Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2answers
148 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
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1answer
94 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
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3answers
184 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
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2answers
120 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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0answers
45 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
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0answers
55 views

UX research intelligence - how to achieve operational success? [closed]

How do startups and mid sized companies share UX information such as UX analytics, UX research and user tests? I'm working at a small company and trying to establish a UX department (we have me and ...
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2answers
174 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
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0answers
100 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
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2answers
169 views

Do people value more a city map or autocomplete input?

I'm building a classifieds website for my client and I'm confused as to what's the best way to show cities to the users of the website. Do people find a city map with selectable areas more valuable, ...
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0answers
20 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
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3answers
78 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
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3answers
244 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
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6answers
187 views

Do you absolutely need personas before any usability/user tests?

I know that personas are effective during the design and development stage. They help take focus away from requirements and deliverables so we can focus on the user's goals. But if you don't know who ...
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5answers
245 views

Why are pop up ads still present?

People are very good at avoiding ads, especially those who know that they are ads. Usually, I see pop ads on less popular websites. And I also think people who are not very much internet literate ...
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3answers
195 views

Which is the right place to place close button in a mobile app?

This is my first project in mobile app UX and UI Design. I have facing problem in placing "close" button on UI. I have got two kind of screens, one like overlay and another one like form submission ...
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2answers
48 views

How do I get large numbers of specific users cheaply? [closed]

I need to recruit 100 users for a quantitative survey. The users need to have specific job roles in sales and marketing. While an even split in demographics is ideal, it is not required. I have the ...
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2answers
39 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
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1answer
46 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
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1answer
115 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
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1answer
107 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
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2answers
88 views

Advice on additional research methods for a project

So, a client of mine wants to improve a tool that displays stats about a subject on their web site. (Sorry, I'm not allowed to tell you more about it). The goal of this project is to make the users ...
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3answers
107 views

Mixing promotion with value

I am developing a product to help people book cabs easier / faster. Once the cab is booked I was hoping to provide a safety feature to it by allowing the customer to send a sms to a family member. The ...
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1answer
67 views

Apple Watch: How to recruit users?

There are not a lot of users of the Apple Watch (at least in Germany there are probably less then 1%). Which user group would you recruit for a user test to get reliable results? I am thinking about: ...
0
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2answers
78 views

Social Media links: is it worth the costs? [closed]

This is something that we were thinking about and couldn't really find a solution yet, so appealing to the smart people here. The context we all know that social media is good, we believe that, we ...
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2answers
82 views

Assessing users' technical competence

What are some good ways to assess how competent and comfortable our users are with technology? What baseline knowledge should we expect users to have? This is a regular sticking point in my meetings ...
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3answers
116 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
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1answer
87 views

How to source the initial requirements for an app?

I have an app idea but do not know how to do an initial requirements documentation. Do I do a survey based on what features I think would be good? Do I do a competitive analysis? I have no budget to ...
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1answer
100 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
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2answers
187 views

Issues with 2 Column Search Results [closed]

Is there anything wrong with having a 2 column search result set? I have a list of Customers and Contacts. Each result has a lot of information: Name, ID, Status, Location, Last Modified, Display ...
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1answer
324 views

Is there any definitive research on modal/overlay forms? Specifically, dismissing behaviors

I am interested if there is any specific research or user research on dismissing modal or overlay form dialog boxes. The pattern that includes a semi opaque overlay of the application with an input of ...
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2answers
71 views

Can you make people sign in their accounts for user testing

I am planning to conduct some user testing on popular sites such as facebook/linkedin/twitter. The question is, would they be willing (or should i even ask them) to sign in to these accounts using ...
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1answer
99 views

How you decide which display is best when everyone (users and stakeholders) that is asked has a different and strong opinion?

Consider the display of hotel prices... Per night without tax, Per night with tax, and Per trip (all nights and taxes added together) Generally there is a marginal popular winner, that varies by ...
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3answers
121 views

Free Trial Registration abandonment and resume

Dealing with a free-trial registration that REQUIRES a billing page, unfortunatelty (Credit Card info). There are 3 steps to this registration: Account registration Billing Confirmation - tell us ...
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4answers
168 views

What is the difference between user's perspective vs perception?

In concept of usability ,What is the difference between user's perspective vs perception?
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2answers
34 views

How to do Remote User -research?

Our product users are not local users instead they are going to be from other part of the world. How do i understand the user behavior towards product, personas, how do i draw user journey for those ...
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2answers
82 views

User centered design and user research in startup

I've worked with a startup recently and I've noticed that they didn't do any user research upfront. They wanted to go straight to design without knowing users needs and problems. So, I've started ...
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2answers
92 views

What happens when you force night mode?

I want the default to be night mode. There will be no light mode, only dark, I find it more convenient and so does my friends so we think that the next apps we build should have a dark background ...
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1answer
65 views

How do I create persona for international airport website? [closed]

How do I create persona for international airport website? How do I Identify my audience where audience base is diverse? And how many personas needed to be designed?
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3answers
119 views

Need Help Identifying Audience & User Motivations

I've been hired as the UI & UX Designer for an app focused around online dating. Typically, I work with clients that have an existing solution, like a website or app. This gives me a jumping off ...
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1answer
30 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
0
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1answer
96 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
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1answer
100 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
0
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1answer
75 views

How to best explain to users how their details will be used?

What would be the best approach to explain to users that their information will be used to: 1- help authenticate them if they do get locked out of their account. 2- Communicate with them regarding ...
0
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1answer
61 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
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2answers
85 views

Impact of images and icons on user perception when capturing personal information?

I am designing an account area where users are required to provide some personal information.I have came across research that suggests that the use of icons such as a "Padlock" or similar has a ...
0
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1answer
87 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
0
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4answers
120 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
0
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3answers
175 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
0
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1answer
113 views

Questions relevant to User Permissions / Feature Flags?

I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign ...
0
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1answer
46 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...