Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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3
votes
3answers
2k views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
1
vote
1answer
80 views

Difference between User Story and Use Case

I'm not certain I understand what differentiates a user story from a use case. It seems like a very fine line to me. What is a use case and how does it differ from a user story?
1
vote
0answers
60 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
8
votes
5answers
221 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
4
votes
3answers
121 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
0
votes
1answer
67 views

How to best explain to users how their details will be used?

What would be the best approach to explain to users that their information will be used to: 1- help authenticate them if they do get locked out of their account. 2- Communicate with them regarding ...
3
votes
1answer
113 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
4
votes
4answers
446 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
0
votes
1answer
38 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
3
votes
1answer
68 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
0
votes
1answer
71 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
60
votes
11answers
9k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
11
votes
4answers
740 views

On the difference beween UX and Product design - does it matter?

I've been in the process of gathering up my clients, my portfolio, and my wits as I consider a move from consulting back to an agency type environment. As a result, for the first time in half a ...
1
vote
2answers
208 views

How many participants for an ethnographic field study?

I am gearing up for my first ethnographic field study of two to three different groups of users who use the same system. I'm trying to figure out if they use it in different ways even though their ...
16
votes
14answers
386 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
130
votes
16answers
8k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
3
votes
3answers
253 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
4
votes
1answer
617 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...
16
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
4
votes
1answer
86 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
37
votes
3answers
4k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...
47
votes
26answers
9k views

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...
2
votes
2answers
57 views

Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can ...
0
votes
2answers
96 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
0
votes
1answer
84 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
1
vote
4answers
199 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
3
votes
4answers
259 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
3
votes
2answers
130 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
36
votes
10answers
6k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
27
votes
9answers
5k views

Dark on Light or Light on Dark? [duplicate]

For a very technical site documenting code, sharing code snippets, and documentation, I have been told that using dark fonts on light backgrounds is recommended for people being able to read the ...
1
vote
2answers
37 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
0
votes
3answers
107 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
1
vote
3answers
120 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
1
vote
2answers
91 views

Does logical program flow make a program more compatible with the human mind?

I recently began to wonder if a more logical program was more 'compatible' with the human mind, as in being more natural to use, and making the user feel more in control. Is this necessarily true? ...
2
votes
1answer
176 views

Personalised user Experience: Theme selection?

I am working on a design to allow users to set their preferences in terms of product themes/topics; this functionality will sit within a profile area where users provide other types of information.The ...
3
votes
2answers
410 views

What is the resistance within organisations for creating a customer/user knowledge base?

I am a passionate advocate for establishing a repository of information relating to all aspects of contact and interaction with the customer to help collect and extract information that is pertinent ...
0
votes
1answer
57 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
0
votes
1answer
59 views

Research Method to measure user's satisfaction through Questionnaire

So, I have a project in gesture, where I proposed some gestures to be used for some action. Let's say it's a hand gesture design to control a menu (menu as in dropdown menu, or main menu in a video ...
1
vote
2answers
273 views

User research for a product users have never used

I am designing a health tracker app for the users in my organisation and I am planning to interview users in order to understand them more. However, these users have never used such an application ...
0
votes
1answer
95 views

Full Search vs Column Search

I'm working on building a new application for a company. This company works with a lot of data, and as a result, their application requires them to work with numerous tables/grids. In there current ...
4
votes
4answers
1k views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
0
votes
4answers
96 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
4
votes
1answer
192 views

What is the difference between login throttling and temporary account lockout? what impact on the end user?

I am currently working on the redesign of a login page. I have initially suggested that login be throttled whereby pauses (incremental - in number of seconds) are introduced between each failed login ...
0
votes
2answers
62 views

Impact of images and icons on user perception when capturing personal information?

I am designing an account area where users are required to provide some personal information.I have came across research that suggests that the use of icons such as a "Padlock" or similar has a ...
0
votes
1answer
69 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
1
vote
2answers
69 views

Should product owners force their design ideas into the final UI? [closed]

I dont know if its a valuable argument or not, but its something that I think about it sometimes. As a UI designer I always face a situaution when other people give their opinions about the UI, I ...
0
votes
1answer
92 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
1
vote
0answers
20 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
0
votes
0answers
59 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
0
votes
1answer
68 views

Questions relevant to User Permissions / Feature Flags?

I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign ...