the way user interacts with an artifact and the reaction and/or behavior to the environment

learn more… | top users | synonyms (1)

13
votes
4answers
3k views

Amount of Time To Determine a User Has Stopped Typing

I have a filter form for a list. One of the fields is a text search field. When a user types in the field, I wait until the user has stopped typing for a half second (500 milliseconds), and then ...
13
votes
3answers
9k views

Reply all replies to self? [closed]

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
12
votes
6answers
954 views

How did multi-touch interfaces become natural when it should have been unnatural?

After stumbling on a webpage that rants about the fallacy of "picture under glass", I began to wonder what was it that made multi-touch interfaces seemingly become so natural to all of us today? We ...
12
votes
6answers
6k views

Low-fidelty vs high-fidelity: Do they elicit different types of reactions?

You often read claims that lower fidelity prototypes illicit different reactions than higher fidelity prototypes. This came to mind again today because I came across it when reading a post on UIE (...
12
votes
3answers
18k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
12
votes
4answers
1k views

“Shaking” button leading to increase in conversion rate?

I'm just running an experiment on the UX Pin homepage. One group got a "shaking" button (the big orange sign up starts to shake after few seconds) and the other group got traditional "static" button. ...
12
votes
3answers
639 views

Are websites and interactions designed to build or skip levels of trust?

I saw this article posted on the NN/g website talking about a hierarchy of trust, similar to Maslow's pyramid of needs, in that basic needs have to be satisfied before higher levels of needs become ...
12
votes
4answers
242 views

Name or data on this error alert phenomenon?

This is just a curiosity on my part, but I'm wondering if there's a name or studies for what I'm going to describe. I've noticed in many UX scenarios, not just computer related, that when there's an ...
11
votes
7answers
1k views

How can I ensure users understand how to answer SMS correctly?

I work on a CRM system for healthcare and there's a feature where we send an SMS to a patient reminding her of some scheduled consultation. The patient can then answer the SMS with either "yes" or "no"...
11
votes
5answers
2k views

Which is easier to use: List of people sorted by FirstName, LastName or LastName, FirstName?

If you have a list of people, is it better to order them by FirstName, LastName or LastName, FirstName? Telephone books list by last name first: Outlook lists by first name first: Is one way "...
11
votes
5answers
835 views

Does SSL on a company's website make the company appear more credible?

I recently had a thought about the way many modern browsers display information about a site's security certificates. At least Firefox shows a very noticeable blue box in the address bar on sites that ...
11
votes
6answers
5k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
11
votes
2answers
1k views

Why is shortcut command Control-C not trusted again? [duplicate]

Even if users of computers don't know any other shortcut commands, Ctrl-C is a very common one and the easiest for users to pick up. This is backed up with personal experience and little study of most ...
11
votes
4answers
1k views

Allowing every password of 6+ characters. Good practice?

I am developing a file sharing and hosting service, and right now I don't have any requirements set other then that a password has to be at least 6 characters long. I also accept all characters. I'm ...
11
votes
4answers
873 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
11
votes
3answers
889 views

Opt-ins versus opt-outs in forms - does nobody else care?

Whilst filling out a form on the Royal Mail site this morning, I came across this heresy of form design: the self-negating checkbox... This required careful (re)reading to ensure that: I was ...
11
votes
5answers
536 views

How do I measure a user's seriousness while filling an online form?

I'm going to measure a user's seriousness while filling a form. One example of a way to do this is with a time calculation from when the survey starts until it is submitted. By considering this time, ...
11
votes
3answers
1k views

What is better than top-posting and bottom-posting?

Chat programs usually put the most recent information or message below others (bottom posting). Forums and feeds put the most recent information above others (top posting). Is any one better than the ...
11
votes
3answers
321 views

Is a Q&A site a reasonable replacement for a forum for a software product?

I'm building a website for an open source piece of software that revolves around backups and cloning. I was originally going to use phpBB for the forums, but then thought about the possibility of ...
11
votes
2answers
552 views

Is it OK to nest clickable items?

I've noticed this on the SE network, and realised that when a clickable link is nested in a clickable item, users (me at any rate) tend to forget that the item is clickable. It took me a while to ...
11
votes
3answers
314 views

Can placing dark and light elements or blocks next to each other in a UI lead to problems in visual perception?

A designer on my project has proposed something that uses both light and dark backgrounds within the same context (basic mockups below). A short background for the app: It is a platform on which ...
11
votes
2answers
849 views

Is there research on whether users know how to open a link in a new tab?

When I was young and personal computers where a new thing, there was a study that revealed that many persons did not know what to do with a computer mouse and how to use the pointer on screen to ...
10
votes
7answers
2k views

Visually show “File cannot be dropped here”

I am trying to show to user if "File cannot be dropped to the desired location" on my UI. Refer to the image attached above, user can drag and drop a file to the rectangular areas defined but not ...
10
votes
8answers
380 views

Name for a rule about re-using terminology

Does the rule "Don't use the same name/word to refer to two different things" have a name, and, if so, what is that name?
10
votes
4answers
898 views

How to maintain a total of 100%

I'm working on a OSX desktop application for rebalancing investment portfolios. I have a screen where the user can input his desired target allocation for different sectors (US equities, Bonds, cash.....
10
votes
3answers
324 views

On an unlabelled slider, why does right mean higher, and left mean lesser?

