Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3
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1answer
31 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
3
votes
1answer
55 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
2answers
204 views

UI for system model vs. user model, for developers

Background: Product I'm working with caters to developers, and I'm redoing the UI to improve usability. Currently, the UI behaves like the system model, which is fairly complicated because its a ...
3
votes
3answers
340 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items ...
3
votes
1answer
131 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
3
votes
2answers
84 views

How do you test the credibility of a community advice site?

I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site. In particular, I'm interested in testing ...
3
votes
3answers
210 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
3
votes
1answer
107 views

Is it correct to put together an affinity wall with stakeholder information from multiple groups?

When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
3
votes
1answer
99 views

Walking through a long flow during a short user test

I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
3
votes
0answers
55 views

Public sources for target audience data [closed]

I am looking for public data sources about specific target groups. Although doing your own research probably gives the best results, having a kind of database with common target audiences would be a ...
3
votes
0answers
61 views

How can I learn A/B testing independently? [closed]

I'm looking for an independent project to learn A/B testing on, and I'm trying to figure out which A/B testing tools are commonly used for: Mobile Games Web And I'm also aware that the common ...
2
votes
5answers
233 views

Who is the average user?

We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
2
votes
4answers
15k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
2
votes
1answer
131 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
2
votes
2answers
126 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
2
votes
2answers
135 views

User experience and the trailing slash for directories in the URL?

From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
2
votes
1answer
272 views

What's the point behind badges? Do they make the UX more pleasant?

I'm designing badges for a client's app (when users get a certain number of points, they get a badge). It seems like badges are used in nearly every type of challenge/game app. I understand that it's ...
2
votes
2answers
243 views

User Research: What would be an appropriate way to observe users' true behavior in a very personal environment?

The question is about qualitative research (not tracking or usability testing). Contextual inquiry (for example) is mostly described in the context of "work". Users are being observed while ...
2
votes
3answers
105 views

When is the best time to ask a website user whether he or she would be likely to recommend it to others?

Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
2
votes
1answer
230 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
2
votes
3answers
425 views

How to determine Internet usage experience

How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
2
votes
2answers
286 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
2
votes
2answers
258 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
2
votes
1answer
142 views

Should I have users look for stuff that isn't on my intranet? Testing when users give up

-This is why I'm asking. Skip to TLDR if you just want what I'm asking- We're in the early stages of getting ready for redesign of a massive messy intranet using modern design principles. One of the ...
2
votes
2answers
94 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
2
votes
4answers
106 views

Is it beneficial to launch a complete app or gradually update the app over time?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
2
votes
1answer
724 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this ...
2
votes
1answer
71 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
2
votes
1answer
165 views

Personalised user Experience: Theme selection?

I am working on a design to allow users to set their preferences in terms of product themes/topics; this functionality will sit within a profile area where users provide other types of information.The ...
2
votes
2answers
62 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
2
votes
1answer
90 views

Can't find or don't need

It is very often that we find ourselves analyzing metrics and coming to the same cross-roads, do we remove this feature because it's not needed or do we change the way it's presented because it's not ...
2
votes
2answers
57 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
2
votes
2answers
614 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
2
votes
1answer
79 views

What span should a staff “Report Card” cover?

I am tasked to create an enterprise level “Report Card” for help tickets processed by staff. There are a few hundred groups, and so the report would have a user selected parameter to select a group ...
2
votes
2answers
297 views

Best methods to find users for in-person user testing? [duplicate]

Possible Duplicate: How to recruit user test participants? There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
2
votes
1answer
64 views

Progressive Profile Capture

Can someone please point me in the right direction of research on progressive info collection? Seen in apps like Match and LinkedIn where they ask a few questions, then later prompt for more. ...
2
votes
2answers
47 views

Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can ...
2
votes
4answers
67 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
2
votes
2answers
67 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
2
votes
2answers
114 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
2
votes
2answers
141 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
2
votes
1answer
91 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
2
votes
1answer
96 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
2
votes
1answer
190 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
2
votes
2answers
164 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
2
votes
3answers
287 views

Are users really more comfortable with mobile-friendly web-app versions?

I'm trying to better evaluate the added value my users will receive from a web-app and would like to hear from your experiences and researches in the field. Currently, although the application ...
2
votes
1answer
87 views

Better to Auto-change skins or allow selection?

I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win. For ...
2
votes
2answers
234 views

What constitutes an effective Brand/System Persona?

I'm looking at the idea of creating a brand(or system) persona for the application I am working on. After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
2
votes
1answer
416 views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
2
votes
2answers
148 views

Are there any survey tools that are optimized to render correctly on mobile devices? [closed]

My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...