Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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14
votes
4answers
345 views

How do you handle not knowing what it's like to be the person using the softwares you need to design

I have a general question so I'll provide an example: Let's say you were assigned to build a software which will be used on a daily basis as a professional tool, let's say a statistician's. Now, you ...
22
votes
4answers
1k views

Display comments order - best practice

I wonder what is the best comments order on the website. I assume there are two major methods to display comments: from newest to oldest, from oldest to newest. Facebook uses method one and ...
2
votes
1answer
65 views

How best to test recommendation engine results in a user study?

I'll soon need to be testing how well a recommendation engine is producing search results, per user. There will be some personalization inputs and I'd like to test how well the results are with ...
3
votes
4answers
146 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
4
votes
4answers
423 views

How to create cut-price personas using stakeholder interviews?

I'm involved in a project to build a new app. I would like to create personas but don't have the time or budget to find actual would-be users. Note: I've never created personas before and my agency ...
2
votes
1answer
120 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
0
votes
1answer
70 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
2
votes
3answers
88 views

When is the best time to ask a website user whether he or she would be likely to recommend it to others?

Analytics of the website of the company I work indicate a 700K+ unique page views per day. I'm curious to know if there is any benefit from asking our visitors the NPS (Net Promoter Score) questions ...
8
votes
4answers
279 views

Best Way to Show the Social Icons?

In the right column of my website, I have inserted a social media widget (see attached image). Should i write some text with the icons or is there another method of identifying these icons to the ...
3
votes
2answers
245 views

User research on 100 people

Has anyone ever conducted user testing on a mobile app or service with a large amount of people? (around 100 people). We plan to give the users the application and have them use it for 1 week. It ...
3
votes
0answers
49 views

Public sources for target audience data [closed]

I am looking for public data sources about specific target groups. Although doing your own research probably gives the best results, having a kind of database with common target audiences would be a ...
1
vote
2answers
77 views

How can you measure the impact of a redesign on usage time before implementing it?

What are some methods (other than task based usability testing) to identify the impact of an interface redesign on users? Specifically, if an interface used by the same user base is redesigned, how ...
2
votes
2answers
191 views

User Research: What would be an appropriate way to observe users' true behavior in a very personal environment?

The question is about qualitative research (not tracking or usability testing). Contextual inquiry (for example) is mostly described in the context of "work". Users are being observed while ...
2
votes
1answer
67 views

What span should a staff “Report Card” cover?

I am tasked to create an enterprise level “Report Card” for help tickets processed by staff. There are a few hundred groups, and so the report would have a user selected parameter to select a group ...
7
votes
4answers
508 views

Developer with HCI background studying graphic design

I'm thinking about going to design school for a year, studying graphic design. I want to get work as a UX designer/researcher, with the possibility of day to day activities like user research, user ...
0
votes
2answers
70 views

Advice on additional research methods for a project

So, a client of mine wants to improve a tool that displays stats about a subject on their web site. (Sorry, I'm not allowed to tell you more about it). The goal of this project is to make the users ...
4
votes
3answers
182 views

What to look for at a customer site visit?

I'm a software engineer responsible for the development of UI software for an embedded device that will be used in laboratories and hospitals. I have the rare opportunity to visit one of our ...
2
votes
2answers
731 views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
1
vote
2answers
98 views

Phone call or contact form?

Is there any research into which and why people prefer filling contact forms/writing e-mail to calling by phone? I want to check my hypothesis that wealth people over 30 y.o. prefer phone call over ...
3
votes
1answer
163 views

Dyslexia friendly colors for wider audience?

I have met few dyslexic people and asked them about their reading style. Some of them said that typing on black key board with white writing is easier for them, it helps them identify the shape of ...
2
votes
1answer
127 views

Should I have users look for stuff that isn't on my intranet? Testing when users give up

-This is why I'm asking. Skip to TLDR if you just want what I'm asking- We're in the early stages of getting ready for redesign of a massive messy intranet using modern design principles. One of the ...
4
votes
2answers
344 views

What is the difference between developing personas and scenarios?

Personas is more about who the user is, while scenarios are more about the situation the person is in. It sounds pretty simple to grasp, but when developing personas and scenarios the difference ...
0
votes
2answers
58 views

Can you make people sign in their accounts for user testing

I am planning to conduct some user testing on popular sites such as facebook/linkedin/twitter. The question is, would they be willing (or should i even ask them) to sign in to these accounts using ...
0
votes
6answers
145 views

Do you absolutely need personas before any usability/user tests?

