Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0
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2answers
40 views

How to do Remote User -research?

Our product users are not local users instead they are going to be from other part of the world. How do i understand the user behavior towards product, personas, how do i draw user journey for those ...
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2answers
94 views

User centered design and user research in startup

I've worked with a startup recently and I've noticed that they didn't do any user research upfront. They wanted to go straight to design without knowing users needs and problems. So, I've started ...
0
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2answers
74 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
1
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3answers
123 views

Determining which product features provide UX

Does anyone know of any papers/articles where the effort is focused on determining UX features (for any type of product) using scenarios/narratives. The key is that the article needs to be focused on ...
1
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1answer
51 views

How do I downgrade product tiers with set limits? 50 → 20 users

I'm currently designing a webapp that has three product tiers. Within the app you can create an organization and a specified number of people, documents and parts can belong to it depending on the ...
1
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2answers
174 views

What would be the best way or methodology to find my users' web browser? [closed]

I'm designing a new web project for a company. For the success this project, it will be very important to know the main web browsers that users use. What do you think would be the best research ...
2
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1answer
191 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
1
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1answer
40 views

Where to get people for user research, case studies, and personas? [closed]

I'm trying to improve my skills in running Q&A's and writing case studies of people so I can fundamentally answer questions about what features are needed, and why. The problem I'm having is ...
1
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4answers
157 views

Job title for someone who design and integrate physical products and ux research

What would be the job title for someone who design prototypes of the physical products, and also be able to modify/integrate existing hardware and software (ex. experimenting with arduino?) to make it ...
1
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4answers
217 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
4
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5answers
161 views

Is it best to add or remove functionality when using checkboxes?

Suppose there's a system where the user can make a blog post. This user can choose to allow or disable comments to their posts. He's going to make this choice for every post he creates. Now, the ...
1
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3answers
87 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
1
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2answers
117 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
2
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1answer
40 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: ...
0
votes
1answer
75 views

Apple Watch: How to recruit users?

There are not a lot of users of the Apple Watch (at least in Germany there are probably less then 1%). Which user group would you recruit for a user test to get reliable results? I am thinking about: ...
1
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2answers
71 views

Now, I have gathered user behavior data on the most used items. How do I act on it?

The Background I've been investigating what parts of the website our users are mostly using. The access bar is the uppermost area of the website, covering Site Map to Translate. A specific section ...
2
votes
2answers
144 views

Is Google Analytics the right tool to measure user engagement across web and mobile?

I got a request from the UX team to put in Google Analytics(GA) into our mobile suite of apps to track different user engagement metrics. The reasoning is that GA is already being used on the web side ...
3
votes
1answer
94 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
2
votes
1answer
73 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
3
votes
2answers
263 views

Drag and drop in long lists

I continue to hear drag and drop can be a bad user experience when dragging to reorder over long distances, such as within a list and when scrolling to the target location is required. Are there any ...
3
votes
4answers
113 views

Writing persona narratives - about existing scenario vs envisioned end scenario

Question in short When writing personas, do I: 1. Describe them in their current situation using whatever tool they may be using, or with no tool 2. Describe them using the tool that I am ...
2
votes
4answers
203 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
1
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2answers
133 views

Should you use hamburger / hidden navigation on larger desktop sized screens? [duplicate]

I've seen a lot of sites hiding their nav on desktop and simply showing a hamburger-esque menu. Obviously this looks more "minimal" But I can't help to think this isn't the best approach from a UX ...
2
votes
1answer
79 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
5
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2answers
213 views

Simultaneous gestures on a touchscreen device?

Is there any existing research on dealing with simultaneous gestures on a touchscreen device? More specifically, the challenges and issues with allowing more than one person to interact with a ...
3
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2answers
119 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
2
votes
1answer
135 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...
3
votes
1answer
83 views

What is the best way to organize personas?

My team has a collection of different personas, some of which are customers, some users, and some are intermediaries that influence the purchases and . A persona map of these is pretty messy and I'm ...
0
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2answers
80 views

Social Media links: is it worth the costs? [closed]

This is something that we were thinking about and couldn't really find a solution yet, so appealing to the smart people here. The context we all know that social media is good, we believe that, we ...
3
votes
4answers
107 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
0
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3answers
256 views

Which is the right place to place close button in a mobile app?

This is my first project in mobile app UX and UI Design. I have facing problem in placing "close" button on UI. I have got two kind of screens, one like overlay and another one like form submission ...
3
votes
2answers
145 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
1
vote
1answer
169 views

If I replicate a UX strategy from a popular app for my app, is there any proof that it'll work for my users?

Let's say for e.g I replicate the Facebook app but as another social media platform. My users are similar to facebook's users, their habits and lifestyle are similar too, would that guarantee me ...
1
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0answers
61 views

UX research intelligence - how to achieve operational success? [closed]

How do startups and mid sized companies share UX information such as UX analytics, UX research and user tests? I'm working at a small company and trying to establish a UX department (we have me and ...
0
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2answers
83 views

Assessing users' technical competence

What are some good ways to assess how competent and comfortable our users are with technology? What baseline knowledge should we expect users to have? This is a regular sticking point in my meetings ...
0
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2answers
103 views

What happens when you force night mode?

I want the default to be night mode. There will be no light mode, only dark, I find it more convenient and so does my friends so we think that the next apps we build should have a dark background ...
0
votes
0answers
30 views

Has anyone investigated the user attributes affecting users' abilities to digest abstract visual information?

An example of "abstract visual information" might be a color-coded 2-dimensional map of some other space (such as real 3D space, or maybe some other dimensions/attributes) The point is that one might ...
8
votes
5answers
268 views

Personas in enterprise web application systems

I'm involved in a project that will be replacing a student information system at a post-secondary institution. I would describe the scope of this project as very large, comprising of approximately ...
7
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4answers
307 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
2
votes
3answers
941 views

Best innovative Way to design User Manual for web application?

Whats the best way to present/design user manual for a web application? Problem : I have a web application where i am going to share/present user manual to end user and client,Usual way of ...
2
votes
1answer
97 views

How to direct users to opt for a particular social sign-in?

Suppose I am having login form as : How can I direct users to opt in for Google sign-in preferably against Twitter like by doing: placing google option closer to login form making google option ...
1
vote
2answers
53 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
8
votes
11answers
869 views

Classifying users into beginners, intermediate, experts

In a survey, how can I find out about the experience of a user with a specific website? How can I classify the users into different types - novices/beginners, intermediate, experts? Are there ...
1
vote
1answer
51 views

What are the benefits and costs of a high contrast interface in a clinical app?

I have a project in which users will take a test involving varying shapes and angles. The purpose of the test is to assess their cognitive abilities. Users will be taking this test on a tablet which ...
0
votes
1answer
81 views

How do I create persona for international airport website? [closed]

How do I create persona for international airport website? How do I Identify my audience where audience base is diverse? And how many personas needed to be designed?
2
votes
3answers
131 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
0
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3answers
122 views

Need Help Identifying Audience & User Motivations

I've been hired as the UI & UX Designer for an app focused around online dating. Typically, I work with clients that have an existing solution, like a website or app. This gives me a jumping off ...
2
votes
2answers
59 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
2
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2answers
162 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
2
votes
1answer
99 views

Uncovering user motivation levels when using an app

I want to learn when a user's motivations are high or low while using an app so I can present the right messaging to them and have a higher rate of completion. Is there a research method which ...