Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

learn more… | top users | synonyms

0
votes
1answer
64 views

What tools are available to collect statistics on user behavioral patterns?

I have an application with a relatively large user base. I would like to collect statistics on user behavior, analyze patterns etc. I expect that statistics to answer questions like: How many female ...
0
votes
0answers
15 views

How to reduce number of steps to reach payment gateway? [closed]

I want to reduce the number of steps required to reach the payment gateway on our APP without hampering the user experience. Link of the APP is ...
3
votes
4answers
116 views
+50

How to tell user if he is offline and online?

App is browser based and is using local storage to facilitate offline working (no internet dependency for limited functionality) and faster response (data is available locally so less network calls). ...
2
votes
0answers
47 views

Data on forcing marketing opt-in?

In a form, if users had to check a checkbox to receive further marketing emails but couldn't continue the transaction unless they checked it, what do you think the drop out rate would be? Does anyone ...
0
votes
2answers
46 views

Grouping Features permission

On the Wire-framing, you can see a list of sub-features under 'Accounts' and 'Products'. Manager and Accountants are the user roles. I am trying to figure how to reduce mental load by not showing ...
0
votes
5answers
248 views

Why are pop up ads still present?

People are very good at avoiding ads, especially those who know that they are ads. Usually, I see pop ads on less popular websites. And I also think people who are not very much internet literate ...
0
votes
2answers
41 views

What's the difference between card sorting and affinity diagramming?

I understand how card sorting and affinity diagramming work (both are fairly well documented online), but they seem so similar that I'm not sure what the difference between the two is, if any? Are ...
0
votes
3answers
107 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
1
vote
0answers
46 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
2
votes
1answer
72 views

Best practices for navigating from mobile app to a web browser and back? ✆

I am designing a mobile app that can be used offline but offers time sensitive data to users that can only be found from third party web sources. The type of data the user needs to access is traffic ...
0
votes
0answers
18 views

Digital Video Recorder Glasses Spy Camera Eyewear for Usability Test

Do you think it could be useful to use a Digital Video Recorder Glasses Spy Camera Eyewear (e.g.: http://www.amazon.com/Recorder-Glasses-Camcorder-Eyeglass-4GB/dp/B00JIMMN92/) to record usability ...
3
votes
1answer
97 views

User classification

Are there any "standard" frameworks for user classification/categorization in terms of behaviour, frequency of use, expertise, loyalty, attitude to product etc? Examples could be: early adopter, ...
0
votes
3answers
60 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
1
vote
1answer
57 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
2
votes
1answer
85 views

multi-use physical buttons

The company I work for is beginning to incorporate LCD screens onto its devices, but not touch screens. These machines will be used in dirty, dangerous environments, so touch screens are not ...
0
votes
2answers
48 views

How do I get large numbers of specific users cheaply? [closed]

I need to recruit 100 users for a quantitative survey. The users need to have specific job roles in sales and marketing. While an even split in demographics is ideal, it is not required. I have the ...
5
votes
1answer
93 views

UX Design Processes - Differences between user stories / task Models / Use Cases etc

I'm getting really confused with the differences between some of these UX design processes. There seems to be so many methods that seem very similar (to me) and descriptions about each process all ...
2
votes
2answers
60 views

Designing a survey for people on the spectrum or have Learning Disabilities

My company is in the process of creating a new product for people with learning disabilities and Autism. We are currently in the discovery phase about to embark on user research. We'll be sending out ...
1
vote
3answers
78 views

User research drives design or vice a versa for existing product?

Looking for feedback on this work process: The product team is coming up with design features for existing product & then validating it based on user research (self reported). As a user/UX ...
0
votes
4answers
170 views

What is the difference between user's perspective vs perception?

In concept of usability ,What is the difference between user's perspective vs perception?
0
votes
0answers
28 views

Survey structure for collecting 'Brand Awareness' and 'Consumer Behavior'

I have created a survey to gather information on users regarding their existing knowledge on existing brands. Also I hope to obtain more knowledge into their behavior, specifically regarding their ...
0
votes
1answer
87 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. ...
2
votes
3answers
153 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
0
votes
2answers
34 views

How to do Remote User -research?

