2
votes
0answers
23 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
0
votes
1answer
64 views

How to measure a real UX situation

I'm looking something to do for a UX research. At my startup, we want to track the User Experience of our customers, to gather some important insights that can help us provide a better service. What ...
0
votes
3answers
62 views

How can I capture quality data about existing users' goals, outside the context of UI?

We are rebuilding a large web application from the ground up. We have several thousands of technical users currently managing digital products in a web portal with a complex account/user structure. It ...
19
votes
2answers
545 views

Apart from safety, has there been any research conducted, hopefully current, with respect to user-experience and right- vs left-hand traffic?

Background The terms right-hand traffic and left-hand traffic refer to regulations requiring all bidirectional traffic, unless otherwise directed, to keep either to the right or the left side of ...
5
votes
3answers
187 views

How to convince client to categorize personal stuff in MyAccount

We're doing an entire redesign of a website of a bank. (I made a simple scheme of the IA with some main categories -Insurance, Loans, CC, Bank accounts- in reality it's a bit more complicated) In ...
7
votes
3answers
336 views

What is the rationale for the design of search input fields?

Having read through a whole bunch of literature on search behaviour and looking at different design patterns, I am interested in the large variation of search input field on the web. Specifically, I ...