Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2answers
134 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
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1answer
90 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
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3answers
155 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
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2answers
117 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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0answers
49 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
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1answer
49 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
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0answers
20 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
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1answer
64 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
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3answers
107 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
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6answers
170 views

Do you absolutely need personas before any usability/user tests?

I know that personas are effective during the design and development stage. They help take focus away from requirements and deliverables so we can focus on the user's goals. But if you don't know who ...
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2answers
33 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
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1answer
36 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
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1answer
110 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
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1answer
100 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
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2answers
76 views

Advice on additional research methods for a project

So, a client of mine wants to improve a tool that displays stats about a subject on their web site. (Sorry, I'm not allowed to tell you more about it). The goal of this project is to make the users ...
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1answer
91 views

How you decide which display is best when everyone (users and stakeholders) that is asked has a different and strong opinion?

Consider the display of hotel prices... Per night without tax, Per night with tax, and Per trip (all nights and taxes added together) Generally there is a marginal popular winner, that varies by ...
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3answers
99 views

Mixing promotion with value

I am developing a product to help people book cabs easier / faster. Once the cab is booked I was hoping to provide a safety feature to it by allowing the customer to send a sms to a family member. The ...
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3answers
105 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
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1answer
77 views

How to source the initial requirements for an app?

I have an app idea but do not know how to do an initial requirements documentation. Do I do a survey based on what features I think would be good? Do I do a competitive analysis? I have no budget to ...
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1answer
86 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
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2answers
139 views

Issues with 2 Column Search Results [closed]

Is there anything wrong with having a 2 column search result set? I have a list of Customers and Contacts. Each result has a lot of information: Name, ID, Status, Location, Last Modified, Display ...
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2answers
65 views

Can you make people sign in their accounts for user testing

I am planning to conduct some user testing on popular sites such as facebook/linkedin/twitter. The question is, would they be willing (or should i even ask them) to sign in to these accounts using ...
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3answers
119 views

Free Trial Registration abandonment and resume

Dealing with a free-trial registration that REQUIRES a billing page, unfortunatelty (Credit Card info). There are 3 steps to this registration: Account registration Billing Confirmation - tell us ...
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1answer
67 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
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1answer
77 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
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1answer
64 views

How to best explain to users how their details will be used?

What would be the best approach to explain to users that their information will be used to: 1- help authenticate them if they do get locked out of their account. 2- Communicate with them regarding ...
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1answer
54 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
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2answers
60 views

Impact of images and icons on user perception when capturing personal information?

I am designing an account area where users are required to provide some personal information.I have came across research that suggests that the use of icons such as a "Padlock" or similar has a ...
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1answer
63 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
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4answers
96 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
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1answer
62 views

Questions relevant to User Permissions / Feature Flags?

I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign ...
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1answer
42 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...
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2answers
89 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
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1answer
95 views

Full Search vs Column Search

I'm working on building a new application for a company. This company works with a lot of data, and as a result, their application requires them to work with numerous tables/grids. In there current ...
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1answer
61 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
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1answer
150 views

Metrics to gauge website design visual appeal

I originally asked this question at Graphic Design StackExchange about evaluating the aesthetics of a visual design, but since then found a really interesting study that I thought I should share with ...
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2answers
337 views

Filtering Tables/Grids vs Sorting Tables/Grids

What are the advantages and disadvantages with filtering and sorting tables. Are there specific situations where one is preferred over the other?
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1answer
53 views

Competitive Research for Non-public Sites

In the book, Rocket Surgery Made Easy Steve Krug recommends doing usability testing for a competitive site first prior to building your own site / app. The idea is that you'll get a better idea of ...
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1answer
82 views

How to measure ux for animation effects on mobile

My question is if there is a framework or some other way to measure user satisfaction and experience for an touch interaction followed by an animation effect on mobile features. Take as an example ...
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1answer
255 views

Is there any definitive research on modal/overlay forms? Specifically, dismissing behaviors

I am interested if there is any specific research or user research on dismissing modal or overlay form dialog boxes. The pattern that includes a semi opaque overlay of the application with an input of ...
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2answers
292 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
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1answer
144 views

Compensation for diary study participants

I'm currently planning a diary study - a study in which users are asked to capture their experience with a product after every time they interact with it. Diary studies can go on for 1-3 weeks, and ...
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2answers
89 views

How to analyse the result of a focus group which has given highly diverse opinions

I was involved in a recent focus group study where we had six different requests from the users about what they wanted in the site (And all six are different and dont really have any correlation with ...
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1answer
82 views

What is the most relevant data to collect in contextual inquiry

I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services. Plan is to study the ...
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2answers
262 views

How to perform a task analysis?

What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
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0answers
91 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
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1answer
17 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
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2answers
69 views

User expectation for deleting an entry in listview Android?

My requirement for an Android app is to show an alert dialog when a user deletes an entry from the listview. Is it really necessary to show a dialog for deleting a single entry or is it enough to ...
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2answers
51 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
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0answers
14 views

Is personas based on real users? [duplicate]

Today I met more than 10 users for a software which is going to be developed. Now I am trying to make personas but i am stuck. Should I pick one of them or just make a fake that covers all of their ...