The consistency that users expect from products.

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76
votes
12answers
8k views

Should I redirect the user if there's only one search result, or still show the results list?

If a search results in only one item on the search results page, should I save the user’s time by immediately redirecting him/her to the searched item, or let the user see the list before moving on? ...
75
votes
14answers
10k views

Should you concede to user demands that seem clearly inferior?

Currently working on a ground-up (not just the UI) reimplementation of a whole, existing system. Because it's internal we've been able to work with its existing users during the process, and get their ...
75
votes
12answers
13k views

Are people sick of logins?

If you have a website where users 90% of time only read and view content, but rarely post, like a blog, does it make sense to force a login? If I force the user to login to view some information, ...
68
votes
10answers
16k views

Why is sugar not in a shaker?

At most restaurants that I've seen, the middle of the table is set up with: One salt shaker One pepper shaker A small dish of a few sugar packets Why isn't sugar put in a shaker like salt and ...
61
votes
13answers
12k views

How to convince a client that the website doesn’t need to be too animation-driven to stand out?

I had a discussion with my client about a website revamp (it's an agency website). He’s a business strategist and not a web / UX designer. In the meeting, we showed him several websites (from ...
61
votes
10answers
9k views

Is it safe to assume everyone uses / has mouse wheels?

Is it safe to assume all users are aware of using the mouse wheel to scroll and that all users have a mouse wheel on their mouse? I'm hoping to implement a scrollbar which stays hidden even when you ...
61
votes
14answers
13k views

Make people understand they can click on a button in a flat design

I'm creating a flat-ish responsive website, which basically is an online résumé. I'm displaying skills (but it could be whatever) in a grid system. Each skill is clickable, to display some ...
60
votes
5answers
9k views

Should “Deletion successful” confirmation be red, or green?

What color should a deletion confirmation message be? This is related to the question Should 'yes, delete it' be red, or green?, but different because this question asks about a passive confirmation ...
47
votes
6answers
4k views

Will forcing response time to the average time as a minimum improve UX?

I have a situation where my Ajax call response time could vary from 14ms to 600ms, because of the complexity of a Query they could make. From my experience Users take for granted those 20-80 ms round ...
42
votes
9answers
8k views

Might a design be “too good” for users that expect a low price?

I am working hard on the new design of an online shop using all the best practices. But I had this strange thought: What if a design is so good that it worries the user? When you see something well ...
41
votes
2answers
6k views

Gender neutral photos for users who don't yet have a profile picture

I am administering a web application that has male and female users. Currently, the default user photo is: I don't like this because it seems rather masculine and gives me the impression that the ...
40
votes
5answers
3k views

Should edits affect upvotes/likes?

Suppose there is site with an upvote/downvote (like SE) feature, or a "liking" feature (like Facebook). A user posts something to this site and other users can cast their vote on it. Now suppose the ...
39
votes
4answers
4k views

Should I empty the wrongly filled fields or leave as user has filled after validation message?

In our mobile applications (intended for Android and iOS platforms), we have fields that should be filled by users. If the user fills the field not in required format what should I do show the ...
38
votes
5answers
7k views

Do capital letters make you seem serious?

Lately, I've been seeing a trend of using lower-case letters over capital letters. Outlook Hello, matthew Smart Water In the above picture, there are many examples of simple sentence structure ...
37
votes
5answers
4k views

Are there any letters/numbers that should be avoided in an ID?

For example, an image upload site that gives you a 5 digit ID for your file (domain.com/aCd5y) Should any letters/digits not be used in the final ID, to make it easier for people to read and share ...
34
votes
7answers
6k views

How to make irregularly shaped objects / elements look clickable?

On our homepage, we have these irregularly shaped elements that are clickable above the fold (actual images are not cats, just for demo): http://codepen.io/aguerrero/pen/pgvJoa And this is how it's ...
29
votes
9answers
3k views

Will I confuse users by making my whole site HTTPS?

I'd like to make every page on my site load through HTTPS by default (less hassle at my end, personally I prefer HTTPS if given a choice as a user). However, I'm concerned that seeing the HTTPS icon ...
27
votes
3answers
4k views

Is it acceptable to place video controls at the top of a video?

Is it okay to place video controls at the top of a video? Like so: Mainly considering a full screen video streaming platform like Netflix, I believe this format has some benefits: Subtitles would ...
27
votes
7answers
23k views

Use up or down arrow to represent “sort ascending” at table header

To represent "sort ascending" (a -> b -> c -> ...) , my first sense told me that, I should use ↓ to represent it. This is because if I lay my data a b c It seems like thing is moving naturally ...
25
votes
3answers
2k views

What text should be used for an insertion button? “Create”, “New” or “Add”?

Whenever I have been designing interfaces, I always wonder if I should name the button Create, New or Add. I have never decided and stuck with one and would like to get an explanation on what use ...
23
votes
7answers
2k views

Distinction between saving and exporting

Some software makes a distinction between saving and exporting. Lets take the image processing software GIMP as an example. The save button will only allow to save the project file in the native gimp ...
23
votes
6answers
3k views

Next vs. Continue

Is there any situation in which either Next vs. Continue would be more appropriate to use? I'm working on an application that has many, many different forms (data entry), and have been using the word ...
23
votes
2answers
2k views

Google UX flaw? switching placement of Videos and Images

Google offers the possibility to search for several different types of media/information: Web, Images, Video, Maps, etc. Lately I noticed that these choices for other types of information is ...
22
votes
4answers
1k views

What's the rationale behind Google's “no save” approach?

