Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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34
votes
2answers
3k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...
2
votes
2answers
129 views

Vertical Inverse scrolling

I have visited the site http://www.rleonardi.com/interactive-resume/ . There you can see horizontal scrolling and in level 4, you can see the Inverse vertical scrolling. When I scroll back, it makes ...
1
vote
2answers
93 views

Best User friendly button label for “canceling the getting information request”

I have a form which populates automatically by getting information from server, and by the time its polling the information. I am showing a loader. But a user can anytime Cancel the polling request. ...
45
votes
25answers
8k views

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...
-2
votes
4answers
138 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
47 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
27
votes
9answers
4k views

Dark on Light or Light on Dark? [duplicate]

For a very technical site documenting code, sharing code snippets, and documentation, I have been told that using dark fonts on light backgrounds is recommended for people being able to read the ...
0
votes
1answer
81 views

Why the screen resolution is 1024x768? [duplicate]

Worldwide 1024x768 is still the most common screen resolution. Why they had chosen the width as 1024 and not a user remembrance number like 1020 or 1030?
3
votes
3answers
68 views

How to make ecomerce website with no product categories work?

At work we make websites for other companies. One of our client wanted us to make a e-commerce website for them. Nothing out of the ordinary until we realized they had 50 000+ products to sell and ...
0
votes
0answers
83 views

Software to run pairwise comparison testing?

I've been asked to find out how people rank a long list of items. The list is such that about 80% of the population will have pretty strong feelings and make clear ranking among about 20% of the ...
0
votes
1answer
75 views

How to source the initial requirements for an app?

I have an app idea but do not know how to do an initial requirements documentation. Do I do a survey based on what features I think would be good? Do I do a competitive analysis? I have no budget to ...
2
votes
1answer
90 views

How can you compare card-sorting results from users that have a linear process to users that have a hierarchy tree process?

I have conducted a few open cardsorting sessions these past weeks. I saw something happen that I haven't seen happening in a cardsorting before and I would like to know how to best analyse these ...
1
vote
2answers
96 views

Unanswered likert scales

I have done this likert scale questionnaire and some questions are allowed to be skipped. In this case, some likert scale questions remain unanswered. When analyzing data, can I assign a score of 0 to ...
4
votes
2answers
151 views

Why are log in buttons becoming hard to find? [closed]

I certainly agree we should put login links on the front page. And can understand Why are log off buttons becoming hard to find?. But out of curiosity, why do so many sites make the log in button ...
0
votes
1answer
78 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
0
votes
1answer
109 views

How to recruit engaged users for mobile apps usability study?

We're looking at redesigning our mobile app and we are also looking at adding new features. To evaluate some of the ideas, I'll need to recruit users that are familiar with the app and/or users who ...
3
votes
2answers
196 views

UI for system model vs. user model, for developers

Background: Product I'm working with caters to developers, and I'm redoing the UI to improve usability. Currently, the UI behaves like the system model, which is fairly complicated because its a ...
2
votes
1answer
79 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...
1
vote
1answer
743 views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
0
votes
3answers
97 views

How can I capture quality data about existing users' goals, outside the context of UI?

We are rebuilding a large web application from the ground up. We have several thousands of technical users currently managing digital products in a web portal with a complex account/user structure. It ...
20
votes
4answers
2k views

Simplifying the ui as a user gets more familiar with your app

Not long ago I read an article (probably on Smashing magazine or A List Apart, but possibly elsewhere) about gradually simplifying and changing the emphasis of a ui over time. e.g on a first visit the ...
-1
votes
1answer
121 views

The phone dialler in iOS 7.1 is userfriendly?

we can see the inconsistent in answering or declining incoming calls in iphone. when the phone is locked the green circle is focused towards left side and while unlocked green circle focused towards ...
1
vote
4answers
291 views

How should you use a survey to find out the most useful or important pages on a website?

If a website has 100 pages and you wish to learn from a survey which are the most important or useful to people, what percentage of the 100 pages should you ask people to choose? Should you ...
0
votes
2answers
113 views

Issues with 2 Column Search Results [closed]

Is there anything wrong with having a 2 column search result set? I have a list of Customers and Contacts. Each result has a lot of information: Name, ID, Status, Location, Last Modified, Display ...
0
votes
0answers
43 views

Default Confirm Button [duplicate]

I have a confirmation box that appears when deleting an item. What are is your experience, should the button's default focus be on the "Ok" - delete item, or the "Cancel" - Do not delete. My thought ...
0
votes
2answers
245 views

Filtering Tables/Grids vs Sorting Tables/Grids

What are the advantages and disadvantages with filtering and sorting tables. Are there specific situations where one is preferred over the other?
4
votes
2answers
123 views

Links vs Actions

This question may be a little vague, but thought I would ask anyways. I'm working on application that has alot links and actions visible in my interface. Most of my actions are accompanied by some ...
22
votes
6answers
2k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
3
votes
0answers
81 views

Beyond a one-size-fits-many-Westerners approach: Which mobile apps take localization seriously? [closed]

If you adjust the UI of software to different cultures, user's experience can improve. I am referring to Reinecke & Berstein (2013): "Knowing what a user likes: A design science approach to ...
8
votes
2answers
307 views

Performing user studies on blind and other disabled users

I need to perform user studies on a group of blind and visually impaired users. They need to evaluate an interactive system. I wanted to share with you some of my concerns, and ask you of any advice ...
1
vote
1answer
47 views

Can reducing options improve your conversion rate?

