a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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0
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1answer
110 views

Using QR codes to record results of card sorting exercise

I have seen that OptimalSort gives an option to add barcodes to cards. However, this requires paying for OptimalSort and purchasing a barcode scanner. There are many free apps for reading QR codes. ...
1
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3answers
151 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
2
votes
1answer
187 views

Mobile - are there heatmaps that show where user looks at on a mobile device (like F Pattern) ?

Internet site navigation typically follows an "F pattern" - the user scans the left side for links and reads major headlines. This behavior can be expressed as a heatmap where red color shows where ...
1
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2answers
498 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
0
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4answers
136 views

UX Newbie. What would be a good, quick way to test and prove my UX assumptions? [closed]

Last time I tried to redesign my college's class enrollment system. The problem is not everyone have access to that system, so it was hard for me to ask advice on internet. Also I didn't how to do ...
1
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1answer
33 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions (...
0
votes
2answers
2k views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
10
votes
2answers
722 views

Testing on Googles new reCAPTCHA

Has anybody run user tests on Google's new reCAPTCHA? My company is looking at using it and wants to run some tests before we implement. If you haven't tested it, do you know of any places where it'...
8
votes
5answers
284 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
4
votes
4answers
317 views

What practical steps can I take to reduce bias in usability testing?

I'm acutely sensitive to bias in usability testing. For example, I'm aware that task-selection bias is an issue, so I try to keep the tests more open/loose and let participants explore. I know that ...
18
votes
4answers
3k views

Colleagues drip-feeding me feedback from random users. What should I do?

I'm in the middle of a UX project, including on-site user tests. Colleagues are drip-feeding me ideas / suggestions / feedback etc from random users that I haven't tested. In some ways it's fair ...
-1
votes
1answer
97 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
1
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1answer
42 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
3
votes
1answer
124 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
1answer
202 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
18
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
52 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
82 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
77 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
1
vote
1answer
87 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
0
votes
1answer
65 views

Temporarily storing tester data on an interactive wireframe?

Really just putting this out there to see if anyone knows of a service/site that does this? Looking to do some testing on a setup form / process. I need to store the users data as they input it so it ...
1
vote
2answers
94 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not toggled(...
0
votes
3answers
241 views

How would you test your ui/ux design decision in the fastest and cheapest way?

I was at this interview for ux designer position and my interviewer asked me that if your colleagues didn't agree on your design, how would you defend it? Then I said I would test the design in ...
3
votes
2answers
92 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...
0
votes
1answer
97 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
4
votes
2answers
234 views

Distinguish between Time and Duration selection

We have a mobile app, which on the same screen, has a means to select Time and a means to select Duration; like this: Time Left Home is a time of day Planned Work Duration is duration Both of ...
0
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3answers
209 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
1
vote
0answers
52 views

Morae and Tobii - what was your timeline to proficiency? [closed]

Folks who gather and share research using Morae and Tobii, how long did it take you to get comfortable using the software efficiently? I've been asked to estimate a timeline for becoming a team's go-...
11
votes
2answers
987 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
4
votes
3answers
215 views

How many users should be tested with

Traditionally I've always stuck to the number 10. I recall reading some pretty convincing research that said 10 is the point at which 90% of problems will have been discovered and the gain from adding ...
4
votes
5answers
176 views

How to allow for 'exploration' in your user testing?

In a lot of user testing sessions I've been in a common task is to test the effectiveness of a particular icon or navigation control. The typical scenario: tester: How would you accomplish task x?...
1
vote
3answers
167 views

How to create a web application with good user experience or usability?

I am a front end developer, new to "user experience" world. I got a web application which has usability issues, which I have to recreate as per usability point of view. I referred many articles ...
0
votes
0answers
74 views

What are the metrics for measuring security and cognitive load as attributes of usability?

I want to know the standard metric one can use to measure security and cognitive load as attributes of usability in Mobile E-Commerce site application. The explanation should be base on users' ...
3
votes
4answers
224 views

Are buttons perceived as rectangles first?

Yesterday I ran into a discussion with my coworkers because after setting our app high fidelity prototype to a real user testing, we noticed that they barely saw the top nav action button which we ...
2
votes
2answers
397 views

Is there a way to force pages to load slowly? [closed]

I'm developing a website and want to test the user experience when some of the images load slowly. Obviously I'm doing everything I can to make assets small and load quickly, but there are slow ...
3
votes
3answers
143 views

what is the critical mass for design research

For my project, the first step of designing a service is design research. how many people should I interview to reach the point of synthesizing the interview results? is there any to go place to find ...
5
votes
2answers
108 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
15
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
2
votes
3answers
244 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
4
votes
2answers
136 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
1
vote
2answers
123 views

incentives for user testing

I want to test a website with at least five people locally but I'm not sure how to go about how to find people willing to through with it. Do others offer an incentive to users and if so what has ...
5
votes
2answers
666 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
1
vote
2answers
72 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
9
votes
2answers
436 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
1
vote
1answer
77 views

What type of testing should I conduct?

I'm at the beginning of a design effort for a web application that my team is undertaking. I have an older design concept, but really we're looking for some quick information to help drive the design ...
1
vote
2answers
262 views

What are the criteria for determining the 'clutter' on a web page?

I came across the clutter test offered by websitecriteria.com while doing some research on guidelines about content readability and presentation of information on a web page. It makes reference to an ...
6
votes
3answers
383 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
5
votes
3answers
164 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
2
votes
3answers
119 views

Conducting user testings when end-users are very specified group in another country

I'm curious about your experience with conducting user tests when end-users of your app are very specified group located in another country. For example, when they are specific kind of US goverment ...
1
vote
1answer
191 views

How Long Does a Usability Study Take from Start to Finish?

This question will likely have no single correct answer, but I'm looking for personal estimates on how long it takes you to complete a usability study from start to finish, including research, writing ...