Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
5
votes
1answer
249 views
What is a good tool for mouse tracking? [closed]
I would like to be able to track user activity on an HTML page.
What I want to achieve is the following, a breakdown of user activity per page, and a total time spent on the entire flow.
The ...
-3
votes
2answers
81 views
Formal or cartoon-like website [closed]
Think about two websites related to research work. One is:
http://www.tnsglobal.com/who-we-are
and the other is
http://www.conento.com.tr/EN/
I really wonder how many people like the first one ...
3
votes
6answers
162 views
What's the best way to conduct user research at a trade show?
I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
votes
3answers
157 views
How to wireframe an efficient UI when the project manager refuses to spend time to conduct user research?
I often have to face this situation. I'm asked to wireframe UIs without having any information about the final users (their profiles, needs, preferences, and key tasks).
First, I usually study ...
5
votes
1answer
418 views
Is there a generally accepted template for user requirements on a UX design project?
In one of my projects, user surveys are about to complete and my next tasks are creating the personas and generating the user requirements document. Since this is one of my first UX projects, my ...
12
votes
4answers
395 views
A/B Testing Technique
My friend and I were having a discussion about different ways of A/B testing. His technique was to make a single small change (e.g. changing the colour of a button) and then perform A/B Testing to see ...
4
votes
2answers
131 views
What's the best way to navigate from between two screens in an App?
What's the best way to navigate from between two screens in an App?
I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
4
votes
1answer
58 views
Existing user research for the freelancer?
What do you do when the users in your persona are relatively unavailable to you for testing out elements of a website? Is there existing research out there for the preferences of common user groups, ...
6
votes
1answer
180 views
A/B testing a site with low traffic
I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites.
I work at a digital agency where the main reason why we haven't been able to ...
4
votes
5answers
133 views
Best Practice for video start image
Should a video player (on load / idle mode) always only show a still picture that was 'grabbed' from the video? Or would it be ok-practice or even better-practice to show a photo, that is somehow ...
3
votes
1answer
92 views
Is it correct to put together an affinity wall with stakeholder information from multiple groups?
When I've done affinity walls in the past, it's basically been analyzing a process where all of the interviewees/data comes from people working relatively closely together or at least from the same ...
0
votes
3answers
78 views
Free Trial Registration abandonment and resume
Dealing with a free-trial registration that REQUIRES a billing page, unfortunatelty (Credit Card info).
There are 3 steps to this registration:
Account registration
Billing
Confirmation - tell us ...
2
votes
3answers
68 views
When is the best time to ask a website user whether he or she would be likely to recommend the [company's website] to their families and friends?
Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
4
votes
1answer
144 views
Do Radial Menus have an implicit hierarchy?
I've been designing radial menus (also known as pie menus, or contextual menus) for some time. Mostly for the video game industry. I've had a lot of success with them, and I find them helpful for ...
4
votes
2answers
892 views
Most useful survey questions for user research?
In your experience, what are the most important questions to ask in a survey for a product redesign?
Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
2
votes
1answer
273 views
What do you think of data mining in user research?
As far as you know, how popular is this method in user research?
What do you think of this method?
Normally who are doing this job? People from UX team or other teams?
What tools do they usually use ...
10
votes
2answers
686 views
How Do I Collect UX Requirements for the System in Agile Development Environment?
I am starting working on project planning application, which the client wants to develop using the agile model. I want to understand how can i take the requirements and convert them to the usual UX ...
1
vote
4answers
121 views
When (if ever) should links be opened in a new window?
I have seen a lot of discussion on this topic but it all seems to be opinion based without any research backing up the assumptions.
It seems that there are times that it is particularly relevant to ...
10
votes
5answers
333 views
Should printed graphics of a domain start with www, uppercase/lowercase? How to make the user understand that it's a domain?
Consider a car used by a company which has "advertising" printed on it regarding the actual company.
How should domains be displayed on such a car? Is there any research regarding this? With a wide ...
2
votes
2answers
162 views
UX considerations for interactive mobile maps?
Embedding a mapping service like Google Maps into a website is pretty easy (i.e. using their API, which has recently been updated for mobile performance).
What are the most important UX ...
8
votes
2answers
190 views
Has user testing ever revealed that you have to change your app's UI colour?
Dark-themed UI colours have been popular for a while on certain desktop applications (Adobe Lightroom as an example), and seem to be popping up on mobile applications as well. I'm referring to the ...
4
votes
1answer
108 views
What is the term for making one UI component better but is not in sync with whole of UI?
Individual UI component owners (developer/GD) tries to make their component more useable/shining in the process losing the focus in the overall picture. I have somewhere read this to be something like ...
4
votes
4answers
334 views
What research method should I use to find Top Tasks for a intranet site?
Recently a client asked me to find the top tasks that the users do in a intranet site. We will use them to do a usability test.
Since is hard to interview the users, i advised them to answer a ...
4
votes
4answers
899 views
What are good questions to ask when interviewing intranet users for persona development?
