a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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1answer
136 views

User Testing Framework and Questions for comparative tests

I am planning to conduct a number of task-based moderated think aloud tests for a service that I am designing. I will be repeating the test with the same setup regularly throughout the year and I am ...
5
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2answers
290 views

A standard / benchmark test for user familiarity or proficiency with computer technology in usability testing

When conducting usability testing, a variable that comes up is the competence or familiarity of different users with Internet or software application technology. It seems strange to compare different ...
1
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2answers
56 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
0
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2answers
71 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
10
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4answers
223 views

Involve the user from the beginning if we want to emphasize usability?

I have questions about usability. Is it necessary to involve the user from the beginning of the software engineering process if we want to emphasize usability? Also, I read this previous question ...
3
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2answers
109 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
13
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5answers
296 views

What methods do you use to test the usability of an API?

Testing the usability of a programming interface poses a lot of challenges. It has a very different feel than testing a graphical interaction. The user can do almost anything at any time, as opposed ...
9
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4answers
170 views

A/B Testing. How should it be done?

I just stumbled upon Google Website Optimizer. Is this the way to go? How do you normaly do A/B tests with your website?
4
votes
4answers
297 views

How to measure Success rate?

I'm reading this book: Tullis, Thomas, and William Albert. Measuring the user experience: collecting, analyzing, and presenting usability metrics. Morgan Kaufmann, 2010. In this book, 5 usability ...
1
vote
1answer
122 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
1
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2answers
43 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
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2answers
55 views

What are the criteria for determining the 'clutter' on a web page?

I came across the clutter test offered by websitecriteria.com while doing some research on guidelines about content readability and presentation of information on a web page. It makes reference to an ...
5
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3answers
49 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
6
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3answers
84 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
2
votes
5answers
137 views

A/B testing in user test

I designed 4 versions of a checkout page. I want to make some user test to know which version performs better. Do you think that I have to do the tests with the same person? the big change in the ...
10
votes
4answers
5k views

Formative and Summative Usability Testing

I bumped into this document and it suggests the use of (a) Formative and (b) Summative Usability Testing. To be honest, is the first time that I bumped into this kind of terminology, and I while ...
0
votes
1answer
53 views

How Long Does a Usability Study Take from Start to Finish?

This question will likely have no single correct answer, but I'm looking for personal estimates on how long it takes you to complete a usability study from start to finish, including research, writing ...
6
votes
10answers
509 views

Isn't all user testing essentially a way of gathering how people think things should work?

When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
9
votes
5answers
436 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
5
votes
2answers
140 views

Numbering Cards for Card Sorting Excercise

I am going to be conducting various card sorting exercises with a small group soon and I have a question about how to label some of the cards. I have about 6 that will contain words that I would like ...
-2
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4answers
131 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
5
votes
4answers
2k views

Why most software businesses require the users to “request a demo” to see their products?

I have noticed that on the large majority of software businesses, their products will not be shown to you unless you request a demo from their site, usually from a form by providing your personal ...
2
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2answers
40 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
2
votes
6answers
249 views

User Testing and other best/most effective ways to implement UX in webpage

I am interested to know what some effective ways to determine and implement user experience would be. I think that user testing is a very effective one, i.e. getting people who are completely ...
14
votes
6answers
486 views

Should usability testing of a competitor's website be a part of your usability testing routine?

I was reading up on best practices on usability testing for websites and a recommendation was that get your participants to do usability testing on your competitors website as well as that would help ...
0
votes
0answers
18 views

User Experience Evaluation [duplicate]

I wish to carry out a complete User Experience Evaluation for a portal providing education. What are the best methods for it ? The end users are barely computer literate, and they make do with ...
1
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2answers
42 views

What are the best ways to capture/organize usability test data for interpretation?

I'm in the process of doing some usability testing this week for one our iOS apps. We're having them attempt a few targeted tasks to test goals like New users should be able to signup with their ...
2
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6answers
104 views

Do you ask testers to talk about themselves at the start of a usability test?

When performing a one-on-one usability test, do you ask your testers to introduce themselves and give a brief background about themselves? Or do you just introduce yourself, give background about the ...
1
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3answers
63 views

Setting time limit for a task question when a tester can't find what they're looking for?

