Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0
votes
5answers
361 views
2
votes
1answer
112 views

Analyze the website [on hold]

I have no idea how to analyze a website if PET design principles are followed or not for a particular website. I have started practicing UX though I was a front end developer. Dont have clue if this ...
0
votes
1answer
200 views

Infinite scrolling within a tabbed listview on Android

Is it a good experience to give an infinite scrolling view across tabs in Android if there are tabbed list views in the app? Basically if a user scrolls through a list in a tabbed view, the tab auto ...
4
votes
1answer
70 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
0
votes
1answer
60 views

Interfaces designed deliberately to contain high density of content and actions [closed]

There has been a strong trend towards the simplification and shallow IA of modern websites and applications, yet I can't help but wonder if there is also some correction required for certain ...
3
votes
1answer
113 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
2
votes
1answer
28 views

Metrics for comparative study of collaborative systems

I have a collaborative computing platform which I want to run a user study on, and compare it with an existing, paper-based system. Both systems are meant to be used in some specific types of meetings ...
4
votes
1answer
38 views

Published research supporting UX interview techniques?

I've seen a lot of articles online about never asking users what they want, not asking users to justify why they want it or why they made a decision, not asking users what they would hypothetically do ...
3
votes
3answers
136 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
3
votes
1answer
58 views

How to choose the background color of video monitoring interface

Recently, I am working on the UI of video monitoring system, and it include images, table, infographic, and etc. I am really hesitated how to choose background color. Many days ago, many good guys ...
4
votes
4answers
1k views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
0
votes
2answers
118 views

What's the difference between card sorting and affinity diagramming?

I understand how card sorting and affinity diagramming work (both are fairly well documented online), but they seem so similar that I'm not sure what the difference between the two is, if any? Are ...
-1
votes
0answers
27 views

Studies on the conflict of different user experiences in service design

I read a couple of interesting articles relating to the field of 'social behaviour economics' (Priceonomics is an example of such a site) that illustrates some counter-intuitive and interesting cases ...
2
votes
0answers
32 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
0
votes
0answers
25 views

Challenges from looking at keyboard not screen while typing

Would love to know if anyone has done studies around different people's typing styles, such as:- Number of hunt-and-peck vs touch type stats Studies where hunt-and-peck users have caused design ...
14
votes
3answers
554 views

How can I get useful usability data from a focus group that are not made up of end-users?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, ...
0
votes
1answer
16 views

Are there any formulas or algorithm to evaluate playability of games from user's side?

I'd like to know what the title says. Basically, everything I have found deals with heuristics from developer's side, from device's side and the economical side of gaming development. However, ...
4
votes
4answers
309 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
3
votes
1answer
50 views

How do rules of Ben Schiderman apply/violate? [closed]

I read about 8 Golden Rules of Ben Schiderman which are as follows: Strive for consistency Permit easy reversal of actions Offer informative feedback Enable shortcuts for frequent users Provide ...
6
votes
4answers
114 views

Do the number of questions in FAQ affect perception of site?

In doing a new website, our client provided us with a quite long list of FAQ (Frequently Asked Questions). As usual in these cases, questions are made up (a totally different question, but a whole ...
2
votes
1answer
84 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
2
votes
1answer
43 views

Name of a card sorting technique that lets people sort only their favorite items?

I'm working on a software tool that one of my clients uses on their intranet. We are planning to run a card sort study. Let's say the top 2 levels of their existing IA look like this: Menu item 1 ...
1
vote
7answers
164 views

Should I ask the user to complete the task as fast as she can in user test?

I need to evaluate insurance auto quote process which has 3-4 pages of forms to fill. I have designed a prototype with two variations and want to test which of them is easier to use. So I plan to ...
4
votes
1answer
40 views

Best Way to Time Users Performing Physical Activities With Mobile Application?

I work in enterprise UX and need to measure metrics for how the usability of our future application will have improved work performance among users. The system the users use today does not record a ...
1
vote
2answers
28 views

Session Timeout Development [closed]

I don't want to re-invent the wheel but what would you think (ballpark) would be the estimated development time (hours) to add a notification to the user? Approach - After x amount of minutes a ...
0
votes
1answer
62 views

Textbox “x” icon

Nowadays we don't see the "x" icon in text box anymore. A user can use this icon to erase the whole text field. Does the placement of this icon depend on the kind of app? Any particular reason for ...
4
votes
2answers
127 views

Data on forcing marketing opt-in?