Whilst most websites (debatable) concentrate on adding new features and functionality, I would like to question whether reducing the amount of options you are providing to a user would aid their user ...
8
votes
1answer
584 views

Is there any research with respect to how font-weight affects readability?

Is there any research with respect to how font-weight affects readability? Obviously, there is some relation there, but I'm struggling to make a decision based on any facts. I created a jsFiddle ...
0
votes
1answer
52 views

Competitive Research for Non-public Sites

In the book, Rocket Surgery Made Easy Steve Krug recommends doing usability testing for a competitive site first prior to building your own site / app. The idea is that you'll get a better idea of ...
4
votes
4answers
276 views

How to observe users without seeing confidential data

My team's application lets users share files in the cloud. It's a bit like Dropbox, but our product encrypts everything to ensure security and privacy. It's intended for business users who need to let ...
9
votes
1answer
269 views

How can I get useful usability data from a focus group?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, ...
19
votes
2answers
602 views

Apart from safety, has there been any research conducted, hopefully current, with respect to user-experience and right- vs left-hand traffic?

Background The terms right-hand traffic and left-hand traffic refer to regulations requiring all bidirectional traffic, unless otherwise directed, to keep either to the right or the left side of ...
1
vote
2answers
232 views

What's the difference between “research” and “discovery”?

Two pillars of user experience legwork -- research and discovery*. But what's the difference between them, really? In practice, I've heard the terms used nearly interchangeably, and sometimes it ...
2
votes
2answers
320 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
8
votes
6answers
483 views

How to encourage users to discover software functionalities?

A perceived advantage of graphical user interfaces over text user interfaces is the ability they give to the user to explore the set of functionalities available and exposed through menus and icons. ...
2
votes
1answer
236 views

What's the point behind badges? Do they make the UX more pleasant?

I'm designing badges for a client's app (when users get a certain number of points, they get a badge). It seems like badges are used in nearly every type of challenge/game app. I understand that it's ...
5
votes
3answers
212 views

How to convince client to categorize personal stuff in MyAccount

We're doing an entire redesign of a website of a bank. (I made a simple scheme of the IA with some main categories -Insurance, Loans, CC, Bank accounts- in reality it's a bit more complicated) In ...
0
votes
1answer
75 views

How to measure ux for animation effects on mobile

My question is if there is a framework or some other way to measure user satisfaction and experience for an touch interaction followed by an animation effect on mobile features. Take as an example ...
3
votes
6answers
448 views

Best way to represent a range of options on a form

I am designing a web form and want to make it as slick as possible. One of the fields on the form, asks users when their house was built. There is a list of options for them to choose from e.g. ...
3
votes
2answers
106 views

Using competitor solution and their comments for redesigning a UX proposal

I would like to get your opinion about a way that I recently used for UX proposal. I still do not know if that was the right way but the budget was so tight. What did i do? The business was about ...
1
vote
2answers
601 views

Are there any UX Patterns or research that support Mac OS treating standard dropdowns (selects) as modal like interaction?

Background: Recently I was working with a widget (Select2), and found what I felt was a rather large UX issue, the <select> box (dropdown) was being treated as modal interaction with a ...
3
votes
5answers
316 views

Personas without made up stuff?

I am currently putting together some personas and am creating a template that will be informed by user research. What I'm attempting to do is avoid the classic 'assumptive' persona and avoid adding ...
1
vote
4answers
391 views

Best way to get feedback from users [duplicate]

Form fillings through survey or feedback form and even email responses is now getting boring and appears to be a waste of time for many users to click on or even answer. I even revert to "you must ...
2
votes
1answer
143 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
15
votes
4answers
411 views

How do you handle not knowing what it's like to be the person using the softwares you need to design

I have a general question so I'll provide an example: Let's say you were assigned to build a software which will be used on a daily basis as a professional tool, let's say a statistician's. Now, you ...
1
vote
2answers
175 views

Approach for designing iOS themed icons representing ranks

I am creating an educational web app for a desktop browser that looks similar to an iPhone app using the default web stack composed of HTML5, CSS3, and JavaScript. I am wondering if it would be more ...