I know that personas are effective during the design and development stage. They help take focus away from requirements and deliverables so we can focus on the user's goals. But if you don't know who ...
1
vote
2answers
194 views

Why the familiarity of a button can decrease as users experience grows?

Recently, I was working on understanding how familiarity changes as users' experience increase. A very normal understanding will be that the familiarity increases as users use the button and the ...
19
votes
3answers
503 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
12
votes
5answers
435 views

Do users care about https?

We were discussing the usage of https on our company website, at least in the checkout process. Since we are already using a cloudflare business plan, I suggested running tests and turning on their ...
6
votes
3answers
179 views

When is the best time to deploy operating system updates?

Related to this question, it was proposed in the comments that it frustrates the user even more when when they go to shutdown their workstation and it takes forever to install updates. However, it's a ...
0
votes
1answer
137 views

How does the projection-angle of road arrows change drivers' expectations of the appropriate speed in a curve?

Have any studies been conducted to decide the 'print angle' (anamorphic projection) of road signage? Are there any other expectations involved?
3
votes
2answers
138 views

Getting Started with UX Research [closed]

I would like to study photographers' digital workflows. What are some good tools and methods for collecting digital workflow data?
1
vote
2answers
115 views

How to do Customer Development Process

As mentioned in my previous question, The target segments of my customers are professionals (engineers/sales), and being in an Asian country ( south east asia to be exact), even the ...
13
votes
5answers
839 views

How valuable are user journeys?

The last time I mapped out a user journey was during a pitch process. The only reason I did a user journey was to demonstrate to the client how the user would get from point A to B without having to ...
3
votes
3answers
502 views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
7
votes
4answers
302 views

Using long domain name which actually explains the site's purpose

Im asking this question since it will directly affect the user experience. I am planning to buy a domain name for my new site. I want to use a domain name that directly explains the purpose of the ...
6
votes
2answers
1k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
4
votes
4answers
303 views

User tasks vs. user goals?

Can someone shed some light on what are specific differences between user tasks and user goals? Personas focus on goals while market segment focuses on tasks. I'm unclear on what exactly "tasks" ...
2
votes
2answers
89 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
2
votes
2answers
81 views

Sales Ride-Alongs: opportunity for quick research, or a waste of time?

I was recently invited to visit several customer sites to gather user data for future products in the context of a sales call. We had an hour at most with these folks. The rep set the tone, then ...
2
votes
2answers
114 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
8
votes
3answers
4k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
3
votes
2answers
236 views

Phrasing of diary study prompts to get more user insight

I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
2
votes
3answers
246 views

Are users really more comfortable with mobile-friendly web-app versions?

I'm trying to better evaluate the added value my users will receive from a web-app and would like to hear from your experiences and researches in the field. Currently, although the application ...
2
votes
4answers
84 views

Is it beneficial to launch an complete app or update the app in the course of time ?

I have an application with a very limited range of functions. This means that once I have implemented all the features there will be almost no updates in the features. Users are aware of the range of ...
3
votes
1answer
120 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
0
votes
1answer
89 views

How you decide which display is best when everyone (users and stakeholders) that is asked has a different and strong opinion?

Consider the display of hotel prices... Per night without tax, Per night with tax, and Per trip (all nights and taxes added together) Generally there is a marginal popular winner, that varies by ...
0
votes
3answers
85 views

Mixing promotion with value

I am developing a product to help people book cabs easier / faster. Once the cab is booked I was hoping to provide a safety feature to it by allowing the customer to send a sms to a family member. The ...
1
vote
2answers
219 views

clearest place for 'call to action' button?

I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website. Is this right? and if not, where is the best place to have a 'call to ...
0
votes
1answer
89 views

Compensation for diary study participants

I'm currently planning a diary study - a study in which users are asked to capture their experience with a product after every time they interact with it. Diary studies can go on for 1-3 weeks, and ...
0
votes
2answers
83 views

How to analyse the result of a focus group which has given highly diverse opinions

I was involved in a recent focus group study where we had six different requests from the users about what they wanted in the site (And all six are different and dont really have any correlation with ...
4
votes
4answers
116 views

How to enforce persona usage in company's design process?

Any idea how to force interaction designers to truly use personas and not just design based on assumptions or "hidden personas"? My company runs into this problem quite often. We conduct user research ...