Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0
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2answers
158 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
3
votes
0answers
46 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
0
votes
1answer
59 views

Full Search vs Column Search

I'm working on building a new application for a company. This company works with a lot of data, and as a result, their application requires them to work with numerous tables/grids. In there current ...
0
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1answer
30 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
1
vote
1answer
32 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
8
votes
6answers
801 views

Product Manager against personas

I'm having a problem conveying the benefits of personas. I'm working on a complex product and am trying to get my team to build/use personas. Thing is, I keep getting rejected on the claim of "What ...
0
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0answers
11 views

Best Practices - UX for Devices [closed]

Can anyone please suggest or help with any resources which explains the Practices for building User Expierence for a Device. Planning to do a CNG display.
0
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0answers
13 views

Change in views for advanced search [closed]

The scenario is that the user can drop in a box to specify the conditions for the advanced search concept (which includes the contains, starts/ends with, equal and the like with and/or bool ...
1
vote
2answers
542 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
2
votes
2answers
260 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
0
votes
1answer
50 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
0
votes
1answer
30 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...
-1
votes
1answer
78 views

Why would a company change it's landing page based on a user's operating system? [closed]

I was on www.Zillow.com today and I noticed that the landing page differs on both Windows XP and Windows 8 versus my Macbook Air running OS X 10.9; all running the latest version of firefox. Why would ...
2
votes
2answers
113 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
0
votes
1answer
35 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
1
vote
1answer
58 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
1
vote
2answers
37 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
1
vote
4answers
284 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
12
votes
4answers
488 views

What to do when client can't afford user research?

I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them. That said, some clients are on tighter budgets ...
2
votes
4answers
103 views

Is it beneficial to launch a complete app or gradually update the app over time?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
2
votes
1answer
89 views

Can't find or don't need

It is very often that we find ourselves analyzing metrics and coming to the same cross-roads, do we remove this feature because it's not needed or do we change the way it's presented because it's not ...
2
votes
2answers
42 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
15
votes
11answers
1k views

The design and implementation of the purely theoretical “self destruct” button

I had an Adobe Flash instructor in college who told me a story about getting bored at work. He had some downtime and was looking for a way to pass the time. While looking at some Flash code, he ...
5
votes
5answers
3k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
5
votes
7answers
335 views

Can UX without research really be called UX?

However bold the question may seem it is still valid since how many UX Pros we are out there do we really know things before we test on real users? UX teams are responsible for creating desirable ...
3
votes
3answers
171 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
1
vote
1answer
103 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
2
votes
2answers
93 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
3
votes
1answer
48 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
5
votes
2answers
92 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
2
votes
2answers
90 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
0
votes
0answers
48 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
1
vote
1answer
129 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
13
votes
2answers
2k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...
0
votes
2answers
128 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
3
votes
3answers
124 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
3
votes
5answers
198 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
6
votes
2answers
282 views

On the difference beween UX and Product design - does it matter?

I've been in the process of gathering up my clients, my portfolio, and my wits as I consider a move from consulting back to an agency type environment. As a result, for the first time in half a ...
0
votes
1answer
106 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
1
vote
2answers
160 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
2
votes
2answers
1k views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
0
votes
1answer
111 views

Metrics to gauge website design visual appeal

I originally asked this question at Graphic Design StackExchange about evaluating the aesthetics of a visual design, but since then found a really interesting study that I thought I should share with ...
0
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2answers
205 views

Filtering Tables/Grids vs Sorting Tables/Grids

What are the advantages and disadvantages with filtering and sorting tables. Are there specific situations where one is preferred over the other?
6
votes
3answers
112 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
8
votes
4answers
726 views

How to sell people on the benefits of user research?

I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
1
vote
2answers
102 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
8
votes
6answers
475 views

How to encourage users to discover software functionalities?

A perceived advantage of graphical user interfaces over text user interfaces is the ability they give to the user to explore the set of functionalities available and exposed through menus and icons. ...
33
votes
2answers
3k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...
2
votes
1answer
89 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
45
votes
25answers
8k views

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...