Helpful information or criticism that is collected to find out what can be done to improve a product.

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4
votes
2answers
71 views

How to find community feedback sites for web design and user experience critiques?

One of the ways I improve my website design and good user usability skills is by looking at other people's critiques on websites. I used to like Concept Feedback but it has closed down. How do I find ...
1
vote
0answers
83 views

Feedback Messages best practice [closed]

Currently i am working on Feedback messages for an ecommerce website in different state and i am looking for best practice regarding the Feedback message/notification color ? should be with icon or ...
3
votes
1answer
92 views

One-step versus two-step user feedback experiences

I am working on a user feedback mechanism, and have seen conflicting content out there on the best way to remove user-friction from submitting useful feedback. There is the simple and streamlined ...
1
vote
3answers
74 views

Best moment to ask for feedback why the user is not converting?

I want to understand better why the user is not converting, thus when he arrives at my page, why he does not buy anything. I was thinking to show a modal with a couple of pre-defined quick answers ...
0
votes
0answers
27 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
2
votes
1answer
95 views

End-user feedback interview for an early stage prototype

Are the following questions appropriate to garner feedback from an early stage prototype? If not, what questions would be more appropriate: For the individual: For the business:
2
votes
3answers
167 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
0
votes
1answer
74 views

How should i display a 'non checked' checkbox?

At the moment i'm making a redesign for a page where the customer can fill in their preferences for receiving a newsletter. There are four options that can be selected and on the enterance of the ...
1
vote
4answers
103 views

Gathering Users Feedback

I am looking for innovative ways to gather feedback from customers of a platform and a service in a global scale. Although I am willing to talk with users, I am more interested to know if you have any ...
0
votes
1answer
167 views

Best way for handling a user/customer database for feedback

For product of a certain size there are many people involved with research and feedback for each part/module of it. In addition, marketing and business people run their research as well. Are there ...
3
votes
1answer
34 views

Analytics for a CRM to view more customer information

I'm integrating my inbound marketing CRM to another web application so that I can get more information from my users. Specifically, this web application allows me to create feedback forms so that I ...
2
votes
1answer
79 views

Recording On Page at User Discretion?

I work purely on heavy use intranet applications. Due to the usage and frustration with many of these applications, users are more than willing to provide detailed feedback. We have been throwing ...
2
votes
3answers
92 views

Animation as user feedback: how to do accessibility here without being redundant?

I have a list of "Texts" being displayed on a list. The user can reorder it when click on an action button, and when do that, an animation works as a feedback to the user. The Texts move, changing ...
2
votes
3answers
139 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
65
votes
9answers
7k views

How to convey: “don't move until the task is done!”

Our local public transportation system uses electronic cards (something like RFID technology) to validate rides. Users enter the vehicle and place their contactless card against a reader, and a beep ...
3
votes
1answer
236 views

How to gather “post-experience” user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
0
votes
2answers
2k views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
5
votes
5answers
211 views

What is the best way to get good feedback on my designs from my team?

What is the best medium for getting feedback from my team? Sitting down with people is most helpful but takes most time. Sitting down with individuals gets high quality feedback but ends up with me ...
0
votes
1answer
450 views

Is the JIRA Issue Collector useful for collecting UI feedback? If so, any best practices? [closed]

In my company we use JIRA issues in each product function to track and manage our work. The UI designers also use this on a daily basis. While exploring, I came across a feature called Issue Collector....
1
vote
1answer
33 views

Allow as many user reviews as the number of people involved in a transaction?

Take a service where you can buy places/tickets to do an activity, like enjoying a tour, or seeing a show, eating at a restaurant, whatever you want. As is common, the service asks users to leave a ...
4
votes
3answers
120 views

Not notify user about bad results?

I'm developing an App that saves a user time doing something by giving the user instrcutions every step of the way. To make it more rewarding to use the App I want to give him some feedback on how ...
3
votes
8answers
236 views

What is the best practice for “submit a problem”?

We often get feedback like : "it's not working" through our "Submit a Problem" form. I'd like to gently encourage the user to tell us: I did ... And expected ... but this happened... I'm ...
15
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
0
votes
2answers
69 views

Source of user contacts for app

I'm making a mobile app similar in functionality with Whatsapp where the user will have to select and contact acquaintances (friends, family, co-workers ..you name it) so I'm just wondering if it's ...
1
vote
2answers
131 views

How many items is too many for a card sort?