I'm part of an external team hired to improve a software engineering company's intranet.
I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
2
votes
2answers
71 views
Better to Auto-change skins or allow selection?
I am designing a site with 3 basic skins. Each skin corresponds to a "team". Generally these teams face off about once a week or so in major tournaments, and one of the 3 teams will always win.
For ...
5
votes
4answers
553 views
Placement of Buttons in Touch Screen Scenario
I am working on a Mobile Application primarily for Android Platform. The Application will have a lot of screens which will take user input and we need to have a save and cancel button for them.
...
-2
votes
2answers
185 views
Text alignment on header images
I was wondering if there is any statistics/research done on Text overlaying Hero, or header images. If right aligned and left aligned is better (or if it doesn't make a difference).
Struggling to ...
2
votes
2answers
84 views
User experience and the trailing slash for directories in the URL?
From an SEO perspective, it may be negligible if you include a trailing slash for directories or not, as long as you set redirects to the chosen one (to avoid duplicate content) and link-build to the ...
4
votes
4answers
221 views
Navigation with or without sub-navigation?
Considering following site architecture, where each category has multiple products inside it:
/Home
/About
/Products/Category 1
/Products/Category 2
/Products/Category 3
/Products/Category 4
...
2
votes
1answer
371 views
Coming up with questions for user research
The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves:
I would like to turn this ...
3
votes
3answers
194 views
Should we call “Home” something else?
In the main navigation menu of a website, should we call "Home" something else?
I am guessing that from a broad UX perspective, the answer is no -- but when are other names viable? When are they ...
-1
votes
1answer
101 views
Should we stop using “Home” in navigation? [duplicate]
Possible Duplicate:
Home button vs Logo link?
The following must be true for most (if not all) websites:
Clicking the logo or website name leads to the homepage (/index.html).
But the ...
3
votes
3answers
214 views
Where is the best way to approach hallway usability testing?
I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
4
votes
4answers
182 views
Banner Blindness on Non-Profit Web Site With Zero Ads
I am currently considering a page structure that would include a video.
The context of the page is it is a kind of landing page meant to provide access to informational and educational materials ...
5
votes
5answers
707 views
How to solve Design/UX problems using more tangible/fun techniques?
I am trying to compile a list of interesting/more tangible methods of solving UX/Creative problems - whether it be as individual, in small groups, workshops, in user testing etc...
I am already ...
0
votes
1answer
66 views
What is the most relevant data to collect in contextual inquiry
I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services.
Plan is to study the ...
9
votes
3answers
213 views
What other option do I have when my target users are not willing to participate in user research?
Has any of you had experiences where you are trying to design for a very specific user group, but had a hard time conducting any kind of user research because the users are not willing to participate? ...
5
votes
1answer
115 views
Where can I find statistics on the use of mobile app features?
I am looking for academic research that investigates how frequently Set as wallpaper and Delete functions are used in image viewer applications on mobile devices (to defend their inclusion in a list ...
7
votes
3answers
259 views
How to document user interviews
What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
3
votes
2answers
159 views
Include user requirements in the persona document?
Do you include user requirements in the same document as in individual personas or do you keep them in separate files?
In a typical persona document you explain the motivations behind the visit, ...
3
votes
1answer
319 views
How many people should I interview for creating a valid persona
How many people should you ideally (when time and money isn't a problem) interview before you could see clear patterns to create a valid persona? I've seen answers between 5 to 30. I'm working on a ...
6
votes
2answers
227 views
User Experience Research on Users Total Digital Environment?
When we do User Experience Research we test a single application or even a single feature of an application. But there are no users who only uses one application. Users today are using several ...
3
votes
1answer
105 views
Email eye tracking
I would like to perform eye tracking on a set of email templates, aimed at understanding which template performs the best overall and also breaking down the audience by few demographic dimensions.
Is ...
3
votes
1answer
186 views
Counting Clicks vs. Path Deviations
We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
13
votes
5answers
349 views
What ways to conduct user research quickly and cheaply are there?
Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
8
votes
7answers
212 views
When to use data driven personas and when to make them up?
I'm studying HCI and the focus for persona creation on my course is resolutely that personas should be derived from user research data. I also attended adaptive path's uxintensive last year and the ...
1
vote
1answer
101 views
Appropriate level of granularity in a card sort for a web app
When putting together a card sort for a web application, what level of granularity is appropriate for each card?
For example, is the function "forward an email to a distribution list" granular ...
4
votes
3answers
292 views
“Here will be your logo” - any idea how to visually represent this to a client on a demo website?
"Here will be your logo" - any idea how to visually represent this to a client on a demo website?
We are a company offering free demo of client's website, before going for a deal.
Although, the ...
3
votes
1answer
82 views
Walking through a long flow during a short user test
I work at an company that sells an API, and we are trying to user test the process of signing up for an account and making your first API request. However, accounting for mistakes and missteps in the ...
2
votes
1answer
206 views
Retroactive UX research
When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
