A user is an agent, either a human agent (end-user) or software agent, who uses a computer or network service. Someone who uses the UI as opposed to someone developing it.

learn more… | top users | synonyms

534
votes
15answers
84k views

Should “Yes, delete it” be red, or green?

Designing an interface for a CMS (Content Management System), I stumbled upon a paradox and I'm a bit confused about what to do and why to do. Context Before deleting an album, the user is asked to ...
59
votes
8answers
2k views

Handling the death of a user

Are there any common practices for handling the death of a user? How should the claim of a death be verified? How should the deceased user be "visualized" or otherwise indicated on their ...
57
votes
23answers
4k views

Better term for “user” [closed]

I often have to explain some aspect of an application, and often need to refer to users. I really don't like the term as it is not something with a good connotation (e.g. drug users) to the ...
48
votes
12answers
3k views

Preventing users from closing browser tab. Bad idea?

I have a customer who wants to add one of those annoying JavaScript alerts that prevent users from closing a browser tab to make them a discount offer. You know, something like: "are you sure you ...
39
votes
9answers
2k views

How much information should you ask for when users register?

So the company wants all the information it can get on the users of its site, but how much should be asked for upon registration? On one hand, it would be easier for the users to enter only personal ...
28
votes
17answers
983 views

All my users are from Afghanistan; or, how to get users to correctly fill out a form

I have a website with a form users fill out to create an account. Following advice from this forum and other places I am asking for only the minimum required information to create an account, i.e., ...
22
votes
4answers
7k views

Preferred format to display negative currency (US English)?

Which would be the more readable way to format negative numbers: -$99.99 ($99.99) Some other format I haven't considered Details: Most of our user base has finance experience and but some have ...
21
votes
5answers
1k views

When form submission fails, password field gets blanked, why is that the case?

I've seen many registration forms where if fields don't pass validation, the password fields are blanked as well. Why is this the case? I understand why you'd blank the password in a login form, but ...
21
votes
6answers
1k views

Why do ATM's not adjust to the user?

There are lot of questions on here about cash machines, and the poor user experience around them. The question is, Why Don't Cash Machine Automatically Adjust to the Person Using It? For example, ...
14
votes
5answers
704 views

Why Not Use a Real Person as a Persona?

My understanding of UX Personas is that they're descriptions of fictitious people designed to represent the common traits and attributes of a broader audience demographic. If that's the case, in what ...
14
votes
4answers
504 views

When is it appropriate to ask User confirmation?

A couple of times I archived some of my emails accidentally ( touch screen you know ) . They don't usually ask for confirmation while archiving messages or emails. But they do while deleting . So in ...
14
votes
2answers
675 views

Making the user login again after registration

Simple question: is it a bad idea to automatically login a user after their registration was flawlessly completed? A majority of all the websites I visit does not use this behavior, which is the ...
12
votes
10answers
822 views

Is UX the same as Usability?

The two terms have seemingly become synonymous, but is "user experience" really the same thing as "usability?" It would seem that some sites, apps or products provide the user with an experience ...
12
votes
5answers
342 views

OR & AND representations for the non technical user

So lets say I am implementing a searcher that people would use to check fantasy football teams and their roster (a fantasy football team can have 8-12 players that each user selects from all of the ...
12
votes
5answers
1k views

Is it appropriate to display the warning message “Caps Lock is on”?

Is it appropriate to display the warning message "Caps Lock is on" when focus shifts to Password field? In gmail and yahoo I don't see it. So, what does the standard say?
12
votes
4answers
550 views

email field or username for logging in an application?

What is the best solution for an app : Email or username field? I like email because: it's unique user will easily remember it's personal (which can be a disadvantage sometimes; Multiple users on ...
12
votes
4answers
4k views

How to design identical UI for cross platform Mobile app?

One client wants to make a native apps for iPhone, Android, Blackberry and and Windows phone. But he wants to make the look of UI identical on all devices as much possible. 1) Is it technically ...
11
votes
10answers
1k views

What fields to drop from the registration form?

Our current registration form is too long and some fields should be cut off. In other hands all most of these are looking important excepting 'Tell us something about yourself'. Currently used fields ...
11
votes
5answers
3k views

Why not use ellipsis to ask the user?

I'm using ellipsis in titles to ask the user. Something like this: I have also this alternative (more traditional): What do you think is the most intuitive for the user? Do you have another ...
11
votes
6answers
840 views

Is ReCaptcha a poor anti-spam mechanism?

As everyone knows, any website that allows users to submit content to be posted without moderation are subject to all kinds of spam. One of the most popular methods of combatting this is using ...
11
votes
6answers
481 views

What's the best way to handle deleted user accounts on a social app?

When users delete their accounts, what should you do with their stuff? I see a few approaches: 1. Recursively delete all their stuff This causes problems. We run competitions, and if someone ...
9
votes
4answers
623 views

UX Research: Can I improve conversion rates with the use of lifestyle over still life product photography

I work for a large UK-based clothing retailer. After some initial customer testing with our product details page there has been some debate on the following question: Do customers generally react ...
8
votes
4answers
234 views

What's recommended for the number of users to use in qualitative and quantitative testing?

I'm currently rebuilding our entire intranet from scratch, mostly because the tech behind is out-dated and it has been proved that a lot of information is difficult to find. Though that is beside the ...
8
votes
1answer
168 views

What is a great way to display a user's email address in a small amount of horizontal space (in a user card)?