I'm looking to run a card sort to help gain understanding of how people would group & categorise courses. I currently have a list of 142 courses. I'm worried that the list is too long and ...
51
votes
14answers
6k views

Should a progressbar go both ways?

I'm developing a long-running algorithm and want to give my users an idea of what is the current state of the calculation. I thought of adding a progress bar indicating the percentage of all the ...
3
votes
2answers
81 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their workflow....
1
vote
1answer
70 views

Getting feedback and suggestions from users [closed]

I am rebuilding an ERP software.I want to get feedback and suggestions from users on the current software , so that I can build more user-friendly interface and functionality.Suggest me some ideas how ...
3
votes
4answers
743 views

How to design user-centric feedback forms

It seems to me that most feedback forms have been designed for the simplicity of implementation, rather than providing users with a really good experience in giving feedback. I am wondering exactly ...
0
votes
1answer
55 views

Design and development team experience with community/user driven feedback platforms

In reviewing the benefit of transitioning to a user/community driven product design and development process, the availability of platforms such as GetSatisfaction and UserVoice (plus other similar ...
3
votes
4answers
525 views

Strategy to ask app-users for review

I am a Front-end developer in a team and we are developing a travel app for Android and IOS. This mobile app offers users to search and book hotels. We want to build a mechanism to ask users for ...
1
vote
2answers
155 views

Possible (best) way(s) to provide feedback for an action of Google Chrome Extension ContextMenu

I am making a Google Chrome Extension called Duolingo Notes, this extension can help the Duolingo learner bookmark the sentence in Duolingo courses. I would like to use a ContextMenu (the chrome....
5
votes
1answer
191 views

We will have 20 users available for 90min during a client forum. How to use the time?

I am currently responsible for the enhancement of the user experience for an enterprise software in the airline industry. At the moment we are conducting fundamental user research stuff such as: ...
-1
votes
4answers
352 views

Design Patterns for simplest, easiest to use website Feedback/Contact us form? [closed]

I'm looking for some canonical examples of Feedback forms. (Sort of Best Practice kind of thing). Goal is to make this as easy to use and gather only enough info to respond to the user. I've looked ...
2
votes
1answer
214 views

Self hosted user feedback options [closed]

Our product requires us to self-host whatever tools we use for information privacy. If our on-site lawyers do not approve a tool or service, we cannot use it. I have been tasked with coming up with ...
14
votes
3answers
568 views

How can I get useful usability data from a focus group that are not made up of end-users?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, it'...
3
votes
3answers
331 views

Am I providing too little feedback?

Consider this form in its blank state. Here's an example of an invalid entry. I pre-filled two fields because I belief that, edge cases aside, most users would attempt to use the form appropriately....
2
votes
2answers
201 views

How does providing feedback influence quiz performance?

Working on the design of an online quiz tool, I'm considering what would be the best way to give feedback to the users. It's about multiple choice tests used for knowledge testing of health care ...
3
votes
6answers
1k views

Best strategy to gather feedback for beta android app

I am working on a product that will soon release a beta android app, not through google play, but just sending the apk around to a couple of people. I am now looking for ways to gather user feedback ...
8
votes
3answers
876 views

Pop ups soliciting user comments on websites, good or bad?

Recently I was browsing a well known British high street shop's webshop and in the middle of my session a pop up appeared asking if I had any comments on the site. From a recent survey I did on mobile ...
1
vote
1answer
415 views

user flow using a feedback button

Suppose I have a mobile app which asks users for their feedback on the app. The feedback button is located on the main screen at the bottom of the list (the app is built with a list). After the user ...
3
votes
7answers
941 views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...
3
votes
4answers
256 views

How to replace the “beep” in software running of modern computer

I'm working on a legacy system written in C++ with MFC. This system was build on 486 and one of the best way to let know the user that there was something that didn't work without using a modal ...
3
votes
4answers
828 views

Specific techniques to interview customers/users for UX/customer discovery questions

I am a UX designer, and my task in a desktop application development is to discover what is the need of the users and how they would want to use it. It's a UX designing job plus customer discovery/...
5
votes
1answer
139 views

What would work better in order to get feedback upon unsubscribing from newsletter?

In our email newsletters the user will find an unsubscribe link... Should that link when clicked automatically unsubscribe the user? Or should they be presented with a form to confirm the action? I ...