the way user interacts with an artifact and the reaction and/or behavior to the environment

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0
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1answer
25 views

Usability tips to deal with Customer Support's issues in back end?

The context This is for a very large company with offices around the world. They're dealing with a lot of issues when it comes to Customer Support, and so far they have identified some of the ...
4
votes
2answers
64 views

When do we establish an ongoing pattern/trend as a standard or convention?

I see a lot of questions here asking about established conventions or standards. This question has it roots in this discussion about an app drawer icon being a convention or not. I would like to know ...
2
votes
2answers
70 views

What's the best thing to do after an unsubscribe link was clicked?

What's the best thing to do after an unsubscribe link was clicked from an email? Should I present a landing page, or just an alert box that says, "you're now unsubscribed" and redirect to the main ...
8
votes
3answers
287 views

When is it better to use “You” versus using the user's name?

Currently we are designing a task management system that notifies users of current tasks they need to complete and about the status of tasks they have assigned. We are struggling with using "You" ...
1
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3answers
71 views

How to give user ability to clear selected state of control?

We are in the process of redoing our company's website. One element which is absolutely required is this (Text has been removed just in case): Each of the eight pieces around the edge, the inner ...
-2
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0answers
51 views

Good alternatives to grids for data visualization of large datasets

I'm working on a project where I have large amounts of data in a grid, but I am not satisfied that this is the best way to display it. Does anyone have suggestions on the best way to display large ...
3
votes
2answers
192 views

What should be the expected way to unselect a dropdown

I have a dropdown which shows select One before any of the options are selected.Once the user has selected one of the options .what is the accepted way to unselect that option and go back to the ...
2
votes
1answer
97 views

How should a minimize-to-tray application behave?

I am building an application that minimizes to tray on the close-button (cross upper right corner). I found two different behaviours for this kind of application now: click on the tray icon to bring ...
1
vote
3answers
121 views

A good way to let a participant confirm its participation

Let's suppose a mobile application aiming to suggest some meeting to others. One user creates a Meeting (announcement) (without invitations) and some interested users can detect it in a list of ...
1
vote
1answer
136 views

Why do mobile ads fail?

I want to know from a UX perspective putting aside the fact that the time at which the ad is displayed is never right. Lately I've been noticing various formats to try and engage a user (me in some ...
10
votes
3answers
374 views

Recommendations for well-known example where “UX” decision improved conversion rate?

I have to present the value of UX to a room full of marketing people. I have the very-well documented ROI stating that well designed interfaces = increased customer satisfaction = reduced cost of ...
0
votes
1answer
101 views

Full screen and centre page advertisement take overs

I'm looking for any stats on the effects of displaying full screen and centre page advertisement take overs on a webpage? - specifically on editorial style websites where the user is tasked with ...
1
vote
2answers
125 views

What to do if the requirements for an action are suddenly not met anymore?

On a website users (members or guests) can play a browser game against other players. Members can choose between two actions: They create a new game and wait for other users to join. They join a ...
6
votes
2answers
183 views

UX Calculation for non equally probable choices?

We are redesigning an HR portal, and we are flowing options differently than before, by bundling logical groups in "areas", rather than having a large page with 30+ links. So rather than scanning an ...
1
vote
1answer
152 views

If I replicate a UX strategy from a popular app for my app, is there any proof that it'll work for my users?

Let's say for e.g I replicate the Facebook app but as another social media platform. My users are similar to facebook's users, their habits and lifestyle are similar too, would that guarantee me ...
0
votes
1answer
66 views

Is it right to use desktop/laptop UX patterns for touch based devices?

I've noticed recently that we often use UI elements and UX patterns from desktop and laptop, which often stem from the primary input device being a mouse or physical keyboard. We then apply these to ...
0
votes
1answer
74 views

How to make meaning of upvote clear?

By large there could be two meanings of (up-)voting when scores are shown- 1) I like this. 2) I think it should have more score. Both are two separate things. Both calls two separate usability ...
-2
votes
0answers
45 views

Optimizing interface for uploading and processing files

we'are building a web app in which the user is able to upload file that should be processed. Then we need to get a good user experience both during uploading phase that during processing phase. We are ...
2
votes
0answers
57 views

Is Activity-centered design better than User-Centered design in practice? [closed]

A decade ago, Don Norman proposed Activity-centered design (ACD) as a better approach compared to Human-cenetered design. I'm curious if anybody here has practised ACD. Did you find it better than ...
1
vote
1answer
93 views

Best way to show the user a div have more details, will be shown upon click - arrow/grid icon/'>>'/'more details'?

I have Four divs on my homepage. Every div is showing a number and a indicator. But I have further details for each of the div which will be shown upon user click. Now I want to know what is the best ...
1
vote
1answer
57 views

Low feature usage on desktop - should I keep it?

I have geo-lookup feature that we implemented primarily for mobile users as their use case requires it. But on desktop the feature works in a similar way but the users just type in a location. The ...
6
votes
3answers
221 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
2
votes
2answers
105 views

Android: Guide user to pull to refresh

I am using SwipeRefreshLayout in an Android device. I would like a visual feedback so that the user can know there is a "pull to refresh" feature enabled. What would be the best method to do this?
1
vote
3answers
102 views

Explain “behavioral variables” in interaction design

We're studying the About Face book. We're reading in chapter two about "behavioral variables" as a part of developing persona hypotheses. They give a very small example of behavioral variables: ...
1
vote
2answers
99 views

Feelings to avoid when learning something

I will soon be implementing a learning platform for blue collar workers about security for a client and as a hobby, I'm making a completely different platform on the side for children about science. ...
2
votes
3answers
143 views

Best innovative Way to design User Manual for web application?

