Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2answers
226 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
2
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2answers
108 views

Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can ...
2
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4answers
94 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
2
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2answers
97 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
2
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2answers
104 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
2
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2answers
210 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
2
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1answer
96 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
2
votes
1answer
131 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
2
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2answers
917 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
2
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1answer
279 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
2
votes
2answers
224 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
2
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3answers
305 views

Are users really more comfortable with mobile-friendly web-app versions?

I'm trying to better evaluate the added value my users will receive from a web-app and would like to hear from your experiences and researches in the field. Currently, although the application ...
2
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1answer
89 views

Better to Auto-change skins or allow selection?

I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win. For ...
2
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2answers
250 views

What constitutes an effective Brand/System Persona?

I'm looking at the idea of creating a brand(or system) persona for the application I am working on. After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
2
votes
2answers
162 views

Are there any survey tools that are optimized to render correctly on mobile devices? [closed]

My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...
2
votes
1answer
28 views

Metrics for comparative study of collaborative systems

I have a collaborative computing platform which I want to run a user study on, and compare it with an existing, paper-based system. Both systems are meant to be used in some specific types of meetings ...
2
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0answers
31 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
2
votes
1answer
43 views

Name of a card sorting technique that lets people sort only their favorite items?

I'm working on a software tool that one of my clients uses on their intranet. We are planning to run a card sort study. Let's say the top 2 levels of their existing IA look like this: Menu item 1 ...
2
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1answer
84 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
2
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2answers
226 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
2
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2answers
164 views

What is the most important UX considerations that could be answered by statistics gathering (list)? [closed]

I am trying to figure out what types of things are best tested in my website(s), phone apps, or programs. These need to be things that can actually be measured. Which information is most useful to ...
2
votes
1answer
75 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
1
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7answers
163 views

Should I ask the user to complete the task as fast as she can in user test?

I need to evaluate insurance auto quote process which has 3-4 pages of forms to fill. I have designed a prototype with two variations and want to test which of them is easier to use. So I plan to ...
1
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3answers
82 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
1
vote
2answers
667 views

How many participants for an ethnographic field study?

I am gearing up for my first ethnographic field study of two to three different groups of users who use the same system. I'm trying to figure out if they use it in different ways even though their ...
1
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2answers
292 views

User research for a product users have never used

I am designing a health tracker app for the users in my organisation and I am planning to interview users in order to understand them more. However, these users have never used such an application ...
1
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2answers
85 views

Should product owners force their design ideas into the final UI? [closed]

I dont know if its a valuable argument or not, but its something that I think about it sometimes. As a UI designer I always face a situaution when other people give their opinions about the UI, I ...
1
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1answer
159 views

Will it be better for making call-for-action buttons in warm colors?

Are there any A/B test/ statistics results revealing whether using warm color buttons is generally better than cold color buttons in UI? (despite the concern for the theme color of the brand)
1
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2answers
176 views

What would be the best way or methodology to find my users' web browser? [closed]

I'm designing a new web project for a company. For the success this project, it will be very important to know the main web browsers that users use. What do you think would be the best research ...
1
vote
3answers
590 views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
1
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2answers
87 views

What are some good guerrilla testing methodologies for validating feature concepts/product ideas in just a matter of days?

My product team is trying to break down the constraints of our product's current app experience, and start looking at it with a fresh, first principles approach. We think we have an idea for a new ...
1
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2answers
149 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
1
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4answers
164 views

Job title for someone who design and integrate physical products and ux research

What would be the job title for someone who design prototypes of the physical products, and also be able to modify/integrate existing hardware and software (ex. experimenting with arduino?) to make it ...
1
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4answers
231 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
1
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2answers
147 views

Should you use hamburger / hidden navigation on larger desktop sized screens? [duplicate]

I've seen a lot of sites hiding their nav on desktop and simply showing a hamburger-esque menu. Obviously this looks more "minimal" But I can't help to think this isn't the best approach from a UX ...
1
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1answer
169 views

If I replicate a UX strategy from a popular app for my app, is there any proof that it'll work for my users?

Let's say for e.g I replicate the Facebook app but as another social media platform. My users are similar to facebook's users, their habits and lifestyle are similar too, would that guarantee me ...
1
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4answers
417 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
1
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2answers
93 views

Does logical program flow make a program more compatible with the human mind?

I recently began to wonder if a more logical program was more 'compatible' with the human mind, as in being more natural to use, and making the user feel more in control. Is this necessarily true? ...
1
vote
1answer
86 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
1
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1answer
452 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
1
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2answers
1k views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
1
vote
2answers
205 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
1
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2answers
364 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
1
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3answers
116 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
1
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3answers
127 views

Determining which product features provide UX

Does anyone know of any papers/articles where the effort is focused on determining UX features (for any type of product) using scenarios/narratives. The key is that the article needs to be focused on ...
1
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2answers
117 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
1
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2answers
53 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
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2answers
375 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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2answers
278 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
1
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1answer
4k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...