the way user interacts with an artifact and the reaction and/or behavior to the environment

learn more… | top users | synonyms (1)

229
votes
24answers
35k views

How can users be prevented from pouring water into the bean compartment of a coffee machine?

Typical coffee machines have two user-accessible compartments: one for water and one for coffee beans. Pouring water into the bean compartment kills most machines, the repairs cost a fortune. Now ...
170
votes
11answers
39k views

Why do users click randomly and rapidly when an application hangs?

This question came to me when I witnessed a collegue's behaviour on an application freezing due to a large operation. And it's something I've certainly done myself. An app freezes for more than a ...
140
votes
13answers
10k views

Why shouldn't we use words such as 'here' and 'this' in textlinks?

Over the years of surfing on the web I have found numerous examples of people saying that you shouldn't use the word "here" in a textlink etc. Personally I like the idea of using the word, because it ...
86
votes
12answers
4k views

How do you give your user options without overloading them?

I was using WinSCP the other day for transferring files, when I came across this.. umm.. I'll call it a set of options, but it was more like an interview. Oh boy. I just want to move a file. Now I ...
78
votes
18answers
7k views

Are age verification banners effective?

I'm curious as to whether or not these Age Verification banners that appear on some sites are really "effective". That is to say, do these really help to deter/prevent users that are underage from ...
69
votes
12answers
12k views

Are people sick of logins?

If you have a website where users 90% of time only read and view content, but rarely post, like a blog, does it make sense to force a login? If I force the user to login to view some information, ...
68
votes
8answers
9k views

Do users log-out?

We have grown noticeably accustomed to logging in or signing in to systems and websites in many places. I know that many sites such as my bank (NetBank) logs me out as soon as I exit the page1; but ...
65
votes
13answers
5k views

Why does the email subject appear before the body when composing an email?

Note: I am not talking about reading experience, I am focusing on the experience of composing email. I am very aware of this issue since it happens to me all the time, and I am pretty sure that it ...
63
votes
14answers
9k views

Should you concede to user demands that seem clearly inferior?

Currently working on a ground-up (not just the UI) reimplementation of a whole, existing system. Because it's internal we've been able to work with its existing users during the process, and get their ...
46
votes
10answers
3k views

How to make a progress-speed bar more understandable?

I've just installed Windows 8 and noticed the brand new File copying dialog. When expanded, it shows the progress and the current transfer speed in one graph. However, the graph confuses me greatly. ...
45
votes
25answers
8k views

How to prevent users using your app while driving?

I'm working on an app project for professional drivers. Besides all the features we need to offer them, we need to prevent as much as we can our users to use the app while driving. Can you think of ...
44
votes
15answers
13k views

Why don’t we remove door handles and let doors open both ways (inwards, outwards)?

In browsing the site today, I came across a question about doors somewhat related to something I’ve been wondering for a LONG LONG time: Why don’t we remove all door handles and let doors open both ...
44
votes
10answers
3k views

What is the best way to inspire users to choose strong password?

Most of the users use weak passwords. They may use weak passwords even for services where they store sensitive information. I think it's because they don't believe that their password may be ...
38
votes
7answers
14k views

Why is Google's “I'm Feeling Lucky” button still next to the search bar?

I'm sure that Google must put a lot of thought into the display of its homepage. With such a minimalistic design, every element matters. So what's up with the "I'm feeling lucky" button? Why is ...
36
votes
5answers
1k views

How should we prepare users for a site overhaul?

We've taken over a legacy web application that has been running without anything changed for the past 4 years. We are currently re-writing the application because the original source code has severe ...
33
votes
11answers
6k views

Which of those two design best symbolizes emptiness and makes you want to fill it?

I'm working on a service with limited credits and designing a counter displaying how much is left. I came across two approaches (below) and even if the first one looks simpler I feel like the second ...
33
votes
5answers
4k views

Does a password strength indicator increase password strength?

Just browsing the internet, I saw a password strength indicator on a sign up, and I realized that I personally didn't care. Does anyone know if, on average, password strength indicators increase the ...
32
votes
1answer
915 views

Are live stats effective? e.g. “5 people are viewing this hotel right now”

For example, Expedia (and other hotel sites) have alerts that come and go that say things such as, "17 people have booked this hotel this week." Is there any documentation out there concerning this ...
31
votes
8answers
2k views

Save, Favorite or Star?

I'm working on a job app and I would like to offer our user the possibility to save a job and let them find it quickly later. First I thought using a star icon to let them "star" a job like starring ...
31
votes
4answers
2k views

Where should the GUI light source come from?

I know that historically the light source on GUIs is in the upper left, casting a shadow on the bottom-right of buttons and the upper left of fields. Now, I see some places (like Apple) use a top ...
31
votes
5answers
3k views

Are there any letters/numbers that should be avoided in an ID?

For example, an image upload site that gives you a 5 digit ID for your file (domain.com/aCd5y) Should any letters/digits not be used in the final ID, to make it easier for people to read and share ...
31
votes
7answers
2k views

A better condom user experience

The lack of use of condoms is one of the most critical issues in global health today. However the problems with condoms have little to do with how effective they are when used. Instead the problems ...
29
votes
7answers
1k views

How patient are users at wait dialogs?

What is the length of time the average user will wait at a wait indicator (i.e. a spinning circle, beach-ball-of-death, egg-timer) before they think something has gone wrong? If anybody can point to ...
28
votes
6answers
3k views

Activation email message optimization

I've got a site (e.g FooBar) and 1 out of 2 users registering never activate their account (via clicking on an email link) so I'm trying to improve this. The flow is pretty standard: user lands on ...
27
votes
6answers
1k views

Should offensive/vulgar usernames be banned?

