the way user interacts with an artifact and the reaction and/or behavior to the environment

learn more… | top users | synonyms (1)

3
votes
3answers
134 views

Asking for more info on whitepaper download then on trial sign up

Im currently researching how to handle lead generation forms. I came across a website which has 3 slightly different forms for downloading a white paper, downloading an ebook, and downloading the ...
7
votes
8answers
679 views

How to visually suggest to the viewer that there is more than meets the eye in a elegant, neat looking way?

From a user experience design point of view, what would be a good way to let the viewer know, or better said, I want the user to "get it as he sees it" without further explanation that what I am ...
6
votes
5answers
495 views

Is right-click still an important gesture to hold on to?

With more and more people using mobile devices (or devices which doesn't have right click gesture), its getting tough to indicate that there is an activity that involves right click on desktop ...
4
votes
3answers
228 views

Is there really a content strategy just for mobile?

I've orded a book called 'Content Strategy for Mobile' which should be an interesting read however, surely if your content is good enough for your desktop site should the same not apply for mobile? ...
16
votes
7answers
981 views

Greyed-Out vs Invisible

What is a good criterion or rule-of-thumb for determining when a control should be greyed-out and when should it be completely invisible?
5
votes
4answers
237 views

'Contact Us' in Navigation bars

So looking at a particular site's analytics, you usually find 'Contact' very high on the list of destination page views. My question is... Do you think people expect 'contact us' to be the last ...
208
votes
24answers
33k views

How can users be prevented from pouring water into the bean compartment of a coffee machine?

Typical coffee machines have two user-accessible compartments: one for water and one for coffee beans. Pouring water into the bean compartment kills most machines, the repairs cost a fortune. Now ...
26
votes
5answers
2k views

Is database too technical a term for user?

Are these terms 'Database', 'Record', 'Table', 'Field', 'Row', and 'Column' too technical (or even relevant) for a normal online banking application user, especially when talking to a customer service ...
12
votes
4answers
430 views

A/B Testing Technique

My friend and I were having a discussion about different ways of A/B testing. His technique was to make a single small change (e.g. changing the colour of a button) and then perform A/B Testing to see ...
7
votes
5answers
185 views

Alternatives to showing file size in a download?

I think I've seen somewhere that only showing the size of a file for download is not particularly useful for some users (in particular those less technical users). I guess the argument for this would ...
11
votes
4answers
216 views

Name or data on this error alert phenomenon?

This is just a curiosity on my part, but I'm wondering if there's a name or studies for what I'm going to describe. I've noticed in many UX scenarios, not just computer related, that when there's an ...
5
votes
1answer
87 views

Formatting “days” in a timespan

When formatting timespans in short form for something like a stopwatch, I know the standard in most places is to use hh:mm:ss.ff (where "f" is "fractional second"). Some places will use mm' ss" ff, ...
7
votes
4answers
441 views

Should I add a floating, fixed feedback button on the pages of my website?

I would like to add a Feedback feature to my website. Should I add it as a floating,fixed button on the side? Is that considered something users are annoyed by? If I shouldn't, which method is ...
4
votes
3answers
215 views

When do you present a website UX survey?

I'm wanting to build a usability survey on a website that's used by mortgage brokers. It's a website where users will come not to browse, but to find mortgage product information while a client is ...
5
votes
3answers
187 views

Logging in with email only

I'm working on a blog and there will be an option to post a comment. I could implement registration with username, password and email — the standard way. I could implement 3rd-party authorization ...
4
votes
2answers
147 views

What's the best way to navigate from between two screens in an App?

What's the best way to navigate from between two screens in an App? I'm writing an app which essentially consists of 2 screens of content, each displaying different type of news. I'm having a really ...
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
4
votes
3answers
309 views

What is a proper verb tense to use for a Web App?

I’m creating a web app for services like CRM, Helpdesk, etc, and I’m wondering what might be the best verb tense to use to address users… Why? There will be a lot of tooltips, help guides, ...
3
votes
1answer
78 views

Using a column based layout for text content

Text typically falls into a single column on the majority of websites - the user reading down the page. The only scroll motion therefore is downward. I've been experimenting recently with the CSS3 ...
2
votes
1answer
83 views

Can providing articles on security improve the perception users have of the security of a website?

I also know many who turns off scripting (JavaScript) from running on their system and won't open any website without HTTPS or any security protocol. Whenever I read about Facebook updating its ...
8
votes
2answers
282 views

how can you improve the appearance of security

What are the different ways to make users (especially paranoid one's like me) feel safe about the security aspect of the site?
1
vote
2answers
177 views

How does the perception of website data being insecure affect usability?

If the user perceives that data entered into a website is insecure (if it is perceived that it can be hacked, stolen or tampered with), how is the usability of the site affected? This question is in ...
2
votes
1answer
109 views

Studies showing positive user reaction when viewing on that the product is made in a country that they consider to have high manufacturing standards?

Is it favorable, if so how, for a manufacturer to mention that the product is made in a country that is considered to have high standards of manufacturing? For example, Volkswagen commercials makes ...
4
votes
1answer
79 views

How does publicly displaying market-based pricing affect sales?

I've seen a website promoting a software that shows a dynamic chart displaying the software price's variation over time : Saying : Pricing is market-based, increasing or decreasing ...
10
votes
4answers
534 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
32
votes
2answers
866 views

Are live stats effective? e.g. “5 people are viewing this hotel right now”

For example, Expedia (and other hotel sites) have alerts that come and go that say things such as, "17 people have booked this hotel this week." Is there any documentation out there concerning this ...
4
votes
8answers
665 views

Is this a good way of attracting a user's attention to a message?

