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2
votes
4answers
51 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
34
votes
5answers
3k views

How can I ensure users don't fear the word TEST in the invitation for usability testing?

I did a lot of usability tests and sometimes users came to me saying: Wow. When you said TEST, I thought I should study more. Do you notice the MORE? It means that they studied something! I ...
1
vote
1answer
46 views

Performing Unit Testing for UX

I have a tricky question and I'm not sure if calling it "unit testing" is the right thing to do as I am by no means a UX person - I am learning a lot though. I have a website and I'm trying to ...
4
votes
4answers
71 views

Measuring UX of big enterpise application

I'd like to measure usability and identify potential areas for UX improvements of rather big application. We've managed to identify 3 main user groups (based on roles) and around 3-4 main tasks ...
1
vote
0answers
14 views

What is a good user group size for going out into the field to test your interface with users, one to one? [duplicate]

If I want to take a paper or pdf version out to test with typical users, one to one, how many users should I find to test on to get the most helpful results?
0
votes
0answers
41 views

How to select a set of tasks for tree testing to prevent selection bias as much as possible?

We are working on the optimization of the information architecture (IA) of a business software with more than 100 menu items. We have hypothesis on current problems and possible solutions for the IA. ...
1
vote
2answers
73 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
2
votes
2answers
51 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
1
vote
2answers
66 views

Involving end users with UAT for software development

I just had a project manager and developers request we use end-users for User Acceptance Testing. They want end-users to try and break the software prior to launch. This really caught me off guard. ...
2
votes
2answers
103 views

How to design the optimal UI/UX test teaching lab?

Imagine you are training the next generation of UI designers and UX experts at a university, and the department just gave you a big pile of money to spend. How does the ideal testing lab look? (I ...
2
votes
3answers
47 views

What do users expect from a multiple answer question?

I have several testing/survey systems. One of the big debates is how to deal with questions that require multiple answers. Configuration #1 The user must have the exact check boxes marked. If they ...
0
votes
1answer
81 views

Using QR codes to record results of card sorting exercise

I have seen that OptimalSort gives an option to add barcodes to cards. However, this requires paying for OptimalSort and purchasing a barcode scanner. There are many free apps for reading QR codes. ...
1
vote
3answers
142 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
0
votes
0answers
18 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions ...
10
votes
2answers
386 views

Testing on Googles new reCAPTCHA

Has anybody run user tests on Google's new reCAPTCHA? My company is looking at using it and wants to run some tests before we implement. If you haven't tested it, do you know of any places where ...
18
votes
4answers
3k views

Colleagues drip-feeding me feedback from random users. What should I do?

I'm in the middle of a UX project, including on-site user tests. Colleagues are drip-feeding me ideas / suggestions / feedback etc from random users that I haven't tested. In some ways it's fair ...
1
vote
1answer
35 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
3
votes
1answer
65 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
1answer
46 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
0
votes
1answer
44 views

Temporarily storing tester data on an interactive wireframe?

Really just putting this out there to see if anyone knows of a service/site that does this? Looking to do some testing on a setup form / process. I need to store the users data as they input it so it ...
1
vote
2answers
91 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not ...
0
votes
3answers
204 views

How would you test your ui/ux design decision in the fastest and cheapest way?

I was at this interview for ux designer position and my interviewer asked me that if your colleagues didn't agree on your design, how would you defend it? Then I said I would test the design in ...
1
vote
0answers
41 views

Morae and Tobii - what was your timeline to proficiency? [closed]

Folks who gather and share research using Morae and Tobii, how long did it take you to get comfortable using the software efficiently? I've been asked to estimate a timeline for becoming a team's ...
10
votes
2answers
585 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
4
votes
5answers
166 views

How to allow for 'exploration' in your user testing?

In a lot of user testing sessions I've been in a common task is to test the effectiveness of a particular icon or navigation control. The typical scenario: tester: How would you accomplish task ...
3
votes
4answers
219 views

Are buttons perceived as rectangles first?