Our product users are not local users instead they are going to be from other part of the world. How do i understand the user behavior towards product, personas, how do i draw user journey for those ...
0
votes
2answers
83 views

User centered design and user research in startup

I've worked with a startup recently and I've noticed that they didn't do any user research upfront. They wanted to go straight to design without knowing users needs and problems. So, I've started ...
0
votes
2answers
65 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
1
vote
3answers
118 views

Determining which product features provide UX

Does anyone know of any papers/articles where the effort is focused on determining UX features (for any type of product) using scenarios/narratives. The key is that the article needs to be focused on ...
1
vote
1answer
40 views

How do I downgrade product tiers with set limits? 50 → 20 users

I'm currently designing a webapp that has three product tiers. Within the app you can create an organization and a specified number of people, documents and parts can belong to it depending on the ...
1
vote
2answers
159 views

What would be the best way or methodology to find my users' web browser? [closed]

I'm designing a new web project for a company. For the success this project, it will be very important to know the main web browsers that users use. What do you think would be the best research ...
2
votes
1answer
156 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
1
vote
1answer
39 views

Where to get people for user research, case studies, and personas? [closed]

I'm trying to improve my skills in running Q&A's and writing case studies of people so I can fundamentally answer questions about what features are needed, and why. The problem I'm having is ...
1
vote
4answers
145 views

Job title for someone who design and integrate physical products and ux research

What would be the job title for someone who design prototypes of the physical products, and also be able to modify/integrate existing hardware and software (ex. experimenting with arduino?) to make it ...
1
vote
4answers
163 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
4
votes
5answers
157 views

Is it best to add or remove functionality when using checkboxes?

Suppose there's a system where the user can make a blog post. This user can choose to allow or disable comments to their posts. He's going to make this choice for every post he creates. Now, the ...
1
vote
3answers
84 views

Is a search bar needed for small e-commerce sites?

I'm developing an e-comm site for a small retailer that sells specific products related to one type of activity. The whole product list is less then 50 items with three main categories. Are there any ...
1
vote
2answers
103 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
2
votes
1answer
39 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: ...
0
votes
1answer
67 views

Apple Watch: How to recruit users?

There are not a lot of users of the Apple Watch (at least in Germany there are probably less then 1%). Which user group would you recruit for a user test to get reliable results? I am thinking about: ...
1
vote
2answers
70 views

Now, I have gathered user behavior data on the most used items. How do I act on it?

The Background I've been investigating what parts of the website our users are mostly using. The access bar is the uppermost area of the website, covering Site Map to Translate. A specific section ...
2
votes
2answers
115 views

Is Google Analytics the right tool to measure user engagement across web and mobile?

I got a request from the UX team to put in Google Analytics(GA) into our mobile suite of apps to track different user engagement metrics. The reasoning is that GA is already being used on the web side ...
3
votes
1answer
78 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
2
votes
1answer
60 views

How to analyze Pre/Post Single Ease of use question data?

Hello all UX researchers, In my recent UX study, I used a single ease of use question at the start and end of the each task on the scale of 1 to 7 ( where 1= strongly disagree, 7= strongly agree). ...
3
votes
2answers
219 views

Drag and drop in long lists

I continue to hear drag and drop can be a bad user experience when dragging to reorder over long distances, such as within a list and when scrolling to the target location is required. Are there any ...
3
votes
4answers
96 views

Writing persona narratives - about existing scenario vs envisioned end scenario

Question in short When writing personas, do I: 1. Describe them in their current situation using whatever tool they may be using, or with no tool 2. Describe them using the tool that I am ...
2
votes
4answers
126 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
1
vote
2answers
114 views

Should you use hamburger / hidden navigation on larger desktop sized screens? [duplicate]

I've seen a lot of sites hiding their nav on desktop and simply showing a hamburger-esque menu. Obviously this looks more "minimal" But I can't help to think this isn't the best approach from a UX ...
2
votes
1answer
62 views

Upper Limit of Items for a Browse Experience

I am working on an application for browsing academic programs at a large university. The primary goal is to aid in discovery of majors/degrees that a student would otherwise not know existed, as well ...
5
votes
2answers
210 views

Simultaneous gestures on a touchscreen device?

Is there any existing research on dealing with simultaneous gestures on a touchscreen device? More specifically, the challenges and issues with allowing more than one person to interact with a ...
3
votes
2answers
109 views

Best Practice for product titles with dimensions

I am having a debate with someone about the best way to name products on an eCommerce site that has several different dimensions. For example: Epic 13 (33" x 50" x 78") Shower Stall with Center ...
2
votes
1answer
116 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...