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3
votes
8answers
106 views

What is the best practice for “submit a problem”?

We often get feedback like : "it's not working" through our "Submit a Problem" form. I'd like to gently encourage the user to tell us: I did ... And expected ... but this happened... I'm ...
14
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
0
votes
2answers
52 views

Source of user contacts for app

I'm making a mobile app similar in functionality with Whatsapp where the user will have to select and contact acquaintances (friends, family, co-workers ..you name it) so I'm just wondering if it's ...
1
vote
2answers
73 views

How many items is too many for a card sort?

I'm looking to run a card sort to help gain understanding of how people would group & categorise courses. I currently have a list of 142 courses. I'm worried that the list is too long and ...
47
votes
14answers
6k views

Should a progressbar go both ways?

I'm developing a long-running algorithm and want to give my users an idea of what is the current state of the calculation. I thought of adding a progress bar indicating the percentage of all the ...
3
votes
2answers
50 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their ...
1
vote
1answer
26 views

Getting feedback and suggestions from users [closed]

I am rebuilding an ERP software.I want to get feedback and suggestions from users on the current software , so that I can build more user-friendly interface and functionality.Suggest me some ideas how ...
0
votes
2answers
68 views

How to design user-centric feedback forms

It seems to me that most feedback forms have been designed for the simplicity of implementation, rather than providing users with a really good experience in giving feedback. I am wondering exactly ...
0
votes
1answer
28 views

Design and development team experience with community/user driven feedback platforms

In reviewing the benefit of transitioning to a user/community driven product design and development process, the availability of platforms such as GetSatisfaction and UserVoice (plus other similar ...
1
vote
3answers
182 views

Strategy to ask app-users for review

I am a Front-end developer in a team and we are developing a travel app for Android and IOS. This mobile app offers users to search and book hotels. We want to build a mechanism to ask users for ...
1
vote
2answers
71 views

Possible (best) way(s) to provide feedback for an action of Google Chrome Extension ContextMenu

I am making a Google Chrome Extension called Duolingo Notes, this extension can help the Duolingo learner bookmark the sentence in Duolingo courses. I would like to use a ContextMenu (the ...
5
votes
1answer
174 views

We will have 20 users available for 90min during a client forum. How to use the time?

I am currently responsible for the enhancement of the user experience for an enterprise software in the airline industry. At the moment we are conducting fundamental user research stuff such as: ...
-1
votes
4answers
95 views

Design Patterns for simplest, easiest to use website Feedback/Contact us form? [closed]

I'm looking for some canonical examples of Feedback forms. (Sort of Best Practice kind of thing). Goal is to make this as easy to use and gather only enough info to respond to the user. I've looked ...
0
votes
1answer
99 views

Self hosted user feedback options

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
9
votes
1answer
237 views

How can I get useful usability data from a focus group?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, ...
3
votes
3answers
293 views

Am I providing too little feedback?

Consider this form in its blank state. Here's an example of an invalid entry. I pre-filled two fields because I belief that, edge cases aside, most users would attempt to use the form ...
2
votes
2answers
83 views

How does providing feedback influence quiz performance?

Working on the design of an online quiz tool, I'm considering what would be the best way to give feedback to the users. It's about multiple choice tests used for knowledge testing of health care ...
3
votes
5answers
297 views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
8
votes
3answers
480 views

Pop ups soliciting user comments on websites, good or bad?

Recently I was browsing a well known British high street shop's webshop and in the middle of my session a pop up appeared asking if I had any comments on the site. From a recent survey I did on mobile ...
1
vote
1answer
193 views

user flow using a feedback button

Suppose I have a mobile app which asks users for their feedback on the app. The feedback button is located on the main screen at the bottom of the list (the app is built with a list). After the user ...
3
votes
6answers
386 views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...
3
votes
4answers
246 views

How to replace the “beep” in software running of modern computer

I'm working on a legacy system written in C++ with MFC. This system was build on 486 and one of the best way to let know the user that there was something that didn't work without using a modal ...
2
votes
4answers
422 views

Specific techniques to interview customers/users for UX/customer discovery questions

I am a UX designer, and my task in a desktop application development is to discover what is the need of the users and how they would want to use it. It's a UX designing job plus customer ...
4
votes
1answer
101 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...