Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3answers
365 views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
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2answers
105 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
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1answer
48 views

Difference between User Story and Use Case

I'm not certain I understand what differentiates a user story from a use case. It seems like a very fine line to me. What is a use case and how does it differ from a user story?
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4answers
142 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
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2answers
89 views

Does logical program flow make a program more compatible with the human mind?

I recently began to wonder if a more logical program was more 'compatible' with the human mind, as in being more natural to use, and making the user feel more in control. Is this necessarily true? ...
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1answer
74 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
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1answer
186 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
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2answers
317 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
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2answers
141 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
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2answers
211 views

Why the familiarity of a button can decrease as users experience grows?

Recently, I was working on understanding how familiarity changes as users' experience increase. A very normal understanding will be that the familiarity increases as users use the button and the ...
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2answers
293 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
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2answers
196 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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2answers
128 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
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4answers
297 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
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4answers
457 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
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1answer
169 views

How does the projection-angle of road arrows change drivers' expectations of the appropriate speed in a curve?

Have any studies been conducted to decide the 'print angle' (anamorphic projection) of road signage? Are there any other expectations involved?
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1answer
159 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular ...
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2answers
294 views

How to measure an app's usefulness?

That's the main question, but here is some background: We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
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2answers
160 views

How to use user research to help design system-specific interfaces?

I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
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1answer
27 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
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2answers
36 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
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2answers
40 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
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1answer
117 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
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1answer
1k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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1answer
49 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
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2answers
176 views

Approach for designing iOS themed icons representing ranks

I am creating an educational web app for a desktop browser that looks similar to an iPhone app using the default web stack composed of HTML5, CSS3, and JavaScript. I am wondering if it would be more ...
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2answers
96 views

How can you measure the impact of a redesign on usage time before implementing it?

What are some methods (other than task based usability testing) to identify the impact of an interface redesign on users? Specifically, if an interface used by the same user base is redesigned, how ...
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2answers
131 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
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1answer
90 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
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3answers
148 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
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2answers
117 views

What effect does requiring a plugin have on conversion rate in a web app?

An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
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0answers
44 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
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1answer
31 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
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0answers
19 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
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2answers
136 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
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2answers
681 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
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2answers
198 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
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3answers
91 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
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6answers
161 views

Do you absolutely need personas before any usability/user tests?

I know that personas are effective during the design and development stage. They help take focus away from requirements and deliverables so we can focus on the user's goals. But if you don't know who ...
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1answer
34 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
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2answers
59 views

Should product owners force their design ideas into the final UI? [closed]

I dont know if its a valuable argument or not, but its something that I think about it sometimes. As a UI designer I always face a situaution when other people give their opinions about the UI, I ...
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1answer
109 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
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1answer
92 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
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2answers
75 views

Advice on additional research methods for a project

So, a client of mine wants to improve a tool that displays stats about a subject on their web site. (Sorry, I'm not allowed to tell you more about it). The goal of this project is to make the users ...
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1answer
89 views

How you decide which display is best when everyone (users and stakeholders) that is asked has a different and strong opinion?

Consider the display of hotel prices... Per night without tax, Per night with tax, and Per trip (all nights and taxes added together) Generally there is a marginal popular winner, that varies by ...
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3answers
97 views

Mixing promotion with value

I am developing a product to help people book cabs easier / faster. Once the cab is booked I was hoping to provide a safety feature to it by allowing the customer to send a sms to a family member. The ...
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3answers
88 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
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1answer
77 views

How to source the initial requirements for an app?

I have an app idea but do not know how to do an initial requirements documentation. Do I do a survey based on what features I think would be good? Do I do a competitive analysis? I have no budget to ...
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1answer
82 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
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2answers
131 views

Issues with 2 Column Search Results [closed]

Is there anything wrong with having a 2 column search result set? I have a list of Customers and Contacts. Each result has a lot of information: Name, ID, Status, Location, Last Modified, Display ...