Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

learn more… | top users | synonyms

0
votes
3answers
102 views

Free Trial Registration abandonment and resume

Dealing with a free-trial registration that REQUIRES a billing page, unfortunatelty (Credit Card info). There are 3 steps to this registration: Account registration Billing Confirmation - tell us ...
2
votes
3answers
91 views

When is the best time to ask a website user whether he or she would be likely to recommend it to others?

Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
4
votes
1answer
206 views

Do Radial Menus have an implicit hierarchy?

I've been designing radial menus (also known as pie menus, or contextual menus) for some time. Mostly for the video game industry. I've had a lot of success with them, and I find them helpful for ...
7
votes
7answers
984 views

When (if ever) should links be opened in a new window?

I have seen a lot of discussion on this topic but it all seems to be opinion based without any research backing up the assumptions. It seems that there are times that it is particularly relevant to ...
2
votes
2answers
383 views

UX considerations for interactive mobile maps?

Embedding a mapping service like Google Maps into a website is pretty easy (i.e. using their API, which has recently been updated for mobile performance). What are the most important UX ...
7
votes
2answers
289 views

Is domain name important for user experience?

Is it important for the domain of a website to be chosen so that it is simple to type? For example, consider delicious-dot-ly (delicious.ly). Would it be fair to say that the difficulty of typing ...
8
votes
2answers
285 views

Has user testing ever revealed that you have to change your app's UI colour?

Dark-themed UI colours have been popular for a while on certain desktop applications (Adobe Lightroom as an example), and seem to be popping up on mobile applications as well. I'm referring to the ...
4
votes
1answer
113 views

What is the term for making one UI component better but is not in sync with whole of UI?

Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
3
votes
1answer
103 views

Is it correct to put together an affinity wall with stakeholder information from multiple groups?

When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
11
votes
5answers
395 views

Should printed graphics of a domain start with www, uppercase/lowercase? How to make the user understand that it's a domain?

Consider a car used by a company which has "advertising" printed on it regarding the actual company. How should domains be displayed on such a car? Is there any research regarding this? With a wide ...
4
votes
4answers
750 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
2
votes
2answers
122 views

User experience and the trailing slash for directories in the URL?

From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
5
votes
1answer
976 views

What is a good tool for mouse tracking? [closed]

I would like to be able to track user activity on an HTML page. What I want to achieve is the following, a breakdown of user activity per page, and a total time spent on the entire flow. The ...
4
votes
2answers
264 views

Can SUS scores be used for comparison between different systems?

The System Usability Scale (SUS) resulted score seem to me as somewhat subjective. What ever score yields from a questionnaire for System A may just solely be just for System A, and is difficult to ...
2
votes
2answers
81 views

Better to Auto-change skins or allow selection?

I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win. For ...
3
votes
3answers
266 views

Should Focus Group interviews include people of different stakeholder categories?

I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group. This got me ...
4
votes
3answers
260 views

Should we call “Home” something else?

In the main navigation menu of a website, should we call "Home" something else? I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
4
votes
4answers
333 views

Navigation with or without sub-navigation?

Considering following site architecture, where each category has multiple products inside it: /Home /About /Products/Category 1 /Products/Category 2 /Products/Category 3 /Products/Category 4 ...
-1
votes
1answer
190 views

Should we stop using “Home” in navigation? [duplicate]

Possible Duplicate: Home button vs Logo link? The following must be true for most (if not all) websites: Clicking the logo or website name leads to the homepage (/index.html). But the ...
2
votes
1answer
632 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this ...
6
votes
2answers
148 views

How to use paper prototyping on an existing product

Paper prototyping is a very powerful tool early on in a new product build as it helps you to iron out ux and rapidly iterate. However if you're working on an existing product and want to test small ...
3
votes
3answers
614 views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
4
votes
4answers
232 views

Banner Blindness on Non-Profit Web Site With Zero Ads

I am currently considering a page structure that would include a video. The context of the page is it is a kind of landing page meant to provide access to informational and educational materials ...
-2
votes
2answers
236 views

Text alignment on header images

I was wondering if there is any statistics/research done on Text overlaying Hero, or header images. If right aligned and left aligned is better (or if it doesn't make a difference). Struggling to ...
5
votes
5answers
2k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
9
votes
3answers
6k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
9
votes
2answers
255 views

What other option do I have when my target users are not willing to participate in user research?

Has any of you had experiences where you are trying to design for a very specific user group, but had a hard time conducting any kind of user research because the users are not willing to participate? ...
0
votes
1answer
79 views

What is the most relevant data to collect in contextual inquiry

I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services. Plan is to study the ...
8
votes
3answers
457 views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
3
votes
2answers
252 views

Include user requirements in the persona document?

Do you include user requirements in the same document as in individual personas or do you keep them in separate files? In a typical persona document you explain the motivations behind the visit, ...
3
votes
1answer
826 views

How many people should I interview for creating a valid persona

How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
5
votes
1answer
143 views

Where can I find statistics on the use of mobile app features?

I am looking for academic research that investigates how frequently Set as wallpaper and Delete functions are used in image viewer applications on mobile devices (to defend their inclusion in a list ...
3
votes
1answer
118 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
4
votes
1answer
324 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
6
votes
2answers
270 views

User Experience Research on Users Total Digital Environment?

When we do User Experience Research we test a single application or even a single feature of an application. But there are no users who only uses one application. Users today are using several ...
1
vote
1answer
143 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular ...
4
votes
3answers
538 views

“Here will be your logo” - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...
3
votes
1answer
97 views

Walking through a long flow during a short user test

I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
5
votes
4answers
945 views

Placement of Buttons in Touch Screen Scenario

I am working on a Mobile Application primarily for Android Platform. The Application will have a lot of screens which will take user input and we need to have a save and cancel button for them. ...
2
votes
1answer
225 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
1
vote
2answers
259 views

How to measure an app's usefulness?

That's the main question, but here is some background: We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
4
votes
3answers
445 views

Is the Macintosh Menubar Preferred?

The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
-2
votes
4answers
211 views

User friendly language for notifications?

What is the most user friendly way to notify an user that "The items in the rows needs to be re-arranged" What I have is Re-sequencing items required, press update button How can I make this ...
2
votes
1answer
544 views

Loading Times / Breaking points

We all know that a user is not going to wait forever for a website to load. Given there are certain factors and circumstances that can apply to this, is there a breakdown of users stages/breaking ...
6
votes
1answer
248 views

UX of background advertising (or other options)

My company's users use a website that features advertising from specific sponsors. The ads are all directly related to the content of the page and the situation in which the user is viewing the page ...
11
votes
4answers
334 views

How to set up an observation room

I'm going to do user testing (usability testing, like Steve Krug does). I want : my co-workers to listen/watch the test live, while I'm doing it, in a seperate room. to record the screen and ...
6
votes
2answers
166 views

Help user develop a mental model for version control system

We are developing an integrated version control system for a large enterprise application. When users change something to the underlying data in the system they do so through a "Work Item" This is ...
4
votes
4answers
464 views

How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
5
votes
3answers
198 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
13
votes
2answers
2k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...