In a form, if users had to check a checkbox to receive further marketing emails but couldn't continue the transaction unless they checked it, what do you think the drop out rate would be? Does anyone ...
3
votes
2answers
99 views

How often should you change out a hero image?

We are implementing a new homepage design at my company with a large hero image at the top of the page. Some people on the marketing and content side of things proposed changing the hero image twice a ...
6
votes
3answers
1k views

Background patterns - do or don't?

Is there any data or research on whether or not background patterns have an impact on the user experience of a website as opposed to using a basic (flat/solid) color like white or a light-grey?
2
votes
3answers
78 views

Switch between two search sources(modes)

Android guidelines provide good information on search design https://www.google.com/design/spec/patterns/search.html but I need something beyond that. User should have an ability to quickly switch ...
11
votes
3answers
2k views

How do you determine an appropriate number of personas? [duplicate]

I created 4 Personas for an online car reseller based on focus-group and analytics data. The head of sales pointed out that there are more user groups on our website. I know that usually 3 personas ...
1
vote
3answers
86 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
19
votes
5answers
3k views

When requesting a donation, is it better to have a prefilled button or enter their own value? [duplicate]

A non-profit organization is selling tickets to an event. I suggested they add an opportunity to make a tax-deductible donation line along with the ticket purchase, like: 2 Tickets .... $45 ...
2
votes
2answers
226 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
1
vote
2answers
87 views

What are some good guerrilla testing methodologies for validating feature concepts/product ideas in just a matter of days?

My product team is trying to break down the constraints of our product's current app experience, and start looking at it with a fresh, first principles approach. We think we have an idea for a new ...
1
vote
3answers
82 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
1
vote
1answer
41 views

Long forum threads; split into x pages parts or let them go on endlesslly

I have a forum going on and I find that users keep talking on and on in certain threads. It feels like clutter to me, seeing threads that are 600 pages long, but it does not seem to bother my users. ...
1
vote
3answers
116 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
1
vote
2answers
44 views

Which is more effective at eliciting customer trust: “Trusted by” section or customer testimonials?

Working with various industrial companies in competitive markets, I've noticed that there are a lot of protective feelings about customer information. No one wants to give a competitor an edge by ...
2
votes
1answer
37 views

How do I take feedback about a bare minimum live feature?

I am part of a small startup and I am new to the UX process. I have been designing for about a year without following a process or structure. We offer MOOCs and we are looking to overhaul the video ...
2
votes
1answer
131 views

Best practices for navigating from mobile app to a web browser and back?

I am designing a mobile app that can be used offline but offers time sensitive data to users that can only be found from third party web sources. The type of data the user needs to access is traffic ...
30
votes
4answers
3k views

Display comments order - best practice

I wonder what is the best comments order on the website. I assume there are two major methods to display comments: from newest to oldest, from oldest to newest. Facebook uses method one and ...
3
votes
0answers
153 views

Is there any place to get browser and version usage by industry? [duplicate]

The company I work for is investigating creating a new product which will be a web application used within hospitals. I am attempting to get concrete numbers on how many hospitals (or percentage of ...
1
vote
0answers
35 views

What UX Researcher is really researching? Speciffic factors, variables about HCI [closed]

I need to be very speciffic for my bachelor work in explaining what is being tested in every UX research method. I can list some factors, but i haven't found any official list or division into ...
1
vote
1answer
68 views

Empathy Map as alternative or addition to (ad hoc) personas?

Would you say an Empathy Map is an alternative approach to (ad hoc) personas or is it kind of an addition when you already have created personas (first the personas, second the empathy maps)? Like ...
0
votes
1answer
48 views

Interviewing a Single User About an Existing UI Improvements

I am about to interview / ask questions from a single end-user, who has been using the application in prod for 3 months daily. I am wondering is there some existing question set to begin this with? ...
0
votes
1answer
52 views

More effective for surveys: horizontal Likert scale or answer options listed vertically?

My survey has numerous questions with answers ranging from, for example, 'Not at all satisfied' to 'Extremely satisfied' and 'Not important' to 'Very important'. My instinct is to display these ...
0
votes
1answer
49 views

Pop up modal with alert box notification

So I have a pop-up modal which serves as subscription point and it has an email field, this email field has email validation and the error message is displayed in alert box. My question, is it a good ...
26
votes
16answers
4k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
6
votes
6answers
371 views

How to tell user if they are offline or online?

App is browser based and is using local storage to facilitate offline working (no internet dependency for limited functionality) and faster response (data is available locally so less network calls). ...