We are testing our website navigation and content arrangement before we begin the redesign on our informational website. We want to know if users can easily find what they are looking for and see ...
5
votes
2answers
205 views

Where can I find more information on foveal and binocular vision, and its impact on UX?

I have recently started looking into foveal vision and how it relates to screen space / UX. I dig up a lot of interesting information but I can't seem to find any information how foveal vision works ...
3
votes
1answer
64 views

What are the best ways to get SUS score on mockups?

Can we just showcase static mockups to users and as them to respond to SUS questionnaire? Or, is it good to provide a clickable mockups so that they can get a feel of the workflow? Do we have any ...
3
votes
3answers
318 views

Are there turnkey services for simple usability testing of mobile apps, especially iOS?

For websites, usertesting and trymyui and others are setup to do quick user testing. Are there similar services for mobile applications?
0
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0answers
4 views

is it right way to open social network pages at same tab [duplicate]

As per usability which sounds more user friendly, Imagine a footer of our website have social network icons(like fb,twitter,google plus ,etc) ,what is the best way to show it to end user is it ...
4
votes
6answers
289 views

Testing tools for interactive prototypes

I did a search but didn't find anything that quite meets my needs. We are looking to test two variations of website navigation. One is basically a tree structure, while the other has only top-level ...
1
vote
1answer
51 views

How to present reply chains on a mobile/condensed interface? [duplicate]

Take a website such as reddit where users can reply to a post, and then users can reply to that reply, etc. I'm building a mobile application that deals with a similar situation with nested ...
65
votes
10answers
7k views

“people don’t know what they want until you show it to them”

One of the most successful products ever produced is the iPhone. It’s loved for its excellent User Experience worldwide. It came from an idea by the late Steve Jobs who is among other things famous ...
1
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0answers
51 views

How many Task Questions in Usability Testing [closed]

I am about to conduct remote usability test on some e-commerce sites. Can anyone tell me how many task questions are acceptable to be asked. Am working on my PhD Thesis now.
8
votes
5answers
165 views

2 Line Calendar Module | Alternative Calenders

I'm exploring a new format for a calendar module. It only uses two lines for the dates causing it to be more of a landscape format than square. The only problem is for users deciphering how the ...
0
votes
2answers
159 views

Benchmark for usability test

I'm working on a usability test of a e-commerce website. The test is a validation test (the kind of test performed close to service's release). I read that, for these kind of tests, I have to use ...
0
votes
3answers
106 views

How to prompt users to give feedback on widget design without biasing their answers?

We have a set of matching widgets we use as a homepage for an app. The user can interact with those widgets causing various notification dialogs. I think these dialogs should match the look and feel ...
3
votes
2answers
279 views

Measuring/Quantifying Usability & User Experience

This morning i was looking online for articles that could lead me to a method that can be used to measure/quantify usability & user experience. The method i was interested in finding more ...
1
vote
1answer
36 views

Typical usability tests when evaluating an ebook

I am attempting to do a usability test on an ebook. The current book is in the epub format but my usability test should be reusable in other formats as well. What are some of the areas I should focus ...
11
votes
4answers
164 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not ...
9
votes
1answer
232 views

How can I get useful usability data from a focus group?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, ...
2
votes
2answers
164 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
0
votes
1answer
62 views

How to measure ux for animation effects on mobile

My question is if there is a framework or some other way to measure user satisfaction and experience for an touch interaction followed by an animation effect on mobile features. Take as an example ...
0
votes
6answers
2k views

Testing responsive websites for cross browser compatibility

I have to do liferay cms testing for a site / portal. The site will at setup be blank and the client can choose from templates/portlets and upload content as required. It would have a responsive html ...
0
votes
4answers
81 views

How to do you elaborate the usability testing goal for a simple task?

I'm helping one of our designers to test a simple task on one single page. When I ask him what's your goal for this testing, he said it is to see whether users can find the item or not. It sounds too ...
2
votes
1answer
100 views

How to review usability of a developer tool?

I'm about to try to test the usability of our developer tools, how can this be done? Articles I've read so far on UX testing seem to target website testing. I'm interested in reviewing the user ...
12
votes
4answers
548 views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...