the way user interacts with an artifact and the reaction and/or behavior to the environment

learn more… | top users | synonyms (1)

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0answers
21 views

Best practices for getting quantitative data feedback on different design variations from a large number of users

We are interested in running a purely quantitative remote web-based user test with 100 specific users and showing them different design variations of a concept. After they see the concepts, we will ...
-1
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1answer
58 views

Creative Real Estate Website Experiencing Usability issues [closed]

A recently launched real estate website that differs substantially from the norm is experiencing usability issues. Because of the uniquness of the look and feel of the site, users are unclear that the ...
3
votes
3answers
4k views

What is the best way to hide a Honeypot Captcha?

I was looking for alternatives to the use of captcha due to its annoyance to users especially because they're getting more and more difficult to solve for us, the humans. So I found out that a ...
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1answer
69 views

Best way to remove items that are “assigned” to something else?

I'll try to explain what I mean by "assigned"... I have a site for managing a restaurant. In one section, I have a page that lists out all the restaurant inventory. In another section, they can ...
4
votes
3answers
193 views

Contest-List: Separate site or simply scroll down on homepage

My webapplication concept is all about some kinds of contests in which users can participate. Each contest has a minimal amount of information that will be displayed while viewing the list. As for ...
1
vote
1answer
169 views

Displaying Master/Detail Panes/Linked Lists

I'm trying to determine what the best approach is for displaying a master/detail list. I've taken the approach where the details are displayed in a pane that is adjacent (to the right) of the master ...
2
votes
1answer
135 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...
0
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3answers
496 views

Solutions for changing user habits from a tree to a flat forum thread structure

I am trying to change the habits of forum users who are familiar with a really messy tree structure to the more common flat structure. The forum is to get a relaunch but without shutting the old ...
2
votes
3answers
97 views

User Experience for Comparing two Photos

I want to allow users to compare two Photos with some text to accompany placed next to each other and allow the users to vote. I want to allow Users to be able to choose which of the two dishes they ...
3
votes
3answers
224 views

Is a mute button necessary in a music application?

I'm building a music player application (like iTunes or Spotify) and the time has come to implement a volume slider. I was going to implement a system of clicking the volume icon to mute/unmute, but ...
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3answers
235 views

Interactive illustrated map experiencing UX issues

An illustrated interactive map has been designed for a real estate brokerage company trying to emphasize the focus on a particular subset of a neighborhood. The users are having difficulty figuring ...
0
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2answers
113 views

Best practice for dynamic form where user can split amount

I have a form in a web application where users may input bank operations. In this form, they have to put an amount, and they can, if they want to, split this amount into different "budgets". A budget ...
0
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0answers
30 views

Survey structure for collecting 'Brand Awareness' and 'Consumer Behavior'

I have created a survey to gather information on users regarding their existing knowledge on existing brands. Also I hope to obtain more knowledge into their behavior, specifically regarding their ...
2
votes
3answers
159 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
3
votes
1answer
82 views

Help designing non-mandatory but crucial fields for user input regarding allergy

I have a field that takes user input about allergies to various food etc. This field can not be made mandatory since not everyone is allergic, and therefore should not be forced to fill this field. ...
0
votes
2answers
173 views

What are the best select all / deselect all icons [closed]

I tried google image search, and i see that there are many different icons for this, some are more or less customized based on the context they are in. In your experience, which icon is most likely ...
1
vote
1answer
39 views

Differentiating the “device” calendar from online calendar services when asking the user to add an event

I have an event for users that they can add to their calendar. So, users are given multiple options of which calendar program or service they want to add the event to. However I am having trouble ...
0
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1answer
205 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. ...
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1answer
206 views

Is it right to use desktop/laptop UX patterns for touch based devices?

I've noticed recently that we often use UI elements and UX patterns from desktop and laptop, which often stem from the primary input device being a mouse or physical keyboard. We then apply these to ...
6
votes
1answer
326 views

That last “don't go!” pop up — does it work?

Maybe you also experienced the same thing: when your cursor is leaving the browser area, the last "don't go!" pop up appears with messages like "please subscribe," "give your e-mail" etc... I can ...
2
votes
2answers
114 views

Which is the best geographical classification?

Usually in classified advertising websites to catalog ads by area is used the category/subcategory system's. Like this: Region / province / city / district It's quite understandable for users, but I ...
8
votes
6answers
481 views

How many social buttons?

There are millions of social networks out there. Of the top popular ones, like Google+, Facebook, LinkedIn, Twitter etc., Q: How many, in numbers, should be put up at all? UPDATE: Organization ...
1
vote
4answers
265 views

How many steps is considered “too many” when providing the user with a tutorial?

I'm working on a pretty complex application for a client and they have asked me to include a tutorial for the users. The current tutorial I have is 8 steps and I think that's too long, but I've been ...
6
votes
2answers
435 views

How to validate reviews?

I'm in a situation where there is no accounts. There is only offer-centers (which need quality ratings) and offer-takers. Every time an offer is taken a transaction is taken there is evidence of it, ...
2
votes
2answers
90 views

How to friendly alert user of a specific browser issue?

In my app, an user fill a password confirmation form and submit, and the page is refreshed with JS. Because of an unresolved bug of Safari (https://bugs.webkit.org/show_bug.cgi?id=23735), issued in ...
0
votes
1answer
47 views

Pretend a structure to write guides?