I need to draw my users' attention to a warning message, alerting them to a problem and giving guidance of what they need to do next. The message does not appear on a popup box, since that would mean ...
13
votes
2answers
213 views

How to realistically test blog headlines before publishing?

I'm currently writing a post for my company's blog. I'm agonising over the headline, as I really, really want people to read this post (I'm trying to convince our users to opt in to our customer ...
3
votes
1answer
119 views

Multiple items in one basket that get processed at different rates on completion of checkout

Does anyone have any good ideas on how to solve the problem of having multiple products in one order (basket) that are processed at different rates once the user completes their purchase? An example ...
1
vote
1answer
87 views

What are pleasant ways to move the user through a technical support request, if they are not very tech savvy?

Say a user has a request for service on equipment. The person that will handle this might likely be someone who is either not familiar with the technology or even how to use the equipment. For ...
8
votes
4answers
224 views

Should we show how many views a page has?

As part of a new site design I've put in the functionality to track and count unique page views. This is predominately used to create a list of popular articles and blog posts. Is there a negative or ...
14
votes
4answers
512 views

What are the pros and cons of skeuomorphic design in payment transactions?

The check out or payment process in an application is critical and has to perform smoothly to make the inexperienced users feel that they fill in forms correct. I’ve seen numerous of examples where ...
2
votes
1answer
96 views

Is there a disconnect between the fields of neuroscience and user experience on the topic of horizontal-bias?

Jakob Nielsen says that: Horizontal Attention Leans Left While evidence from neuroscience, as described by Jeremy Tunnell (Product Manager for Stack Exchange) suggests that "the brain’s visual system ...
2
votes
3answers
123 views

Present a map of the company locations to establishes trust amongst first time visitors?

In the sample user journey, say that a user encounters a product such as high price commercial equipment. Before contacting the company, the user might want to know more about the company. More ...
1
vote
1answer
166 views

What are good ways to map out the sequence of user interactions on a page?

In other words, you know the typical sequence for a user based on previous interviews. You would want the next interaction to be easy to find and be a logical next step. So what are examples or ...
6
votes
2answers
241 views

Is there a widely-understood visual metaphor for privacy?

On our profile page, we're giving users choices among three privacy settings for each field. The checkbox choices will not appear until a user highlights a particular field, but we do want to convey ...
5
votes
2answers
79 views

Focus the form and block anything else?

In order to disable everything else on the website and focus the user to what they are really doing, I came with the solution of adding a layer over everything except over the current form. I don't ...
7
votes
4answers
228 views

Does number of screens affect usability of a specific software?

Does it matter to the user if the application has 70-80 screens as long as all the functionality are provided? Does it depend on the platform, e.g. Handheld devices vs Desktop ? Is there a limit on ...
0
votes
3answers
96 views

Free Trial Registration abandonment and resume

Dealing with a free-trial registration that REQUIRES a billing page, unfortunatelty (Credit Card info). There are 3 steps to this registration: Account registration Billing Confirmation - tell us ...
0
votes
3answers
94 views

What would be general number of paragraphs before before deciding to add a picture to a mobile site?

I am working on a mobile site that discusses reasons for a problem. Some of the bolded statements are lengthy. So I am wondering if it might be better to break up paragraphs with images. If so if ...
7
votes
3answers
124 views

Form prompts inside form fields always wrong?

I've noticed in the edit-profile form on UX Stack Exchange a weird prompt with an important message - the date format. Personally I would consider it terribly wrong (force to memorize data format, ...
6
votes
4answers
149 views

Is it bad to post an app update to only show ads?

So, I have made an app and it's getting it's fair share of action on the Play Store. It is free and currently contains no adverts. I am nearing completion of integration with Flurry Ads. I am also ...
4
votes
3answers
629 views

Norton Safe Web Verification — Impact on User

I have a client who insists on getting their website validated by Norton Security Verification and displaying the seal. However, I am skeptic and do not trust Norton products. I recall an impression ...
6
votes
3answers
816 views

Showing facebook profile picture to show logged in user

Let's say you login on a web shop using a facebook connect button. Do you think it is good practice for the site to retrieve your profile pic and display it just by your login name? I wonder if it ...
3
votes
3answers
857 views

Should I Put a Phone Number in the Header?

I see that it is really popular with web services nowadays to have their phone number in the header of the website. Is it really that effective? Does it make the company look more legit?
3
votes
5answers
178 views

“About me” -field usage in web app

I am creating a web application for college students where they can share their timetable and help each other in studies and courses. We are in the process of designing the profile of a user. However, ...
1
vote
2answers
82 views

Why some sites don't allow the deletion of entries?

Two examples: SE: You can create a question but not delete it (and there is a limited of time to delete a comment). Quora: As far as I know you can't delete a question. What are the advantages of ...
11
votes
4answers
759 views

“Shaking” button leading to increase in conversion rate?

I'm just running an experiment on the UX Pin homepage. One group got a "shaking" button (the big orange sign up starts to shake after few seconds) and the other group got traditional "static" button. ...
6
votes
2answers
151 views

Best usability: visual presets or simple action?

I'm working on a webapp that lets designers generate CSS through an intuitive interface. Right now I'm working on the Shadows panel and I can't decided which option has the most versatile usability. ...
8
votes
1answer
130 views

Do people use “auto search this page” more than manual visual scan?

There are often discussions about how many links on the page is too many or how much information is too much in general. I am curious to know if there is any studies related to how often and when ...