Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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4
votes
5answers
128 views

Is it best to add or remove functionality when using checkboxes?

Suppose there's a system where the user can make a blog post. This user can choose to allow or disable comments to their posts. He's going to make this choice for every post he creates. Now, the ...
1
vote
1answer
67 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...
1
vote
3answers
66 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
1
vote
2answers
67 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
1
vote
3answers
75 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
2
votes
1answer
30 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: ...
0
votes
1answer
60 views

Apple Watch: How to recruit users?

There are not a lot of users of the Apple Watch (at least in Germany there are probably less then 1%). Which user group would you recruit for a user test to get reliable results? I am thinking about: ...
3
votes
3answers
159 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
1
vote
2answers
64 views

Now, I have gathered user behavior data on the most used items. How do I act on it?

The Background I've been investigating what parts of the website our users are mostly using. The access bar is the uppermost area of the website, covering Site Map to Translate. A specific section ...
2
votes
2answers
50 views

Is Google Analytics the right tool to measure user engagement across web and mobile?

I got a request from the UX team to put in Google Analytics(GA) into our mobile suite of apps to track different user engagement metrics. The reasoning is that GA is already being used on the web side ...
1
vote
2answers
74 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
3
votes
1answer
31 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
2
votes
1answer
35 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
3
votes
2answers
142 views

Drag and drop in long lists

I continue to hear drag and drop can be a bad user experience when dragging to reorder over long distances, such as within a list and when scrolling to the target location is required. Are there any ...
1
vote
2answers
93 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
3
votes
4answers
54 views

Writing persona narratives - about existing scenario vs envisioned end scenario

Question in short When writing personas, do I: 1. Describe them in their current situation using whatever tool they may be using, or with no tool 2. Describe them using the tool that I am ...
13
votes
5answers
540 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
2
votes
2answers
237 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
2
votes
4answers
52 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
2
votes
1answer
81 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
1
vote
2answers
72 views

Should you use hamburger / hidden navigation on larger desktop sized screens? [duplicate]

I've seen a lot of sites hiding their nav on desktop and simply showing a hamburger-esque menu. Obviously this looks more "minimal" But I can't help to think this isn't the best approach from a UX ...
1
vote
1answer
26 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
3
votes
2answers
74 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
3
votes
2answers
102 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
5
votes
1answer
117 views

Simultaneous gestures on a touchscreen device?

Is there any existing research on dealing with simultaneous gestures on a touchscreen device? More specifically, the challenges and issues with allowing more than one person to interact with a ...
5
votes
8answers
460 views

Personas without made up stuff?

I am currently putting together some personas and am creating a template that will be informed by user research. What I'm attempting to do is avoid the classic 'assumptive' persona and avoid adding ...
2
votes
2answers
899 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
1
vote
2answers
47 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
1
vote
1answer
87 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
3
votes
1answer
43 views

What is the best way to organize personas?

My team has a collection of different personas, some of which are customers, some users, and some are intermediaries that influence the purchases and . A persona map of these is pretty messy and I'm ...
1
vote
2answers
73 views

Social Media links: is it worth the costs? [closed]

This is something that we were thinking about and couldn't really find a solution yet, so appealing to the smart people here. The context we all know that social media is good, we believe that, we ...
3
votes
4answers
86 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
0
votes
3answers
96 views

Which is the right place to place close button in a mobile app?

This is my first project in mobile app UX and UI Design. I have facing problem in placing "close" button on UI. I have got two kind of screens, one like overlay and another one like form submission ...
1
vote
1answer
158 views

If I replicate a UX strategy from a popular app for my app, is there any proof that it'll work for my users?

Let's say for e.g I replicate the Facebook app but as another social media platform. My users are similar to facebook's users, their habits and lifestyle are similar too, would that guarantee me ...
0
votes
3answers
110 views

Need Help Identifying Audience & User Motivations

I've been hired as the UI & UX Designer for an app focused around online dating. Typically, I work with clients that have an existing solution, like a website or app. This gives me a jumping off ...
8
votes
11answers
401 views

Classifying users into beginners, intermediate, experts

In a survey, how can I find out about the experience of a user with a specific website? How can I classify the users into different types - novices/beginners, intermediate, experts? Are there ...
0
votes
2answers
75 views

What happens when you force night mode?

I want the default to be night mode. There will be no light mode, only dark, I find it more convenient and so does my friends so we think that the next apps we build should have a dark background ...
8
votes
5answers
183 views

Personas in enterprise web application systems

I'm involved in a project that will be replacing a student information system at a post-secondary institution. I would describe the scope of this project as very large, comprising of approximately ...
3
votes
4answers
439 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
0
votes
0answers
28 views

Has anyone investigated the user attributes affecting users' abilities to digest abstract visual information?

An example of "abstract visual information" might be a color-coded 2-dimensional map of some other space (such as real 3D space, or maybe some other dimensions/attributes) The point is that one might ...
1
vote
0answers
28 views

UX research intelligence - how to achieve operational success? [closed]

How do startups and mid sized companies share UX information such as UX analytics, UX research and user tests? I'm working at a small company and trying to establish a UX department (we have me and ...
0
votes
2answers
73 views

Assessing users' technical competence

What are some good ways to assess how competent and comfortable our users are with technology? What baseline knowledge should we expect users to have? This is a regular sticking point in my meetings ...
6
votes
3answers
234 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
2
votes
3answers
194 views

Best innovative Way to design User Manual for web application?

Whats the best way to present/design user manual for a web application? Problem : I have a web application where i am going to share/present user manual to end user and client,Usual way of ...
2
votes
3answers
882 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
1
vote
3answers
107 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
2
votes
1answer
91 views

How to direct users to opt for a particular social sign-in?

Suppose I am having login form as : How can I direct users to opt in for Google sign-in preferably against Twitter like by doing: placing google option closer to login form making google option ...
1
vote
1answer
37 views

What are the benefits and costs of a high contrast interface in a clinical app?

I have a project in which users will take a test involving varying shapes and angles. The purpose of the test is to assess their cognitive abilities. Users will be taking this test on a tablet which ...
0
votes
2answers
187 views

Compensation for diary study participants

I'm currently planning a diary study - a study in which users are asked to capture their experience with a product after every time they interact with it. Diary studies can go on for 1-3 weeks, and ...
0
votes
1answer
38 views

How do I create persona for international airport website? [closed]

How do I create persona for international airport website? How do I Identify my audience where audience base is diverse? And how many personas needed to be designed?