Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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6
votes
2answers
243 views

User Experience Research on Users Total Digital Environment?

When we do User Experience Research we test a single application or even a single feature of an application. But there are no users who only uses one application. Users today are using several ...
6
votes
2answers
1k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
6
votes
2answers
165 views

Help user develop a mental model for version control system

We are developing an integrated version control system for a large enterprise application. When users change something to the underlying data in the system they do so through a "Work Item" This is ...
6
votes
1answer
229 views

UX of background advertising (or other options)

My company's users use a website that features advertising from specific sponsors. The ads are all directly related to the content of the page and the situation in which the user is viewing the page ...
5
votes
4answers
827 views

Placement of Buttons in Touch Screen Scenario

I am working on a Mobile Application primarily for Android Platform. The Application will have a lot of screens which will take user input and we need to have a save and cancel button for them. ...
5
votes
4answers
271 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
5
votes
5answers
886 views

How to solve Design/UX problems using more tangible/fun techniques?

I am trying to compile a list of interesting/more tangible methods of solving UX/Creative problems - whether it be as individual, in small groups, workshops, in user testing etc... I am already ...
5
votes
2answers
224 views

Personas: Do you study current users, potential users, or both?

From my understanding of personas, one of the main purposes is to find out how your users behave and what their mental models of the system might be. I had always thought that, like in usability ...
5
votes
3answers
213 views

How to wireframe an efficient UI when the project manager refuses to spend time to conduct user research?

I often have to face this situation. I'm asked to wireframe UIs without having any information about the final users (their profiles, needs, preferences, and key tasks). First, I usually study ...
5
votes
7answers
478 views

What one book should I read to learn more about user research methods? [closed]

I am looking for a book that specifically focuses on the research phase of UX. Specifically the different methods available, when to use them and how to conduct them. What should I buy?
5
votes
1answer
1k views

Is there a generally accepted template for user requirements on a UX design project?

In one of my projects, user surveys are about to complete and my next tasks are creating the personas and generating the user requirements document. Since this is one of my first UX projects, my ...
5
votes
1answer
758 views

What is a good tool for mouse tracking? [closed]

I would like to be able to track user activity on an HTML page. What I want to achieve is the following, a breakdown of user activity per page, and a total time spent on the entire flow. The ...
5
votes
3answers
166 views

How to convince client to categorize personal stuff in MyAccount

We're doing an entire redesign of a website of a bank. (I made a simple scheme of the IA with some main categories -Insurance, Loans, CC, Bank accounts- in reality it's a bit more complicated) In ...
5
votes
1answer
138 views

Where can I find statistics on the use of mobile app features?

I am looking for academic research that investigates how frequently Set as wallpaper and Delete functions are used in image viewer applications on mobile devices (to defend their inclusion in a list ...
5
votes
3answers
185 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
4
votes
6answers
212 views

What's the best way to conduct user research at a trade show?

I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
votes
3answers
409 views

“Here will be your logo” - any idea how to visually represent this to a client on a demo website?

"Here will be your logo" - any idea how to visually represent this to a client on a demo website? We are a company offering free demo of client's website, before going for a deal. Although, the ...
4
votes
4answers
305 views

Navigation with or without sub-navigation?

Considering following site architecture, where each category has multiple products inside it: /Home /About /Products/Category 1 /Products/Category 2 /Products/Category 3 /Products/Category 4 ...
4
votes
4answers
303 views

User tasks vs. user goals?

Can someone shed some light on what are specific differences between user tasks and user goals? Personas focus on goals while market segment focuses on tasks. I'm unclear on what exactly "tasks" ...
4
votes
4answers
116 views

How to enforce persona usage in company's design process?

Any idea how to force interaction designers to truly use personas and not just design based on assumptions or "hidden personas"? My company runs into this problem quite often. We conduct user research ...
4
votes
4answers
221 views

Banner Blindness on Non-Profit Web Site With Zero Ads

I am currently considering a page structure that would include a video. The context of the page is it is a kind of landing page meant to provide access to informational and educational materials ...
4
votes
2answers
147 views

What's the best way to navigate from between two screens in an App?

What's the best way to navigate from between two screens in an App? I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
4
votes
3answers
195 views

Cameras for Paper Prototyping

I help manage a small usability lab. One of the things we're trying to is to record paper prototyping sessions - with a user sitting at a table and a camera directly overhead (from a height of about ...
4
votes
2answers
212 views

Can SUS scores be used for comparison between different systems?

