a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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-1
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1answer
93 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
1
vote
1answer
42 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
3
votes
1answer
117 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
1answer
197 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
18
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
49 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
74 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
77 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
1
vote
1answer
83 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
0
votes
1answer
65 views

Temporarily storing tester data on an interactive wireframe?

Really just putting this out there to see if anyone knows of a service/site that does this? Looking to do some testing on a setup form / process. I need to store the users data as they input it so it ...
1
vote
2answers
94 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not ...
0
votes
3answers
240 views

How would you test your ui/ux design decision in the fastest and cheapest way?

I was at this interview for ux designer position and my interviewer asked me that if your colleagues didn't agree on your design, how would you defend it? Then I said I would test the design in ...
3
votes
2answers
92 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...
0
votes
1answer
96 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
4
votes
2answers
224 views

Distinguish between Time and Duration selection

We have a mobile app, which on the same screen, has a means to select Time and a means to select Duration; like this: Time Left Home is a time of day Planned Work Duration is duration Both of ...
0
votes
3answers
201 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
1
vote
0answers
51 views

Morae and Tobii - what was your timeline to proficiency? [closed]

Folks who gather and share research using Morae and Tobii, how long did it take you to get comfortable using the software efficiently? I've been asked to estimate a timeline for becoming a team's ...
11
votes
2answers
957 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
4
votes
3answers
210 views

How many users should be tested with

Traditionally I've always stuck to the number 10. I recall reading some pretty convincing research that said 10 is the point at which 90% of problems will have been discovered and the gain from adding ...
4
votes
5answers
174 views

How to allow for 'exploration' in your user testing?

In a lot of user testing sessions I've been in a common task is to test the effectiveness of a particular icon or navigation control. The typical scenario: tester: How would you accomplish task ...
1
vote
3answers
165 views

How to create a web application with good user experience or usability?

I am a front end developer, new to "user experience" world. I got a web application which has usability issues, which I have to recreate as per usability point of view. I referred many articles ...
0
votes
0answers
72 views

What are the metrics for measuring security and cognitive load as attributes of usability?

I want to know the standard metric one can use to measure security and cognitive load as attributes of usability in Mobile E-Commerce site application. The explanation should be base on users' ...
3
votes
4answers
222 views

Are buttons perceived as rectangles first?

Yesterday I ran into a discussion with my coworkers because after setting our app high fidelity prototype to a real user testing, we noticed that they barely saw the top nav action button which we ...
2
votes
2answers
391 views

Is there a way to force pages to load slowly? [closed]

I'm developing a website and want to test the user experience when some of the images load slowly. Obviously I'm doing everything I can to make assets small and load quickly, but there are slow ...
3
votes
3answers
142 views

what is the critical mass for design research

For my project, the first step of designing a service is design research. how many people should I interview to reach the point of synthesizing the interview results? is there any to go place to find ...
5
votes
2answers
108 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
15
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
2
votes
3answers
242 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
4
votes
2answers
136 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
1
vote
2answers
120 views

incentives for user testing

I want to test a website with at least five people locally but I'm not sure how to go about how to find people willing to through with it. Do others offer an incentive to users and if so what has ...
5
votes
2answers
649 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
1
vote
2answers
72 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
9
votes
2answers
435 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
1
vote
1answer
77 views

What type of testing should I conduct?

I'm at the beginning of a design effort for a web application that my team is undertaking. I have an older design concept, but really we're looking for some quick information to help drive the design ...
1
vote
2answers
260 views

What are the criteria for determining the 'clutter' on a web page?

I came across the clutter test offered by websitecriteria.com while doing some research on guidelines about content readability and presentation of information on a web page. It makes reference to an ...
6
votes
3answers
377 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
5
votes
3answers
153 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
2
votes
3answers
119 views

Conducting user testings when end-users are very specified group in another country

I'm curious about your experience with conducting user tests when end-users of your app are very specified group located in another country. For example, when they are specific kind of US goverment ...
1
vote
1answer
181 views

How Long Does a Usability Study Take from Start to Finish?

This question will likely have no single correct answer, but I'm looking for personal estimates on how long it takes you to complete a usability study from start to finish, including research, writing ...
5
votes
4answers
2k views

Why most software businesses require the users to “request a demo” to see their products?

I have noticed that on the large majority of software businesses, their products will not be shown to you unless you request a demo from their site, usually from a form by providing your personal ...
-2
votes
4answers
205 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
70 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
1
vote
2answers
163 views

What are the best ways to capture/organize usability test data for interpretation?

I'm in the process of doing some usability testing this week for one our iOS apps. We're having them attempt a few targeted tasks to test goals like New users should be able to signup with their ...
0
votes
0answers
152 views

Software to run pairwise comparison testing?

I've been asked to find out how people rank a long list of items. The list is such that about 80% of the population will have pretty strong feelings and make clear ranking among about 20% of the ...
2
votes
6answers
171 views

Do you ask testers to talk about themselves at the start of a usability test?

When performing a one-on-one usability test, do you ask your testers to introduce themselves and give a brief background about themselves? Or do you just introduce yourself, give background about the ...
1
vote
3answers
108 views

Setting time limit for a task question when a tester can't find what they're looking for?

We are testing our website navigation and content arrangement before we begin the redesign on our informational website. We want to know if users can easily find what they are looking for and see ...
3
votes
1answer
120 views

What are the best ways to get SUS score on mockups?

Can we just showcase static mockups to users and as them to respond to SUS questionnaire? Or, is it good to provide a clickable mockups so that they can get a feel of the workflow? Do we have any ...
3
votes
1answer
226 views

How can I ask users just one question?

I need to ask users just one question on our website - namely "Did you find what you were looking for?" as an exit question. This is just one question that requires a high confidence level of data ...
4
votes
11answers
608 views

How to test icons with users?

In an web-app we have a bunch of command functions, each represented with an icon and a label. We've done usability testing of the UI as a whole, and taken note that a couple of icons are a bit ...
2
votes
1answer
131 views

What tools do you use for user testing at the early stages of production? [closed]

I am new to UX, and have been put in charge of organizing my (small) company's attempt at user testing. I have managed to learn a ton over the course of the last month, but I still have some ...