Yesterday I ran into a discussion with my coworkers because after setting our app high fidelity prototype to a real user testing, we noticed that they barely saw the top nav action button which we ...
1
vote
2answers
98 views

incentives for user testing

I want to test a website with at least five people locally but I'm not sure how to go about how to find people willing to through with it. Do others offer an incentive to users and if so what has ...
1
vote
2answers
65 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
1
vote
1answer
74 views

What type of testing should I conduct?

I'm at the beginning of a design effort for a web application that my team is undertaking. I have an older design concept, but really we're looking for some quick information to help drive the design ...
2
votes
3answers
57 views

Conducting user testings when end-users are very specified group in another country

I'm curious about your experience with conducting user tests when end-users of your app are very specified group located in another country. For example, when they are specific kind of US goverment ...
0
votes
0answers
124 views

Software to run pairwise comparison testing?

I've been asked to find out how people rank a long list of items. The list is such that about 80% of the population will have pretty strong feelings and make clear ranking among about 20% of the ...
3
votes
1answer
208 views

How can I ask users just one question?

I need to ask users just one question on our website - namely "Did you find what you were looking for?" as an exit question. This is just one question that requires a high confidence level of data ...
3
votes
9answers
425 views

How to test icons with users?

In an web-app we have a bunch of command functions, each represented with an icon and a label. We've done usability testing of the UI as a whole, and taken note that a couple of icons are a bit ...
2
votes
1answer
105 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
2
votes
1answer
61 views

Live User Testing - For round 2 and on, invite the same users or new users?

I'm planning for Live User Testing of my tool but I'm wondering what the general concensus is regarding inviting the users to come back for a followup session. This may be good because they will ...
1
vote
1answer
146 views

Self hosted user feedback options

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
2
votes
1answer
406 views

User Testing Framework and Questions for comparative tests

I am planning to conduct a number of task-based moderated think aloud tests for a service that I am designing. I will be repeating the test with the same setup regularly throughout the year and I am ...
2
votes
3answers
209 views

user testing: users not in your target market

Are there any benefits to using users who are not in your target market to test your website? e.g a car website tested by users who don't drive
1
vote
2answers
77 views

Navigation: category pages (each describing briefly all the n. products of that category) are evil?. And how would you test without real users?

Suppose you have to design a website that shows 3 kinds of product and each category has up to 4 differente products. In the main menu you have the 3 dropdown menus each labeled with the relative ...
2
votes
1answer
223 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
5
votes
3answers
449 views

How can we have usability and UX tests around PAN (personal area network) gadgets interfaces?

Our gadgets around us are changing and I think that it will continue for a while. I really wonder if there is a nice example about usability and overall experience testing methods for Personal area ...
3
votes
2answers
204 views

Should different users always be used for successive System Usability Scale testing?

A given project requires SUS scores for the current version of a piece of software, as well as the next version when it is prepared, to allow quantitative results to demonstrate any usability ...
3
votes
4answers
213 views

NPS question after think aloud test

I am planning to conduct an 1:1 think-aloud test on some wireframes in order to gather some findings for the usability and the value of a service. I would also like to add a question at the end of the ...
2
votes
1answer
143 views

How to compare current and new navigation solution?

We've designed a new navigation style for an up-n-running website. Now i want to user test if it is better than the current one. But how do I avoid the bias that users will most likely be faster on ...
5
votes
2answers
415 views

User Testing Exercise for Feature Prioritization

I am planning to run some one-to-one think aloud task based usability tests on a wireframe prototype. At the end of the test I would like to ask the users to take part in an easy exercise (something ...
13
votes
5answers
480 views

Do users care about https?

We were discussing the usage of https on our company website, at least in the checkout process. Since we are already using a cloudflare business plan, I suggested running tests and turning on their ...
16
votes
6answers
880 views

Could user-tests with impaired / drugged / tired people lead to better interfaces for everyone?

I wonder if GUIs that work better for drugged people could work better for sober people as well? I wrote drugged people, but I actually meant other limitations as well, like being very tired or ill. ...