Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
1
vote
3answers
258 views
How to create cut-price personas using stakeholder interviews?
I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
8
votes
2answers
858 views
What research methods can I use to create personas?
My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research.
How do you go about conducting research to ...
7
votes
3answers
294 views
How to sell people on the benefits of user research?
I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
2
votes
2answers
125 views
Rate per hour vs overall budget?
This is the scenerio:
The customer fills a web form, requesting for basic information such as description of what he/she needs done, and the budget or rate per hour. This can be analyzed by testing ...
5
votes
5answers
459 views
How reliable are heatmaps generated by cursor positions?
Heatmaps are one of the best tools we have to mesure the impact of a design, not just in UX terms but also in marketing/conversion terms.
I've found that most of the free or less-expensive solutions ...
10
votes
4answers
690 views
How to recruit user test participants?
Where do you find participants for user tests and interviews for persona building? Is it OK to recruit them via an existing web site for example? How much do you pay them?
0
votes
2answers
205 views
How to perform a task analysis?
What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
5
votes
4answers
255 views
Is it effective to ask users which design they prefer and why?
I have a few different options for the UX of a tool. Each is quite different from the other.
They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
2
votes
2answers
181 views
What constitutes an effective Brand/System Persona?
I'm looking at the idea of creating a brand(or system) persona for the application I am working on.
After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
13
votes
13answers
290 views
Is user testing a luxury or a necessity?
I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
2
votes
2answers
204 views
Best methods to find users for in-person user testing? [duplicate]
Possible Duplicate:
How to recruit user test participants?
There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
5
votes
2answers
189 views
Personas: Do you study current users, potential users, or both?
From my understanding of personas, one of the main purposes is to find out how your users behave and what their mental models of the system might be. I had always thought that, like in usability ...
14
votes
4answers
2k views
What is the ROI of UI or UX design?
I was trying to find out if there have been studies on how much a bad UI or UX design affects sales on websites? I couldn't really find anything in my searches.
Also, does anyone know about any ...
3
votes
2answers
74 views
Ordered Grids And Live Updates
My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard).
We now are making background calls (ajax) so that data we are displaying might ...
2
votes
3answers
239 views
How to determine Internet usage experience
How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on.
If the target group is novice users we need to build ...
1
vote
3answers
165 views
Who are the most common visitor types to a web site?
Creating a detailed stakeholder analysis is fundamentally when you are planning to build a usable web site.
Prior to a workshop I've tried to list the most common stakeholders that are likely to ...
1
vote
2answers
132 views
How to use user research to help design system-specific interfaces?
I work for a company that builds patient safety software; basically a records management system. However, a large portion of the application is focused on administrative tasks that do not bear any ...
9
votes
3answers
124 views
How can I structure a usability study to produce findings that relate to the long-term use of a tool by an expert user?
I am building a tool that will be used in a call center. The users range from part-time temps to 5 year veterans. I have personas that reflect these.
I have two (quite different) prototypes of a ...
1
vote
2answers
102 views
What effect does requiring a plugin have on conversion rate in a web app?
An HCI professor of mine found in a small study that requiring an added plugin (Java Silverlight ext) to view certain content resulted in a greater than 50% drop in users completing the task. Users ...
2
votes
5answers
192 views
Who is the average user?
We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
5
votes
7answers
385 views
What one book should I read to learn more about user research methods? [closed]
I am looking for a book that specifically focuses on the research phase of UX. Specifically the different methods available, when to use them and how to conduct them. What should I buy?
2
votes
2answers
113 views
Are there any survey tools that are optimized to render correctly on mobile devices? [closed]
My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...
3
votes
2answers
197 views
How to perform field studies and usability testing when your target group is e-commerce managers and business executives?
If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
