a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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6
votes
4answers
2k views

How to A/B test a published IOS and Android app on actual users?

I've published several apps on IOS and Android adding flurry to measure the interaction that is happening in those apps, however, I'd love to enhance this interaction and make my apps more useful by ...
4
votes
1answer
400 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
1
vote
1answer
159 views

Appropriate level of granularity in a card sort for a web app

When putting together a card sort for a web application, what level of granularity is appropriate for each card? For example, is the function "forward an email to a distribution list" granular ...
3
votes
6answers
234 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
0
votes
3answers
210 views

Usability Testing: Can we test a website 1 language (ex.: english) but get feedbacks and ask questions in another (ex.: spanish)?

Can we receive good feedback from bilingual people if we test a prototype in one language but do the usability study in another?
0
votes
0answers
48 views

Why shutdown button is inside the start button [duplicate]

Possible Duplicate: Why would a web site hide the log out button? I did some usability testing for shutdown/log out buttons with the help of 4 year old kid and 70+ year old(basically first ...
5
votes
2answers
217 views

Where can I find more information on foveal and binocular vision, and its impact on UX?

I have recently started looking into foveal vision and how it relates to screen space / UX. I dig up a lot of interesting information but I can't seem to find any information how foveal vision works ...
3
votes
4answers
2k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), ...
3
votes
2answers
798 views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
1
vote
2answers
345 views

When conducting guerilla testing, do you ever offer any incentive, or just rely on people's goodwill?

By guerilla testing I mean brief, informal testing performed on random people who happen to be about. Here, I'm specifically talking about testing on strangers in public place, not people within your ...
2
votes
2answers
147 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
5
votes
3answers
813 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
1
vote
4answers
333 views

A/B testing VS UX usability enhancement by UX guy?

What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case? Should we give preferences the results of A/B ...
12
votes
5answers
246 views

Helping participants in usability tests

I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
6
votes
2answers
850 views

How to test search function in usability test but at the same time not force user to use the search

I am doing usability test on a product which I think might have problems with it's search function. I want to test search function with users, but I don't want to restrict user information retrieval ...
3
votes
2answers
1k views

Framework or plugin for tracking user actions on a web application

I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies. Is there a useful, free, framework ...
5
votes
1answer
297 views

Usability testing a Chorded Keyboard

I'm going to do user tests on a Chorded/Chording Keyboard. I would like to know, if there are any guidelines / tips for testing user-input (example sentences to input)?
2
votes
1answer
108 views

Multivariate test conversion: short vs long path

Let's assume we a workflow with 3 steps. Page 1 is our landing page. Page 2 is the form (signup). Page 3 is the conversion page (thank you page). To test variations on page 1, I am running a ...
15
votes
2answers
882 views

5-second tests vs. the short-term memory

I've recently been participating in random tests on http://usabilityhub.com and I find myself cringing when the 5-second tests come up and feeling guilty at my seemingly useless responses once I'm ...
6
votes
1answer
244 views

Evaluation / validation of paper mobile prototypes?

Is there a way to evaluate/validate your paper prototypes other than asking your user and explaining your design?
8
votes
5answers
524 views

Show tooltip immediately or only after a click on the “i”

I've got a loan applicant form. All the fields are required and most of them got a describing tooltip. I struggle when it comes to the point how to show the tooltips. Hide them until a user clicks a ...
8
votes
3answers
489 views

How do you A/B test a ranking algorithm?

Let me give a hypothetical situation on A/B testing a ranking algorithm. Say I'm in charge of the popularity ranking algorithm on Youtube. I need to surface the most interesting videos to top of the ...
5
votes
3answers
505 views

Are there any guidelines for usability testing a Metro app?

How do I conduct usability test on a new Win-8 Metro application when the expected users don't have any experience on that platform? I'm going to test on PC and not on tablet.
3
votes
3answers
579 views

Does gender affect the results of a usability test?

There's a question on Quora asking for opinions about subjects' gender impact on usability tests. I think this topic is very interesting given that people of different genders prefer different visual ...
3
votes
1answer
170 views

Testing multiple page level design changes for perfomance and preference

I was asked to pick one page on a large site and mock-up improvements for testing. I tested the old page with task analysis, satisfaction survey, and a card sort. I changed about 15 aspects of the ...
7
votes
8answers
408 views

Does it matter whether I use a Mac or a PC for a website's usability test?

