Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2
votes
2answers
262 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
3
votes
1answer
49 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
5
votes
2answers
100 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
2
votes
2answers
117 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
1
vote
1answer
200 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
13
votes
2answers
3k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...
0
votes
2answers
257 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
3
votes
3answers
136 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
3
votes
5answers
209 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
0
votes
1answer
110 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
1
vote
2answers
326 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
0
votes
1answer
147 views

Metrics to gauge website design visual appeal

I originally asked this question at Graphic Design StackExchange about evaluating the aesthetics of a visual design, but since then found a really interesting study that I thought I should share with ...
0
votes
2answers
317 views

Filtering Tables/Grids vs Sorting Tables/Grids

What are the advantages and disadvantages with filtering and sorting tables. Are there specific situations where one is preferred over the other?
6
votes
3answers
179 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
8
votes
4answers
863 views

How to sell people on the benefits of user research?

I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
1
vote
2answers
221 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
8
votes
6answers
493 views

How to encourage users to discover software functionalities?

A perceived advantage of graphical user interfaces over text user interfaces is the ability they give to the user to explore the set of functionalities available and exposed through menus and icons. ...
2
votes
1answer
92 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
-2
votes
4answers
153 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
142 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
1
vote
2answers
117 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
2
votes
2answers
57 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
14
votes
6answers
569 views

Should usability testing of a competitor's website be a part of your usability testing routine?

I was reading up on best practices on usability testing for websites and a recommendation was that get your participants to do usability testing on your competitors website as well as that would help ...
0
votes
1answer
96 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
3
votes
3answers
73 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
0
votes
0answers
108 views

Software to run pairwise comparison testing?

I've been asked to find out how people rank a long list of items. The list is such that about 80% of the population will have pretty strong feelings and make clear ranking among about 20% of the ...
-1
votes
1answer
122 views

The phone dialler in iOS 7.1 is userfriendly?

we can see the inconsistent in answering or declining incoming calls in iphone. when the phone is locked the green circle is focused towards left side and while unlocked green circle focused towards ...
1
vote
2answers
356 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
1
vote
3answers
149 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
0
votes
1answer
77 views

How to source the initial requirements for an app?

I have an app idea but do not know how to do an initial requirements documentation. Do I do a survey based on what features I think would be good? Do I do a competitive analysis? I have no budget to ...
1
vote
2answers
138 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
4
votes
2answers
177 views

Why are log in buttons becoming hard to find? [closed]

I certainly agree we should put login links on the front page. And can understand Why are log off buttons becoming hard to find?. But out of curiosity, why do so many sites make the log in button ...
3
votes
2answers
205 views

UI for system model vs. user model, for developers

Background: Product I'm working with caters to developers, and I'm redoing the UI to improve usability. Currently, the UI behaves like the system model, which is fairly complicated because its a ...
10
votes
6answers
4k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
0
votes
1answer
83 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
0
votes
1answer
129 views

How to recruit engaged users for mobile apps usability study?

We're looking at redesigning our mobile app and we are also looking at adding new features. To evaluate some of the ideas, I'll need to recruit users that are familiar with the app and/or users who ...
0
votes
1answer
246 views

Is there any definitive research on modal/overlay forms? Specifically, dismissing behaviors

I am interested if there is any specific research or user research on dismissing modal or overlay form dialog boxes. The pattern that includes a semi opaque overlay of the application with an input of ...
1
vote
1answer
2k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
2
votes
1answer
96 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
0
votes
3answers
120 views

How can I capture quality data about existing users' goals, outside the context of UI?

We are rebuilding a large web application from the ground up. We have several thousands of technical users currently managing digital products in a web portal with a complex account/user structure. It ...
20
votes
4answers
2k views

Simplifying the ui as a user gets more familiar with your app

Not long ago I read an article (probably on Smashing magazine or A List Apart, but possibly elsewhere) about gradually simplifying and changing the emphasis of a ui over time. e.g on a first visit the ...
0
votes
2answers
136 views

Issues with 2 Column Search Results [closed]

Is there anything wrong with having a 2 column search result set? I have a list of Customers and Contacts. Each result has a lot of information: Name, ID, Status, Location, Last Modified, Display ...
4
votes
0answers
87 views

Beyond a one-size-fits-many-Westerners approach: Which mobile apps take localization seriously? [closed]

If you adjust the UI of software to different cultures, user's experience can improve. I am referring to Reinecke & Berstein (2013): "Knowing what a user likes: A design science approach to ...
4
votes
2answers
125 views

Links vs Actions

This question may be a little vague, but thought I would ask anyways. I'm working on application that has alot links and actions visible in my interface. Most of my actions are accompanied by some ...
23
votes
6answers
2k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
2
votes
4answers
15k views

Definition and example to distinguish qualitative and quantitative research

I am looking for the best definition for qualitative and quantitative research. I wrote an article on UX Magazine in which I tried to address the need for doing research that tries to map what happens ...
8
votes
7answers
2k views

When (if ever) should links be opened in a new window?

I have seen a lot of discussion on this topic but it all seems to be opinion based without any research backing up the assumptions. It seems that there are times that it is particularly relevant to ...
8
votes
2answers
327 views

Performing user studies on blind and other disabled users

I need to perform user studies on a group of blind and visually impaired users. They need to evaluate an interactive system. I wanted to share with you some of my concerns, and ask you of any advice ...
1
vote
1answer
51 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
8
votes
1answer
631 views

Is there any research with respect to how font-weight affects readability?

Is there any research with respect to how font-weight affects readability? Obviously, there is some relation there, but I'm struggling to make a decision based on any facts. I created a jsFiddle ...