13
votes
6answers
279 views

Should usability testing of a competitor's website be a part of your usability testing routine?

I was reading up on best practices on usability testing for websites and a recommendation was that get your participants to do usability testing on your competitors website as well as that would help ...
6
votes
2answers
111 views

How to use paper prototyping on an existing product

Paper prototyping is a very powerful tool early on in a new product build as it helps you to iron out ux and rapidly iterate. However if you're working on an existing product and want to test small ...
4
votes
4answers
843 views

What are good questions to ask when interviewing intranet users for persona development?

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...
4
votes
3answers
162 views

What technique(s) would you use to evaluate and [re]define fields in a lengthy and complex form?

We were commissioned the redesign of a web application for real estate agencies. During the first stage of our user research, which was a contextual inquiry, we found that the form fields (or data ...
14
votes
4answers
2k views

What is the ROI of UI or UX design?

I was trying to find out if there have been studies on how much a bad UI or UX design affects sales on websites? I couldn't really find anything in my searches. Also, does anyone know about any ...
3
votes
2answers
74 views

Ordered Grids And Live Updates

My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard). We now are making background calls (ajax) so that data we are displaying might ...