The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.

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1
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4answers
664 views

Does the Zendesk.com website offer a good ux? And why?

For a new project we want to use Zendesk.com as a good example for our designers. We love the site but can not really tell why since ux is not our field of expertise. What makes the zendesk.com ...
1
vote
1answer
324 views

Heuristic approaches for users' evaluation of UX

A heuristic evaluation typically employs three main approaches; Provide evaluators with a set of tasks to be carried out Provide system goal’s and let evaluators develop their own tasks Let ...
2
votes
2answers
319 views

How to improve the user engagement flow after people discover the site

I have a template which I am trying to optimize for user engagement. Here is an example: http://www.problemio.com/problems/problem.php?problem_id=213 There are a number of pages that are often ...
3
votes
2answers
200 views

Pattern For Secondary JIT Features

Lets say we are a picture saving service that allows you to save pictures you like from the community. When a user takes the primary action of "liking" another person's photo we offer up secondary ...
6
votes
4answers
2k views

Usability Guidelines

I am supposed to evaluate a few websites to find out whether they comply with Jacob's Nielsen Heuristics... But I am having trouble understanding the heuristics. Can somebody please explain? These ...
10
votes
8answers
3k views

How is mobile information architecture different from desktop?

I have been trying to find examples on web for information architecture techniques specifically for mobile devices. I realize the steps in getting a IA for any tool mobile/desktop are card sorting, ...
5
votes
4answers
674 views

Do pull down buttons confuse users about the actions they perform?

Pull down buttons (if that's their official name) are starting to pop up here and there. For example, if you look at Eclipse it seems that almost everything is a pull down button. Personally I find ...
-2
votes
1answer
177 views

Need advice which template is better? [closed]

I posted here recently looking to improve a template in hopes to increase engagement with the page and decrease bounce rate. Here is an example of a page how it used to look before: ...
12
votes
6answers
2k views

List vs tiles for links

I am designing a drop down panel which houses a collection of quick links / bookmarks to other areas of an intranet. Users access the intranet through a laptop or desktop pc running windows or mac ...
3
votes
6answers
427 views

Notification when user leaves a page, if a background task is running?

I am developing a page which allows users to select files to upload to my server. While the files are being uploaded, if the user navigates to a different page (using the browser back button, for ...
1
vote
4answers
805 views

Form design to enter many values?

I am currently thinking of a wpf dialog to enter multiple values for a production line. Currently our customer uses a Excel Sheet, but since we now need to save the entered values to SQL DB and for ...
2
votes
3answers
177 views

How do you go about comparing the usability of platforms?

We're currently doing usability analysis a set of kiosks and we're in the comparative analysis phase. The trouble is, we're not exactly sure how to compare the usability of a platform (as opposed to a ...
2
votes
3answers
840 views

Displaying selections from a Dropdown Check List

First of all, I apologize for my Englsih and will try to be as clear as possible! I'm currently having a problem with a Dropdown Check List. I have, on the left of the search results, a Dropdown ...
4
votes
2answers
260 views

How would a perfect overview for 400 competitors look like?

I have to create an overview for a competition with about ±400 competitors. They are separate in the "best 100"-group and the others. A random number of competitors shown as thumbnails with (if so) ...
3
votes
3answers
440 views

GUI for a add-and-combine workflow?

I have the following scenario: the user picks a set of entities from a palette (each palette entry can belong to a different class, and each class can belong to a different subclass). After ...
5
votes
4answers
435 views

how to make compact UI for lists

I'm making an app with 2 lists in the main screen, and the space allocated for the 2 lists are equal. So there will be only 5 items visible for each list. I'm thinking of an improvement on making ...
3
votes
1answer
4k views

Best examples of “How it works” designs for Ecommerce/Deal sites [closed]

What are the best web design examples, having creative "How it works" sections on their homepages, that help new users to grasp the basic idea of the site within a few seconds? I have also seen many ...
7
votes
3answers
250 views

Should survey for canceling subscription be before or after the subscription is canceled?

We want to collect data about why our users cancel our product subscription. Should we put the survey form on the same page? Since it might be more likely that they will fill it in, but probably at ...
17
votes
4answers
5k views

What is the ROI of UI or UX design?

I was trying to find out if there have been studies on how much a bad UI or UX design affects sales on websites? I couldn't really find anything in my searches. Also, does anyone know about any ...
8
votes
2answers
258 views

Is it acceptable to have more than one type of confirmation message?

We're discussing having multiple types. For example, one type would appear at the top of the page and drive users to perform another action: The other type would appear "inside" a submit button ...
9
votes
2answers
2k views

Whats is the best UI interface for permission?

I would like to know what is the best user interface to represent Multi-group inheritance permission. I am not sure the treeview is the best way to show permission. What should be the best UI ? ...
2
votes
3answers
1k views

What is the definition of usability/ux problem?

I am about to ask for help on how to categorise usability/ux problems but after some googling I have realised that there is no standard definition of usability/ux problem. (Defining the Usability ...
6
votes
1answer
278 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
4
votes
2answers
1k views

Another word for a group of people

I am creating a facility to allow people to create groups to put people in that they like to keep in touch. I need a name for these groups and the obvious answer is 'group'. However, groups are ...
5
votes
1answer
417 views

Price plan table with multiple payment options

I have a pricing plan table with multiple payment options. I'm not sure whether it is best to place the pricing options in a drop-down (and fire off the submit on the "onchange" event) or simply have ...
5
votes
3answers
827 views

Autocomplete returns more than X records

I have read How many items in a web form drop down is too many?. I almost agree with Vitaly's answer: no more than 30 (X) items in a drop down. So if auto-complete request returns more than X records, ...
2
votes
5answers
188 views

Using the About page as a homepage

Would it work? Are there any reasons not to do it? I don't have much content since it's a small website with 5 sections (About, Products, Gallery, Downloads, Contact). Would it be recommended for ...
3
votes
3answers
1k views

How to display a countdown timer?

