Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2
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2answers
271 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
2
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2answers
123 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
2
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1answer
140 views

Should I have users look for stuff that isn't on my intranet? Testing when users give up

-This is why I'm asking. Skip to TLDR if you just want what I'm asking- We're in the early stages of getting ready for redesign of a massive messy intranet using modern design principles. One of the ...
2
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2answers
89 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
2
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4answers
104 views

Is it beneficial to launch a complete app or gradually update the app over time?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
2
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1answer
670 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this ...
2
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2answers
55 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
2
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1answer
89 views

Can't find or don't need

It is very often that we find ourselves analyzing metrics and coming to the same cross-roads, do we remove this feature because it's not needed or do we change the way it's presented because it's not ...
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2answers
47 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
2
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2answers
290 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
2
votes
1answer
78 views

What span should a staff “Report Card” cover?

I am tasked to create an enterprise level “Report Card” for help tickets processed by staff. There are a few hundred groups, and so the report would have a user selected parameter to select a group ...
2
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2answers
282 views

Best methods to find users for in-person user testing? [duplicate]

Possible Duplicate: How to recruit user test participants? There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
2
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4answers
62 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
2
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2answers
47 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
2
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2answers
96 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
2
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2answers
125 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
2
votes
1answer
90 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
2
votes
1answer
74 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
2
votes
1answer
139 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
2
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2answers
144 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
2
votes
3answers
277 views

Are users really more comfortable with mobile-friendly web-app versions?

I'm trying to better evaluate the added value my users will receive from a web-app and would like to hear from your experiences and researches in the field. Currently, although the application ...
2
votes
1answer
86 views

Better to Auto-change skins or allow selection?

I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win. For ...
2
votes
2answers
229 views

What constitutes an effective Brand/System Persona?

I'm looking at the idea of creating a brand(or system) persona for the application I am working on. After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
2
votes
1answer
382 views

What do you think of data mining in user research?

As far as you know, how popular is this method in user research? What do you think of this method? Normally who are doing this job? People from UX team or other teams? What tools do they usually use ...
2
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2answers
138 views

Are there any survey tools that are optimized to render correctly on mobile devices? [closed]

My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...
2
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2answers
151 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
2
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2answers
146 views

What is the most important UX considerations that could be answered by statistics gathering (list)? [closed]

I am trying to figure out what types of things are best tested in my website(s), phone apps, or programs. These need to be things that can actually be measured. Which information is most useful to ...
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2answers
195 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
1
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1answer
134 views

Will it be better for making call-for-action buttons in warm colors?

Are there any A/B test/ statistics results revealing whether using warm color buttons is generally better than cold color buttons in UI? (despite the concern for the theme color of the brand)
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3answers
306 views

Who are the most common visitor types to a web site?

Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site. Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
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2answers
92 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
1
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1answer
70 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
1
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1answer
143 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
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2answers
210 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
1
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2answers
136 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
1
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2answers
205 views

Why the familiarity of a button can decrease as users experience grows?

Recently, I was working on understanding how familiarity changes as users' experience increase. A very normal understanding will be that the familiarity increases as users use the button and the ...
1
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2answers
272 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
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2answers
124 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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2answers
86 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
1
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4answers
291 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
1
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4answers
381 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
1
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1answer
152 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular ...
1
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2answers
275 views

How to measure an app's usefulness?

That's the main question, but here is some background: We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
1
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2answers
157 views

How to use user research to help design system-specific interfaces?

I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
1
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2answers
38 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
1
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1answer
105 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
1
vote
1answer
644 views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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1answer
47 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
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2answers
173 views

Approach for designing iOS themed icons representing ranks

I am creating an educational web app for a desktop browser that looks similar to an iPhone app using the default web stack composed of HTML5, CSS3, and JavaScript. I am wondering if it would be more ...
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2answers
87 views

How can you measure the impact of a redesign on usage time before implementing it?

What are some methods (other than task based usability testing) to identify the impact of an interface redesign on users? Specifically, if an interface used by the same user base is redesigned, how ...