Horizontal volume sliders, for instance, are often unlabelled. Other than the VLC player volume slider, I've never seen a label saying that the right means things get louder. How did that convention ...
10
votes
6answers
771 views

Is culture or language a stronger influence on UI design differences?

I read the article by Dan Grover on Chinese Mobile app UI trends and the differences compared to English or western mobile apps. The main list is provided below: Input is Hard Indeterminate Badges ...
10
votes
3answers
6k views

What is the ideal height of a button in regular desktop applications?

On most GUI creator (I just checked Qt Creator and Flex Builder), it seems the default button height is about 22 pixels. This is what I use for most desktop applications I create except those I make ...
10
votes
4answers
358 views

What modern human-technology interactions have been ingrained into your mind, so that you expect them?

During the course of my day, I have noticed human-technology interactions that have become so normal to me, that I have committed them to muscle-memory. Here are two examples: When attempting to ...
10
votes
3answers
477 views

Recommendations for well-known example where “UX” decision improved conversion rate?

I have to present the value of UX to a room full of marketing people. I have the very-well documented ROI stating that well designed interfaces = increased customer satisfaction = reduced cost of ...
10
votes
3answers
509 views

Use previous page/back links or not?

I mean something like: < Back to Venue I am working on a new site, and during my wireframing stage, I pondered whether I should include them or not. I know it makes a lot of sense for mobile ...
10
votes
5answers
6k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
10
votes
4answers
2k views

Is there a reason to keep a Facebook 'Share' button?

For over a year now, the Like button enables you to add a comment, and it shares the story on Facebook with the thumbnail and all. Although the share dialog gives more options to the user - they are ...
10
votes
2answers
594 views

Is duping the consumer really a good business practice?

I have had this at the back of my mind for sometime and I believe UX is the proper place to post this though I may not phrase the question right so please chime in if you have suggestions! There are ...
9
votes
3answers
502 views

Is it user-friendly to ask the user their religion upon registration?

My app needs to know the user's religion to show the appropriate holidays in their calendar. For example, it won't show Christmas if the user is a Muslim. The problem is that users may find it very ...
9
votes
5answers
2k views

A client wants a “Show More” on every page on his website. (Weighing up the benefits)

I've been asked by a client to add a "Show More" button after a pre-defined height on all pages on the users website. It's naturally quite a difficult task to achieve because I have questions such ...
9
votes
7answers
694 views

How far do we go to protect users?

Based on this question. While I loved reading the sassy replies about caves and leopards, the larger debate seems to be whether or not we assume the user is irresponsible and I wonder, as a user ...
9
votes
6answers
465 views

Which is more motivating to continue a process until completion: a percentage, or the number of steps?

I'm working on a set of guides to help users learn how to use our app. We want to show which guides are available and some data with each guide indicating how far you've gotten. The idea is that if we ...
9
votes
4answers
1k views

Is it still effective and appropriate to use psychological pricing for IT people?

I need to build pricing plan for service that will be used mainly by developers and designers. I can't decide what price to use, e.g. $20 or $19. I'm afraid that well-educated and smart people (...
9
votes
6answers
822 views

What is the best way to motivate users to participate in completing tedious tasks?

I am working for a company that is looking to crowdsource some tasks in a fun, engaging way. The problem is that the task is very tedious. How do we keep our users engaged long enough to complete the ...
9
votes
5answers
993 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
9
votes
5answers
2k views

Is right-click still an important gesture to hold on to?

With more and more people using mobile devices (or devices which doesn't have right click gesture), its getting tough to indicate that there is an activity that involves right click on desktop devices,...
9
votes
5answers
1k views

How long should a press-and-hold-button action be?

How long should a button need to be pushed in order to indicate "this is a press and hold action rather than a simple press"? E.g., to unlock the OSD of my Dell monitor, I have to Press and hold ...
9
votes
4answers
408 views

How to display gamification progress when 100% completion of a task might not be possible(or desirable in some cases?

There have been some comments asking for specific details on the system I am trying to build, which are now at the bottom of the question. I am designing a system that allows users to enter content ...
9
votes
4answers
1k views

Do we need to show Cart page after user clicked “Add to Cart” from list page?

Suppose if a user clicked "Add to Cart" from a product listing page, Do we need to redirect to Cart page instantly? Or stay on the same page and show "Added to Cart" with disabled style ? How do we ...
9
votes
4answers
1k views

UX Research: Can I improve conversion rates with the use of lifestyle over still life product photography

I work for a large UK-based clothing retailer. After some initial customer testing with our product details page there has been some debate on the following question: Do customers generally react ...
9
votes
3answers
983 views

Usability and security for user access and password handling in a web application?

I'm looking at putting together a website aimed at ordinary users that will handle personal data which I don't want to be compromised. How can I make the site secure but also usable? It seems most ...
9
votes
1answer
348 views

During sign ups, how to best instill confidence that email addresses will be safe

Many sign up forms will ask you for an email address so that they can contact you. Even the most minimal sign-up (other than no sign up) will need an email address to send you a validation email. ...
9
votes
1answer
94 views

Deleting dependent records from a table/list

It would be great to have ideas around how to approach below scenario. User wants to delete a Item "X" from a table A. But item "X" is being referenced by multiple items from Table B , Table C and ...
9
votes
5answers
5k views

Unit of measure and Quantity in Purchase Orders

I have written an application that my clients use to keep inventory. The inventory system includes a purchase order module. Each purchase order has a list of line items including: Description of ...