a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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10
votes
3answers
515 views

Paper prototype testing on checkout?

I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
6
votes
2answers
1k views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
2
votes
2answers
326 views

Best methods to find users for in-person user testing? [duplicate]

Possible Duplicate: How to recruit user test participants? There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
13
votes
5answers
539 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
14
votes
4answers
1k views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
26
votes
2answers
1k views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
2
votes
2answers
714 views

How to user test a redesign?

In some website projects, you are testing whether users can complete specific functionality. For example, with a shopping cart I can measure the percentage of users that complete checkout, the amount ...
9
votes
6answers
516 views

How to find out usability problems myself?

I'm a tester. Currently when I see something that I don't like I suggest amending it and specify how. However I don't often see specific problems in application's usability and when I do I don't ...
3
votes
2answers
137 views

Testing with current clients

I'm working on improving a product that rarely gets new customers (since it targets a very small specialized niche), and I'm not sure how usability testing would work here. I assume that current ...
1
vote
1answer
69 views

Recommended usability testing firms to do international testing with?

We want to do a baseline usability study in Italy and Russia next year. Can anyone recommend a good consulting agency that would be able to help us in either country? Or just a good international ...
0
votes
2answers
143 views

User testing browser add-on

I'm working on a browser add-on that has some novel usability ideas, and I'd like to test them out on some users. The add-on interacts with the user's password data and usage, and I'd like to collect ...
9
votes
2answers
347 views

How do you test phrasing of labels, links, and descriptive text?

At my workplace, an academic library, we often have extended conflicts over exactly how to phrase labels, links, and descriptive text. For example, one link on our home page goes to a list of topics, ...
4
votes
5answers
599 views

Benefits of recording user facial expressions when testing

Every "proper" test setup seems to include a camera / webcam for recording the user and a lot of articles I've read in the past recommend it as part of a setup, but sources never really go into a ...
6
votes
2answers
161 views

Numbering Cards for Card Sorting Excercise

I am going to be conducting various card sorting exercises with a small group soon and I have a question about how to label some of the cards. I have about 6 that will contain words that I would like ...
1
vote
4answers
101 views

How to make user testing incentives fair internationally

I have some usability testing that is taking place in several different countries. The overall budget for incentives is set (in £) but dividing this equally between all countries and then converting ...
12
votes
5answers
544 views

How can we communicate that UX work can't be done by just anyone?

About 2 years ago, I asked about a good usability/UX elevator pitch, so I can quickly explain what UX is whenever I need. But, to this date, I still can't get over one little issue: lots of people ...
5
votes
4answers
289 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
4
votes
3answers
2k views

Let tester directly click on web site to report bugs, similar to bugherd? [closed]

I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to www.Diigo.com or www.bugherd.com Bugherd is designed for this but it ...
3
votes
2answers
259 views

How to perform field studies and usability testing when your target group is e-commerce managers and business executives?

If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
7
votes
2answers
197 views

How do I test the effectiveness of copy earlier in the project?

Me and the UX team at our company are looking for a best practice on testing written copy. We make sketches using Balsamiq, we prototype it, test it, iterate it and then test it using Dreamweaver. We ...
45
votes
7answers
3k views

How do you prevent scope creep in agile projects when usability testing?

I have a client who recently asked me about this problem. I was wondering how you'd handle it? They are new to UX and to Agile methods, so they are struggling in interesting ways. As part of a ...
3
votes
5answers
497 views

Can we get a simple process for a “discount usability test?”

I would like to do a discount usability test. What are the steps I should take to come to an insightful conclusion? How do I recruit the people? How do I setup the test? How do I define the tasks ...
1
vote
1answer
210 views

A service like Usabilityhub's Navflow but featuring branching?

For testing navigation flows of static screens/image mockups Usabilityhub's Navflow is a pretty nifty service/tool. However, to my knowledge it only allows the test creator to specify one single path ...
4
votes
2answers
132 views

Is there any research on mitigating the effects of using a non-representative user group on measuring perceived usability?

My client is running a series of vendor demonstration where they want the staff to measure the perceived usability of the system (SUS and SEQ). Originally we asked for a consistent group of ...
9
votes
6answers
590 views

How to design user evaluation tasks without leading people to 'the answer'?

By way of example: on the site I am testing I have a page that shows a piece of information; and a side panel that shows related / similar information from other areas of the site. How do I test ...
4
votes
2answers
342 views

Beta testing: How should users be selected?

We'd like to get data and feedback from real users on a new search principle on a live page (not A/B testing because too many things were changed). Question: How should participating users be ...
10
votes
5answers
306 views

What do you wish you had known before your first ever user evaluation workshop?

