Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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9
votes
2answers
493 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
2
votes
4answers
71 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
1
vote
1answer
79 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
3
votes
3answers
160 views

User testing with no access to users?

I have an interesting set of constraints to work with: -We're launching a new line of products early next year. In a few weeks, we'll be sending out beta software/hardware units for distributors to ...
2
votes
2answers
63 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
10
votes
6answers
938 views

Product Manager against personas

I'm having a problem conveying the benefits of personas. I'm working on a complex product and am trying to get my team to build/use personas. Thing is, I keep getting rejected on the claim of "What ...
2
votes
2answers
294 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
0
votes
1answer
64 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
0
votes
1answer
42 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...
-1
votes
1answer
93 views

Why would a company change it's landing page based on a user's operating system? [closed]

I was on www.Zillow.com today and I noticed that the landing page differs on both Windows XP and Windows 8 versus my Macbook Air running OS X 10.9; all running the latest version of firefox. Why would ...
1
vote
2answers
45 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
1
vote
4answers
303 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
12
votes
4answers
537 views

What to do when client can't afford user research?

I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them. That said, some clients are on tighter budgets ...
2
votes
4answers
110 views

Is it beneficial to launch a complete app or gradually update the app over time?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
2
votes
1answer
90 views

Can't find or don't need

It is very often that we find ourselves analyzing metrics and coming to the same cross-roads, do we remove this feature because it's not needed or do we change the way it's presented because it's not ...
2
votes
2answers
75 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
15
votes
11answers
1k views

The design and implementation of the purely theoretical “self destruct” button

I had an Adobe Flash instructor in college who told me a story about getting bored at work. He had some downtime and was looking for a way to pass the time. While looking at some Flash code, he ...
5
votes
5answers
4k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
6
votes
7answers
409 views

Can UX without research really be called UX?

However bold the question may seem it is still valid since how many UX Pros we are out there do we really know things before we test on real users? UX teams are responsible for creating desirable ...
3
votes
3answers
225 views

Are there standard metrics to gauge content quality?

One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
1
vote
1answer
128 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
2
votes
2answers
327 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
3
votes
1answer
56 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
5
votes
2answers
101 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
2
votes
2answers
133 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
1
vote
1answer
225 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
13
votes
2answers
3k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...
0
votes
2answers
318 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
3
votes
3answers
138 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
3
votes
5answers
212 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
0
votes
1answer
110 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
1
vote
2answers
363 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
0
votes
1answer
160 views

Metrics to gauge website design visual appeal

I originally asked this question at Graphic Design StackExchange about evaluating the aesthetics of a visual design, but since then found a really interesting study that I thought I should share with ...
0
votes
2answers
358 views

Filtering Tables/Grids vs Sorting Tables/Grids

What are the advantages and disadvantages with filtering and sorting tables. Are there specific situations where one is preferred over the other?
6
votes
3answers
206 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
9
votes
4answers
915 views

How to sell people on the benefits of user research?

I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
1
vote
2answers
256 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
8
votes
6answers
501 views

How to encourage users to discover software functionalities?

A perceived advantage of graphical user interfaces over text user interfaces is the ability they give to the user to explore the set of functionalities available and exposed through menus and icons. ...
2
votes
1answer
93 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
-2
votes
4answers
155 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
149 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
1
vote
2answers
122 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
2
votes
2answers
61 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
14
votes
6answers
597 views

Should usability testing of a competitor's website be a part of your usability testing routine?

I was reading up on best practices on usability testing for websites and a recommendation was that get your participants to do usability testing on your competitors website as well as that would help ...
0
votes
1answer
104 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
3
votes
3answers
74 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
0
votes
0answers
118 views

Software to run pairwise comparison testing?

I've been asked to find out how people rank a long list of items. The list is such that about 80% of the population will have pretty strong feelings and make clear ranking among about 20% of the ...
-1
votes
1answer
125 views

The phone dialler in iOS 7.1 is userfriendly?

we can see the inconsistent in answering or declining incoming calls in iphone. when the phone is locked the green circle is focused towards left side and while unlocked green circle focused towards ...
1
vote
2answers
477 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
1
vote
3answers
155 views

For landing page A/B testing, how do you recruit from a niche market?

I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...