The System Usability Scale (SUS) resulted score seem to me as somewhat subjective. What ever score yields from a questionnaire for System A may just solely be just for System A, and is difficult to ...
4
votes
3answers
412 views

Is the Macintosh Menubar Preferred?

The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
4
votes
2answers
343 views

What is the difference between developing personas and scenarios?

Personas is more about who the user is, while scenarios are more about the situation the person is in. It sounds pretty simple to grasp, but when developing personas and scenarios the difference ...
4
votes
5answers
2k views

What are good questions to ask when interviewing intranet users for persona development?

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
4
votes
1answer
113 views

What is the term for making one UI component better but is not in sync with whole of UI?

Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
4
votes
4answers
645 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
4
votes
3answers
181 views

What to look for at a customer site visit?

I'm a software engineer responsible for the development of UI software for an embedded device that will be used in laboratories and hospitals. I have the rare opportunity to visit one of our ...
4
votes
1answer
88 views

Hungriness chart - where to find?

So, I have a funny, border-UX question... My friend will have a wedding soon. I'm the best man or whatever it's called - organizer. We'll have some users called guests. Some will travel a long way ...
4
votes
5answers
165 views

Best Practice for video start image

Should a video player (on load / idle mode) always only show a still picture that was 'grabbed' from the video? Or would it be ok-practice or even better-practice to show a photo, that is somehow ...
4
votes
1answer
284 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
4
votes
4answers
422 views

How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
4
votes
4answers
206 views

How to observe users without seeing confidential data

My team's application lets users share files in the cloud. It's a bit like Dropbox, but our product encrypts everything to ensure security and privacy. It's intended for business users who need to let ...
4
votes
1answer
192 views

Do Radial Menus have an implicit hierarchy?

I've been designing radial menus (also known as pie menus, or contextual menus) for some time. Mostly for the video game industry. I've had a lot of success with them, and I find them helpful for ...
4
votes
2answers
140 views

How to recruit participants for usability study of a mobile app?

I'm currently designing an Android app and would like to do a usability study to test how the app works with the target audience. I have a question regarding recruiting participants. Since there are ...
4
votes
3answers
128 views

Are there standard metrics to gauge process complexity?

One aspect of user experience in a software application or website is the complexity of the processes involved in completing a user task/goal. It probably comes as no surprise that if the steps ...
4
votes
2answers
150 views

User reaction on different form of advertisements

I am planning of creating a free software in upcoming months. I also wants to monetize my advertise my software by different forms of advertisements. These are: A) PPC advertisement on web site : ...
4
votes
1answer
71 views

Existing user research for the freelancer?

What do you do when the users in your persona are relatively unavailable to you for testing out elements of a website? Is there existing research out there for the preferences of common user groups, ...
3
votes
3answers
498 views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
3
votes
4answers
144 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
3
votes
3answers
238 views

Should we call “Home” something else?

In the main navigation menu of a website, should we call "Home" something else? I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
3
votes
6answers
404 views

Best way to represent a range of options on a form

I am designing a web form and want to make it as slick as possible. One of the fields on the form, asks users when their house was built. There is a list of options for them to choose from e.g. ...
3
votes
3answers
271 views

What is the best approach to design registration page

I have seen users (including me) who get frustrating registration page and eventually decide to quit the site. (To be frank few of my friends left registration due to annoying captca verification) As ...
3
votes
2answers
231 views

Include user requirements in the persona document?

Do you include user requirements in the same document as in individual personas or do you keep them in separate files? In a typical persona document you explain the motivations behind the visit, ...
3
votes
2answers
83 views

Why are log in buttons becoming hard to find? [closed]

I certainly agree we should put login links on the front page. And can understand Why are log off buttons becoming hard to find?. But out of curiosity, why do so many sites make the log in button ...
3
votes
2answers
97 views

Links vs Actions

This question may be a little vague, but thought I would ask anyways. I'm working on application that has alot links and actions visible in my interface. Most of my actions are accompanied by some ...
3
votes
2answers
87 views

Using competitor solution and their comments for redesigning a UX proposal

I would like to get your opinion about a way that I recently used for UX proposal. I still do not know if that was the right way but the budget was so tight. What did i do? The business was about ...
3
votes
2answers
77 views

In usability testing, what consensus from users is enough to throw out an idea in future iterations?

I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...