Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0
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0answers
11 views

morae (multiple cameras) [on hold]

I'm researching options to update the usability lab of a very large hardware company. We are interested in using Morae. However, we need multiple camera feeds each with audio filming interactions with ...
2
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2answers
74 views

Best innovative Way to design User Manual for web application?

Whats the best way to present/design user manual for a web application? Problem : I have a web application where i am going to share/present user manual to end user and client,Usual way of ...
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1answer
79 views

How to direct users to opt for a particular social sign-in?

Suppose I am having login form as : How can I direct users to opt in for Google sign-in preferably against Twitter like by doing: placing google option closer to login form making google option ...
0
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0answers
21 views

looking for the search criteria that would end up displaying most relevant search results

I'm new BA and I got my first requirement to analyze. Issue: There are two search fields in my XYZ application; Item and Item Code. You can use either of these 2 fields to get the list of the items ...
5
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5answers
161 views
+100

Classifying users into beginners, intermediate, experts

In a survey, how can I find out about the experience of a user with a specific website? How can I classify the users into different types - novices/beginners, intermediate, experts? Are there ...
1
vote
1answer
32 views

What are the benefits and costs of a high contrast interface in a clinical app?

I have a project in which users will take a test involving varying shapes and angles. The purpose of the test is to assess their cognitive abilities. Users will be taking this test on a tablet which ...
0
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1answer
31 views

How do I create persona for international airport website? [closed]

How do I create persona for international airport website? How do I Identify my audience where audience base is diverse? And how many personas needed to be designed?
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2answers
63 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
0
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3answers
89 views

Need Help Identifying Audience & User Motivations

I've been hired as the UI & UX Designer for an app focused around online dating. Typically, I work with clients that have an existing solution, like a website or app. This gives me a jumping off ...
2
votes
2answers
52 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
2
votes
2answers
111 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
2
votes
1answer
57 views

Uncovering user motivation levels when using an app

I want to learn when a user's motivations are high or low while using an app so I can present the right messaging to them and have a higher rate of completion. Is there a research method which ...
4
votes
2answers
67 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
2
votes
1answer
52 views

Acceptable image resolution relative to native display resolution on high-PPI displays?

I'm wondering if there are any studies - or even anecdotal evidence - on what the acceptable resolution of images is on high-resolution screens (e.g. phones and tablets). Obviously, an image that's ...
2
votes
2answers
28 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
0
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0answers
96 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
1
vote
1answer
99 views

Guidelines for text-free filter?

I'm wondering if there are guidelines on how to let my users enter a text-free filter where I want to let then use wildcards (besides 'simple' text). Assuming I have a report with columns and lines, ...
0
votes
1answer
23 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
4
votes
3answers
99 views

What is the best way to find existing usability research?

Sometimes I'll be working on a project and wonder if someone has already researched a particular problem. The issue is that I don't currently have a good way to easily search through existing bodies ...
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2answers
33 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
3
votes
1answer
45 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
15
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8answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
0
votes
2answers
72 views

User expectation for deleting an entry in listview Android?

My requirement for an Android app is to show an alert dialog when a user deletes an entry from the listview. Is it really necessary to show a dialog for deleting a single entry or is it enough to ...
2
votes
3answers
114 views

Focus state for Split Button?

What will be the action if the "Tab" key is focused on the split button? a. both the "A" & "B" gets focused. b. "A" gets focused first and "B" get focused on next "Tab". c. only the "A" get ...
1
vote
1answer
61 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
0
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2answers
68 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
0
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0answers
15 views

Is personas based on real users? [duplicate]

Today I met more than 10 users for a software which is going to be developed. Now I am trying to make personas but i am stuck. Should I pick one of them or just make a fake that covers all of their ...
1
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1answer
26 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
3
votes
1answer
86 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
0
votes
3answers
105 views

Research Study App - Could use some tips!

Really new to the UX field as well for designing for mobile. Currently working on a behavioral research study with the use case being for 500 incoming freshmen college students. 250 will be the ...
114
votes
18answers
9k views

Why is it important to focus on user needs as opposed to requests?

This question is written with digital product design in mind, but is not exclusively tailored towards digital. It is pretty accepted that in order to design the 'best' solution to a problem, you need ...
0
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0answers
14 views

Template questions for user research group [duplicate]

I have just completed a HTML/JS prototype of a mobile application. Going forward, I would like to get a group of users to test the application, and offer their feedback. But as I will not be present ...
5
votes
1answer
141 views

Instant gratification in B2B onboarding

Instant gratification seems to work very well when onboarding B2C end-users. To the extent that it's pretty much table stakes in some app categories. Intuitively it should translate into B2B SaaS, ...
3
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2answers
98 views

Why are assumptions in Lean UX written in the form of “we believe … to be true” and not in the form of “we do not know if …”?

A characteristic of Lean UX is writing down assumptions, which are then used as the basis for design. But should I not rather write down the things I don`t know, and which I want to learn from users?
3
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1answer
191 views

What is best UX design process for a Startup? [closed]

I work for a startup and I am helping them to build their product. Past six months they have been iterating over the ideas to what to build and now they have finally have some ideas. When I joined ...
19
votes
11answers
3k views

Is it ok to use arrows to indicate money movement in & out of an account?

I have seen numerous examples of banking applications that use arrows to indicate money in and out of an account. However the direction of the arrow is a bit problematic, specifically in which ...
1
vote
3answers
123 views

Selected, Blue or Bold-Black?

I've seen two implementations of a "selected" schema. One uses the convention that blue is clickable, and therefor are using the selected one in black, and the clickable one in blue. The second ...
3
votes
2answers
214 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
3
votes
1answer
42 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
1
vote
1answer
80 views

Difference between User Story and Use Case

I'm not certain I understand what differentiates a user story from a use case. It seems like a very fine line to me. What is a use case and how does it differ from a user story?
1
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0answers
57 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
1
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1answer
131 views

Do people value more a city map or autocomplete input?

I'm building a classifieds website for my client and I'm confused as to what's the best way to show cities to the users of the website. Do people find a city map with selectable areas more valuable, ...
8
votes
5answers
221 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
0
votes
1answer
38 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
3
votes
1answer
68 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
1answer
113 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
0
votes
1answer
70 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
1
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1answer
34 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
1
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2answers
205 views

How many participants for an ethnographic field study?

I am gearing up for my first ethnographic field study of two to three different groups of users who use the same system. I'm trying to figure out if they use it in different ways even though their ...
4
votes
1answer
615 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...