What have you learned from the process of testing prototypes / products with users that you wish you had known before you went into your first workshop? Pitfalls, freak-out moments etc?
10
votes
6answers
4k views

Open source / free screen capture tools for user testing [closed]

What free tools are there on the Windows platform that I can use to capture what mouse movements and clicks a user makes during an evaluation? Ideal product would: Not be likely to crash and freak ...
-1
votes
1answer
152 views

Android application for London Transport (usability ?) [closed]

I'm developing the Android application for London Transport which includes Journey Planner, Tube status, Live Departures Boards, Maps, Finding a taxi function and so on. I'd like to get some ...
7
votes
6answers
409 views

Plus icon for new tab not working in user testing. Anomaly or actually confusing for users…

For Context: So I am performing some user testing, and the interface is changing how tabs work with in the system. Currently tabs indicate the top level of different customer define hierarchies. The ...
6
votes
10answers
603 views

Isn't all user testing essentially a way of gathering how people think things should work?

When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
4
votes
2answers
190 views

What are some best practices when doing testing to compare different design ideas?

There's a particular feature of our (B2B) app that seems to be causing a lot of confusion. (It involves lists of urls, some of which can be quite long, and giving different statuses to different ones. ...
6
votes
3answers
3k views

Usability testing software with Eye tracking tools [closed]

I took a course in Human Computer Interaction last semester, and I find it very interesting. I am working on a website project, and thought I would try some user involvement. I was thinking about ...
1
vote
1answer
132 views

Is there any testing methodology similar to A/B testing, but without a specific goal?

Please forgive me; this may be somewhat long-winded. I work in an academic library. I'd like to study how well assorted features of our site are serving our users' needs; for example, labeling of UI ...
2
votes
5answers
974 views

Explaining small sample size---influencing stakeholders

I am new to the user experience world. Based on some references I've read and threads here, it's Ok to determine statistical significance and compare means for a small sample size of 11 (7 users in ...
5
votes
4answers
497 views

Has anyone usability tested (handwritten) email before?

I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
7
votes
9answers
399 views

What are the pros and cons of getting design recommendations from usability test participants?

I'm looking over a usability report, and one thing is jumping out at me: at the end of each section in which an identified usability issue was discussed, is a section entitled "Recommendations." ...
5
votes
5answers
389 views

Proportion of resources devoted to UX Design & Research vs. Software Development on a web app?

First, some criteria: The product is an application and is heavy on user interaction. Think web 2.0 or mobile application, not a marketing or commerce site, or some back-end tool with only ...
5
votes
2answers
956 views

How to do a mobile field test?

The Smartphone have become a part of our daily life. Users are always online and use their Smartphone in very different environments. Smartphones are sometimes used in a calm, not distracting ...
2
votes
2answers
2k views

Advantages/disadvantages of mixed gender Focus Groups

I am planning to conduct a Focus group for car navigation devices in coming weeks. Initially, I was recruiting mixed gender participants in each session. I am slightly worried that; Males might ...
4
votes
2answers
204 views

How do you collect valuable information from regular “User Group” meetings?

The scenario: You work on a SaAS application. Some of your users use your application heavily each day. Every 2 weeks (or month or whatever), a "User Group" of your most avid users gets together to ...
10
votes
2answers
706 views

When Did Usability Testing Start?

I've been doing some research on the history of usability testing. What I've found out is that it has been done at least since 1981 at Xerox(based on unreliable source of Wikipedia). Can anyone ...
1
vote
3answers
537 views

What makes Silverback a usability program? [closed]

I can't get any reply from Clearleft, so I will ask here. What makes Silverback a usability program? I mean, it records audio and video, from webcam and desktop. Like many others. Does it show how ...
2
votes
6answers
262 views

User Testing and other best/most effective ways to implement UX in webpage

I am interested to know what some effective ways to determine and implement user experience would be. I think that user testing is a very effective one, i.e. getting people who are completely ...
3
votes
1answer
174 views

What would you need from a mobile usability testing service?

I'm thinking of launching a service similar to usertesting.com or trymyui for mobile website and apps. Developers submit their app or website along with testing scenarios. Scenarios would be ...
1
vote
2answers
263 views

What other solutions do you use besides A/B tests for testing the efficiency of two site structures?

I've designed new site structures for one of our clients, and want to test which brings better conversion rates. using A/B testing seems obvious but are there any other solutions to cite ...
6
votes
1answer
556 views

How to Assess UI complexity / Intuitiveness

Which tools / tests do you use to compare user interfaces in terms of complexity? So far, I applied the NASA-TLX.
7
votes
1answer
466 views

User Testing: 5-second test vs. 8-second test

I'm planning a "User Testing" and one of the tasks is the 5 (or 8) second test, so I want to know which fits better in my interface. I can't remember what article talks about the difference between ...
7
votes
6answers
1k views

Using Balsamiq Mockups with Usabilla for remote usability tests

We are defining the usability process for our company and are looking at tools for prototyping and remote usability testing. We would like to use Balsamiq Mockups to do our inital designs but have a ...
9
votes
4answers
567 views

Paying test subjects for user testing/beta testing

I've read that focus groups are a poor way of conducting user research as it attracts professional focus groupers who work the focus group "circuit" for a living. This obviously has major drawbacks as ...