Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3
votes
4answers
256 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
1
vote
3answers
42 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
49
votes
11answers
7k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
0
votes
2answers
65 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
0
votes
0answers
17 views

Progressive Profile Capture

Can someone please point me in the right direction of research on progressive info collection? Seen in apps like Match and LinkedIn where they ask a few questions, then later prompt for more. ...
1
vote
2answers
114 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
0
votes
1answer
43 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
1
vote
4answers
123 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
3
votes
4answers
212 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
3
votes
2answers
89 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
0
votes
2answers
188 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
0
votes
1answer
41 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
34
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
0
votes
1answer
125 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
27
votes
9answers
4k views

Dark on Light or Light on Dark? [duplicate]

For a very technical site documenting code, sharing code snippets, and documentation, I have been told that using dark fonts on light backgrounds is recommended for people being able to read the ...
1
vote
2answers
32 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
1
vote
2answers
622 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
0
votes
3answers
78 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
1
vote
3answers
82 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
1
vote
2answers
89 views

Does logical program flow make a program more compatible with the human mind?

I recently began to wonder if a more logical program was more 'compatible' with the human mind, as in being more natural to use, and making the user feel more in control. Is this necessarily true? ...
0
votes
1answer
22 views

Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can ...
2
votes
1answer
153 views

Personalised user Experience: Theme selection?

I am working on a design to allow users to set their preferences in terms of product themes/topics; this functionality will sit within a profile area where users provide other types of information.The ...
3
votes
2answers
395 views

What is the resistance within organisations for creating a customer/user knowledge base?

I am a passionate advocate for establishing a repository of information relating to all aspects of contact and interaction with the customer to help collect and extract information that is pertinent ...
0
votes
0answers
37 views

How to best explain to users how their details will be used?

What would be the best approach to explain to users that their information will be used to: 1- help authenticate them if they do get locked out of their account. 2- Communicate with them regarding ...
0
votes
1answer
47 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
0
votes
1answer
33 views

Research Method to measure user's satisfaction through Questionnaire

So, I have a project in gesture, where I proposed some gestures to be used for some action. Let's say it's a hand gesture design to control a menu (menu as in dropdown menu, or main menu in a video ...
1
vote
2answers
263 views

User research for a product users have never used

I am designing a health tracker app for the users in my organisation and I am planning to interview users in order to understand them more. However, these users have never used such an application ...
0
votes
1answer
88 views

Full Search vs Column Search

I'm working on building a new application for a company. This company works with a lot of data, and as a result, their application requires them to work with numerous tables/grids. In there current ...
4
votes
4answers
476 views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
0
votes
4answers
81 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
4
votes
1answer
144 views

What is the difference between login throttling and temporary account lockout? what impact on the end user?

I am currently working on the redesign of a login page. I have initially suggested that login be throttled whereby pauses (incremental - in number of seconds) are introduced between each failed login ...
0
votes
2answers
46 views

Impact of images and icons on user perception when capturing personal information?

I am designing an account area where users are required to provide some personal information.I have came across research that suggests that the use of icons such as a "Padlock" or similar has a ...
0
votes
1answer
54 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
0
votes
2answers
57 views

Should product owners force their design ideas into the final UI? [closed]

I dont know if its a valuable argument or not, but its something that I think about it sometimes. As a UI designer I always face a situaution when other people give their opinions about the UI, I ...
0
votes
1answer
81 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
1
vote
0answers
19 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
0
votes
0answers
44 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
0
votes
1answer
41 views

Questions relevant to User Permissions / Feature Flags?

I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign ...
9
votes
2answers
276 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
2
votes
4answers
65 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
1
vote
1answer
71 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
3
votes
3answers
138 views

User testing with no access to users?

I have an interesting set of constraints to work with: -We're launching a new line of products early next year. In a few weeks, we'll be sending out beta software/hardware units for distributors to ...
2
votes
2answers
58 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
10
votes
6answers
914 views

Product Manager against personas

I'm having a problem conveying the benefits of personas. I'm working on a complex product and am trying to get my team to build/use personas. Thing is, I keep getting rejected on the claim of "What ...
2
votes
2answers
280 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
0
votes
1answer
56 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
0
votes
1answer
37 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...
-1
votes
1answer
88 views

Why would a company change it's landing page based on a user's operating system? [closed]

I was on www.Zillow.com today and I noticed that the landing page differs on both Windows XP and Windows 8 versus my Macbook Air running OS X 10.9; all running the latest version of firefox. Why would ...
1
vote
2answers
39 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
1
vote
4answers
293 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...