Comprises multiple methods for gaining insight into user needs and behaviours from real end users.
-1
votes
0answers
41 views
Questions to ask a target group when the product isn't defined - only the outcome of the project
We're redesigning a site for a client and the purpose of the website is to connect the brand to a specific subject.
If you as a consumer want to know more about the subject – then this is the site ...
3
votes
4answers
92 views
How to gauge whether customers would use an advanced feature
I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
0
votes
1answer
44 views
Compensation for diary study participants
I'm currently planning a diary study - a study in which users are asked to capture their experience with a product after every time they interact with it. Diary studies can go on for 1-3 weeks, and ...
4
votes
4answers
74 views
How to enforce persona usage in company's design process?
Any idea how to force interaction designers to truly use personas and not just design based on assumptions or "hidden personas"? My company runs into this problem quite often. We conduct user research ...
6
votes
3answers
95 views
When is the best time to deploy operating system updates?
Related to this question, it was proposed in the comments that it frustrates the user even more when when they go to shutdown their workstation and it takes forever to install updates. However, it's a ...
1
vote
1answer
97 views
Are users really more comfortable with mobile-friendly web-app versions?
I'm trying to better evaluate the added value my users will receive from a web-app and would like to hear from your experiences and researches in the field.
Currently, although the application ...
1
vote
2answers
95 views
clearest place for 'call to action' button?
I'm working on some wireframes and I've heard that just to the right of center is best for the primary object on your website.
Is this right? and if not, where is the best place to have a 'call to ...
4
votes
2answers
94 views
How to recruit participants for usability study of a mobile app?
I'm currently designing an Android app and would like to do a usability study to test how the app works with the target audience.
I have a question regarding recruiting participants. Since there are ...
3
votes
3answers
98 views
What is the best approach to design registration page
I have seen users (including me) who get frustrating registration page and eventually decide to quit the site. (To be frank few of my friends left registration due to annoying captca verification) As ...
3
votes
0answers
39 views
How can I learn A/B testing independently? [closed]
I'm looking for an independent project to learn A/B testing on, and I'm trying to figure out which A/B testing tools are commonly used for:
Mobile
Games
Web
And I'm also aware that the common ...
0
votes
0answers
28 views
Best practices for attracting users to a new social media based site [closed]
Hi guys I was wondering if you can share with us, some tips on how to get traction to a new social media website which is only attractive when it has a lot of users that share content?
Making a beta ...
3
votes
2answers
57 views
In usability testing, what consensus from users is enough to throw out an idea in future iterations?
I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...
4
votes
1answer
70 views
Hungriness chart - where to find?
So, I have a funny, border-UX question...
My friend will have a wedding soon. I'm the best man or whatever it's called - organizer.
We'll have some users called guests. Some will travel a long way ...
0
votes
2answers
63 views
How to analyse the result of a focus group which has given highly diverse opinions
I was involved in a recent focus group study where we had six different requests from the users about what they wanted in the site (And all six are different and dont really have any correlation with ...
-1
votes
1answer
48 views
What are some tips for doing “over the shoulder” research? [closed]
I'm going to start doing some over-the-shoulder research with our users. I.e. where I watch them going about their work while using our app. Any tips, tricks or links on how to do it?
1
vote
1answer
90 views
Will it be better for making call-for-action buttons in warm colors?
Are there any A/B test/ statistics results revealing whether using warm color buttons is generally better than cold color buttons in UI? (despite the concern for the theme color of the brand)
3
votes
2answers
75 views
Phrasing of diary study prompts to get more user insight
I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
8
votes
6answers
333 views
How can I make these links more obvious to click on?
I'm working on a website redesign for a dental laboratory.
While testing the home page with a user, they never clicked on the links in the subnavigation. They clicked on the larger buttons in the ...
1
vote
1answer
71 views
Installing recording software
On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
3
votes
2answers
61 views
How do you test the credibility of a community advice site?
I am looking for standardised techniques or question sets that can be used to test the value, credibility or trustworthiness of a community advice site.
In particular, I'm interested in testing ...
11
votes
3answers
425 views
Should I ask for demographic information in a survey at the end or beginning? [duplicate]
I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
21
votes
4answers
719 views
Display comments order - best practice
I wonder what is the best comments order on the website. I assume there are two major methods to display comments:
from newest to oldest,
from oldest to newest.
Facebook uses method one and ...
13
votes
6answers
284 views
Should usability testing of a competitor's website be a part of your usability testing routine?
I was reading up on best practices on usability testing for websites and a recommendation was that get your participants to do usability testing on your competitors website as well as that would help ...
7
votes
5answers
241 views
Metrics for measuring user engagement for web applications
Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
1
vote
2answers
71 views
For landing page A/B testing, how do you recruit from a niche market?
I'm currently working with a client that has not launched the full website yet, but is A/B testing ads to drive member acquisition. The ads direct users to a landing page that collects user e-mails. ...
