Comprises multiple methods for gaining insight into user needs and behaviours from real end users.

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2
votes
1answer
41 views

Acceptable image resolution relative to native display resolution on high-PPI displays?

I'm wondering if there are any studies - or even anecdotal evidence - on what the acceptable resolution of images is on high-resolution screens (e.g. phones and tablets). Obviously, an image that's ...
3
votes
0answers
22 views

How might I print onto 3×3 sticky notes? [migrated]

As cute as writing with Sharpies is, I'd like to print the findings from some user interviews onto sticky notes for affinity mapping. My reasoning is that printed characters are more reliably readable ...
2
votes
2answers
21 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
0
votes
0answers
91 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
1
vote
1answer
79 views

Guidelines for text-free filter?

I'm wondering if there are guidelines on how to let my users enter a text-free filter where I want to let then use wildcards (besides 'simple' text). Assuming I have a report with columns and lines, ...
0
votes
1answer
17 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
4
votes
3answers
90 views

What is the best way to find existing usability research?

Sometimes I'll be working on a project and wonder if someone has already researched a particular problem. The issue is that I don't currently have a good way to easily search through existing bodies ...
0
votes
2answers
33 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
3
votes
1answer
36 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
15
votes
8answers
1k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
0
votes
2answers
69 views

User expectation for deleting an entry in listview Android?

My requirement for an Android app is to show an alert dialog when a user deletes an entry from the listview. Is it really necessary to show a dialog for deleting a single entry or is it enough to ...
2
votes
3answers
105 views

Focus state for Split Button?

What will be the action if the "Tab" key is focused on the split button? a. both the "A" & "B" gets focused. b. "A" gets focused first and "B" get focused on next "Tab". c. only the "A" get ...
1
vote
1answer
57 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
0
votes
2answers
51 views

Usability in Mobile Learning

I am making a research about interfaces and usability of mobile apps for learning idioms (duolingo, babel, vox, etc). The research has a objective to gather aspects, such as: efficiency, learnability ...
0
votes
0answers
14 views

Is personas based on real users? [duplicate]

Today I met more than 10 users for a software which is going to be developed. Now I am trying to make personas but i am stuck. Should I pick one of them or just make a fake that covers all of their ...
1
vote
1answer
25 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
3
votes
1answer
72 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
0
votes
3answers
100 views

Research Study App - Could use some tips!

Really new to the UX field as well for designing for mobile. Currently working on a behavioral research study with the use case being for 500 incoming freshmen college students. 250 will be the ...
114
votes
18answers
9k views

Why is it important to focus on user needs as opposed to requests?

This question is written with digital product design in mind, but is not exclusively tailored towards digital. It is pretty accepted that in order to design the 'best' solution to a problem, you need ...
0
votes
0answers
11 views

Template questions for user research group [duplicate]

I have just completed a HTML/JS prototype of a mobile application. Going forward, I would like to get a group of users to test the application, and offer their feedback. But as I will not be present ...
5
votes
1answer
129 views

Instant gratification in B2B onboarding

Instant gratification seems to work very well when onboarding B2C end-users. To the extent that it's pretty much table stakes in some app categories. Intuitively it should translate into B2B SaaS, ...
3
votes
2answers
91 views

Why are assumptions in Lean UX written in the form of “we believe … to be true” and not in the form of “we do not know if …”?

A characteristic of Lean UX is writing down assumptions, which are then used as the basis for design. But should I not rather write down the things I don`t know, and which I want to learn from users?
3
votes
1answer
172 views

What is best UX design process for a Startup? [closed]

I work for a startup and I am helping them to build their product. Past six months they have been iterating over the ideas to what to build and now they have finally have some ideas. When I joined ...
19
votes
11answers
3k views

Is it ok to use arrows to indicate money movement in & out of an account?

I have seen numerous examples of banking applications that use arrows to indicate money in and out of an account. However the direction of the arrow is a bit problematic, specifically in which ...
1
vote
3answers
120 views

Selected, Blue or Bold-Black?

