Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3
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1answer
98 views

What is the best way to organize personas?

My team has a collection of different personas, some of which are customers, some users, and some are intermediaries that influence the purchases and . A persona map of these is pretty messy and I'm ...
3
votes
1answer
129 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
3
votes
1answer
236 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
3
votes
1answer
80 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
3
votes
1answer
123 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
2answers
231 views

UI for system model vs. user model, for developers

Background: Product I'm working with caters to developers, and I'm redoing the UI to improve usability. Currently, the UI behaves like the system model, which is fairly complicated because its a ...
3
votes
3answers
563 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items (...
3
votes
1answer
149 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
3
votes
2answers
91 views

How do you test the credibility of a community advice site?

I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site. In particular, I'm interested in testing ...
3
votes
3answers
305 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
3
votes
1answer
105 views

Walking through a long flow during a short user test

I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
3
votes
1answer
557 views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
3
votes
1answer
28 views

Resources for preparing for HFI CUA [closed]

I am preparing for the HFI CUA. What resources would you recommend for me - either paid or free! Any courses on Lynda? Any particular resources/blogs that are focused on preparing for the exam.
3
votes
2answers
48 views

What are the best practices for keeping and analyzing unstructured user feedback?

To get and analyze users' feedback is vital for designing successful products as all of you perfectly know. It is more or less clear what to do with surveys' results, but what is the best way to keep ...
3
votes
0answers
155 views

Is there any place to get browser and version usage by industry? [duplicate]

The company I work for is investigating creating a new product which will be a web application used within hospitals. I am attempting to get concrete numbers on how many hospitals (or percentage of ...
3
votes
1answer
97 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
3
votes
4answers
145 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
3
votes
0answers
66 views

Public sources for target audience data [closed]

I am looking for public data sources about specific target groups. Although doing your own research probably gives the best results, having a kind of database with common target audiences would be a ...
3
votes
0answers
64 views

How can I learn A/B testing independently? [closed]

I'm looking for an independent project to learn A/B testing on, and I'm trying to figure out which A/B testing tools are commonly used for: Mobile Games Web And I'm also aware that the common ...
2
votes
5answers
255 views

Who is the average user?

We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
2
votes
1answer
52 views

Keyboard key access for Toggle Button?

In material design when I try to access Toggle Button via Keyboard, the spacebar is used as an action button. Why not Left/Right keyboard keys are not used as action buttons. What is the right key for ...
2
votes
3answers
81 views

Switch between two search sources(modes)

Android guidelines provide good information on search design https://www.google.com/design/spec/patterns/search.html but I need something beyond that. User should have an ability to quickly switch ...
2
votes
1answer
135 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
2
votes
2answers
181 views

User experience and the trailing slash for directories in the URL?

From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
2
votes
3answers
167 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
2
votes
1answer
620 views

What's the point behind badges? Do they make the UX more pleasant?

I'm designing badges for a client's app (when users get a certain number of points, they get a badge). It seems like badges are used in nearly every type of challenge/game app. I understand that it's ...
2
votes
2answers
283 views

User Research: What would be an appropriate way to observe users' true behavior in a very personal environment?

The question is about qualitative research (not tracking or usability testing). Contextual inquiry (for example) is mostly described in the context of "work". Users are being observed while ...
2
votes
2answers
220 views

Why the familiarity of a button can decrease as users experience grows?

Recently, I was working on understanding how familiarity changes as users' experience increase. A very normal understanding will be that the familiarity increases as users use the button and the ...
2
votes
3answers
122 views

When is the best time to ask a website user whether he or she would be likely to recommend it to others?

Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
2
votes
1answer
250 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
2
votes
3answers
538 views

How to determine Internet usage experience

How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
2
votes
1answer
134 views

Analyze the website [closed]

I have no idea how to analyze a website if PET design principles are followed or not for a particular website. I have started practicing UX though I was a front end developer. Dont have clue if this ...
2
votes
2answers
169 views

Is Google Analytics the right tool to measure user engagement across web and mobile?

I got a request from the UX team to put in Google Analytics(GA) into our mobile suite of apps to track different user engagement metrics. The reasoning is that GA is already being used on the web side ...
2
votes
2answers
164 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
2
votes
1answer
121 views

Acceptable image resolution relative to native display resolution on high-PPI displays?

I'm wondering if there are any studies - or even anecdotal evidence - on what the acceptable resolution of images is on high-resolution screens (e.g. phones and tablets). Obviously, an image that's ...
2
votes
3answers
212 views

Focus state for Split Button?

What will be the action if the "Tab" key is focused on the split button? a. both the "A" & "B" gets focused. b. "A" gets focused first and "B" get focused on next "Tab". c. only the "A" get ...
2
votes
3answers
134 views

Selected, Blue or Bold-Black?

I've seen two implementations of a "selected" schema. One uses the convention that blue is clickable, and therefor are using the selected one in black, and the clickable one in blue. The second ...
2
votes
2answers
318 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
2
votes
2answers
702 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
2
votes
1answer
159 views

Should I have users look for stuff that isn't on my intranet? Testing when users give up

-This is why I'm asking. Skip to TLDR if you just want what I'm asking- We're in the early stages of getting ready for redesign of a massive messy intranet using modern design principles. One of the ...
2
votes
2answers
110 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
2
votes
4answers
123 views

Is it beneficial to launch a complete app or gradually update the app over time?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
2
votes
1answer
812 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this ...
2
votes
1answer
105 views

What are some good examples of using participatory design in user research?

My product team and I attempted to conduct a participatory design exercise with some users. We printed out some blank mobile screen templates on an 11" x 17" piece of paper and asked them to draw ...
2
votes
1answer
137 views

Best practices for navigating from mobile app to a web browser and back?

I am designing a mobile app that can be used offline but offers time sensitive data to users that can only be found from third party web sources. The type of data the user needs to access is traffic ...
2
votes
1answer
230 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
2
votes
4answers
282 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
2
votes
1answer
97 views

How to direct users to opt for a particular social sign-in?

Suppose I am having login form as : How can I direct users to opt in for Google sign-in preferably against Twitter like by doing: placing google option closer to login form making google option ...
2
votes
2answers
131 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
2
votes
1answer
155 views

Progressive Profile Capture

Can someone please point me in the right direction of research on progressive info collection? Seen in apps like Match and LinkedIn where they ask a few questions, then later prompt for more. ...