A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

learn more… | top users | synonyms (1)

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482 views

Tracking Shipment Progress

I am currently in the process of designing an application where customers can log on and see a list of all of their existing orders and view where the current transit progress is. Just like FedEx or ...
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3answers
4k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
7
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3answers
2k views

Do users notice “don't show this again” checkboxes?

In a shopping cart, items can have a discount, but if a users asks for an express delivery on a specific item, the discount will change. I need to make them aware of that. 1 item = 1 line. The ...
7
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3answers
214 views

Is it okay to use a font as a “signature” for a product?

I noticed that the Italian party Forza Nuova tends to use the same font through all their graffiti and handwritten propaganda in general (a few examples here). This suggested me the idea that the same ...
7
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3answers
178 views

How best to discuss the Heartbleed bug with users while keeping calm but getting action?

There are technical questions everywhere you look about Heartbleed. But none on not scaring the **** out of your users when discussing it, because lets be honest the news does a good job of scaring ...
7
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3answers
228 views

Representing different plans without offending users?

My users can be part of multiple organisations, which may or may not have a paid account. When we discussed lately how we should make paid accounts stand out in a list, concerns were raised by senior ...
7
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3answers
537 views

How design a dashboard for mutiple-role users?

I'm developing a dashboard for a client, and we have some users who fit into multiple roles within the company, ie. a Project Manager and a Department Manager. In this case they function as two ...
7
votes
1answer
619 views

What is the best format to capture addresses for a universal user-base?

What is the best and most usable format to capture address information from a universal user base? I was thinking to have the system detect the country by IP address and have that selected by default, ...
7
votes
1answer
834 views

What are the best ways to interview customers to derive needs?

I have just started a new project and I am going to be speaking to customers directly to try to derive needs for a new version of the software application. I have not done this before. Some of my ...
7
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4answers
215 views

Introducing usability into a large Government organisation

I'm hoping you can help me. I've been allocated the role within my organisation to look at how we can improve the usability of our systems. I'm not from a UX background at all so this is proving quire ...
6
votes
9answers
808 views

Should password be set by users without security check?

I'm guessing if I should let my users choose their password without checking if there's at least 1 $pecial charact€r, 1 CAPLOCK, 1 numb3r... Shouldn't we just ask users to put a minimum of X ...
6
votes
5answers
998 views

Best way to show tabs in UI

I'm working on UI where I need to add tabs. Currently I have added tabs all of same size but size of text inside each tab may be differ. Selected tab is shown by different color as shown below: but ...
6
votes
5answers
3k views

What does “end-user” mean?

UX folks like to talk of the "end user" (examples in 1 2 3), because that is whom they are advocating for. However, the term is somewhat ambiguous: assuming I write an UI library, is the end-user the ...
6
votes
4answers
4k views

User tasks vs. user goals?

Can someone shed some light on what are specific differences between user tasks and user goals? Personas focus on goals while market segment focuses on tasks. I'm unclear on what exactly "tasks" ...
6
votes
5answers
210 views

Expectation Management

I'm struggling to convince the team of developers I work with to let me show users mockups to explore ideas and make sure we understand their requirements fully. Although I swear that I will ...
6
votes
3answers
341 views

How to safely transition users from an old interface to a new one?

We're about to launch a new interface of an order form (which is arguably better, based on research and user testing). At this time we don't want to hurt feelings, or shock returning visitors who are ...
6
votes
4answers
737 views

Show username or full name

In my web app I have both the user's username, and their Full Name. Username does not allow spaces. To identify a user, should I show a full name or should I show their usernames? The names would be ...
6
votes
1answer
3k views

When to use Pull Down to Refresh and when to use a Refresh Button?

I'm building an iPhone app but I'm torn which type of refresh UI to use. I understand that pull down to refresh makes sense when you have things being added to the top of a list like twitter feeds. A ...
6
votes
3answers
3k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
6
votes
2answers
429 views

Adding a new feature to an existing website

There is always the simple UX for having a popup when you log back into a site you frequently visit that says "Hey, look at this new feature we added! etc.." I am convinced there is more of a subtle ...
6
votes
2answers
101 views

Rules that enforce reciprocation - What is this principle called?

In certain websites or communication apps users are often forced to enable certain settings so that they are able to see others actions. For example, LinkedIn shows Who's viewed your Profile only ...
6
votes
1answer
223 views

Is task-based the same as user-centric?

Well, I think that the question is self-explanatory. In order to explain something to someone in the office I used task-based instead of user-centric and I was surprised. I'm usually complaining ...
6
votes
2answers
179 views

Sliders and undoing?

I am looking to improve my open source project Retro Graphics Toolkit (for more information see https://github.com/ComputerNerd/Retro-Graphics-Toolkit ) and one feature that I plan to add is ...
6
votes
2answers
360 views

Any “non-tangible” elements of user experience to consider?

Remember that facebook launched on iterations in an only-university-user rollout? This made facebook an elite platform that only users from prestigious universities could use (and of course, by the ...
6
votes
3answers
286 views

Are there names for patterns within UI styles?

Are there names or guides to classify similarities or reoccurring style patterns within UI? For example, Retro, Legal, etc. Example of UI patterns used in login forms: Indented outlines ...
5
votes
4answers
2k views

Why most software businesses require the users to “request a demo” to see their products?

