Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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5
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251 views

How to convince client to categorize personal stuff in MyAccount

We're doing an entire redesign of a website of a bank. (I made a simple scheme of the IA with some main categories -Insurance, Loans, CC, Bank accounts- in reality it's a bit more complicated) In ...
5
votes
1answer
158 views

Where can I find statistics on the use of mobile app features?

I am looking for academic research that investigates how frequently Set as wallpaper and Delete functions are used in image viewer applications on mobile devices (to defend their inclusion in a list ...
5
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3answers
249 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
5
votes
1answer
256 views

Instant gratification in B2B onboarding

Instant gratification seems to work very well when onboarding B2C end-users. To the extent that it's pretty much table stakes in some app categories. Intuitively it should translate into B2B SaaS, ...
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0answers
98 views

Beyond a one-size-fits-many-Westerners approach: Which mobile apps take localization seriously? [closed]

If you adjust the UI of software to different cultures, user's experience can improve. I am referring to Reinecke & Berstein (2013): "Knowing what a user likes: A design science approach to ...
4
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3answers
1k views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
4
votes
3answers
839 views

“Here will be your logo” - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...
4
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5answers
237 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
4
votes
6answers
360 views

What's the best way to conduct user research at a trade show?

I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
votes
1answer
657 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...
4
votes
3answers
346 views

Should we call “Home” something else?

In the main navigation menu of a website, should we call "Home" something else? I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
4
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4answers
409 views

Navigation with or without sub-navigation?

Considering following site architecture, where each category has multiple products inside it: /Home /About /Products/Category 1 /Products/Category 2 /Products/Category 3 /Products/Category 4 ...
4
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3answers
136 views

What is the best way to find existing usability research?

Sometimes I'll be working on a project and wonder if someone has already researched a particular problem. The issue is that I don't currently have a good way to easily search through existing bodies ...
4
votes
4answers
161 views

How to enforce persona usage in company's design process?

Any idea how to force interaction designers to truly use personas and not just design based on assumptions or "hidden personas"? My company runs into this problem quite often. We conduct user research ...
4
votes
4answers
287 views

Banner Blindness on Non-Profit Web Site With Zero Ads

I am currently considering a page structure that would include a video. The context of the page is it is a kind of landing page meant to provide access to informational and educational materials ...
4
votes
2answers
2k views

What is the difference between developing personas and scenarios?

Personas is more about who the user is, while scenarios are more about the situation the person is in. It sounds pretty simple to grasp, but when developing personas and scenarios the difference ...
4
votes
2answers
162 views

What's the best way to navigate from between two screens in an App?

What's the best way to navigate from between two screens in an App? I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
4
votes
2answers
144 views

Links vs Actions

This question may be a little vague, but thought I would ask anyways. I'm working on application that has alot links and actions visible in my interface. Most of my actions are accompanied by some ...
4
votes
3answers
288 views

Cameras for Paper Prototyping

I help manage a small usability lab. One of the things we're trying to is to record paper prototyping sessions - with a user sitting at a table and a camera directly overhead (from a height of about ...
4
votes
2answers
412 views

Can SUS scores be used for comparison between different systems?

The System Usability Scale (SUS) resulted score seem to me as somewhat subjective. What ever score yields from a questionnaire for System A may just solely be just for System A, and is difficult to ...
4
votes
3answers
615 views

Is the Macintosh Menubar Preferred?

The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
4
votes
3answers
279 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
4
votes
2answers
425 views

What is the resistance within organisations for creating a customer/user knowledge base?

I am a passionate advocate for establishing a repository of information relating to all aspects of contact and interaction with the customer to help collect and extract information that is pertinent ...
4
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3answers
201 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
4
votes
2answers
129 views

Using competitor solution and their comments for redesigning a UX proposal

I would like to get your opinion about a way that I recently used for UX proposal. I still do not know if that was the right way but the budget was so tight. What did i do? The business was about ...
4
votes
2answers
113 views

In usability testing, what consensus from users is enough to throw out an idea in future iterations?

I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...
4
votes
1answer
125 views

What is the term for making one UI component better but is not in sync with whole of UI?

Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
4
votes
4answers
1k views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
4
votes
3answers
84 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
4
votes
3answers
899 views

Brief and effective way to present usability study results

I am looking for a great template to create usability study results document without putting anyone to sleep. I have created plenty of them before but would like to see if there is something better ...
4
votes
1answer
577 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
4
votes
4answers
660 views

How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
4
votes
3answers
155 views

What is user's quote?

Im new to the field of User Experience and currently studying on how to conduct user research and gather helpful data from various users to figure out or have an idea who's Im designing for. But along ...
4
votes
2answers
109 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
4
votes
1answer
237 views

What is the difference between login throttling and temporary account lockout? what impact on the end user?

I am currently working on the redesign of a login page. I have initially suggested that login be throttled whereby pauses (incremental - in number of seconds) are introduced between each failed login ...
4
votes
5answers
161 views

Is it best to add or remove functionality when using checkboxes?

Suppose there's a system where the user can make a blog post. This user can choose to allow or disable comments to their posts. He's going to make this choice for every post he creates. Now, the ...
4
votes
1answer
125 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
4
votes
2answers
188 views

How to recruit participants for usability study of a mobile app?

I'm currently designing an Android app and would like to do a usability study to test how the app works with the target audience. I have a question regarding recruiting participants. Since there are ...
4
votes
4answers
620 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
4
votes
2answers
234 views

User reaction on different form of advertisements

I am planning of creating a free software in upcoming months. I also wants to monetize my advertise my software by different forms of advertisements. These are: A) PPC advertisement on web site : ...
4
votes
1answer
118 views

Is it correct to put together an affinity wall with stakeholder information from multiple groups?

When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
4
votes
1answer
283 views

Dyslexia friendly colors for wider audience?

I have met few dyslexic people and asked them about their reading style. Some of them said that typing on black key board with white writing is easier for them, it helps them identify the shape of ...
4
votes
2answers
119 views

Data on forcing marketing opt-in?

In a form, if users had to check a checkbox to receive further marketing emails but couldn't continue the transaction unless they checked it, what do you think the drop out rate would be? Does anyone ...
3
votes
4answers
554 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
3
votes
1answer
918 views

Loading Times / Breaking points

We all know that a user is not going to wait forever for a website to load. Given there are certain factors and circumstances that can apply to this, is there a breakdown of users stages/breaking ...
3
votes
4answers
113 views

Writing persona narratives - about existing scenario vs envisioned end scenario

Question in short When writing personas, do I: 1. Describe them in their current situation using whatever tool they may be using, or with no tool 2. Describe them using the tool that I am ...
3
votes
4answers
107 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
3
votes
6answers
554 views

Best way to represent a range of options on a form

I am designing a web form and want to make it as slick as possible. One of the fields on the form, asks users when their house was built. There is a list of options for them to choose from e.g. ...
3
votes
3answers
3k views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
3
votes
3answers
348 views

What is the best approach to design registration page

I have seen users (including me) who get frustrating registration page and eventually decide to quit the site. (To be frank few of my friends left registration due to annoying captca verification) As ...