I'm designing an area of an app that needs to display users in a certain group. To save space while providing larger (more recognizable photos), I've decided to use a "card" style with photo above ...
8
votes
2answers
269 views

How should I user test teenagers? (Under 18)

I'm currently working as a UX design intern at an organization that revolves around motivating teenagers. One of my big projects for the summer is to help my supervisor get our user testing program ...
8
votes
3answers
405 views

Maximum amount of people in a single chat room

Ok, is there a number, an ideal or a maximum amount of people that can participate in a single real-time conversation? Something similar to the Dunbar's number. I'm asking this because I'm developing ...
7
votes
4answers
295 views

Tracking Shipment Progress

I am currently in the process of designing an application where customers can log on and see a list of all of their existing orders and view where the current transit progress is. Just like FedEx or ...
7
votes
3answers
202 views

Do we lose touch with our users? [closed]

I showed the hamburger menu icon ☰ ☰ to my wife, and living with me she's quite computer literate. But she couldn't make sense of the hamburger meny. "Theres two of them, one each ...
7
votes
3answers
420 views

How design a dashboard for mutiple-role users?

I'm developing a dashboard for a client, and we have some users who fit into multiple roles within the company, ie. a Project Manager and a Department Manager. In this case they function as two ...
7
votes
4answers
183 views

Introducing usability into a large Government organisation

I'm hoping you can help me. I've been allocated the role within my organisation to look at how we can improve the usability of our systems. I'm not from a UX background at all so this is proving quire ...
6
votes
3answers
1k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
6
votes
5answers
2k views

What does “end-user” mean?

UX folks like to talk of the "end user" (examples in 1 2 3), because that is whom they are advocating for. However, the term is somewhat ambiguous: assuming I write an UI library, is the end-user the ...
6
votes
3answers
257 views

How to safely transition users from an old interface to a new one?

We're about to launch a new interface of an order form (which is arguably better, based on research and user testing). At this time we don't want to hurt feelings, or shock returning visitors who are ...
6
votes
2answers
222 views

Adding a new feature to an existing website

There is always the simple UX for having a popup when you log back into a site you frequently visit that says "Hey, look at this new feature we added! etc.." I am convinced there is more of a subtle ...
6
votes
1answer
141 views

Is task-based the same as user-centric?

Well, I think that the question is self-explanatory. In order to explain something to someone in the office I used task-based instead of user-centric and I was surprised. I'm usually complaining ...
6
votes
1answer
157 views

What is the best format to capture addresses for a universal user-base?

What is the best and most usable format to capture address information from a universal user base? I was thinking to have the system detect the country by IP address and have that selected by default, ...
6
votes
3answers
249 views

Are there names for patterns within UI styles?

Are there names or guides to classify similarities or reoccurring style patterns within UI? For example, Retro, Legal, etc. Example of UI patterns used in login forms: Indented outlines ...
6
votes
1answer
285 views

What are the best ways to interview customers to derive needs?

I have just started a new project and I am going to be speaking to customers directly to try to derive needs for a new version of the software application. I have not done this before. Some of my ...
5
votes
6answers
1k views

What is the name of someone who does not know how to use a computer or the web?

People who cannot read or write are named "illiterate". Does a word exist to qualify someone in the same position but about using a computer or a web application? This term would be really usefull ...
5
votes
5answers
404 views

Will users understand the concept of “version zero”?

I've written a piece of software, and am trying to decide whether to call it version 0.0.0.0 or version 0.0.0.1. Logically speaking, it is version 0.0.0.0, and the system tool I am using allows this ...
5
votes
3answers
1k views

Best/Standard Practices for Creating & Building Help Files for End User

Anybody know of any best or standard practices for creating help files/guide for software for the help of the end user? This is a software that has many features and options where the user would need ...
5
votes
3answers
179 views

Why do we need a friend/follower count?

I am working on a mobile app that will have a friends and follower feature. Should a user's profile page display how many friends they have and how many people are following them? What advantages ...
5
votes
2answers
202 views

How can I reassure users about an unfamiliar domain name?

I have a service, example-service.com. I have customers customer-a.com, customer-b.com, etc. We host a service for them on urls like customer-a.example-service.com Users who are familiar with ...
5
votes
3answers
213 views

How to wireframe an efficient UI when the project manager refuses to spend time to conduct user research?

I often have to face this situation. I'm asked to wireframe UIs without having any information about the final users (their profiles, needs, preferences, and key tasks). First, I usually study ...
5
votes
3answers
165 views

Walk the user through initial data entry after the first login

Are there any guidelines or set of best practices on how to implement the initial data entry after the user has logged in for the first time? For example, I'm thinking of a web application for ...
5
votes
1answer
2k views

When to use Pull Down to Refresh and when to use a Refresh Button?

I'm building an iPhone app but I'm torn which type of refresh UI to use. I understand that pull down to refresh makes sense when you have things being added to the top of a list like twitter feeds. A ...
5
votes
2answers
113 views

Is it okay to use a font as a “signature” for a product?

I noticed that the Italian party Forza Nuova tends to use the same font through all their graffiti and handwritten propaganda in general (a few examples here). This suggested me the idea that the same ...
4
votes
3answers
408 views

“Here will be your logo” - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...
4
votes
3answers
228 views

Is there really a content strategy just for mobile?

I've orded a book called 'Content Strategy for Mobile' which should be an interesting read however, surely if your content is good enough for your desktop site should the same not apply for mobile? ...
4
votes
3answers
2k views

Is a drag and drop UI usable for organizing/categorizing items?

I am creating a UI where a user can manage users by creating a group, and then dragging and dropping them to fill the groups as they would like. One problem I am faced with is that the complexity of ...