A user is an agent, often a human agent (end-user) instead of a software agent, who uses a computer or network service.

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2answers
243 views

How to perform a task analysis?

What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
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2answers
92 views

Low-Hanging Fruit for User Discovery In A Social App w/o Showing Number of Actual Users

I'm working on a social app that helps users tap into their friends and our community to get fast feedback before making apparel and accessory purchases online. Right now, I'm revamping the site and ...
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3answers
278 views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
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1answer
214 views

How do you deal with technologically impaired and ignorant clients? [closed]

I got an email today from my parents, that the navigation in their website/shop (Prestashop) is broken and they get an error if they click it. I had a look, and it turns out they manually deleted at ...
1
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1answer
209 views

What's a good way to find a user and display personal information?

On the site I'm working on, users will at some point have to assign a user as the manager for a particular resource. Let's make up a resource and a manager, just to illustrate what's going on here: ...
117
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16answers
6k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
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3answers
192 views

Representing different plans without offending users?

My users can be part of multiple organisations, which may or may not have a paid account. When we discussed lately how we should make paid accounts stand out in a list, concerns were raised by senior ...
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4answers
231 views

“Burn” or “Save” [closed]

Estou com uma dúvida e gostaria de saber se alguém possui alguma referência a respeito disso. O usuário preenche formulários, insere dados em uma tabela, gera vários tipos de interação na página, ...
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4answers
1k views

Do users read pop up messages/notifications/error messages, etc.?

Should you bother with popups? Do users read them? How can you get them to read them? Should you try to design your application so it doesn't need or use pop up messages/notifications? This applies ...