I am creating a website, where users are able to create guides for a video game. Since there is/could be a strict structure for the writing of the guide, I am not really sure if I actually should ...
23
votes
7answers
3k views

Greyed-Out vs Invisible

What is a good criterion or rule-of-thumb for determining when a control should be greyed-out and when should it be completely invisible?
0
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1answer
90 views

Should painting apps use right click?

I'm just making a simple painting app for practice using canvas and I can't decide whether or not I want right click to do anything. For example, in Microsoft Paint you can have two colors and use ...
0
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3answers
105 views

Fee quotation form just below the first fold. Are we losing orders?

Our site has a fee quotation form below the fold and we are concerned that we may be losing potential customers. What evidence is there that the "fold" is still a concern?
0
votes
1answer
52 views

How to deal with perceived frustration in rewards based app?

I'm working on an app with a gamification approach and I kinda hit a wall with a problem: users may feel frustrated even though they've achieved a goal Since this is a bit complex to understand ...
1
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2answers
87 views

What is the default sorting for customer reviews on e-commerce website?

What should be default sorting for customer reviews on e-commerce website? newest oldest most helpful rating (High to Low) rating (Low to Hign) ??? download bmml source – Wireframes ...
4
votes
5answers
442 views

What is the purpose of having unique URLs for each customer?

What do you think are the most bold reasons for using a unique user panel URL for each customer? For example: customer1.serviceprovider.com customer2.serviceprovider.com In what cases should ...
0
votes
1answer
104 views

Best practice for scrolling page with onscreen keyboard

Should you be able to scroll a page freely and be able to view all content with the onscreen keyboard visible? Situation You're using a touch device with a scrollable page. You initiate the ...
16
votes
3answers
389 views

Are there user behavioral differences on a platform with a 1,000 users vs. 100,000+ users?

I am working on an early stage product. We want to understand if there are big shifts in user behavior when the platform has a thousand users vs. in the future when we may have hundreds of thousands ...
2
votes
1answer
191 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
5
votes
2answers
561 views

'Continue' and 'Retry' buttons location in action div

Regarding a Web console: I have a process that stops from time to time when it has warnings and fails. I'm allowing the user to retry or continue after taking care about the warnings and fails. ...
4
votes
7answers
12k views

Why do users reply to messages clearly marked as do not reply

In a web app, we generate a lot of emails including reminders, requests for approvals, login details etc. They all come from a real email address to help with deliverability etc and they all quite ...
4
votes
3answers
463 views

Why are the titlebar buttons on the left side in OS X?

When I moved from Windows to OS X the first thing that I noticed was that the titlebar buttons are on the left instead of right side. It took me some time to get used to it. Is there a reason why ...
2
votes
2answers
189 views

Any user research done to know whether to use “Your/My” or “<person's name>”

I'm not working in the field of UX, but something occurred to me the other day that I would like to ask. Let's say we are logged into a website, and at the top of the page, you have a dropdown for ...
2
votes
2answers
101 views

Should a register page contain every field at once?

I am redesigning an application, and part of that is making the UX a bit better. However, the application requires the user to fill in a lot of information. Would it be better to have them fill out ...
1
vote
2answers
109 views

Considerations when naming a new user feature (eg. Snapchat Stories, Facebook Timeline)

With the right name, an otherwise complex web feature can be easily understood and digested by users. Snapchat use of Stories to describe the idea of piecing together different snap videos to tell a ...
188
votes
11answers
42k views

Why do users click randomly and rapidly when an application hangs?

This question came to me when I witnessed a collegue's behaviour on an application freezing due to a large operation. And it's something I've certainly done myself. An app freezes for more than a ...
2
votes
2answers
154 views

How do users benefit from having a browsing history?

I'm putting together a music based website where users can explore artists and albums. One pattern I've noticed amongst content heavy sites like IMDB and YouTube is that they go the extra mile as far ...
16
votes
10answers
1k views

User behavior that caught you off guard? [closed]

How about a nice community wiki we can learn from? Please post an example of user behavior that caught you off-guard and forced you to redesign an interface. One example per answer please! Mine: On ...
4
votes
0answers
188 views

Questioning Apple's new 3D Touch [closed]

I have serious doubts that Apple's 3D Touch will be a huge "success" with users unless there is a hint that touchable components in fact do support it. I am not a UX expert, so the points that I'll ...
4
votes
3answers
640 views

Toilet paper orientation [closed]

In surveys of American consumers and of bath and kitchen specialists, 60–70% of respondents prefer over. What are the primary experience factors that lead a majority of users to choose over?
4
votes
2answers
90 views

Showing next stories to user : Best Practices

My site is a content heavy blogging platform/community. I was trying to understand the following two points: 1. How does showing a "Next Story" button to user vs. showing a listing of 3-5 Related ...
4
votes
5answers
161 views

Is it best to add or remove functionality when using checkboxes?

Suppose there's a system where the user can make a blog post. This user can choose to allow or disable comments to their posts. He's going to make this choice for every post he creates. Now, the ...
0
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5answers
199 views

How can I increase user adoption on a single-page app?

I have been working on this: http://spe.lt Now, I have had a few thousand people visit this. It seems like a lot of people find it useful, but not that many end up using it. I want to increase user ...
2
votes
1answer
183 views

Improvement tracker or: How I Learned to Stop Being a Jerk to the User

I'm planning a program (not sure if it will run on smartphones or just PC ) to keep track of user defined task and it's progress. I want it to be less bossy, but still give the proper incentive to ...