Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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1answer
266 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
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2answers
565 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
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2answers
167 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
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2answers
329 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
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2answers
71 views

Social Media links: is it worth the costs? [closed]

This is something that we were thinking about and couldn't really find a solution yet, so appealing to the smart people here. The context we all know that social media is good, we believe that, we ...
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2answers
46 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
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2answers
273 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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2answers
176 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
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1answer
2k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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4answers
307 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
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4answers
529 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
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1answer
188 views

How does the projection-angle of road arrows change drivers' expectations of the appropriate speed in a curve?

Have any studies been conducted to decide the 'print angle' (anamorphic projection) of road signage? Are there any other expectations involved?
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1answer
170 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular ...
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2answers
324 views

How to measure an app's usefulness?

That's the main question, but here is some background: We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
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2answers
162 views

How to use user research to help design system-specific interfaces?

I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
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3answers
55 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
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2answers
62 views

Now, I have gathered user behavior data on the most used items. How do I act on it?

The Background I've been investigating what parts of the website our users are mostly using. The access bar is the uppermost area of the website, covering Site Map to Translate. A specific section ...
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1answer
36 views

What are the benefits and costs of a high contrast interface in a clinical app?

I have a project in which users will take a test involving varying shapes and angles. The purpose of the test is to assess their cognitive abilities. Users will be taking this test on a tablet which ...
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1answer
107 views

Guidelines for text-free filter?

I'm wondering if there are guidelines on how to let my users enter a text-free filter where I want to let then use wildcards (besides 'simple' text). Assuming I have a report with columns and lines, ...
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1answer
78 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
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1answer
27 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
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1answer
135 views

Do people value more a city map or autocomplete input?

I'm building a classifieds website for my client and I'm confused as to what's the best way to show cities to the users of the website. Do people find a city map with selectable areas more valuable, ...
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1answer
35 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
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1answer
85 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
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2answers
38 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
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2answers
45 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
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1answer
130 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
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3answers
107 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
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1answer
54 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
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2answers
181 views

Approach for designing iOS themed icons representing ranks

I am creating an educational web app for a desktop browser that looks similar to an iPhone app using the default web stack composed of HTML5, CSS3, and JavaScript. I am wondering if it would be more ...
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2answers
104 views

How can you measure the impact of a redesign on usage time before implementing it?

What are some methods (other than task based usability testing) to identify the impact of an interface redesign on users? Specifically, if an interface used by the same user base is redesigned, how ...
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2answers
138 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
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1answer
94 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
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3answers
162 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
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2answers
118 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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1answer
25 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
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1answer
48 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...
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0answers
27 views

UX research intelligence - how to achieve operational success? [closed]

How do startups and mid sized companies share UX information such as UX analytics, UX research and user tests? I'm working at a small company and trying to establish a UX department (we have me and ...
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2answers
73 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
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2answers
93 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
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0answers
70 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
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0answers
20 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
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3answers
140 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
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6answers
172 views

Do you absolutely need personas before any usability/user tests?

I know that personas are effective during the design and development stage. They help take focus away from requirements and deliverables so we can focus on the user's goals. But if you don't know who ...
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3answers
93 views

Which is the right place to place close button in a mobile app?

This is my first project in mobile app UX and UI Design. I have facing problem in placing "close" button on UI. I have got two kind of screens, one like overlay and another one like form submission ...
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2answers
34 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
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1answer
38 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
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1answer
112 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
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1answer
104 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
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2answers
79 views

Advice on additional research methods for a project

So, a client of mine wants to improve a tool that displays stats about a subject on their web site. (Sorry, I'm not allowed to tell you more about it). The goal of this project is to make the users ...