Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
4
votes
1answer
108 views
What is the term for making one UI component better but is not in sync with whole of UI?
Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
4
votes
4answers
843 views
What are good questions to ask when interviewing intranet users for persona development?
I'm part of an external team hired to improve a software engineering company's intranet.
I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
4
votes
2answers
754 views
Most useful survey questions for user research?
In your experience, what are the most important questions to ask in a survey for a product redesign?
Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
4
votes
1answer
66 views
Hungriness chart - where to find?
So, I have a funny, border-UX question...
My friend will have a wedding soon. I'm the best man or whatever it's called - organizer.
We'll have some users called guests. Some will travel a long way ...
4
votes
5answers
127 views
Best Practice for video start image
Should a video player (on load / idle mode) always only show a still picture that was 'grabbed' from the video? Or would it be ok-practice or even better-practice to show a photo, that is somehow ...
4
votes
4answers
311 views
What research method should I use to find Top Tasks for a intranet site?
Recently a client asked me to find the top tasks that the users do in a intranet site. We will use them to do a usability test.
Since is hard to interview the users, i advised them to answer a ...
4
votes
3answers
130 views
What is the rationale for the design of search input fields?
Having read through a whole bunch of literature on search behaviour and looking at different design patterns, I am interested in the large variation of search input field on the web. Specifically, I ...
4
votes
1answer
141 views
Do Radial Menus have an implicit hierarchy?
I've been designing radial menus (also known as pie menus, or contextual menus) for some time. Mostly for the video game industry. I've had a lot of success with them, and I find them helpful for ...
4
votes
3answers
93 views
Are there standard metrics to gauge process complexity?
One aspect of user experience in a software application or website is the complexity of the processes involved in completing a user task/goal. It probably comes as no surprise that if the steps ...
4
votes
3answers
162 views
What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?
We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
4
votes
2answers
98 views
User reaction on different form of advertisements
I am planning of creating a free software in upcoming months. I also wants to monetize my advertise my software by different forms of advertisements. These are:
A) PPC advertisement on web site : ...
4
votes
1answer
57 views
Existing user research for the freelancer?
What do you do when the users in your persona are relatively unavailable to you for testing out elements of a website? Is there existing research out there for the preferences of common user groups, ...
3
votes
3answers
206 views
Where is the best way to approach hallway usability testing?
I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
3
votes
6answers
158 views
What's the best way to conduct user research at a trade show?
I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
3
votes
3answers
191 views
Should we call “Home” something else?
In the main navigation menu of a website, should we call "Home" something else?
I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
3
votes
3answers
83 views
What is the best approach to design registration page
I have seen users (including me) who get frustrating registration page and eventually decide to quit the site. (To be frank few of my friends left registration due to annoying captca verification) As ...
3
votes
2answers
147 views
Include user requirements in the persona document?
Do you include user requirements in the same document as in individual personas or do you keep them in separate files?
In a typical persona document you explain the motivations behind the visit, ...
3
votes
2answers
52 views
In usability testing, what consensus from users is enough to throw out an idea in future iterations?
I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...
3
votes
3answers
163 views
Should Focus Group interviews include people of different stakeholder categories?
I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group.
This got me ...
3
votes
3answers
303 views
Is the Macintosh Menubar Preferred?
The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
3
votes
3answers
105 views
Brief and effective way to present usability study results
I am looking for a great template to create usability study results document without putting anyone to sleep. I have created plenty of them before but would like to see if there is something better ...
3
votes
3answers
134 views
Developer with HCI background studying graphic design
I'm thinking about going to design school for a year, studying graphic design.
I want to get work as a UX designer/researcher, with the possibility of day to day activities like user research, user ...
3
votes
2answers
63 views
Phrasing of diary study prompts to get more user insight
I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
3
votes
1answer
297 views
How many people should I interview for creating a valid persona
How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
3
votes
1answer
103 views
Email eye tracking
I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions.
Is ...
3
votes
1answer
180 views
Counting Clicks vs. Path Deviations
We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
3
votes
2answers
74 views
Ordered Grids And Live Updates
My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard).
We now are making background calls (ajax) so that data we are displaying might ...
3
votes
2answers
197 views
How to perform field studies and usability testing when your target group is e-commerce managers and business executives?
If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
3
votes
2answers
302 views
Enterprise Social User Interview Questions?
I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
3
votes
2answers
60 views
How do you test the credibility of a community advice site?
I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site.
In particular, I'm interested in testing ...
3
votes
3answers
74 views
Are there standard metrics to gauge content quality?
One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
3
votes
1answer
92 views
Is it correct to put together an affinity wall with stakeholder information from multiple groups?
When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
3
votes
1answer
81 views
Walking through a long flow during a short user test
I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
3
votes
0answers
33 views
How can I learn A/B testing independently? [closed]
I'm looking for an independent project to learn A/B testing on, and I'm trying to figure out which A/B testing tools are commonly used for:
Mobile
Games
Web
And I'm also aware that the common ...
2
votes
5answers
192 views
Who is the average user?
We get occasional questions about designing for the average user, but the term is bandied around pretty often - especially by clients who want to design their product or application so that it can be ...
2
votes
2answers
154 views
UX considerations for interactive mobile maps?
Embedding a mapping service like Google Maps into a website is pretty easy (i.e. using their API, which has recently been updated for mobile performance).
What are the most important UX ...
2
votes
2answers
81 views
User experience and the trailing slash for directories in the URL?
From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
2
votes
1answer
206 views
Retroactive UX research
When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
2
votes
3answers
239 views
How to determine Internet usage experience
How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on.
If the target group is novice users we need to build ...
2
votes
1answer
359 views
Coming up with questions for user research
The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves:
I would like to turn this ...
2
votes
2answers
125 views
Rate per hour vs overall budget?
This is the scenerio:
The customer fills a web form, requesting for basic information such as description of what he/she needs done, and the budget or rate per hour. This can be analyzed by testing ...
2
votes
2answers
204 views
Best methods to find users for in-person user testing? [duplicate]
Possible Duplicate:
How to recruit user test participants?
There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
2
votes
3answers
67 views
When is the best time to ask a website user whether he or she would be likely to recommend the [company's website] to their families and friends?
Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
2
votes
2answers
71 views
Better to Auto-change skins or allow selection?
I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win.
For ...
2
votes
2answers
182 views
What constitutes an effective Brand/System Persona?
I'm looking at the idea of creating a brand(or system) persona for the application I am working on.
After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
2
votes
1answer
270 views
What do you think of data mining in user research?
As far as you know, how popular is this method in user research?
What do you think of this method?
Normally who are doing this job? People from UX team or other teams?
What tools do they usually use ...
2
votes
2answers
113 views
Are there any survey tools that are optimized to render correctly on mobile devices? [closed]
My company would like to run a NPS survey off of our Mobile experience (app and website), are there any tools that will work well with mobile screens? We use Vovici, cvent and surveymonkey in house ...
2
votes
2answers
102 views
What is the most important UX considerations that could be answered by statistics gathering (list)? [closed]
I am trying to figure out what types of things are best tested in my website(s), phone apps, or programs. These need to be things that can actually be measured. Which information is most useful to ...
1
vote
1answer
83 views
Will it be better for making call-for-action buttons in warm colors?
Are there any A/B test/ statistics results revealing whether using warm color buttons is generally better than cold color buttons in UI? (despite the concern for the theme color of the brand)
1
vote
1answer
181 views
Loading Times / Breaking points
We all know that a user is not going to wait forever for a website to load. Given there are certain factors and circumstances that can apply to this, is there a breakdown of users stages/breaking ...
