Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
8
votes
2answers
180 views
Has user testing ever revealed that you have to change your app's UI colour?
Dark-themed UI colours have been popular for a while on certain desktop applications (Adobe Lightroom as an example), and seem to be popping up on mobile applications as well. I'm referring to the ...
4
votes
1answer
108 views
What is the term for making one UI component better but is not in sync with whole of UI?
Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
3
votes
1answer
92 views
Is it correct to put together an affinity wall with stakeholder information from multiple groups?
When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
10
votes
5answers
321 views
Should printed graphics of a domain start with www, uppercase/lowercase? How to make the user understand that it's a domain?
Consider a car used by a company which has "advertising" printed on it regarding the actual company.
How should domains be displayed on such a car? Is there any research regarding this? With a wide ...
4
votes
4answers
306 views
What research method should I use to find Top Tasks for a intranet site?
Recently a client asked me to find the top tasks that the users do in a intranet site. We will use them to do a usability test.
Since is hard to interview the users, i advised them to answer a ...
2
votes
2answers
79 views
User experience and the trailing slash for directories in the URL?
From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
5
votes
1answer
221 views
What is a good tool for mouse tracking? [closed]
I would like to be able to track user activity on an HTML page.
What I want to achieve is the following, a breakdown of user activity per page, and a total time spent on the entire flow.
The ...
4
votes
2answers
89 views
Can SUS scores be used for comparison between different systems?
The System Usability Scale (SUS) resulted score seem to me as somewhat subjective. What ever score yields from a questionnaire for System A may just solely be just for System A, and is difficult to ...
2
votes
2answers
71 views
Better to Auto-change skins or allow selection?
I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win.
For ...
3
votes
3answers
161 views
Should Focus Group interviews include people of different stakeholder categories?
I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group.
This got me ...
3
votes
3answers
190 views
Should we call “Home” something else?
In the main navigation menu of a website, should we call "Home" something else?
I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
4
votes
4answers
210 views
Navigation with or without sub-navigation?
Considering following site architecture, where each category has multiple products inside it:
/Home
/About
/Products/Category 1
/Products/Category 2
/Products/Category 3
/Products/Category 4
...
-1
votes
1answer
96 views
Should we stop using “Home” in navigation? [duplicate]
Possible Duplicate:
Home button vs Logo link?
The following must be true for most (if not all) websites:
Clicking the logo or website name leads to the homepage (/index.html).
But the ...
2
votes
1answer
356 views
Coming up with questions for user research
The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves:
I would like to turn this ...
6
votes
2answers
111 views
How to use paper prototyping on an existing product
Paper prototyping is a very powerful tool early on in a new product build as it helps you to iron out ux and rapidly iterate.
However if you're working on an existing product and want to test small ...
3
votes
3answers
204 views
Where is the best way to approach hallway usability testing?
I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
4
votes
4answers
177 views
Banner Blindness on Non-Profit Web Site With Zero Ads
I am currently considering a page structure that would include a video.
The context of the page is it is a kind of landing page meant to provide access to informational and educational materials ...
-2
votes
2answers
180 views
Text alignment on header images
I was wondering if there is any statistics/research done on Text overlaying Hero, or header images. If right aligned and left aligned is better (or if it doesn't make a difference).
Struggling to ...
4
votes
4answers
834 views
What are good questions to ask when interviewing intranet users for persona development?
I'm part of an external team hired to improve a software engineering company's intranet.
I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
4
votes
2answers
725 views
Most useful survey questions for user research?
In your experience, what are the most important questions to ask in a survey for a product redesign?
Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
9
votes
3answers
213 views
What other option do I have when my target users are not willing to participate in user research?
Has any of you had experiences where you are trying to design for a very specific user group, but had a hard time conducting any kind of user research because the users are not willing to participate? ...
0
votes
1answer
65 views
What is the most relevant data to collect in contextual inquiry
I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services.
Plan is to study the ...
7
votes
3answers
248 views
How to document user interviews
What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
3
votes
2answers
143 views
Include user requirements in the persona document?
Do you include user requirements in the same document as in individual personas or do you keep them in separate files?
In a typical persona document you explain the motivations behind the visit, ...
3
votes
1answer
294 views
How many people should I interview for creating a valid persona
How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
5
votes
1answer
115 views
Where can I find statistics on the use of mobile app features?
