Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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Research Method to measure user's satisfaction through Questionnaire

So, I have a project in gesture, where I proposed some gestures to be used for some action. Let's say it's a hand gesture design to control a menu (menu as in dropdown menu, or main menu in a video ...
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0answers
5 views

Screen recording software for Windows that triggers on a specific URL [migrated]

I have an internal line-of-business web application that is used on a daily basis by multiple employees. I would like to start gathering information about how they are using the software on a ...
4
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4answers
406 views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
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1answer
23 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...
33
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10answers
5k views

Is it OK to autocorrect users when they have mistyped parts of their email address?

When logging in, users might mistype parts of their email address. For example, name@company.con instead of .com, Yaho instead of yahoo, etc. The main rationale is that by autocorrecting user input ...
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1answer
34 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
4
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1answer
121 views

What is the difference between login throttling and temporary account lockout? what impact on the end user?

I am currently working on the redesign of a login page. I have initially suggested that login be throttled whereby pauses (incremental - in number of seconds) are introduced between each failed login ...
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2answers
36 views

Impact of images and icons on user perception when capturing personal information?

I am designing an account area where users are required to provide some personal information.I have came across research that suggests that the use of icons such as a "Padlock" or similar has a ...
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1answer
46 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
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4answers
77 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
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2answers
56 views

Should product owners force their design ideas into the final UI? [closed]

I dont know if its a valuable argument or not, but its something that I think about it sometimes. As a UI designer I always face a situaution when other people give their opinions about the UI, I ...
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1answer
80 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
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0answers
18 views

Subscription plan vs credits [duplicate]

I am working on a small commercial product and It is still early days, but I already try to think of ways to monetize this service. I would like to know what users prefer or in which situation the ...
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0answers
42 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
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1answer
35 views

Questions relevant to User Permissions / Feature Flags?

I'm currently working on a user permissions project for a SaaS product. It will be used to manage multiple users within our product and needs to obviously have some sort of hierarchal system to assign ...
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1answer
71 views

How long does it take a user to find and click an object in a list?

I tried finding some data/research on how long it takes a typical user to find and click on an object located in a list but didn't stumble upon anything useful. The specific context I am dealing with ...
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4answers
63 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these ...
3
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3answers
135 views

User testing with no access to users?

I have an interesting set of constraints to work with: -We're launching a new line of products early next year. In a few weeks, we'll be sending out beta software/hardware units for distributors to ...
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2answers
257 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
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2answers
55 views

Is there more benefit or more complications with UX working with the marketing team in user testing?

Although the UX team and the marketing team tend to look at different aspect/facet of the customer behaviour, it still seems to make more sense to be studying the same group of people for a more ...
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6answers
902 views

Product Manager against personas

I'm having a problem conveying the benefits of personas. I'm working on a complex product and am trying to get my team to build/use personas. Thing is, I keep getting rejected on the claim of "What ...
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1answer
85 views

Why would a company change it's landing page based on a user's operating system? [closed]

I was on www.Zillow.com today and I noticed that the landing page differs on both Windows XP and Windows 8 versus my Macbook Air running OS X 10.9; all running the latest version of firefox. Why would ...
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1answer
32 views

User research sources [closed]

I want to do some user research for personas, and am looking for existing research already done by others on my intended audience (if such a thing exists). Do you know where can I find existing ...
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1answer
38 views

What are some of the user research methods conducted for an analytics based product?

I am currently put in a project of designing an analytics product. I was wondering what are the best methods to conduct user research in this area. More Information : The target market is CEOs, CMOs, ...
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1answer
43 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
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2answers
39 views

Requirement Gathering from Scientist user group

My users are scientists and are quite busy. I do not have options for contextual inquiry, but I am getting 15 scientists in a meeting room. They generally prefer not to talk and are always on their ...
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1answer
80 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
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1answer
81 views

Full Search vs Column Search

I'm working on building a new application for a company. This company works with a lot of data, and as a result, their application requires them to work with numerous tables/grids. In there current ...
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1answer
54 views

How to perform user research on application help/documentation?

I'm interested in doing some user research to see how documentation/help is being used in our enterprise web app, and I'm not sure what the most effective method would be. I'm not looking to find ...
2
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2answers
186 views

Is there any conclusive research about mobile user scrolling habits?

I am interested if anyone has read or knows of user research studies around mobile user scrolling habits? I am hearing some others in my organization stating that "mobile users have a tendency to ...
2
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2answers
277 views

Do people who are not power users open links in new tabs?

I know there is a lot of similar questions to this stating when you should or shouldn't open links in new tabs. But what I want to understand is if someone who's not a power user will open a link in a ...
2
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1answer
89 views

Can't find or don't need

It is very often that we find ourselves analyzing metrics and coming to the same cross-roads, do we remove this feature because it's not needed or do we change the way it's presented because it's not ...
2
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2answers
49 views

How to analyse user survey results [closed]

I have performed a user research survey on a website and received over 100 results. I now need to analyse these results and report back the findings to the business and the users. Does anyone have any ...
5
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7answers
355 views

Can UX without research really be called UX?

However bold the question may seem it is still valid since how many UX Pros we are out there do we really know things before we test on real users? UX teams are responsible for creating desirable ...
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11answers
1k views

The design and implementation of the purely theoretical “self destruct” button

I had an Adobe Flash instructor in college who told me a story about getting bored at work. He had some downtime and was looking for a way to pass the time. While looking at some Flash code, he ...
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1answer
106 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
5
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2answers
93 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
3
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1answer
48 views

End user impact by frequency and timing of updates and enhancements

As an organization, we strive to remain competitive and current. With that, we often discuss UI changes and the impacts they have to our user base. A concern we have is the frequency and extent to ...
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2answers
99 views

Guidelines for identifying “power users”?

Are there any guidelines for determining whether an audience type are "power users" and if their usage warrants more powerful features? For instance, could a user who orders products from a b2b ...
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0answers
52 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
2
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2answers
144 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
3
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3answers
125 views

Who are we designing for? The majority of our users or the users who bring in the majority of our revenue?

Just had one of my attitudes challenged: My attitude: We should be designing for our users. Yes, we need to have a good understanding of what else is going on in the market, understand what the ...
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1answer
107 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
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2answers
209 views

UX without user research: How do I implement good UX principles when my resources are limited?

In UX, it should all start with the user. Everything from visual design to information architecture flows from the needs of the user. If I don't have the resources to be conducting field research or ...
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1answer
149 views

Best placement for filtering and sorting options?

filtering & sorting options are generally placed top right corner of search results page. My understanding is that this frees vital page space need for results tagline ( describing what search ...
6
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2answers
343 views

On the difference beween UX and Product design - does it matter?

I've been in the process of gathering up my clients, my portfolio, and my wits as I consider a move from consulting back to an agency type environment. As a result, for the first time in half a ...
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1answer
124 views

Metrics to gauge website design visual appeal

I originally asked this question at Graphic Design StackExchange about evaluating the aesthetics of a visual design, but since then found a really interesting study that I thought I should share with ...
6
votes
3answers
137 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
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2answers
131 views

Is the state of 'flow' equivalent to user engagement?

From Wikipedia Flow (psychology): Flow is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and ...
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2answers
3k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...