Before anything, this is something I'm seeing on several sites, not only Google, but I think it started with Google, and it's obviously the most known case. There are several UX aspects quite arguable ...
22
votes
3answers
3k views

Login and Register in one form

We have been seeing more sites following this UX enhancement: where login form actively checks for registered username/email, if a user entered an unknown email/name, then the form inputs are updated ...
22
votes
4answers
2k views

Do product-based sites NEED review capability?

One of my newest projects is enhancing the user experience for a well-established industrial product site. (Instead of Home Depot's variety, think "huge variety of locks in many sizes, shapes and ...
21
votes
3answers
596 views

Highly rated content, how do users expect this to be sorted?

We are currently designing a community where users can upload content (User Genererated Content). This content is voted on by those who have used the uploaded content (usage is a criteria for voting) ...
18
votes
6answers
4k views

Which way should arrows point for a dropdown button?

In the following images I've animated a button dropdown where the arrow animates to the downward position when displaying the dropdown menu. Wondering if there is any usability studies on this or if ...
18
votes
3answers
2k views

Multiple notifications for the same thing

I am not a UX expert but since I work in internet space I have some interest in it. I am slightly bothered by multiple notifications for the same thing I receive on my mobile phone (I use android). ...
17
votes
5answers
2k views

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...
16
votes
5answers
3k views

Why does the caps lock key have a down arrow as its icon?

The caps lock key has a downwards arrow like this as its icon on most keyboards: Isn't that hugely counter intuitive and inconsistent with the way the Shift key is designed like? One would imagine ...
15
votes
3answers
31k views

How do users react to Bootstrap's uneditable-input class?

Bootstrap supplies a class .uneditable-input, which can be applied to a span/label/text/etc to mimic the appearance of a disabled text input. Bootstrap describes it as: "Uneditable inputs: Present ...
14
votes
7answers
292 views

Should an 'error message' be shown before or after user interaction?

In a web application we have functionality that enables users to reschedule an appointment that they have previously booked, by clicking on a call to action/link on their summary page. However, there ...
13
votes
4answers
1k views

Text Field Validation vs Prevention

I've been having a debate (mostly with myself) over the best approach to deal with invalid input in text fields -- validation versus prevention. Taking a numeric text field as an example, is it ...
12
votes
3answers
429 views

When you don't understand your users

I work on internal software in an aeronautical engineering firm. Often internal users will request software enhancements using highly technical aeronautics terms and I have NO IDEA what they're ...
11
votes
3answers
956 views

Which accordion Identifiers work best?

which accordion identifiers make more sense? Plus and Minus OR up & down arrow chevrons I'd be very interested to see if anyone has any analytics or proofs on these concepts. As always, ...
11
votes
5answers
1k views

Default filtering behavior: Everything displayed or everything hidden?

We have a selection field on our website. And today we had a discussion at the office about our filter options when the user is facing the filter options for the first time. Option A No filters are ...
11
votes
3answers
1k views

Which Feature request to implement?

One of my clients use a voting system like GetSatisfaction to collect feature requests from users. But I, as a Product consultant, don't really insist in executing the most voted feature as the same ...
9
votes
3answers
873 views

Whether to display or hide user Account Balance when it is 0?

The project is not related to baking directly but it is related to user payments and orders. Users can place orders and pay for the orders online. Post login, user lands on main dashboard, where ...
9
votes
3answers
2k views

When should you mark something as read?

I'm building an application where a user can be mentioned by another user and they get a notification. Similarly, they can send e-mails and they get a notification when someone replies to that e-mail. ...
9
votes
5answers
393 views

During usability tests I see several people try to scroll down, how can the UX be improved to avoid this

I've got a mobile app where elements are displayed as a list (see illustration below) and all list elements fit on the mobile device's screen (total number of elements is 6). What I've seen people ...
9
votes
2answers
483 views

Login without breaking the user flow

Let's say a user wants to perform an action that requires him to be logged in (e.g. sending a private message) so a link is provided to him to log in with a message similar to the following: Only ...
9
votes
4answers
337 views

Is it a good idea to play jokes on your users on April 1st?

I was browsing trough the hot questions and I've stumbled across this question. One of the comments mentioned checking the date, but the bells didn't ring until I read the accepted answer. Regarding ...
9
votes
5answers
1k views

Are there more elegant options to CAPTCHA? [duplicate]

Are there more elegant and user friendly options to captcha out there? Not only do I find that the format of captcha really muddles up a site design, but often users have to refresh for a new one ...
8
votes
3answers
10k views

Battery - what percentage range to use for each color?

I need to display battery with 3 colors: green, orange (or yellow?) and red. This device's battery (like iPad, iPhone etc..) with a battery life of up to two days. What percentage range to use for ...
8
votes
7answers
4k views

Is the use of hamburger button in Google material design an example of a bad user experience?

I have constantly found numerous issues with hamburger button, like: People tend to show a lot of options with them. It takes at least twice as many taps to change sections. Hamburger button is also ...
8
votes
4answers
209 views

Should password field be cleared if Captcha is wrongly entered?

On registration screen there are 3 fields: Email, Password and Captcha. User has entered valid email and password but has entered wrong Captcha. Here an error message specific to the wrong Captcha ...
8
votes
3answers
275 views

Should tabs have the same height?

I would like to get some opinions. I need to make dialog with 3 tabs, every tab have different form, some very long and some very short. my dilemma is, if to make the dialog height change by the ...
8
votes
3answers
531 views

In terms of UX, what's the best way to introduce new design? Gradually or via beta version?

In terms of UX, what's the best way to introduce a completely new design for an application? It will have the same user base and functionalities plus new features (one of them being responsive ...
8
votes
1answer
310 views

What URL's characteristics have a real impact on the UX?

I'm starting a blog soon so I've been thinking about what I should take into account when choosing an URL. Some variables I've thought about: Length, meaning, suffix, memorability, SEO. Related to ...