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4
votes
2answers
35 views

Combining 6 apps into one

I'm building an application that caters to a specific set of people for example construction workers [edit: removed "students, or coffee drinkers"]. So for instance, an app for construction workers ...
2
votes
4answers
935 views

Why don't air travel booking sites use the “shopping cart” UI concept?

I am working on an Airline site refactor, and I realized that the abandonment after searching and selecting a flight is very high. I think for returning visitors it would be nice having a way to ...
1
vote
3answers
28 views

Ecommerce User Journeys [closed]

I'm working on an Ecommerce project and am trying to identify some core user journeys. The site allows users to search and browse for products and then buy them using various cards. The site has a ...
6
votes
7answers
325 views

What is the best mobile number authorization strategy?

In recent years, mobile number has become an important factor for authentication and hence more and more enterprises employ methods to capture their users' mobile numbers using SMS. In a typical ...
2
votes
1answer
57 views

What is the best approach to managing multiple audiences for a pharmaceutical product?

I have been looking at the various methods to split the audience and none seem to be ideal. interstitial window asking the user to choose patient or Healthcare professional (HCP) patient focussed ...
0
votes
1answer
30 views

Should a UX map be done per interview / persona or by collecting different interviews?

Should I interview one user and create one document per interview , or should I create just one journey with a high level big picture?
0
votes
2answers
97 views

Flow for scheduling payments

So am working on a mobile app that allows users to send money & pay their bills (electricity & telephone) Am adding a feature where these payments can be scheduled in advance. However i am ...
1
vote
0answers
127 views

What is the best software for user experience journeys ? [closed]

I'm trying to do an user experience for a complex hardware product. The journey will start from the company installing and configuring the software, training, then using for different case scenarios. ...
0
votes
0answers
40 views

mixing and matching on-page and separate-page nav links

My personal website has a navigation bar where the first three links take the user to different sections of the front page, while the next three links take them to various other pages. I don't make ...
3
votes
1answer
2k views

Storyboard and User Journey: what's the difference?

I've been asked this question and couldn't provide a good answer. My understanding is this: Edit: Storyboard (not User Story) is a rough sketch of your user's day to day activities. It captures the ...
2
votes
1answer
379 views

When are service blueprints more useful than journey maps?

Service blueprints are divided into layers from the customer and physical evidence, to the front of house employees and systems, to the back of house employees and systems. Journey maps seem to be a ...
1
vote
3answers
65 views

Would user frustrations come under the umbrella of a user journey?

I am designing a time planning tool. I have created several personas, which are using multiple other tools to achieve something that should be easily achievable with the software I am designing. I ...
2
votes
2answers
132 views

Any evidence password strength indicators break user journey?

Have any studies been conducted on whether password strength indicators break user journey's. Here is a hypothetical scenario: As a customer of an eCommerce website, I am ready to make a purchase ...
0
votes
2answers
83 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
2
votes
1answer
294 views

Creating an extremely detailed user Journey Map

I'm about to start work on a detailed customer journey map for a travel company. This to be for an end to end service and there are a LOT of touch points. I'm just curious has anyone any tips/feedback ...
3
votes
1answer
227 views

Creating a customer journey map and then elaborating it

I need to create a customer journey. This customer journey will then be elaborated into more detailed requirements and then passed to vendors for them to estimate and price. This is the end goal. I ...
2
votes
4answers
3k views

What is the difference between a customer journey and a user journey

What is the difference between a customer journey and a user journey? I am planning a requirements workshop for a new CRM implementation. We have identified all the customer journeys but we need to ...
4
votes
3answers
86 views

Staying current with many enterprise applications in the portfolio

Our organization has 6 applications that our end-users interact with on a daily basis. Each application is developed by a separate team and lives in their own solution files. We've made an effort in ...
1
vote
3answers
473 views

What's a good alternative to lightboxes?

I'm designing a form with 4 accordions. On the end of the 1st accordion, 1 of 2 things will happen: Success: user will go to next accordion and all is okay Not successful (user is referred to call ...
1
vote
4answers
191 views

Express buy button for a complex product (diffrent size,colors). Any experience or examples?

I want to launch a "Express Buy" button just under a product picture. The idea is to avoid one click, the one that goes to the product card. I want this to go straight in to my user's shopping cart. ...
2
votes
2answers
281 views

When are customer journey maps useful?

How do I find data to build customer journey maps? I ran some surveys but I don't think that survey answers are useful enough to build a customer journey map. I don't have enough emotional data, but ...
14
votes
5answers
2k views

How valuable are user journeys?

The last time I mapped out a user journey was during a pitch process. The only reason I did a user journey was to demonstrate to the client how the user would get from point A to B without having to ...
15
votes
2answers
6k views

Ways to visualise a user journey

I would like some opinions on user journeys and how to present them, specifically to the client. What do you think is the best way to present them and what tools would you use to create them? Do you ...