the way user interacts with an artifact and the reaction and/or behavior to the environment

learn more… | top users | synonyms (1)

13
votes
5answers
1k views

What is the UX strategy behind Facebook forcing users to use the timeline?

A few months back facebook took the unusual step of forcing most users to switch to the timeline view of their profile page. I am interested to work out what the strategy was behind this move. On ...
13
votes
5answers
690 views

Encouraging the user to enter a value in an optional field?

This is a follow-up question from the previous question Case-study for hiding the optional fields? I have taken all the responses from my previous question and I have come up with this mockup, ...
13
votes
7answers
537 views

How do you go about convincing the stubborn “powers that be” to let you change a clumsy layout that users are used to?

How do you go about convincing the stubborn "powers that be" to let you change a clumsy layout that users are used to? Say there was a layout in a previous version of software from years back and ...
13
votes
5answers
1k views

Is there any evidence to back up the theory elderly people won't know how to use a smartphone?

I was discussing with my boss earlier and he mentioned that the app I am currently designing for iOS and Android will be used by elderly people. We then began to plan around the same old theory that ...
13
votes
2answers
684 views

Show approximate time to complete on a form?

Today, I'm dealing with forms of all kinds. There are small ones, large ones and then ones capable of making a user cry. It is necessary evil - because it is an application that collects a user's ...
13
votes
4answers
568 views

Should users be directed to a 404 page or a landing page?

We have two pages. One is a landing page, given by the route /region. The other is a detail page for a particular region, given by the route /region/summary/{id}. The landing page is the normal way by ...
13
votes
3answers
426 views

Do people find someone in a list faster by name or a profile picture of the person?

I am looking for research to find out if when looking through a list such as a team list in a project management app people find it easier to find someone by their profile picture or their name? I am ...
13
votes
6answers
545 views

How easy should I make it to delete content?

We want to make it easy for people to perform task in an application, but we also want to prevent them from accidentally deleting something. Where is the middle ground between these two opposing ...
13
votes
4answers
383 views

Is it good UX practice to have a website generate a password for the user?

Is it good UX practice to have a site generate secure random passwords for users and send it to their email or is it better to have them enter their own one each time?
13
votes
4answers
300 views

What is it about our mental models that app-centric seems more intuitive than content-centric?

I always thought that content-centric was the easiest for people to deal with, i.e. "I want to change this document", and not "Let's run this app so I can then change that document". It seems that ...
13
votes
2answers
213 views

How to realistically test blog headlines before publishing?

I'm currently writing a post for my company's blog. I'm agonising over the headline, as I really, really want people to read this post (I'm trying to convince our users to opt in to our customer ...
12
votes
6answers
855 views

How did multi-touch interfaces become natural when it should have been unnatural?

After stumbling on a webpage that rants about the fallacy of "picture under glass", I began to wonder what was it that made multi-touch interfaces seemingly become so natural to all of us today? We ...
12
votes
4answers
527 views

Why are sinks always rounded?

I've noticed a trend recently that some sinks have a flat base, but they seem to be few and far between. Are there any reasons related to UX for why sinks have traditionally always been round?
12
votes
4answers
430 views

A/B Testing Technique

My friend and I were having a discussion about different ways of A/B testing. His technique was to make a single small change (e.g. changing the colour of a button) and then perform A/B Testing to see ...
12
votes
5answers
810 views

Show/Hide Password Icon - Eye/ Closed Eye? Is the “Eye” icon offensive to any cultures?

I am on a project where we are implementing show/hide password functionality, and after significant research I discovered the 'Open Eye'/ 'Closed Eye' to be fairly standard. Once this was implemented ...
12
votes
3answers
1k views

How can the classic footer elements be integrated into an infinite scrolling layout?

Infinite Scrolling is a fairly new and effective way to display practically infinite amounts of data in a user's window, but one page element simply does not suit itself to this method; the footer. A ...
12
votes
3answers
3k views

Reply all replies to self?

The mail client Microsoft Outlook have the option to use “Reply All” in a mail conversation. When you hit the “Reply All”-button, your name sometimes turn up in the to-box, meaning you’ll also receive ...
11
votes
7answers
2k views

False identification of gender on website registration

How can I filter male and female users of a site? My Problem In brief : We are building a relationship website and want to differentiate users based on gender but need to avoid males registering as ...
11
votes
9answers
934 views

User behavior that caught you off guard?

How about a nice community wiki we can learn from? Please post an example of user behavior that caught you off-guard and forced you to redesign an interface. One example per answer please! Mine: On ...
11
votes
7answers
706 views

How can I ensure users understand how to answer SMS correctly?

I work on a CRM system for healthcare and there's a feature where we send an SMS to a patient reminding her of some scheduled consultation. The patient can then answer the SMS with either "yes" or ...
11
votes
4answers
748 views

Why is the “dislike” button going into extinction?

I've noticed that Facebook and now Google+ only have a "Like" (or +1) button, in spite of users wanting a "Dislike" button. This seems to be a bit of trend. Disqus also dropped their dislike vote - ...
11
votes
4answers
759 views

“Shaking” button leading to increase in conversion rate?

I'm just running an experiment on the UX Pin homepage. One group got a "shaking" button (the big orange sign up starts to shake after few seconds) and the other group got traditional "static" button. ...
11
votes
3answers
211 views

Is a Q&A site a reasonable replacement for a forum for a software product?

I'm building a website for an open source piece of software that revolves around backups and cloning. I was originally going to use phpBB for the forums, but then thought about the possibility of ...
11
votes
2answers
453 views

Is it OK to nest clickable items?

I've noticed this on the SE network, and realised that when a clickable link is nested in a clickable item, users (me at any rate) tend to forget that the item is clickable. It took me a while to ...
11
votes
4answers
216 views

Name or data on this error alert phenomenon?

