Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3answers
84 views

How can I improve conversion without user testing?

I work as a UI/UX designer. I have a good understanding of UI, but my UX is not as great. I spent a lot of time this week looking up topics on conversion, and ways to increase conversion rate. Most of ...
1
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2answers
48 views

Which is more effective at eliciting customer trust: “Trusted by” section or customer testimonials?

Working with various industrial companies in competitive markets, I've noticed that there are a lot of protective feelings about customer information. No one wants to give a competitor an edge by ...
2
votes
1answer
38 views

How do I take feedback about a bare minimum live feature?

I am part of a small startup and I am new to the UX process. I have been designing for about a year without following a process or structure. We offer MOOCs and we are looking to overhaul the video ...
1
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0answers
37 views

What UX Researcher is really researching? Speciffic factors, variables about HCI [closed]

I need to be very speciffic for my bachelor work in explaining what is being tested in every UX research method. I can list some factors, but i haven't found any official list or division into ...
1
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1answer
87 views

Empathy Map as alternative or addition to (ad hoc) personas?

Would you say an Empathy Map is an alternative approach to (ad hoc) personas or is it kind of an addition when you already have created personas (first the personas, second the empathy maps)? Like ...
1
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7answers
167 views

Should I ask the user to complete the task as fast as she can in user test?

I need to evaluate insurance auto quote process which has 3-4 pages of forms to fill. I have designed a prototype with two variations and want to test which of them is easier to use. So I plan to ...
0
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1answer
48 views

Interviewing a Single User About an Existing UI Improvements

I am about to interview / ask questions from a single end-user, who has been using the application in prod for 3 months daily. I am wondering is there some existing question set to begin this with? ...
0
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1answer
67 views

More effective for surveys: horizontal Likert scale or answer options listed vertically?

My survey has numerous questions with answers ranging from, for example, 'Not at all satisfied' to 'Extremely satisfied' and 'Not important' to 'Very important'. My instinct is to display these ...
0
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1answer
59 views

Pop up modal with alert box notification

So I have a pop-up modal which serves as subscription point and it has an email field, this email field has email validation and the error message is displayed in alert box. My question, is it a good ...
0
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2answers
251 views

Infinite scrolling within a tabbed listview on Android

Is it a good experience to give an infinite scrolling view across tabs in Android if there are tabbed list views in the app? Basically if a user scrolls through a list in a tabbed view, the tab auto ...
-1
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1answer
66 views

UX Research methods, advantages and disadvantages [closed]

Can someone comprehensively enlist all the UX research methods, their advantages and disadvantages and in what scenarios they should be used ? Thank you.
4
votes
3answers
167 views

What is user's quote?

Im new to the field of User Experience and currently studying on how to conduct user research and gather helpful data from various users to figure out or have an idea who's Im designing for. But along ...
3
votes
0answers
155 views

Is there any place to get browser and version usage by industry? [duplicate]

The company I work for is investigating creating a new product which will be a web application used within hospitals. I am attempting to get concrete numbers on how many hospitals (or percentage of ...
3
votes
2answers
237 views

Best way to verify a user for a dating app? [duplicate]

What is the most user friendly way to verify a user’s identity for a dating app? We currently use Facebook login but we receive a lot of complaints that we don’t have another login method. So I’m ...
2
votes
3answers
81 views

Switch between two search sources(modes)

Android guidelines provide good information on search design https://www.google.com/design/spec/patterns/search.html but I need something beyond that. User should have an ability to quickly switch ...
0
votes
1answer
85 views

How to show more or less info based on user's experience in the field rather than on system?

While designing an app for Coupons and Promotions for a salesman (just info of various Coupons) I was thinking about giving a personalized experience to each salesman based on his years of experience ...
0
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2answers
62 views

experimental design

In an experiment, same group of participants are required to test (low and high) visual quality of a user interface. The goal is to find whether perception of usability is affected by any of the low ...
0
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1answer
32 views

Should a UX map be done per interview / persona or by collecting different interviews?

Should I interview one user and create one document per interview , or should I create just one journey with a high level big picture?
2
votes
1answer
105 views

What are some good examples of using participatory design in user research?

My product team and I attempted to conduct a participatory design exercise with some users. We printed out some blank mobile screen templates on an 11" x 17" piece of paper and asked them to draw ...
1
vote
1answer
93 views

What tools are available to collect statistics on user behavioral patterns?

I have an application with a relatively large user base. I would like to collect statistics on user behavior, analyze patterns etc. I expect that statistics to answer questions like: How many female ...
6
votes
6answers
394 views

How to tell user if they are offline or online?

App is browser based and is using local storage to facilitate offline working (no internet dependency for limited functionality) and faster response (data is available locally so less network calls). ...
4
votes
2answers
132 views

Data on forcing marketing opt-in?