I have noticed that on the large majority of software businesses, their products will not be shown to you unless you request a demo from their site, usually from a form by providing your personal ...
5
votes
6answers
405 views

Is there a need to develop for IE8 and earlier?

As a web developer, is it ok if I decide no longer to support ie8 and earlier. Google Chrome is the most popular web browser and IE is dwindling down. Plus, ie9 has been around for 4 years now. ...
5
votes
6answers
5k views

What is the name of someone who does not know how to use a computer or the web?

People who cannot read or write are named "illiterate". Does a word exist to qualify someone in the same position but about using a computer or a web application? This term would be really usefull ...
5
votes
5answers
486 views

Will users understand the concept of “version zero”?

I've written a piece of software, and am trying to decide whether to call it version 0.0.0.0 or version 0.0.0.1. Logically speaking, it is version 0.0.0.0, and the system tool I am using allows this ...
5
votes
2answers
189 views

Pop-ups once a month for asking users their status

We are developing a SaaS application that is currently in beta testing. Our clients are not end users but B2B, so in the beta they have asked us if we could add a pop-up that will ask end users to ...
5
votes
3answers
242 views

How to write correctly the term “User experience”?

I'm filling an user experience portfolio for my business and there is bagarre how to write "user experience" correctly. The terms now inserted are much fragmented like: User eXperience user ...
5
votes
6answers
401 views

What do I want to be? [closed]

So, I graduated with a bachelor's in web development. I LOVE coding...but I also LOVE being the deciding factor. Its one thing to be handed something already designed and just code it...but its a ...
5
votes
6answers
929 views

What is a good name for non-administrator users?

Not sure if this is the proper place for this question. In my opinion, it is related to user experience, but please correct me if I'm wrong. If you have a site/application that separate users with ...
5
votes
3answers
435 views

What is the most user-friendly way to update a Web site?

From time to time I need to bring down my website for maintenance, bug fixing, upgrading etc. I have seen that many sites just place the "Site is under maintenance, please visit later" sign on the ...
5
votes
3answers
277 views

Why do we need a friend/follower count?

I am working on a mobile app that will have a friends and follower feature. Should a user's profile page display how many friends they have and how many people are following them? What advantages ...
5
votes
3answers
305 views

How to wireframe an efficient UI when the project manager refuses to spend time to conduct user research?

I often have to face this situation. I'm asked to wireframe UIs without having any information about the final users (their profiles, needs, preferences, and key tasks). First, I usually study ...
5
votes
2answers
215 views

How can I reassure users about an unfamiliar domain name?

I have a service, example-service.com. I have customers customer-a.com, customer-b.com, etc. We host a service for them on urls like customer-a.example-service.com Users who are familiar with ...
5
votes
2answers
153 views

How long of an initial load time are users willing to endure if it means faster access later?

I am creating a website where I output 10 posts when user comes to the website and then I fetch +10 more if they click the button to do so. I output each post in two parts - the main one and the ...
5
votes
2answers
322 views

Anything I could do to improve my sign up form?

So I think that I'm finally at a point where I can say that my sign up form for desktop users is pretty much done. I've tried to make it user friendly at first sight by keeping it as short as ...
5
votes
3answers
225 views

Walk the user through initial data entry after the first login

Are there any guidelines or set of best practices on how to implement the initial data entry after the user has logged in for the first time? For example, I'm thinking of a web application for ...
5
votes
2answers
140 views

In a website, how to make two segments of users follow the desired path

I was asked to design a website for a company that has two different segments: B2C (business to customers) and B2B (business 2 business)... The company says both segments are equally important. How ...
5
votes
1answer
2k views

What is the difference between Scenario and User Journey?

I have been doing some research in order to understand what is an scenario and what is a user journey. As I understood, after you develop your personas then you can create the scenarios for each one. ...
5
votes
3answers
705 views

Defining relationships between many users in one UI?

We have a UI on a web-page, where relationships between users can be defined by admins. Users are divided to two roles, in this case "Lorem" and "Lorem ipsum". Right now a relationship between ...
5
votes
3answers
222 views

Customer logged in - Show dashboard on homepage

This is something I have been struggling with and overthinking. SCENARIO I have a website where customers create accounts, log-in and work in a dashboard to create and post items.The homepage simple ...
5
votes
4answers
315 views

When to ask a user to take an action multiple times vs. batching it?

Let's consider a "follow" type feature where a user can follow other users. The user lands on a page with a list of users they would potentially be interested in following. Like this: Users you may ...
5
votes
1answer
129 views

Handling Complex Voting System

I'm wireframing a semi-complex voting model for an award website where the user can vote for a nominee. Where it is complex is there are multiple divisions for the groups of nominees. It's laid out ...
4
votes
8answers
797 views

Is this a good way of attracting a user's attention to a message?

I need to draw my users' attention to a warning message, alerting them to a problem and giving guidance of what they need to do next. The message does not appear on a popup box, since that would mean ...
4
votes
6answers
851 views

Why should a user complete a user profile?

In the design and implementation of user profile UI, the following questions seem unavoidable: What is the benefit to the user of completing a profile page? What is the benefit to the site? Why ...
4
votes
4answers
2k views

Do users read pop up messages/notifications/error messages, etc.?

Should you bother with popups? Do users read them? How can you get them to read them? Should you try to design your application so it doesn't need or use pop up messages/notifications? This applies ...
4
votes
3answers
839 views

“Here will be your logo” - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...