I'm making a Pomodoro Timer to apply the Pomodoro Technique to my work. I need to display a countdown timer (count 25 minutes). Within 25 minutes I need to focus on my current task and try my best to ...
2
votes
3answers
3k views

Redirect non-desktop users to mobile site or just change template and keep the same url?

I want to know what would be the best way to present my site to users when they are not using desktop computers (and they are using mobile phones, smartphones or tablets)? I am currently working on a ...
2
votes
1answer
115 views

How effective are conventions when applied to inexperienced users?

As I was writing another question here at UX, I realized that I wanted to discuss more things pertaining to the same problem. I thought it would be a good idea to split the question into two since ...
7
votes
3answers
894 views

When closing a tab, which tab makes the most sense to focus on?

I work on a web application that allows users to create tabs and fill them with modules that display analytic data. So one tab may have a series of bar graphs, and another may have a group of tables. ...
1
vote
0answers
85 views

How do you communicate that UI is not the same as UX [duplicate]

Possible Duplicate: Difference between UI and UX One of the challenges that I have found is communicating the fact that UI is not the same as UX and is just a subset of of UX as a whole ...
11
votes
5answers
893 views

Would it be bad design (and unsafe) to put password guidelines next to a login box?

Different websites have different password requirements Some are content with a combination of just lower case words Some require a combination of lower case and upper case words Some require ...
3
votes
2answers
88 views

Ordered Grids And Live Updates

My web app displays a simple table. Users can order their data by clicking on the column headers (quite standard). We now are making background calls (ajax) so that data we are displaying might ...
2
votes
3answers
172 views

Guiding the user through your page

We have a simple administrative page for managing stores open and close dates. Upon initial rendering, the page is readonly. Checking a box labeled edit in the top right of the page, enables the ...
2
votes
2answers
698 views

How to user test a redesign?

In some website projects, you are testing whether users can complete specific functionality. For example, with a shopping cart I can measure the percentage of users that complete checkout, the amount ...
5
votes
5answers
1k views

What UX implications should I be aware of when designing an enterprise website/intranet on SharePoint

We are currently weighing up the for-and-against in relation to whether to use SharePoint or an arguably better suited ECMS. I am looking to gather compelling evidence both for and against SharePoint ...
14
votes
8answers
881 views

Why do so many websites have the restriction of user names starting with a letter?

Skype Yahoo What is the reasoning behind allowing only letters as the first characters of a username?
0
votes
1answer
122 views

Only loading necessary items vs. pre-loading

I'm working on a Chrome Extension, and since Chrome's auto-updating system positively sucks, I'm doing my own. Also, I haven't even publicly released my extension yet, so the design can count on ...
4
votes
3answers
175 views

Form Input for Min/Max Field that can be Equal

I'm having a hard time coming up with a solution for this. I'm working on a travel site, and one question is "How many days do you want your trip to be?" I want to handle two cases, "7 Days" or "7-9 ...
5
votes
3answers
395 views

Is Markdown fundamentally unfriendly for most users? [duplicate]

Possible Duplicate: Is Markdown Friendly Enough for Non-Technical Users? I'd love to know if using Markdown for a non-technical user base is fundamentally bad UX. Are there any studies that ...
2
votes
1answer
130 views

How to design for optional extras which are conditionally available?

We have an online app for flower deliveries. For any given order the customer can specify a delivery date, and two more options. If the floral arrangement is to be delivered today (and the order is ...
11
votes
5answers
5k views

What are some examples of well-designed website tutorial/help systems? [closed]

Background My company is starting to do some long overdue work on our online help/tutorial system, and the goal is to make it more lively, integrated, and interactive. We have a large database of ...
1
vote
1answer
239 views

What makes a great Time Tracking/Project Management app? [closed]

I want to design this Project Management/Time Tracking application. In this application you can add a company and then each company has x number of employees, each employee can add ...
6
votes
4answers
3k views

Unit of measure and Quantity in Purchase Orders

I have written an application that my clients use to keep inventory. The inventory system includes a purchase order module. Each purchase order has a list of line items including: Description of ...
1
vote
4answers
431 views

Looking to create a good user interface to ask 4 questions to users in the best possible way?

I am trying to create a good UI for the main page of my website. I need to ask 4 questions to users in easiest possible way- Query terms - e.g toyota Corola Category (optional) - e.g. Cars Location ...
4
votes
3answers
352 views

Should a Tweet button yield a suggested Tweet over 140 characters?

I found the Stack Exchange Tweet Buttons can do exactly this and posted a Meta question about it. The Tweet Button is for instant, easy sharing, but sometimes an article title can be too long to fit ...
1
vote
1answer
59 views

Wondering if anyone has attended ConFab in Minneapolis, MN?

Here's a link to the one coming up: http://confab2012.com/ I'm trying to track down a Midwest based conference that goes into more UI/UX detail than something that you'd find at say, a NN/Group or ...
4
votes
3answers
699 views

Are there any advantages to matte interfaces over glossy interfaces (or vice versa)?

I'm curious about the usability of such interfaces for complex tasks, repetitive tasks. Are there any studies that focus on this comparison? Note: My question is not just about phone interfaces but ...
8
votes
5answers
1k views

On mobile phones why is the green (call) button at the left and red (hang) button at the right side?

Some old mobile phones have switched position of green/red buttons. Currently the green button is at the left and red button is at the right side on mobile phones. Why? That is rationale? Which ...