In a form, if users had to check a checkbox to receive further marketing emails but couldn't continue the transaction unless they checked it, what do you think the drop out rate would be? Does anyone ...
0
votes
2answers
65 views

Grouping Features permission

On the Wire-framing, you can see a list of sub-features under 'Accounts' and 'Products'. Manager and Accountants are the user roles. I am trying to figure how to reduce mental load by not showing ...
0
votes
5answers
263 views

Why are pop up ads still present?

People are very good at avoiding ads, especially those who know that they are ads. Usually, I see pop ads on less popular websites. And I also think people who are not very much internet literate ...
3
votes
3answers
186 views

What's the difference between card sorting and affinity diagramming?

I understand how card sorting and affinity diagramming work (both are fairly well documented online), but they seem so similar that I'm not sure what the difference between the two is, if any? Are ...
0
votes
3answers
138 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
5
votes
2answers
76 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
2
votes
1answer
137 views

Best practices for navigating from mobile app to a web browser and back?

I am designing a mobile app that can be used offline but offers time sensitive data to users that can only be found from third party web sources. The type of data the user needs to access is traffic ...
0
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0answers
29 views

Digital Video Recorder Glasses Spy Camera Eyewear for Usability Test

Do you think it could be useful to use a Digital Video Recorder Glasses Spy Camera Eyewear (e.g.: http://www.amazon.com/Recorder-Glasses-Camcorder-Eyeglass-4GB/dp/B00JIMMN92/) to record usability ...
3
votes
1answer
120 views

User classification

Are there any "standard" frameworks for user classification/categorization in terms of behaviour, frequency of use, expertise, loyalty, attitude to product etc? Examples could be: early adopter, ...
1
vote
3answers
91 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
1
vote
1answer
74 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
2
votes
1answer
101 views

multi-use physical buttons

The company I work for is beginning to incorporate LCD screens onto its devices, but not touch screens. These machines will be used in dirty, dangerous environments, so touch screens are not practical....
0
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2answers
51 views

How do I get large numbers of specific users cheaply? [closed]

I need to recruit 100 users for a quantitative survey. The users need to have specific job roles in sales and marketing. While an even split in demographics is ideal, it is not required. I have the ...
5
votes
1answer
221 views

UX Design Processes - Differences between user stories / task Models / Use Cases etc

I'm getting really confused with the differences between some of these UX design processes. There seems to be so many methods that seem very similar (to me) and descriptions about each process all ...
2
votes
2answers
69 views

Designing a survey for people on the spectrum or have Learning Disabilities

My company is in the process of creating a new product for people with learning disabilities and Autism. We are currently in the discovery phase about to embark on user research. We'll be sending out ...
1
vote
3answers
122 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
0
votes
4answers
511 views

What is the difference between user's perspective vs perception?

In concept of usability ,What is the difference between user's perspective vs perception?
0
votes
0answers
32 views

Survey structure for collecting 'Brand Awareness' and 'Consumer Behavior'

I have created a survey to gather information on users regarding their existing knowledge on existing brands. Also I hope to obtain more knowledge into their behavior, specifically regarding their ...
1
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1answer
328 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. I'...
2
votes
3answers
167 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
0
votes
2answers
42 views

How to do Remote User -research?

Our product users are not local users instead they are going to be from other part of the world. How do i understand the user behavior towards product, personas, how do i draw user journey for those ...
0
votes
2answers
105 views

User centered design and user research in startup

I've worked with a startup recently and I've noticed that they didn't do any user research upfront. They wanted to go straight to design without knowing users needs and problems. So, I've started ...
0
votes
2answers
78 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
1
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3answers
133 views

Determining which product features provide UX

Does anyone know of any papers/articles where the effort is focused on determining UX features (for any type of product) using scenarios/narratives. The key is that the article needs to be focused on ...
1
vote
1answer
56 views

How do I downgrade product tiers with set limits? 50 → 20 users

I'm currently designing a webapp that has three product tiers. Within the app you can create an organization and a specified number of people, documents and parts can belong to it depending on the ...
1
vote
2answers
186 views

What would be the best way or methodology to find my users' web browser? [closed]

I'm designing a new web project for a company. For the success this project, it will be very important to know the main web browsers that users use. What do you think would be the best research ...
2
votes
1answer
231 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
1
vote
1answer
45 views

Where to get people for user research, case studies, and personas? [closed]

I'm trying to improve my skills in running Q&A's and writing case studies of people so I can fundamentally answer questions about what features are needed, and why. The problem I'm having is ...
1
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4answers
178 views

Job title for someone who design and integrate physical products and ux research

What would be the job title for someone who design prototypes of the physical products, and also be able to modify/integrate existing hardware and software (ex. experimenting with arduino?) to make it ...