I am looking for academic research that investigates how frequently Set as wallpaper and Delete functions are used in image viewer applications on mobile devices (to defend their inclusion in a list ...
3
votes
1answer
103 views
Email eye tracking
I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions.
Is ...
3
votes
1answer
180 views
Counting Clicks vs. Path Deviations
We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
6
votes
2answers
225 views
User Experience Research on Users Total Digital Environment?
When we do User Experience Research we test a single application or even a single feature of an application. But there are no users who only uses one application. Users today are using several ...
1
vote
1answer
98 views
Appropriate level of granularity in a card sort for a web app
When putting together a card sort for a web application, what level of granularity is appropriate for each card?
For example, is the function "forward an email to a distribution list" granular ...
4
votes
3answers
280 views
“Here will be your logo” - any idea how to visually represent this to a client on a demo website?
"Here will be your logo" - any idea how to visually represent this to a client on a demo website?
We are a company offering free demo of client's website, before going for a deal.
Although, the ...
3
votes
1answer
81 views
Walking through a long flow during a short user test
I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
5
votes
4answers
521 views
Placement of Buttons in Touch Screen Scenario
I am working on a Mobile Application primarily for Android Platform. The Application will have a lot of screens which will take user input and we need to have a save and cancel button for them.
...
2
votes
1answer
206 views
Retroactive UX research
When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
1
vote
2answers
179 views
How to measure an app's usefulness?
That's the main question, but here is some background:
We created an app whose goal is to make raw health data easy to understand for the average person. This health data includes statistics about ...
3
votes
3answers
303 views
Is the Macintosh Menubar Preferred?
The Macintosh is one of the very few desktop operating systems that shares a central, common, menubar across all applications. Even NextStep and Be operating systems, which were founded by former ...
-2
votes
4answers
179 views
User friendly language for notifications?
What is the most user friendly way to notify an user that "The items in the rows needs to be re-arranged"
What I have is
Re-sequencing items required, press update button
How can I make this ...
1
vote
1answer
175 views
Loading Times / Breaking points
We all know that a user is not going to wait forever for a website to load. Given there are certain factors and circumstances that can apply to this, is there a breakdown of users stages/breaking ...
5
votes
1answer
181 views
UX of background advertising (or other options)
My company's users use a website that features advertising from specific sponsors. The ads are all directly related to the content of the page and the situation in which the user is viewing the page ...
9
votes
4answers
271 views
How to set up an observation room
I'm going to do user testing (usability testing, like Steve Krug does).
I want :
my co-workers to listen/watch the test live, while I'm doing it, in a
seperate room.
to record the screen and ...
5
votes
2answers
146 views
Help user develop a mental model for version control system
We are developing an integrated version control system for a large enterprise application. When users change something to the underlying data in the system they do so through a "Work Item"
This is ...
1
vote
3answers
255 views
How to create cut-price personas using stakeholder interviews?
I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
4
votes
3answers
159 views
What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?
We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
8
votes
2answers
847 views
What research methods can I use to create personas?
My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research.
How do you go about conducting research to ...
2
votes
2answers
125 views
Rate per hour vs overall budget?
This is the scenerio:
The customer fills a web form, requesting for basic information such as description of what he/she needs done, and the budget or rate per hour. This can be analyzed by testing ...
7
votes
3answers
289 views
How to sell people on the benefits of user research?
I work for a small team right now that is going through a requirements tornado. I know that the reason why is that they have no idea what their users want. They haven't done contextual interviews, ...
0
votes
2answers
204 views
How to perform a task analysis?
What are your methods to understand the task the visitors to your web site want to solve? Surveys? Interviews? What questions do you ask? Simple asking them about their main reason for visiting the ...
2
votes
2answers
179 views
What constitutes an effective Brand/System Persona?
I'm looking at the idea of creating a brand(or system) persona for the application I am working on.
After reading the book 'Designing for Emotion'(and the corresponding list apart article) by Aarron ...
10
votes
2answers
674 views
How Do I Collect UX Requirements for the System in Agile Development Environment?
I am starting working on project planning application, which the client wants to develop using the agile model. I want to understand how can i take the requirements and convert them to the usual UX ...
5
votes
5answers
695 views
How to solve Design/UX problems using more tangible/fun techniques?
I am trying to compile a list of interesting/more tangible methods of solving UX/Creative problems - whether it be as individual, in small groups, workshops, in user testing etc...
I am already ...
