a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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2
votes
2answers
123 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
0
votes
1answer
108 views

Using QR codes to record results of card sorting exercise

I have seen that OptimalSort gives an option to add barcodes to cards. However, this requires paying for OptimalSort and purchasing a barcode scanner. There are many free apps for reading QR codes. ...
1
vote
2answers
121 views

Involving end users with UAT for software development

I just had a project manager and developers request we use end-users for User Acceptance Testing. They want end-users to try and break the software prior to launch. This really caught me off guard. ...
3
votes
1answer
93 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
6
votes
2answers
385 views

Using fake information on usability testing tasks?

I want to run some remote usability tests on an e-commerce website. I was just wondering if I should be giving the users fake information to input (e.g fake address, name, telephone number ) during ...
2
votes
2answers
206 views

How to design the optimal UI/UX test teaching lab?

Imagine you are training the next generation of UI designers and UX experts at a university, and the department just gave you a big pile of money to spend. How does the ideal testing lab look? (I ...
1
vote
1answer
128 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
2
votes
3answers
60 views

What do users expect from a multiple answer question?

I have several testing/survey systems. One of the big debates is how to deal with questions that require multiple answers. Configuration #1 The user must have the exact check boxes marked. If they ...
1
vote
1answer
83 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
1
vote
3answers
151 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
2
votes
1answer
180 views

Mobile - are there heatmaps that show where user looks at on a mobile device (like F Pattern) ?

Internet site navigation typically follows an "F pattern" - the user scans the left side for links and reads major headlines. This behavior can be expressed as a heatmap where red color shows where ...
13
votes
5answers
582 views

How can we communicate that UX work can't be done by just anyone?

About 2 years ago, I asked about a good usability/UX elevator pitch, so I can quickly explain what UX is whenever I need. But, to this date, I still can't get over one little issue: lots of people ...
0
votes
4answers
135 views

UX Newbie. What would be a good, quick way to test and prove my UX assumptions? [closed]

Last time I tried to redesign my college's class enrollment system. The problem is not everyone have access to that system, so it was hard for me to ask advice on internet. Also I didn't how to do ...
1
vote
1answer
42 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
0
votes
2answers
2k views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
8
votes
5answers
278 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
4
votes
4answers
311 views

What practical steps can I take to reduce bias in usability testing?

I'm acutely sensitive to bias in usability testing. For example, I'm aware that task-selection bias is an issue, so I try to keep the tests more open/loose and let participants explore. I know that ...
18
votes
4answers
3k views

Colleagues drip-feeding me feedback from random users. What should I do?

I'm in the middle of a UX project, including on-site user tests. Colleagues are drip-feeding me ideas / suggestions / feedback etc from random users that I haven't tested. In some ways it's fair ...
-1
votes
1answer
93 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
4
votes
6answers
1k views

Testing tools for interactive prototypes [closed]

I did a search but didn't find anything that quite meets my needs. We are looking to test two variations of website navigation. One is basically a tree structure, while the other has only top-level ...
6
votes
3answers
3k views

Usability testing software with Eye tracking tools [closed]

I took a course in Human Computer Interaction last semester, and I find it very interesting. I am working on a website project, and thought I would try some user involvement. I was thinking about ...
3
votes
1answer
115 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
2
votes
3answers
611 views

Benefits of testing at a wireframe prototype stage rather than design stage?

Trying to convince internally that testing at an interactive prototype stage will be more effective at ridding usability issues than at a design stage. What are the benefits of testing early other ...
16
votes
14answers
405 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
3
votes
1answer
197 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
18
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
49 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
74 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
77 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
3
votes
2answers
92 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...
0
votes
1answer
65 views

Temporarily storing tester data on an interactive wireframe?

Really just putting this out there to see if anyone knows of a service/site that does this? Looking to do some testing on a setup form / process. I need to store the users data as they input it so it ...
1
vote
2answers
94 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not ...
5
votes
3answers
153 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
0
votes
3answers
240 views

How would you test your ui/ux design decision in the fastest and cheapest way?

I was at this interview for ux designer position and my interviewer asked me that if your colleagues didn't agree on your design, how would you defend it? Then I said I would test the design in ...
11
votes
5answers
801 views

Production Reaction Cards - too many?

Microsoft Production Reaction Cards (doc) The set includes 118 words which presumably you would reorganise, format and print off as individual "cards". I've never used them but I do see how the tool ...
2
votes
3answers
241 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
0
votes
1answer
96 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
1
vote
2answers
397 views

When conducting guerilla testing, do you ever offer any incentive, or just rely on people's goodwill?

By guerilla testing I mean brief, informal testing performed on random people who happen to be about. Here, I'm specifically talking about testing on strangers in public place, not people within your ...
14
votes
4answers
1k views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
7
votes
4answers
1k views

Responsive mobile testing - Is resizing the desktop browser adequate?

Other than touch events, is there any appreciable difference between testing a responsive design by resizing a desktop browser and testing it on a mobile device? There are a plethora of mobile devices ...
4
votes
2answers
223 views

Distinguish between Time and Duration selection

We have a mobile app, which on the same screen, has a means to select Time and a means to select Duration; like this: Time Left Home is a time of day Planned Work Duration is duration Both of ...
11
votes
2answers
956 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
1
vote
0answers
51 views

Morae and Tobii - what was your timeline to proficiency? [closed]

Folks who gather and share research using Morae and Tobii, how long did it take you to get comfortable using the software efficiently? I've been asked to estimate a timeline for becoming a team's ...
4
votes
3answers
210 views

How many users should be tested with

Traditionally I've always stuck to the number 10. I recall reading some pretty convincing research that said 10 is the point at which 90% of problems will have been discovered and the gain from adding ...
8
votes
5answers
741 views

Show tooltip immediately or only after a click on the “i”

I've got a loan applicant form. All the fields are required and most of them got a describing tooltip. I struggle when it comes to the point how to show the tooltips. Hide them until a user clicks a ...
9
votes
4answers
503 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
2
votes
2answers
165 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
0
votes
6answers
5k views

Testing responsive websites for cross browser compatibility

I have to do liferay cms testing for a site / portal. The site will at setup be blank and the client can choose from templates/portlets and upload content as required. It would have a responsive html ...
16
votes
6answers
892 views

Could user-tests with impaired / drugged / tired people lead to better interfaces for everyone?

I wonder if GUIs that work better for drugged people could work better for sober people as well? I wrote drugged people, but I actually meant other limitations as well, like being very tired or ill. ...
3
votes
7answers
922 views

Drawbacks to user feedback

User feedback is the information provided by users after using your product or site, usually provided via form, email or in person. It can be solicited or unsolicited, though my question focuses on ...