I'm going to do a qualitative usability test of a consumer website in an office. I assumed it would be better to use a PC computer because I think it is a more popular computer among the general ...
1
vote
4answers
305 views

Any inputs on how to conduct an usability evaluation of a site (when you dont have access to user data) [duplicate]

Possible Duplicate: How to find out usability problems myself? A lot of times I have been asked by friends to have a look at their sites or apps which they designed and give feedback from ...
10
votes
3answers
491 views

Paper prototype testing on checkout?

I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
6
votes
2answers
1k views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
2
votes
2answers
295 views

Best methods to find users for in-person user testing? [duplicate]

Possible Duplicate: How to recruit user test participants? There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
13
votes
5answers
506 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
14
votes
4answers
982 views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
25
votes
2answers
987 views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
2
votes
2answers
684 views

How to user test a redesign?

In some website projects, you are testing whether users can complete specific functionality. For example, with a shopping cart I can measure the percentage of users that complete checkout, the amount ...
9
votes
6answers
502 views

How to find out usability problems myself?

I'm a tester. Currently when I see something that I don't like I suggest amending it and specify how. However I don't often see specific problems in application's usability and when I do I don't ...
3
votes
2answers
137 views

Testing with current clients

I'm working on improving a product that rarely gets new customers (since it targets a very small specialized niche), and I'm not sure how usability testing would work here. I assume that current ...
1
vote
1answer
68 views

Recommended usability testing firms to do international testing with?

We want to do a baseline usability study in Italy and Russia next year. Can anyone recommend a good consulting agency that would be able to help us in either country? Or just a good international ...
0
votes
2answers
130 views

User testing browser add-on

I'm working on a browser add-on that has some novel usability ideas, and I'd like to test them out on some users. The add-on interacts with the user's password data and usage, and I'd like to collect ...
9
votes
2answers
289 views

How do you test phrasing of labels, links, and descriptive text?

At my workplace, an academic library, we often have extended conflicts over exactly how to phrase labels, links, and descriptive text. For example, one link on our home page goes to a list of topics, ...
4
votes
5answers
551 views

Benefits of recording user facial expressions when testing

Every "proper" test setup seems to include a camera / webcam for recording the user and a lot of articles I've read in the past recommend it as part of a setup, but sources never really go into a ...
6
votes
2answers
156 views

Numbering Cards for Card Sorting Excercise

I am going to be conducting various card sorting exercises with a small group soon and I have a question about how to label some of the cards. I have about 6 that will contain words that I would like ...
1
vote
4answers
97 views

How to make user testing incentives fair internationally

I have some usability testing that is taking place in several different countries. The overall budget for incentives is set (in £) but dividing this equally between all countries and then converting ...
11
votes
4answers
407 views

How can we communicate that UX work can't be done by just anyone?

About 2 years ago, I asked about a good usability/UX elevator pitch, so I can quickly explain what UX is whenever I need. But, to this date, I still can't get over one little issue: lots of people ...
5
votes
4answers
282 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
4
votes
3answers
2k views

Let tester directly click on web site to report bugs, similar to bugherd? [closed]

I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to www.Diigo.com or www.bugherd.com Bugherd is designed for this but it ...
3
votes
2answers
250 views

How to perform field studies and usability testing when your target group is e-commerce managers and business executives?

If you are working on a project aimed to this type of difficult to reach user and you still want to keep a proper Lean UX approach, how do you face the problem of finding users for gathering insights ...
7
votes
2answers
175 views

How do I test the effectiveness of copy earlier in the project?

Me and the UX team at our company are looking for a best practice on testing written copy. We make sketches using Balsamiq, we prototype it, test it, iterate it and then test it using Dreamweaver. We ...
43
votes
7answers
3k views

How do you prevent scope creep in agile projects when usability testing?

I have a client who recently asked me about this problem. I was wondering how you'd handle it? They are new to UX and to Agile methods, so they are struggling in interesting ways. As part of a ...
3
votes
5answers
451 views

Can we get a simple process for a “discount usability test?”

I would like to do a discount usability test. What are the steps I should take to come to an insightful conclusion? How do I recruit the people? How do I setup the test? How do I define the tasks ...
1
vote
1answer
198 views

A service like Usabilityhub's Navflow but featuring branching?

For testing navigation flows of static screens/image mockups Usabilityhub's Navflow is a pretty nifty service/tool. However, to my knowledge it only allows the test creator to specify one single path ...