-1
votes
3answers
80 views
A/B or multi-variate testing as replacement for UX design?
It seems like in a business-driven organization (i.e. where the sales and marketing team has a bigger say) that offer software products or services, A/B testing is used as a way to improve and measure ...
4
votes
2answers
104 views
User reaction on different form of advertisements
I am planning of creating a free software in upcoming months. I also wants to monetize my advertise my software by different forms of advertisements. These are:
A) PPC advertisement on web site : ...
5
votes
3answers
144 views
What is the rationale for the design of search input fields?
Having read through a whole bunch of literature on search behaviour and looking at different design patterns, I am interested in the large variation of search input field on the web. Specifically, I ...
4
votes
3answers
97 views
Are there standard metrics to gauge process complexity?
One aspect of user experience in a software application or website is the complexity of the processes involved in completing a user task/goal. It probably comes as no surprise that if the steps ...
3
votes
3answers
76 views
Are there standard metrics to gauge content quality?
One aspect of user experience in a software application or website is the quality of the content presented to the user. It probably comes as no surprise that if the quality of the content is low/poor, ...
1
vote
0answers
70 views
Dyslexia friendly colors for wider audience? [closed]
I have met few dyslexic people and asked them about their reading style.
Some of them said that typing on black key board with white writing is easier for them, it helps them identify the shape of ...
9
votes
2answers
234 views
How to conduct user research in a highly constrained environment with private/protected data?
I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research ...
1
vote
2answers
65 views
Adding restrictions vs. adding options
I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort.
What I want to know here is, ...
3
votes
3answers
113 views
Brief and effective way to present usability study results
I am looking for a great template to create usability study results document without putting anyone to sleep. I have created plenty of them before but would like to see if there is something better ...
2
votes
2answers
105 views
What is the most important UX considerations that could be answered by statistics gathering (list)? [closed]
I am trying to figure out what types of things are best tested in my website(s), phone apps, or programs. These need to be things that can actually be measured. Which information is most useful to ...
0
votes
1answer
67 views
Records mouse activity and suggest topics of interest? [closed]
Is there any way to collect users mouse activity in browser?
I need this information, so as I can suggest some topics which user might be interested in.
I am planning to gather some information over ...
10
votes
3answers
314 views
What to do when client can't afford user research?
I feel most experts would agree with me when I say "User research is king". You can't know how your users will react to a product until you ask them.
That said, some clients are on tighter budgets ...
3
votes
3answers
153 views
Developer with HCI background studying graphic design
I'm thinking about going to design school for a year, studying graphic design.
I want to get work as a UX designer/researcher, with the possibility of day to day activities like user research, user ...
-3
votes
2answers
81 views
Formal or cartoon-like website [closed]
Think about two websites related to research work. One is:
http://www.tnsglobal.com/who-we-are
and the other is
http://www.conento.com.tr/EN/
I really wonder how many people like the first one ...
3
votes
2answers
318 views
Enterprise Social User Interview Questions?
I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
3
votes
6answers
162 views
What's the best way to conduct user research at a trade show?
I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
votes
3answers
157 views
How to wireframe an efficient UI when the project manager refuses to spend time to conduct user research?
I often have to face this situation. I'm asked to wireframe UIs without having any information about the final users (their profiles, needs, preferences, and key tasks).
First, I usually study ...
5
votes
1answer
420 views
Is there a generally accepted template for user requirements on a UX design project?
In one of my projects, user surveys are about to complete and my next tasks are creating the personas and generating the user requirements document. Since this is one of my first UX projects, my ...
12
votes
4answers
395 views
A/B Testing Technique
My friend and I were having a discussion about different ways of A/B testing. His technique was to make a single small change (e.g. changing the colour of a button) and then perform A/B Testing to see ...
4
votes
2answers
131 views
What's the best way to navigate from between two screens in an App?
What's the best way to navigate from between two screens in an App?
I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
12
votes
4answers
627 views
What evidence is there that users lose interest after 7 seconds?
'7 seconds' is often trotted out as the maximum amount of time you get to impress someone when they land on your website. Where does this figure come from, and has the rule ever been proven?
Edit: ...
23
votes
15answers
1k views
Should personal data be asked at the beginning or end of an online survey
Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details?
My intuition says putting it at the end will yield ...
4
votes
1answer
58 views
Existing user research for the freelancer?
What do you do when the users in your persona are relatively unavailable to you for testing out elements of a website? Is there existing research out there for the preferences of common user groups, ...
5
votes
2answers
309 views
How do you handle not being allowed to do stakeholder interviews?
I was recently hired for one of my first new projects and have been interviewing stakeholders. I got through the interviews with other people who work for the client, with no problems. However, the ...
6
votes
1answer
180 views
A/B testing a site with low traffic
I've always been very interested in A/B testing, but have never had the opportunity to implement it on any websites.
I work at a digital agency where the main reason why we haven't been able to ...
