Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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208 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
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369 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
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2answers
38 views

What is the difference between Shallow Information Architecture and deep Information Architecture?

I am new to User Centric Design process, wish to learn Information architecture in detail. Please help me understand difference between Shallow Information Architecture and deep Information ...
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3answers
118 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
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3answers
132 views

Determining which product features provide UX

Does anyone know of any papers/articles where the effort is focused on determining UX features (for any type of product) using scenarios/narratives. The key is that the article needs to be focused on ...
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119 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
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53 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
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380 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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286 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
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1answer
4k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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4answers
317 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
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4answers
643 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
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1answer
228 views

How does the projection-angle of road arrows change drivers' expectations of the appropriate speed in a curve?

Have any studies been conducted to decide the 'print angle' (anamorphic projection) of road signage? Are there any other expectations involved?
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1answer
177 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular enough,...
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2answers
456 views

How to measure an app's usefulness?

That's the main question, but here is some background: We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
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2answers
165 views

How to use user research to help design system-specific interfaces?

I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
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1answer
60 views

Can the color aware LED backlighting for HDTV give a better User Experience?

There are products that let you install LED lights behind your HDTVs so that it matches the colors on the shows that you watch and projects the light on the wall behind. e.g. www.ambiscreen.tv, www....
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1answer
41 views

Long forum threads; split into x pages parts or let them go on endlesslly

I have a forum going on and I find that users keep talking on and on in certain threads. It feels like clutter to me, seeing threads that are 600 pages long, but it does not seem to bother my users. ...
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2answers
47 views

Which is more effective at eliciting customer trust: “Trusted by” section or customer testimonials?

Working with various industrial companies in competitive markets, I've noticed that there are a lot of protective feelings about customer information. No one wants to give a competitor an edge by ...
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1answer
78 views

Empathy Map as alternative or addition to (ad hoc) personas?

Would you say an Empathy Map is an alternative approach to (ad hoc) personas or is it kind of an addition when you already have created personas (first the personas, second the empathy maps)? Like ...
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1answer
90 views

What tools are available to collect statistics on user behavioral patterns?

I have an application with a relatively large user base. I would like to collect statistics on user behavior, analyze patterns etc. I expect that statistics to answer questions like: How many female ...
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3answers
88 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
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1answer
72 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
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1answer
286 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. I'...
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1answer
55 views

How do I downgrade product tiers with set limits? 50 → 20 users

I'm currently designing a webapp that has three product tiers. Within the app you can create an organization and a specified number of people, documents and parts can belong to it depending on the ...
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1answer
44 views

Where to get people for user research, case studies, and personas? [closed]

I'm trying to improve my skills in running Q&A's and writing case studies of people so I can fundamentally answer questions about what features are needed, and why. The problem I'm having is ...
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3answers
88 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
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2answers
71 views

Now, I have gathered user behavior data on the most used items. How do I act on it?

The Background I've been investigating what parts of the website our users are mostly using. The access bar is the uppermost area of the website, covering Site Map to Translate. A specific section ...
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1answer
56 views

What are the benefits and costs of a high contrast interface in a clinical app?

I have a project in which users will take a test involving varying shapes and angles. The purpose of the test is to assess their cognitive abilities. Users will be taking this test on a tablet which ...
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1answer
136 views

Guidelines for text-free filter?

I'm wondering if there are guidelines on how to let my users enter a text-free filter where I want to let then use wildcards (besides 'simple' text). Assuming I have a report with columns and lines, ...
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1answer
132 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we can’...
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1answer
38 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
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1answer
42 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
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1answer
145 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
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2answers
49 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
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47 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
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1answer
87 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
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1answer
153 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
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3answers
125 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
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1answer
56 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
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2answers
202 views

Approach for designing iOS themed icons representing ranks

I am creating an educational web app for a desktop browser that looks similar to an iPhone app using the default web stack composed of HTML5, CSS3, and JavaScript. I am wondering if it would be more ...
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2answers
625 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
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2answers
107 views

How can you measure the impact of a redesign on usage time before implementing it?

What are some methods (other than task based usability testing) to identify the impact of an interface redesign on users? Specifically, if an interface used by the same user base is redesigned, how ...
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2answers
153 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
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1answer
95 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
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3answers
199 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
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2answers
123 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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3answers
72 views

Notification banner with auto close need “close(x)” button?

The notifications banner that displayed on top of the screen will disappears automatically in time delay. But I have seen many notification banners with auto close and close(x) button. Is the close(...
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0answers
41 views

Conditional behaviors: OK or Close for modal windows?

Consider this WordPress screen: I have seen this a few times, where the usual "close" word is replaced by the word "OK". Please note that everything else works as with any modal, you can click ...
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1answer
22 views

Are there any formulas or algorithm to evaluate playability of games from user's side?

I'd like to know what the title says. Basically, everything I have found deals with heuristics from developer's side, from device's side and the economical side of gaming development. However, couldn'...