This is just a curiosity on my part, but I'm wondering if there's a name or studies for what I'm going to describe. I've noticed in many UX scenarios, not just computer related, that when there's an ...
11
votes
3answers
269 views

Can placing dark and light elements or blocks next to each other in a UI lead to problems in visual perception?

A designer on my project has proposed something that uses both light and dark backgrounds within the same context (basic mockups below). A short background for the app: It is a platform on which ...
10
votes
5answers
1k views

Should i use country flags in language selection fields?

My users can create content in different languages, and i need to provide an option to choose the language when they enter new content. Right now there are only 5 languages (en, fr, de, pt, es), and ...
10
votes
5answers
577 views

Does SSL on a company's website make the company appear more credible?

I recently had a thought about the way many modern browsers display information about a site's security certificates. At least Firefox shows a very noticeable blue box in the address bar on sites that ...
10
votes
4answers
704 views

How to maintain a total of 100%

I'm working on a OSX desktop application for rebalancing investment portfolios. I have a screen where the user can input his desired target allocation for different sectors (US equities, Bonds, ...
10
votes
3answers
301 views

On an unlabelled slider, why does right mean higher, and left mean lesser?

Horizontal volume sliders, for instance, are often unlabelled. Other than the VLC player volume slider, I've never seen a label saying that the right means things get louder. How did that convention ...
10
votes
3answers
415 views

Opt-ins versus opt-outs in forms - does nobody else care?

Whilst filling out a form on the Royal Mail site this morning, I came across this heresy of form design: the self-negating checkbox... This required careful (re)reading to ensure that: I was ...
10
votes
4answers
534 views

Is a web form that sends an email bad UX versus native email client?

I am developing a web-browser-based contact form for our public web site. The form allows a user to enter their email address and compose a message. Upon submission an email is generated and sent to ...
10
votes
3answers
476 views

Use previous page/back links or not?

I mean something like: < Back to Venue I am working on a new site, and during my wireframing stage, I pondered whether I should include them or not. I know it makes a lot of sense for mobile ...
10
votes
4answers
1k views

Is there a reason to keep a Facebook 'Share' button?

For over a year now, the Like button enables you to add a comment, and it shares the story on Facebook with the thumbnail and all. Although the share dialog gives more options to the user - they are ...
10
votes
3answers
282 views

What is better than top-posting and bottom-posting?

Chat programs usually put the most recent information or message below others (bottom posting). Forums and feeds put the most recent information above others (top posting). Is any one better than the ...
9
votes
3answers
463 views

Is it user-friendly to ask the user their religion upon registration?

My app needs to know the user's religion to show the appropriate holidays in their calendar. For example, it won't show Christmas if the user is a Muslim. The problem is that users may find it very ...
9
votes
8answers
367 views

Name for a rule about re-using terminology

Does the rule "Don't use the same name/word to refer to two different things" have a name, and, if so, what is that name?
9
votes
5answers
438 views

Which is easier to use: List of people sorted by FirstName, LastName or LastName, FirstName?

If you have a list of people, is it better to order them by FirstName, LastName or LastName, FirstName? Telephone books list by last name first: Outlook lists by first name first: Is one way ...
9
votes
6answers
369 views

Which is more motivating to continue a process until completion: a percentage, or the number of steps?

I'm working on a set of guides to help users learn how to use our app. We want to show which guides are available and some data with each guide indicating how far you've gotten. The idea is that if we ...
9
votes
6answers
2k views

Low-fidelty vs high-fidelity: Do they elicit different types of reactions?

You often read claims that lower fidelity prototypes illicit different reactions than higher fidelity prototypes. This came to mind again today because I came across it when reading a post on UIE ...
9
votes
6answers
2k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...
9
votes
5answers
627 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
9
votes
5answers
558 views

How long should a press-and-hold-button action be?

How long should a button need to be pushed in order to indicate "this is a press and hold action rather than a simple press"? E.g., to unlock the OSD of my Dell monitor, I have to Press and hold ...
9
votes
4answers
329 views

What modern human-technology interactions have been ingrained into your mind, so that you expect them?

During the course of my day, I have noticed human-technology interactions that have become so normal to me, that I have committed them to muscle-memory. Here are two examples: When attempting to ...
9
votes
7answers
2k views

How do users expect dropdown navigation to work?

This question is in regards to expected behavior with drop-down navigation in web pages. This is part of an email I just got from a client: ("Admissions" is one of the top level navigation links) ...
9
votes
4answers
624 views

UX Research: Can I improve conversion rates with the use of lifestyle over still life product photography

I work for a large UK-based clothing retailer. After some initial customer testing with our product details page there has been some debate on the following question: Do customers generally react ...
9
votes
2answers
426 views

Is duping the consumer really a good business practice?

I have had this at the back of my mind for sometime and I believe UX is the proper place to post this though I may not phrase the question right so please chime in if you have suggestions! There are ...
9
votes
1answer
74 views

Deleting dependent records from a table/list

It would be great to have ideas around how to approach below scenario. User wants to delete a Item "X" from a table A. But item "X" is being referenced by multiple items from Table B , Table C and ...
8
votes
6answers
418 views

How can I make these links more obvious to click on?

I'm working on a website redesign for a dental laboratory. While testing the home page with a user, they never clicked on the links in the subnavigation. They clicked on the larger buttons in the ...
8
votes
4answers
467 views

Is it still effective and appropriate to use psychological pricing for IT people?

I need to build pricing plan for service that will be used mainly by developers and designers. I can't decide what price to use, e.g. $20 or $19. I'm afraid that well-educated and smart people ...