Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

learn more… | top users | synonyms

4
votes
2answers
152 views

What's the best way to navigate from between two screens in an App?

What's the best way to navigate from between two screens in an App? I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
4
votes
2answers
127 views

Links vs Actions

This question may be a little vague, but thought I would ask anyways. I'm working on application that has alot links and actions visible in my interface. Most of my actions are accompanied by some ...
4
votes
3answers
252 views

Cameras for Paper Prototyping

I help manage a small usability lab. One of the things we're trying to is to record paper prototyping sessions - with a user sitting at a table and a camera directly overhead (from a height of about ...
4
votes
2answers
348 views

Can SUS scores be used for comparison between different systems?

The System Usability Scale (SUS) resulted score seem to me as somewhat subjective. What ever score yields from a questionnaire for System A may just solely be just for System A, and is difficult to ...
4
votes
3answers
515 views

Is the Macintosh Menubar Preferred?

The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
4
votes
3answers
119 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
4
votes
2answers
188 views

Why are log in buttons becoming hard to find? [closed]

I certainly agree we should put login links on the front page. And can understand Why are log off buttons becoming hard to find?. But out of curiosity, why do so many sites make the log in button ...
4
votes
1answer
115 views

What is the term for making one UI component better but is not in sync with whole of UI?

Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
4
votes
4answers
917 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
4
votes
3answers
313 views

What to look for at a customer site visit?

I'm a software engineer responsible for the development of UI software for an embedded device that will be used in laboratories and hospitals. I have the rare opportunity to visit one of our ...
4
votes
3answers
689 views

Brief and effective way to present usability study results

I am looking for a great template to create usability study results document without putting anyone to sleep. I have created plenty of them before but would like to see if there is something better ...
4
votes
1answer
439 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
4
votes
4answers
570 views

How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
4
votes
2answers
67 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
4
votes
1answer
191 views

What is the difference between login throttling and temporary account lockout? what impact on the end user?

I am currently working on the redesign of a login page. I have initially suggested that login be throttled whereby pauses (incremental - in number of seconds) are introduced between each failed login ...
4
votes
4answers
303 views

How to observe users without seeing confidential data

My team's application lets users share files in the cloud. It's a bit like Dropbox, but our product encrypts everything to ensure security and privacy. It's intended for business users who need to let ...
4
votes
1answer
85 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
4
votes
2answers
169 views

How to recruit participants for usability study of a mobile app?

I'm currently designing an Android app and would like to do a usability study to test how the app works with the target audience. I have a question regarding recruiting participants. Since there are ...
4
votes
1answer
100 views

Existing user research for the freelancer?

What do you do when the users in your persona are relatively unavailable to you for testing out elements of a website? Is there existing research out there for the preferences of common user groups, ...
4
votes
4answers
442 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
4
votes
2answers
193 views

User reaction on different form of advertisements

I am planning of creating a free software in upcoming months. I also wants to monetize my advertise my software by different forms of advertisements. These are: A) PPC advertisement on web site : ...
4
votes
0answers
90 views

Beyond a one-size-fits-many-Westerners approach: Which mobile apps take localization seriously? [closed]

If you adjust the UI of software to different cultures, user's experience can improve. I am referring to Reinecke & Berstein (2013): "Knowing what a user likes: A design science approach to ...
4
votes
1answer
250 views

Dyslexia friendly colors for wider audience?

I have met few dyslexic people and asked them about their reading style. Some of them said that typing on black key board with white writing is easier for them, it helps them identify the shape of ...
3
votes
5answers
212 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
3
votes
1answer
707 views

Loading Times / Breaking points

We all know that a user is not going to wait forever for a website to load. Given there are certain factors and circumstances that can apply to this, is there a breakdown of users stages/breaking ...
3
votes
6answers
485 views

Best way to represent a range of options on a form

I am designing a web form and want to make it as slick as possible. One of the fields on the form, asks users when their house was built. There is a list of options for them to choose from e.g. ...
3
votes
5answers
372 views

Personas without made up stuff?

I am currently putting together some personas and am creating a template that will be informed by user research. What I'm attempting to do is avoid the classic 'assumptive' persona and avoid adding ...
3
votes
3answers
2k views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
3
votes
3answers
330 views

What is the best approach to design registration page

I have seen users (including me) who get frustrating registration page and eventually decide to quit the site. (To be frank few of my friends left registration due to annoying captca verification) As ...
3
votes
2answers
292 views

Include user requirements in the persona document?

Do you include user requirements in the same document as in individual personas or do you keep them in separate files? In a typical persona document you explain the motivations behind the visit, ...
3
votes
2answers
132 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
3
votes
4answers
258 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
3
votes
3answers
160 views

User testing with no access to users?

I have an interesting set of constraints to work with: -We're launching a new line of products early next year. In a few weeks, we'll be sending out beta software/hardware units for distributors to ...
3
votes
2answers
111 views

Using competitor solution and their comments for redesigning a UX proposal

I would like to get your opinion about a way that I recently used for UX proposal. I still do not know if that was the right way but the budget was so tight. What did i do? The business was about ...
3
votes
2answers
100 views

In usability testing, what consensus from users is enough to throw out an idea in future iterations?

I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...
3
votes
3answers
414 views

Phrasing of diary study prompts to get more user insight

I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
3
votes
2answers
597 views

UX considerations for interactive mobile maps?

Embedding a mapping service like Google Maps into a website is pretty easy (i.e. using their API, which has recently been updated for mobile performance). What are the most important UX ...
3
votes
3answers
309 views

Should Focus Group interviews include people of different stakeholder categories?

I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group. This got me ...
3
votes
2answers
126 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
3
votes
3answers
253 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
3
votes
2answers
409 views

What is the resistance within organisations for creating a customer/user knowledge base?

I am a passionate advocate for establishing a repository of information relating to all aspects of contact and interaction with the customer to help collect and extract information that is pertinent ...
3
votes
1answer
190 views

What is best UX design process for a Startup? [closed]

I work for a startup and I am helping them to build their product. Past six months they have been iterating over the ideas to what to build and now they have finally have some ideas. When I joined ...
3
votes
3answers
138 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
3
votes
3answers
74 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
3
votes
2answers
286 views

Getting Started with UX Research [closed]

I would like to study photographers' digital workflows. What are some good tools and methods for collecting digital workflow data?
3
votes
1answer
1k views

How many people should I interview for creating a valid persona

How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
3
votes
1answer
124 views

Email eye tracking

I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions. Is ...
3
votes
2answers
88 views

Ordered Grids And Live Updates

My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard). We now are making background calls (ajax) so that data we are displaying might ...
3
votes
2answers
254 views

How to perform field studies and usability testing when your target group is e-commerce managers and business executives?

If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
3
votes
1answer
43 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...