, Android, Blackberry and and Windows phone. But he wants to make the look of UI identical on all devices as much possible. 1) Is it technically ...
13
votes
5answers
1k views

Is it appropriate to display the warning message “Caps Lock is on”?

Is it appropriate to display the warning message "Caps Lock is on" when focus shifts to Password field? In gmail and yahoo I don't see it. So, what does the standard say?
13
votes
1answer
195 views

What are some good ways to ban people?

I'd like to implement several types of ban of my website, not just the "classical one" (i.e. being unable to log in). My website is a Q&A one, if this can help. Some time ago, I read an article ...
12
votes
10answers
1k views

What fields to drop from the registration form?

Our current registration form is too long and some fields should be omitted. All of these look important except 'Tell us something about yourself.' Currently used fields are: User Password Company ...
12
votes
10answers
899 views

Is UX the same as Usability?

The two terms have seemingly become synonymous, but is "user experience" really the same thing as "usability?" It would seem that some sites, apps or products provide the user with an experience ...
12
votes
5answers
443 views

OR & AND representations for the non technical user

So lets say I am implementing a searcher that people would use to check fantasy football teams and their roster (a fantasy football team can have 8-12 players that each user selects from all of the ...
12
votes
5answers
379 views

Should we worry about dial up users?

I am looking to design a site which is going to be fairly image heavy and a question came up about what should we do if the users access it through a a dial up or a really low speed internet ...
11
votes
5answers
3k views

Why not use ellipsis to ask the user?

I'm using ellipsis in titles to ask the user. Something like this: I have also this alternative (more traditional): What do you think is the most intuitive for the user? Do you have another ...
11
votes
16answers
932 views

How can I get people not to put trash in recycling bins?

In my office space we have a main trash can and "recycling" can in the break room. They are simply two bins, with the same color, that are hidden in a cabinet. Outside of the cabinet are two ...
11
votes
6answers
955 views

Is ReCaptcha a poor anti-spam mechanism?

As everyone knows, any website that allows users to submit content to be posted without moderation are subject to all kinds of spam. One of the most popular methods of combatting this is using ...
10
votes
2answers
899 views

Interaction pattern for creating/editing organization hierarchy; assigning people to groups in hierarchy

I'm looking for an Interaction pattern for creating/editing organization hierarchy and assigning people to groups in the hierarchy. For example, the app's users will need to define a hierarchical ...
9
votes
4answers
284 views

What's recommended for the number of users to use in qualitative and quantitative testing?

I'm currently rebuilding our entire intranet from scratch, mostly because the tech behind is out-dated and it has been proved that a lot of information is difficult to find. Though that is beside the ...
9
votes
1answer
228 views

What is a great way to display a user's email address in a small amount of horizontal space (in a user card)?

I'm designing an area of an app that needs to display users in a certain group. To save space while providing larger (more recognizable photos), I've decided to use a "card" style with photo above ...
9
votes
3answers
148 views

Can we assume users know the devices they're working on?

I'm developing an iPhone app that uses pretty standard UI, follows Apple's human-interface guidelines, and in some cases imitates behavior as seen in stock iPhone apps. For example, a table view from ...
9
votes
4answers
865 views

UX Research: Can I improve conversion rates with the use of lifestyle over still life product photography

I work for a large UK-based clothing retailer. After some initial customer testing with our product details page there has been some debate on the following question: Do customers generally react ...
8
votes
6answers
790 views

Showing the full path to a folder when changing its name

I have a form where a user can enter a new name for a specific folder. The full folderpath is displayed on the form for informational purpose which leads to a problem. I don't want my form to expand ...
8
votes
5answers
513 views

Visual reference for user impersonation feature

Right now, when a user logs in, on top of the page it shows it's nick name and an exit icon to sign out. I'm about to implement an "impersonate user" feature and I was wondering how to make it clear ...
8
votes
3answers
294 views

Do we lose touch with our users? [closed]

I showed the hamburger menu icon ☰ ☰ to my wife (and living with me she's quite computer literate). But she couldn't make sense of the hamburger menu. "There's two of them, one each ...
8
votes
5answers
432 views

Should pagination be capped in web app search results?

Search results can be a funky thing to design sometimes when it comes to the value of results for a user. IN this Web App I am helping build, the global search bar, when searched, can lists results ...
8
votes
2answers
401 views

How should I user test teenagers? (Under 18)

I'm currently working as a UX design intern at an organization that revolves around motivating teenagers. One of my big projects for the summer is to help my supervisor get our user testing program ...
8
votes
3answers
561 views

Maximum amount of people in a single chat room

Ok, is there a number, an ideal or a maximum amount of people that can participate in a single real-time conversation? Something similar to the Dunbar's number. I'm asking this because I'm developing ...
7
votes
4answers
376 views

Tracking Shipment Progress

I am currently in the process of designing an application where customers can log on and see a list of all of their existing orders and view where the current transit progress is. Just like FedEx or ...
7
votes
3answers
2k views

Do users notice “don't show this again” checkboxes?

In a shopping cart, items can have a discount, but if a users asks for an express delivery on a specific item, the discount will change. I need to make them aware of that. 1 item = 1 line. The ...
7
votes
3answers
172 views

How best to discuss the Heartbleed bug with users while keeping calm but getting action?

There are technical questions everywhere you look about Heartbleed. But none on not scaring the **** out of your users when discussing it, because lets be honest the news does a good job of scaring ...
7
votes
3answers
198 views

Representing different plans without offending users?

My users can be part of multiple organisations, which may or may not have a paid account. When we discussed lately how we should make paid accounts stand out in a list, concerns were raised by senior ...
7
votes
3answers
489 views

How design a dashboard for mutiple-role users?

I'm developing a dashboard for a client, and we have some users who fit into multiple roles within the company, ie. a Project Manager and a Department Manager. In this case they function as two ...