A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

learn more… | top users | synonyms (1)

2
votes
3answers
129 views

What welcome text to use when user name not known?

What is generally recognised as the best way to handle a welcome message for a user whose username may not be known? In my menu I have a "Welcome " title, with the user's photo but thinking ...
0
votes
4answers
402 views

Why do call centers suck so much, and why do people hate them? [closed]

Question: Why do people hate call centers? What is it about call centers that make them a user experience nightmare? Call centers are clearly an effective means of doing business, otherwise they ...
1
vote
2answers
151 views

Best way to assign users and groups to tasks

I have an application where i want to assign users to a specified task. There are a lot of application that do that with two lists where available and assigned users are located. Is this best ...
3
votes
2answers
218 views

Benefit of “Twisty bottom” ballpoint pens over “Clicky tops”

What is the benefit of "twisty bottom" ballpoint pens over "clicky tops"? Since they take two hands to activate while clickable versions only use one they do not seem to be better designed. Is it ...
4
votes
1answer
4k views

Toast message or dialog message for displaying internet connection error message on application

We are designing a new android application. The app is in its initial stage of architectural design and UI definition. One of the main question is how to display internet connection error message, On ...
1
vote
1answer
157 views

disable ALL cookie warnings [closed]

What might be an effective way to universally block or auto-accept all cookie warning banners before the web browser shows them? Eg. Does a userscript (Greasefire/Tampermonkey) exist find and thwart ...
3
votes
1answer
347 views

Dealing with awfully formatted user input

So, I'm dealing with users who do not seem to care enough to enter their fields with proper spacing and in the right case. For example John Harry Smith is entered as John harry smith or maybe even ...
1
vote
1answer
127 views

Are terrible-looking skins still considered friendly? [duplicate]

I use the word "skin" quite liberally here to also include website design, and assuming that all usability aspects (wording, placement, readability, input element choice, etc.) have been addressed and ...
21
votes
6answers
2k views

Why do ATM's not adjust to the user?

There are lot of questions on here about cash machines, and the poor user experience around them. The question is, Why Don't Cash Machine Automatically Adjust to the Person Using It? For example, ...
1
vote
2answers
131 views

Automatically end an exam when the test taker achieves the minimum passing score?

And possibly even end the exam automatically when the user has enough wrong answers early enough? My "written" learner's permit exam was on a computer. There were 20 items, and I got stopped right ...
1
vote
2answers
352 views

using subtle animations for page transitions in single page apps?

In so-called "single page applications" for the web, I am seeing a trend, especially in demo applications, where any navigation between sections of the application/site involves a css animation of a ...
1
vote
1answer
71 views

Blocked User Functionality

We have an iOS app that lets user post and share content. An admin can block certain users. Once a user is blocked the content they have posted will not be visible to anyone else. Additionally, we are ...
5
votes
2answers
122 views

Is it okay to use a font as a “signature” for a product?

I noticed that the Italian party Forza Nuova tends to use the same font through all their graffiti and handwritten propaganda in general (a few examples here). This suggested me the idea that the same ...
1
vote
1answer
69 views

What is the best practice to map client (not user) objectives/needs?

I am working on developing an updated interface to a pre-existing set of services in the form of a web app. We have a limited number of clients (20ish) about 170ish users. I've been interviewing ...
2
votes
1answer
264 views

Filtering results in a given radius [on hold]

I have the following structure on the server : Parent -> child object. I have around 30-40 parents which each parent has 1-10 childs. A user can search children at a given point in a given a radius, ...
0
votes
2answers
169 views

Correctly manage user's settings

I am working on a system that connects a client to a database. I am both in control of the client (written in C#) and the database (most functionality is written in pgSQL). Users have to log in in my ...
0
votes
3answers
70 views

Start by search or define the function you need first?

The project I am working with is a desktop application linked to a database system. This application is used to search for a record and either update information or utilise some of the information ...
4
votes
5answers
320 views

Can Information Architects and UX Designers work as separate profiles?

I'm just very recently working as a UX Designer and loving my job but learning still a lot about it. My main focus lies with design while a large part of it is usability, which I like as well. I was ...
6
votes
9answers
662 views

Should password be set by users without security check?

I'm guessing if I should let my users choose their password without checking if there's at least 1 $pecial charact€r, 1 CAPLOCK, 1 numb3r... Shouldn't we just ask users to put a minimum of X ...
11
votes
5answers
3k views

Why not use ellipsis to ask the user?

I'm using ellipsis in titles to ask the user. Something like this: I have also this alternative (more traditional): What do you think is the most intuitive for the user? Do you have another ...
1
vote
2answers
258 views

How do you write a UX “non-story” in agile - NOT a user story

My manager has asked me to create 1 or more UX stories for a project I'm about to begin. By a UX story, I'm not referring to the USER story (i.e. as an accountant I want to write checks so I can pay ...
1
vote
4answers
870 views

Why do mobile apps use animated transitions?

So many mobile apps are using animated transitions (much like the web was using flash animations in the early 2000s). In a desktop internet browser, clicking a link on a web page takes you to the the ...
0
votes
2answers
237 views

Reasons to use traditional next button over Infinite Scrolling [duplicate]

To browse through the various pages , Infinite Scrolling has been touted as a better alternative to the traditional next page icon because of a better user experience. It much easier to scroll down ...
0
votes
2answers
114 views

What is the best way to let users understand what widget's function about?

Ok, let say u developing an application, there are a lot of widgets on it like (CheckBox, RadioButton, Button, List....) Sometimes the name of widgets telling what it is about. Ex: There 2 ...
1
vote
4answers
105 views

Do I need to create specific country personas for an international website?