I've seen two implementations of a "selected" schema. One uses the convention that blue is clickable, and therefor are using the selected one in black, and the clickable one in blue. The second ...
3
votes
2answers
207 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
3
votes
1answer
36 views

User Research to validate App Concepts

I've been working with clients who want to create new native apps. They already have apps for their business and want to create apps to reach a broader audience. So, my company (and me, by default) is ...
1
vote
1answer
66 views

Difference between User Story and Use Case

I'm not certain I understand what differentiates a user story from a use case. It seems like a very fine line to me. What is a use case and how does it differ from a user story?
1
vote
0answers
49 views

Value of UX in E-Learning? | Case Studies Needed [closed]

Are there any good case studies that prove the value or ROI of implementing user experience in e-learning. Especially any online learning center for financial services?
1
vote
1answer
117 views

Do people value more a city map or autocomplete input?

I'm building a classifieds website for my client and I'm confused as to what's the best way to show cities to the users of the website. Do people find a city map with selectable areas more valuable, ...
8
votes
5answers
207 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
0
votes
1answer
36 views

Is the OS and browser used important when taking a screenshot?

If I am taking a Screenshot (or say creating an animated gif) showcasing a particular aspect of a web-app (ie: dragging and dropping files from a folder onto the browser) is the OS/Browser combination ...
3
votes
1answer
63 views

Should employees and customers use the same or specialized interfaces for completing the same tasks?

A company previously had one application that customers could use to access their account, pay their bill etc. Alternatively, customers could call, and an employee would answer the phone and do all of ...
3
votes
1answer
107 views

What's the term for modeling detailed customer behavior in service/UX design?

Let's say I'm designing a service experience for a restaurant app. For a typical restaurant, you have an owner, a manager, an executive chef, line cooks, waiters, and a bar manager. Only the waiters ...
0
votes
1answer
66 views

How do i decide how the same website behaves in two different tabs in one browser?

See this is very interesting issue. User on my website uploads a design for 3D printing and then we offer him different prizes for different materials. For an example, if you upload a model and want ...
1
vote
1answer
33 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
1
vote
2answers
145 views

How many participants for an ethnographic field study?

I am gearing up for my first ethnographic field study of two to three different groups of users who use the same system. I'm trying to figure out if they use it in different ways even though their ...
4
votes
1answer
604 views

What is a reason for using both autocomplete and suggestion features?

This pattern is best shown when searching on Google. When a user starts typing (in this case stack), four suggestions show up on a dropdown list below but also, at the same time, the one that is at ...
16
votes
5answers
2k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
3
votes
1answer
78 views

Is there any research into whether/how people save username/password combinations?

It's something of an open secret that many people don't handle the security of their accounts online in the same way the designers of such systems would want them to. This is why we often see text ...
1
vote
1answer
48 views

Search options for a tag hierarchy view

I am implementing a hierarchy of tags that a user can associate with certain objects relevant to their situation. The tag names can be duplicated, given the same name tag does not exist under the same ...
4
votes
3answers
115 views

How to know what user likes or dislikes about a product or service when user is unable to express it himself?

I see many people prefer one product or service over another in same category but when we ask them what did you like or dislike in those products they don't really have any answer. They say "I don't ...
2
votes
1answer
100 views

Progressive Profile Capture

Can someone please point me in the right direction of research on progressive info collection? Seen in apps like Match and LinkedIn where they ask a few questions, then later prompt for more. ...
59
votes
11answers
8k views

Should users be allowed to use any special character they want when creating a password?

I came across a number of login configuration settings where there is a list of allowable special characters and was wondering: Does this limitation cater for a specific security or usability need? ...
0
votes
1answer
77 views

UX research to build category navigation for video site

I have been asked to make categories for navigating on our viral video site. So far I'm thinking of doing the following ux research: Open card sorting Make our list of the most popular videos into ...
1
vote
4answers
186 views

How to design a physical device?

I have an idea for a product startup. It is a wearable device with one functionality, around which I and my friend started to think. We are pretty sure that we can develop it with only this ...
3
votes
4answers
246 views

What is the logic behind “Print to save pdf” workflow?

When you print any document in OS X, you can "print" the document as a PDF by accessing a PDF menu at the bottom-left of the print panel, where you can open the PDF in Preview, save it as a PDF or ...
3
votes
2answers
123 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
3
votes
3answers
249 views

Does spamming users work?

If there's one thing that drives me absolutely mad it's when I sign up to a website or an app and they send me emails without my consent to either "remind" me to use their product more often or give ...
0
votes
3answers
105 views

What is the best number of navigation options to have on a website

Im looking at building a website WITHOUT the hamburger. However due to strict requirements we currently have 9 categories plus a large logo. There are 3 main categories, 3 of medium use and 3 with ...