Whats the best way to present/design user manual for a web application? Problem : I have a web application where i am going to share/present user manual to end user and client,Usual way of ...
3
votes
1answer
84 views

iOS/ Android - Can we implement a popup over an other popup?

When a user is prompted with a popup to select a option, Whether we can invoke a second popup over this first popup or closing/hiding the first popup to showcase the second one?? Or any other good ...
0
votes
1answer
41 views

Approaches for “action required” process?

I'm struggling a bit with this. The scenario This is a process where users signup, and after that I need to present them with a splash page telling them that, in order to use the service, they need ...
2
votes
1answer
90 views

How to direct users to opt for a particular social sign-in?

Suppose I am having login form as : How can I direct users to opt in for Google sign-in preferably against Twitter like by doing: placing google option closer to login form making google option ...
3
votes
2answers
93 views

“0” values first or last in table when sorting/filtering table column

There are tables in our app with a sortable position column which contains values between 0 to 50. Which, in our case, 0 means the item cannot be found. So the question is, when sorting the column ...
8
votes
3answers
391 views

How accepted is the “Hooked Model” by UX?

The Hook Model for designing habit-forming products is not frequently mentioned in UX lectures. The model seems to be about creating "habits forming products". How necessary this model, really, if ...
2
votes
4answers
255 views

Name, icon, and color of the button

I want to clear the text from the text box, what should be the button named as? what icon and color should the same button have? Thanks in advance.
0
votes
1answer
110 views

Is it okay to remind users about benefits and services of using my website (features) while they are completing “sign up” form?

Is it okay and not distracting to put some features beside a sign-up form? What's the best solution for a sign-up form like this? Please help I have translated the form for you to understand what ...
0
votes
0answers
54 views

How to indicate changes in the preview of a grid

I have a web page that allows a user user to preview the changes they made. The page has a grid with data and the user can edit each row. In the preview, the user wants to see what he/she has ...
0
votes
1answer
93 views

Delete vs Deactivate ICONs

We are currently testing a product with two consoles: An 'op' console and an admin console. The op console uses trash can icon symbol to delete something and the admin console uses same trash can ...
0
votes
3answers
108 views

Need Help Identifying Audience & User Motivations

I've been hired as the UI & UX Designer for an app focused around online dating. Typically, I work with clients that have an existing solution, like a website or app. This gives me a jumping off ...
0
votes
3answers
100 views

When entering data, should the user be authenticated on clicking “Create” or “Save”?

Having the two options: Check if user authenticated upon "Save" button click (when the input dialog is shown and filled in with the data) Check if user authenticated upon "Create" button click ...
22
votes
5answers
368 views

Should voting buttons on SE float down when scrolling?

SE is A/B testing a new solution where the voting buttons on an answer remain visible as you scroll down. (I apologize for the running gif, it's super annoying, but it does the job). Apparently ...
2
votes
1answer
109 views

How to remove bias or play dumb yourself?

I know to really assess the design, I have to do usability test. However, I'm wondering there's any way (or checklist, or trick, whatever) to remove bias, even play dumb, and put me in users' shoes to ...
2
votes
2answers
118 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
2
votes
1answer
60 views

Uncovering user motivation levels when using an app

I want to learn when a user's motivations are high or low while using an app so I can present the right messaging to them and have a higher rate of completion. Is there a research method which ...
4
votes
2answers
77 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
4
votes
1answer
138 views

Where to redirect the user after a password recovery email has been sent

I am working on the flow for password recovery and can't determine where to redirect the user once an email has been sent to help them complete the process. They enter their email address on this page ...
1
vote
1answer
54 views

Requiring users to click multiple buttons for one action

So we are integrating a bulk editing feature for our users. Typically users want the ability to bulk edit numerous texts while being able to inline edit them. Currently we have them click "replace" ...
0
votes
1answer
64 views

How good is using pictures in presentation

I am given an opportunity to present on few things to my fellow colleagues. I thought of using some pics in every page indicating what i'm presenting to them. Does this approach leave a good user ...
2
votes
5answers
192 views

Does grey always represents disabled condition?

Recently I updated the style of our admin module of a web app. The buttons were redesigned and new colors were introduced for various states. In various sections, I have the small question mark icon, ...
46
votes
11answers
9k views

“Typocaptcha” - an alternative to CAPTCHA?

We all hate CAPTCHAs, but to some applications they're a necessary evil. Today I wondered if there's a better alternative we just haven't thought of yet. I considered the dilemma: how do you create ...
0
votes
1answer
130 views

How should I go about making a login system for video game high scores?

I have a couple video games on my website, and to be able to add account-based features I'm implementing a login system for my site. My goal with the login system is to allow users who aren't logged ...
2
votes
2answers
83 views

What label would best describe sorting items by due date?

I have a list view of jobs that need to be sorted alphabetically by name, or numerically by due date. Currently sorting is done by toggling ascending or descending sorts for these attributes, but ...
2
votes
2answers
148 views

Should we tell users that a link or button will open in a new tab or window & how to do so?

I have encountered users (and myself) who feel that at times when clicking on links it can be surprising when things open in a new window or tab and they didn't expect that action. I believe it would ...