I'm making a new site, where there will be a lot of public comments hopefully, and this thought crossed my mind. Is it right to ban usernames with swears in them? Do people even create usernames like ...
26
votes
7answers
2k views

Will I confuse users by making my whole site HTTPS?

I'd like to make every page on my site load through HTTPS by default (less hassle at my end, personally I prefer HTTPS if given a choice as a user). However, I'm concerned that seeing the HTTPS icon ...
26
votes
5answers
2k views

Is database too technical a term for user?

Are these terms 'Database', 'Record', 'Table', 'Field', 'Row', and 'Column' too technical (or even relevant) for a normal online banking application user, especially when talking to a customer service ...
26
votes
6answers
999 views

Does a self-learning UI make sense?

Let's say we have an application with 50 functions. Six of them are directly accessible as top menu items, the rest is accessible via sub-menus or sub-menus of sub-menus. While working with the ...
26
votes
8answers
2k views

Do people actually use tooltips?

I know I use them, and my peers use them, but how much does the average user actual use tooltips to figure out functionality?
26
votes
3answers
1k views

What to do when a page's content doesn't fill up enough of a fixed area?

An application has a fixed size, i.e 800x600 px. However, a problem I often run in to is that the page's content isn't enough. It's simply too little content on a big area. Consider the mockup below, ...
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
24
votes
10answers
2k views

What is more memorable: Avatar or Username?

Is there any evidence which shows whether users are more able to recognise another user's Photo over their Username or vice versa? I am interested in understanding this from a usability perspective. ...
23
votes
7answers
1k views

Should progress bars show percentage

In the application I am designing we are currently just displaying a circle that rotates clockwise from gray to green. Inside the circle is a number indicating where in the process it is (20, 50, 90). ...
23
votes
9answers
1k views

How can you make a user experience addictive? [closed]

What factors and techniques contribute to making a user experience addictive? I ask this in the context of websites, games and other software. What makes people want to keep coming back for more?
23
votes
6answers
951 views

Why do department stores create bad experiences with escalators?

In my local department store (House of Fraser, High Wycombe, UK) there are 3 floors with escalators in the middle of the store. It drives me a little bit crazy, because the direction the escalators ...
22
votes
6answers
1k views

Deliberately annoying users to discourage certain behaviour. Is this a bad idea?

In my software, some users deliberately disable certain security provisions or practice bad security practice (such as running the software as root/admin). In the former case there a couple of ...
22
votes
5answers
692 views

What makes people vote?

What drives people to upvote or downvote content? I'm looking for the je-ne-sais-quoi quality on successful voting systems and I just can't put my finger on. Let's look at three examples: ...
22
votes
1answer
452 views

What happens when gamification is poorly done?

Gamification originally sought to take advantage of the fact that intrinsic, embedded rewards are more effective motivators than external ones. It has also become exceedingly common, but the ...
21
votes
8answers
1k views

Is it ok to style a label as a link to “trick” users into hover it?

The title alone would probably result in a chanting "NO!" as a popular answer, but please let me elaborate. Background We have a table of Something:s. Each Something can hold 1-5 Items. In the table ...
21
votes
2answers
605 views

What's better for invitation emails: a temporary password or a one-time login url?

Our web app allows our customers to invite their collaborators into their account. They can submit the new user's email address, and our app sends the new user an email inviting them to login. Once ...
20
votes
7answers
1k views

Are hover menus in headers easy to use?

Do users find it easy to use headers/menus like the one displayed below?
19
votes
5answers
1k views

Is giving users false assurance a good thing?

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist One ...
17
votes
3answers
653 views

Which users actions are worth logging, to gain better perspective on their behavior?

I am currently implementing a "User action log", that will keep interesting actions of users within our system. Any advice on what to log? Of course, the answer is "everything you feasibly can", but ...
17
votes
7answers
1k views

Greyed-Out vs Invisible

What is a good criterion or rule-of-thumb for determining when a control should be greyed-out and when should it be completely invisible?
17
votes
2answers
2k views

Best practices for UI that introduces new users

I'm working on an onboarding UI to help new users get familiar with a web platform and I was thinking about some good ways to implement it. From what I have come across so far, it seems that many ...
16
votes
6answers
1k views

Why do users erase all the password when they hit one wrong key, instead of just the last wrong character?

We login to applications almost every day. The password is stored in our fingers, as an automated process (if they have used it long enough). When users realize they have entered a wrong character ...
16
votes
2answers
2k views

Does the padlock icon make users perceive your site as safer?

I was recently in a discussion with one of our developers about the usage of padlock icons (not on the https link) in user interfaces. I remember encountering the icon in lots of different ...
16
votes
4answers
794 views

Should users be directed to a 404 page or a landing page?

We have two pages. One is a landing page, given by the route /region. The other is a detail page for a particular region, given by the route /region/summary/{id}. The landing page is the normal way by ...
16
votes
4answers
2k views

When is a right-handed navigation sidebar appropriate?

When is a right-handed sidebar for navigation a good choice? If possible, I would like some examples where it has been used, such as this sidebar from Google's official blog.
15
votes
5answers
1k views

Is there any evidence to back up the theory elderly people won't know how to use a smartphone?

I was discussing with my boss earlier and he mentioned that the app I am currently designing for iOS and Android will be used by elderly people. We then began to plan around the same old theory that ...