a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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2answers
190 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
1
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3answers
66 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
1
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2answers
67 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
1
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1answer
33 views

What are the core tools and processes an organization should have in place to test web application accessibility

I'm a developer for an organization that is starting to plan out how to overhaul a number of our web applications with a focus on making them both 508 compliant, and truly accessible for users with a ...
2
votes
1answer
30 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: ...
5
votes
2answers
72 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
3
votes
1answer
99 views

Identity Verification for Remote Usability Testing

Is there anyone out there who has to do identity verification for remote testing? I obviously have to get the participants to sign an NDA but my legal department wants me to take it a step further ...
2
votes
1answer
41 views

Should a Store Landing Page have separate appt. selector- one for workshops & one for tech support, etc

I am having a bit of a challenge with my stakeholders in helping them understand my point of view on how to handle our appointments for workshops and product-driven/assistance questions. My company ...
1
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0answers
28 views

Best Unmoderated Remote Usability Testing Tool? [closed]

My name's Ivan and I am a UX Specialist in Belgium. Since we are a rather small UX team within a big company, we are trying to find ways to help us in our day-to-day activities. As such, we are ...
3
votes
1answer
31 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
6
votes
2answers
229 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
13
votes
5answers
540 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
4
votes
1answer
66 views

Solid evidence or user test experience for Badge Notifications

Has anyone looked into the effectiveness of those red notification badges on the top navigation of websites like facebook and google plus? I know it's useful for Facebook, but I'm wondering if it's ...
4
votes
1answer
47 views

Measuring reaction to website changes in New x Returning users

As we see every time Facebook changes something, users tend to have a negative reaction to changes in UI. But how can we measure the effects of this discomfort on conversion? The first thing that ...
1
vote
1answer
46 views

Performing Unit Testing for UX

I have a tricky question and I'm not sure if calling it "unit testing" is the right thing to do as I am by no means a UX person - I am learning a lot though. I have a website and I'm trying to ...
1
vote
2answers
76 views

Getting honest feedback on usability tests

I work in a small company where I'm the only UX person on the team. We're in the process of conducting usability testing on an important section of the system that involves transforming of existing ...
6
votes
3answers
234 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
3
votes
5answers
102 views

How to usability test a prototype that's not fully functional?

I will soon be performing usability tests on a design prototype of a web app. The proposed system, though, makes use of some advanced interactions that we probably won't be able to mock up in the ...
2
votes
3answers
882 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
4
votes
4answers
71 views

Measuring UX of big enterpise application

I'd like to measure usability and identify potential areas for UX improvements of rather big application. We've managed to identify 3 main user groups (based on roles) and around 3-4 main tasks ...
2
votes
2answers
56 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
0
votes
2answers
61 views

Are touch-start and touch-end (i.e. Mouse-down and mouse-up for touch-screens) intuitive?

I'm contemplating using a touch-start gesture (i.e. Mouse-down for touch-screens) on the tablet version of my website. For what I am trying to do I need to differentiate between a click and a ...
2
votes
1answer
408 views

User Testing Framework and Questions for comparative tests

I am planning to conduct a number of task-based moderated think aloud tests for a service that I am designing. I will be repeating the test with the same setup regularly throughout the year and I am ...
3
votes
1answer
63 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
5
votes
2answers
325 views

Using fake information on usability testing tasks?

I want to run some remote usability tests on an e-commerce website. I was just wondering if I should be giving the users fake information to input (e.g fake address, name, telephone number ) during ...
2
votes
2answers
104 views

How to design the optimal UI/UX test teaching lab?

Imagine you are training the next generation of UI designers and UX experts at a university, and the department just gave you a big pile of money to spend. How does the ideal testing lab look? (I ...
1
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1answer
81 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
1
vote
1answer
51 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
1
vote
3answers
142 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
2
votes
1answer
104 views

Mobile - are there heatmaps that show where user looks at on a mobile device (like F Pattern) ?

Internet site navigation typically follows an "F pattern" - the user scans the left side for links and reads major headlines. This behavior can be expressed as a heatmap where red color shows where ...
12
votes
5answers
544 views

How can we communicate that UX work can't be done by just anyone?

About 2 years ago, I asked about a good usability/UX elevator pitch, so I can quickly explain what UX is whenever I need. But, to this date, I still can't get over one little issue: lots of people ...
0
votes
4answers
118 views

UX Newbie. What would be a good, quick way to test and prove my UX assumptions? [closed]

Last time I tried to redesign my college's class enrollment system. The problem is not everyone have access to that system, so it was hard for me to ask advice on internet. Also I didn't how to do ...
1
vote
1answer
35 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
0
votes
0answers
18 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions ...
0
votes
2answers
378 views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
8
votes
5answers
230 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
4
votes
4answers
233 views

What practical steps can I take to reduce bias in usability testing?

I'm acutely sensitive to bias in usability testing. For example, I'm aware that task-selection bias is an issue, so I try to keep the tests more open/loose and let participants explore. I know that ...
-1
votes
1answer
67 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
4
votes
6answers
801 views

Testing tools for interactive prototypes [closed]

I did a search but didn't find anything that quite meets my needs. We are looking to test two variations of website navigation. One is basically a tree structure, while the other has only top-level ...
6
votes
3answers
3k views

Usability testing software with Eye tracking tools [closed]

I took a course in Human Computer Interaction last semester, and I find it very interesting. I am working on a website project, and thought I would try some user involvement. I was thinking about ...
3
votes
1answer
65 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
2
votes
3answers
492 views

Benefits of testing at a wireframe prototype stage rather than design stage?

Trying to convince internally that testing at an interactive prototype stage will be more effective at ridding usability issues than at a design stage. What are the benefits of testing early other ...
1
vote
2answers
363 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
16
votes
14answers
388 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
3
votes
1answer
100 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
16
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
36 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
46 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
66 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
3
votes
2answers
91 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...