Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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0
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0answers
23 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe? [on hold]

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
0
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1answer
27 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
0
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0answers
14 views

Is personas based on real users? [duplicate]

Today I met more than 10 users for a software which is going to be developed. Now I am trying to make personas but i am stuck. Should I pick one of them or just make a fake that covers all of their ...
0
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0answers
23 views

Camera Options for UX interviews [on hold]

We're in the process of conducting UX interviews for our app. We're wondering which is the best option for a camera. We tried Veho Muvi's Pro, but the resolution we got was only 640. We're looking ...
1
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1answer
23 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
3
votes
1answer
47 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
0
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3answers
93 views

Research Study App - Could use some tips!

Really new to the UX field as well for designing for mobile. Currently working on a behavioral research study with the use case being for 500 incoming freshmen college students. 250 will be the ...
103
votes
18answers
8k views

Why is it important to focus on user needs as opposed to requests?

This question is written with digital product design in mind, but is not exclusively tailored towards digital. It is pretty accepted that in order to design the 'best' solution to a problem, you need ...
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0answers
9 views

Template questions for user research group [duplicate]

I have just completed a HTML/JS prototype of a mobile application. Going forward, I would like to get a group of users to test the application, and offer their feedback. But as I will not be present ...
2
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0answers
77 views

Instant gratification in B2B onboarding

Instant gratification seems to work very well when onboarding B2C end-users. To the extent that it's pretty much table stakes in some app categories. Intuitively it should translate into B2B SaaS, ...
3
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2answers
85 views

Why are assumptions in Lean UX written in the form of “we believe … to be true” and not in the form of “we do not know if …”?

A characteristic of Lean UX is writing down assumptions, which are then used as the basis for design. But should I not rather write down the things I don`t know, and which I want to learn from users?
3
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1answer
156 views

What is best UX design process for a Startup? [closed]

I work for a startup and I am helping them to build their product. Past six months they have been iterating over the ideas to what to build and now they have finally have some ideas. When I joined ...
18
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11answers
3k views

Is it ok to use arrows to indicate money movement in & out of an account?

I have seen numerous examples of banking applications that use arrows to indicate money in and out of an account. However the direction of the arrow is a bit problematic, specifically in which ...
1
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3answers
113 views

Selected, Blue or Bold-Black?

I've seen two implementations of a "selected" schema. One uses the convention that blue is clickable, and therefor are using the selected one in black, and the clickable one in blue. The second ...
1
vote
0answers
136 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
3
votes
1answer
31 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
1
vote
1answer
61 views

Difference between User Story and Use Case

I'm not certain I understand what differentiates a user story from a use case. It seems like a very fine line to me. What is a use case and how does it differ from a user story?
1
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0answers
41 views

Value of UX in E-Learning? | Case Studies Needed

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
1
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1answer
104 views

Do people value more a city map or autocomplete input?

I'm building a classifieds website for my client and I'm confused as to what's the best way to show cities to the users of the website. Do people find a city map with selectable areas more valuable, ...
8
votes
5answers
184 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
0
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1answer
35 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
3
votes
1answer
55 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
2answers
93 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
0
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1answer
63 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
1
vote
1answer
30 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
1
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2answers
84 views

How many participants for an ethnographic field study?

I am gearing up for my first ethnographic field study of two to three different groups of users who use the same system. I'm trying to figure out if they use it in different ways even though their ...
4
votes
1answer
590 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...
16
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
2
votes
1answer
71 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
1
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1answer
40 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
4
votes
3answers
111 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
2
votes
1answer
64 views

Progressive Profile Capture

Can someone please point me in the right direction of research on progressive info collection? Seen in apps like Match and LinkedIn where they ask a few questions, then later prompt for more. ...
58
votes
11answers
8k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
0
votes
1answer
73 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
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4answers
164 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
3
votes
4answers
233 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
3
votes
2answers
114 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
3
votes
3answers
247 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
0
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3answers
101 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...
1
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3answers
95 views

Correct way to verify a users identity on a serious site

I need a way to verify a users identity because my web site handles peer to peer buying and selling and I would like to minimize the amour of fraudulent users posting fake listings and never shipping ...
1
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2answers
90 views

Does logical program flow make a program more compatible with the human mind?

I recently began to wonder if a more logical program was more 'compatible' with the human mind, as in being more natural to use, and making the user feel more in control. Is this necessarily true? ...
2
votes
2answers
47 views

Studies on negative vs positive framing of registered user benefits?

I'm looking into the influence of framing effects on the willingness of guest users to register with a website. Specifically, I'd like to know how the positive or negative framing of user benefits can ...
2
votes
1answer
165 views

Personalised user Experience: Theme selection?

I am working on a design to allow users to set their preferences in terms of product themes/topics; this functionality will sit within a profile area where users provide other types of information.The ...
3
votes
2answers
403 views

What is the resistance within organisations for creating a customer/user knowledge base?

I am a passionate advocate for establishing a repository of information relating to all aspects of contact and interaction with the customer to help collect and extract information that is pertinent ...
0
votes
1answer
61 views

How to best explain to users how their details will be used?

What would be the best approach to explain to users that their information will be used to: 1- help authenticate them if they do get locked out of their account. 2- Communicate with them regarding ...
1
vote
2answers
266 views

User research for a product users have never used

I am designing a health tracker app for the users in my organisation and I am planning to interview users in order to understand them more. However, these users have never used such an application ...
0
votes
1answer
47 views

Research Method to measure user's satisfaction through Questionnaire

So, I have a project in gesture, where I proposed some gestures to be used for some action. Let's say it's a hand gesture design to control a menu (menu as in dropdown menu, or main menu in a video ...
4
votes
4answers
720 views

What is the difference between human factors and UX design?

I appreciate that this question might not have a well defined scope but i am hopping that providing a context might help. So consider the aviation industry ( often associated with Human factor) as an ...
1
vote
2answers
36 views

Research methods specific to former customers?

I have the opportunity to reach out to former customers to understand why they decided to move to a competing product. Are there any specific approaches for this type of customer engagement? Any dos ...