I'm creating personas for an international website. The users from two countries, France and the UK, will use the same website to exchange money. There are specific segments of personas that I need ...
6
votes
1answer
680 views

What are the best ways to interview customers to derive needs?

I have just started a new project and I am going to be speaking to customers directly to try to derive needs for a new version of the software application. I have not done this before. Some of my ...
0
votes
1answer
124 views

Which design should I follow after AB testing?

I'm working on redesigning an old e-commerce website and after running a few qualitative user research studies, I have three designs were identified to be AB tested. To give some background on the AB ...
5
votes
3answers
238 views

Why do we need a friend/follower count?

I am working on a mobile app that will have a friends and follower feature. Should a user's profile page display how many friends they have and how many people are following them? What advantages ...
8
votes
3answers
294 views

Do we lose touch with our users? [closed]

I showed the hamburger menu icon ☰ ☰ to my wife (and living with me she's quite computer literate). But she couldn't make sense of the hamburger menu. "There's two of them, one each ...
611
votes
16answers
97k views

Should “Yes, delete it” be red, or green?

Designing an interface for a CMS (Content Management System), I stumbled upon a paradox and I'm a bit confused about what to do and why to do. Context Before deleting an album, the user is asked to ...
1
vote
2answers
73 views

Navigation: category pages (each describing briefly all the n. products of that category) are evil?. And how would you test without real users?

Suppose you have to design a website that shows 3 kinds of product and each category has up to 4 differente products. In the main menu you have the 3 dropdown menus each labeled with the relative ...
3
votes
3answers
401 views

iPhone - User interaction flow ideas

I am trying to determine would the best user experience would be for a particular flow, and I though maybe getting a fresh perspective on it would be helpful. I have three screens that I am currently ...
3
votes
3answers
227 views

Force a user to take an extra step between performing important actions

The question is, if a user is performing an important interaction multiple times, is it good or bad to make them take an extra step in-between? And more broadly, what responsibility does a UX designer ...
1
vote
1answer
1k views

Prevent Active Directory password expiration when user never logs in

Let's assume the following in a hospital: Each nurse has her own Active Directory user, with a password. The password expires automatically 90 days after the password was set. A nurse uses her own ...
6
votes
1answer
297 views

What is the best format to capture addresses for a universal user-base?

What is the best and most usable format to capture address information from a universal user base? I was thinking to have the system detect the country by IP address and have that selected by default, ...
3
votes
2answers
107 views

What are appropriate fields for a job board profile? [closed]

I'm not sure if this fits quite into the category of UX, however I'm currently in the process of designing and developing a job board site for a specific industry which also gives employers the ...
2
votes
1answer
187 views

Where and when to prepare the user stories in Agile development?

I'm using Mobile-D which is a substance of Agile methodology. I've been asked to prepare the user stories. So in case you are familiar with Mobile-D, please tell me in which phase I must add the ...
52
votes
12answers
4k views

Preventing users from closing browser tab. Bad idea?

I have a customer who wants to add one of those annoying JavaScript alerts that prevent users from closing a browser tab to make them a discount offer. You know, something like: "are you sure you ...
2
votes
1answer
136 views

When doing user studies of paper prototypes should you wait till one fails or test in parallel?

So lets say you want to see how confusing a first go at your user interface might be. (new its never been released to the public before). your before the steps at which you might do a heuristic ...
2
votes
2answers
174 views

Best way(s) to register a user, including a file upload on mobile [closed]

I'm creating a form for a site which requires, as part of the registration, the user to upload a file (a CV/ resume). I'm looking for suggestions on the best way to handle this, i.e what if they ...
0
votes
1answer
858 views

How to prepare “user task” table for usability testing?

Nancy J. Wahl's article: student-run usability testing mentioned 8 steps for preparation of usability testing. Not to forget that he adopted them from Branghan's website. The third step is to ...
3
votes
7answers
585 views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...
2
votes
1answer
141 views

Should I have users look for stuff that isn't on my intranet? Testing when users give up

-This is why I'm asking. Skip to TLDR if you just want what I'm asking- We're in the early stages of getting ready for redesign of a massive messy intranet using modern design principles. One of the ...
12
votes
5answers
443 views

OR & AND representations for the non technical user

So lets say I am implementing a searcher that people would use to check fantasy football teams and their roster (a fantasy football team can have 8-12 players that each user selects from all of the ...
1
vote
1answer
166 views

single radio button vs 2 radio buttons vs checkbox

I am having a user enter search terms to search a document. The issue of how to have them determine if that term is case senstive when being used. OPTION 1 - I was thinking to make it a dropdown ...
1
vote
1answer
129 views

UX & psychology [closed]

What, if any books / blogs or white papers are there for pyschology with UX? Mainly books that deal with principles such as scaricity, framing, authority & salience. Any help would be greatly ...
1
vote
2answers
125 views

Tips for a “New Project” dialog

I am designing a new project dialog for my Database deployment application. The dialog should present the user with the list of possible project types (On the screenshot these are on the left column: ...
1
vote
2answers
184 views

What is meant by context of user?

I regularly hear comments about "understanding the context" What is meant by this - is it the how, when, where, why, who, what of a users experience. This may sounds obvious, but I'm interested to ...
7
votes
4answers
370 views

Tracking Shipment Progress

I am currently in the process of designing an application where customers can log on and see a list of all of their existing orders and view where the current transit progress is. Just like FedEx or ...
1
vote
2answers
179 views

How to display 256MB of data in a user-acceptable time?

Currently we have a buffer that is 256MB of data. Displaying all that at once is out the question since it will take a long, long time. I thought of dividing the 256MB in chuncks of 64MB each, then ...