Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3
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3answers
191 views

User testing with no access to users?

I have an interesting set of constraints to work with: -We're launching a new line of products early next year. In a few weeks, we'll be sending out beta software/hardware units for distributors to ...
3
votes
3answers
495 views

Phrasing of diary study prompts to get more user insight

I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
3
votes
2answers
892 views

UX considerations for interactive mobile maps?

Embedding a mapping service like Google Maps into a website is pretty easy (i.e. using their API, which has recently been updated for mobile performance). What are the most important UX ...
3
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3answers
328 views

Should Focus Group interviews include people of different stakeholder categories?

I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group. This got me ...
3
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2answers
109 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
3
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2answers
205 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
3
votes
3answers
163 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
3
votes
1answer
310 views

What is best UX design process for a Startup? [closed]

I work for a startup and I am helping them to build their product. Past six months they have been iterating over the ideas to what to build and now they have finally have some ideas. When I joined ...
3
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2answers
297 views

Getting Started with UX Research [closed]

I would like to study photographers' digital workflows. What are some good tools and methods for collecting digital workflow data?
3
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1answer
1k views

How many people should I interview for creating a valid persona

How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
3
votes
1answer
131 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
3
votes
2answers
96 views

Ordered Grids And Live Updates

My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard). We now are making background calls (ajax) so that data we are displaying might ...
3
votes
2answers
262 views

How to perform field studies and usability testing when your target group is e-commerce managers and business executives?

If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
3
votes
1answer
80 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
3
votes
2answers
205 views

Why are assumptions in Lean UX written in the form of “we believe … to be true” and not in the form of “we do not know if …”?

A characteristic of Lean UX is writing down assumptions, which are then used as the basis for design. But should I not rather write down the things I don`t know, and which I want to learn from users?
3
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2answers
250 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
3
votes
1answer
127 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
3
votes
1answer
63 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
3
votes
2answers
374 views

User research on 100 people

Has anyone ever conducted user testing on a mobile app or service with a large amount of people? (around 100 people). We plan to give the users the application and have them use it for 1 week. It ...
3
votes
2answers
534 views

Enterprise Social User Interview Questions?

I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
3
votes
2answers
146 views

Rate per hour vs overall budget?

This is the scenerio: The customer fills a web form, requesting for basic information such as description of what he/she needs done, and the budget or rate per hour. This can be analyzed by testing ...
3
votes
1answer
97 views

User classification

Are there any "standard" frameworks for user classification/categorization in terms of behaviour, frequency of use, expertise, loyalty, attitude to product etc? Examples could be: early adopter, ...
3
votes
1answer
78 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
3
votes
2answers
219 views

Drag and drop in long lists

I continue to hear drag and drop can be a bad user experience when dragging to reorder over long distances, such as within a list and when scrolling to the target location is required. Are there any ...
3
votes
1answer
59 views

What is the best way to organize personas?

My team has a collection of different personas, some of which are customers, some users, and some are intermediaries that influence the purchases and . A persona map of these is pretty messy and I'm ...
3
votes
1answer
161 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
3
votes
1answer
69 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
3
votes
1answer
95 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
2answers
222 views

UI for system model vs. user model, for developers

Background: Product I'm working with caters to developers, and I'm redoing the UI to improve usability. Currently, the UI behaves like the system model, which is fairly complicated because its a ...
3
votes
3answers
499 views

Is using a sentence as a search filter better to engage the user compared to showing featured items?

In a marketplace, what do you think will be better: Making a sentence that the user completes by picking from several options that lead to results base on his request, or just showing featured items ...
3
votes
1answer
145 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
3
votes
2answers
88 views

How do you test the credibility of a community advice site?

I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site. In particular, I'm interested in testing ...
3
votes
3answers
284 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
3
votes
1answer
103 views

Walking through a long flow during a short user test

I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
3
votes
1answer
517 views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
3
votes
4answers
289 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
3
votes
0answers
64 views

Public sources for target audience data [closed]

I am looking for public data sources about specific target groups. Although doing your own research probably gives the best results, having a kind of database with common target audiences would be a ...
3
votes
0answers
63 views

How can I learn A/B testing independently? [closed]

I'm looking for an independent project to learn A/B testing on, and I'm trying to figure out which A/B testing tools are commonly used for: Mobile Games Web And I'm also aware that the common ...
2
votes
5answers
246 views

Who is the average user?

We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
2
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4answers
25k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
2
votes
1answer
133 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
2
votes
2answers
169 views

User experience and the trailing slash for directories in the URL?

From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
2
votes
3answers
153 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
2
votes
1answer
479 views

What's the point behind badges? Do they make the UX more pleasant?

I'm designing badges for a client's app (when users get a certain number of points, they get a badge). It seems like badges are used in nearly every type of challenge/game app. I understand that it's ...
2
votes
2answers
276 views

User Research: What would be an appropriate way to observe users' true behavior in a very personal environment?

The question is about qualitative research (not tracking or usability testing). Contextual inquiry (for example) is mostly described in the context of "work". Users are being observed while ...
2
votes
2answers
217 views

Why the familiarity of a button can decrease as users experience grows?

Recently, I was working on understanding how familiarity changes as users' experience increase. A very normal understanding will be that the familiarity increases as users use the button and the ...
2
votes
3answers
114 views

When is the best time to ask a website user whether he or she would be likely to recommend it to others?

Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
2
votes
1answer
244 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
2
votes
3answers
510 views

How to determine Internet usage experience

How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
2
votes
2answers
115 views

Is Google Analytics the right tool to measure user engagement across web and mobile?

I got a request from the UX team to put in Google Analytics(GA) into our mobile suite of apps to track different user engagement metrics. The reasoning is that GA is already being used on the web side ...