a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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3
votes
2answers
137 views

Testing with current clients

I'm working on improving a product that rarely gets new customers (since it targets a very small specialized niche), and I'm not sure how usability testing would work here. I assume that current ...
0
votes
1answer
862 views

How to prepare “user task” table for usability testing?

Nancy J. Wahl's article: student-run usability testing mentioned 8 steps for preparation of usability testing. Not to forget that he adopted them from Branghan's website. The third step is to ...
0
votes
3answers
306 views

single account creation page vs progressive step by step approach?

I am bit confused on which approach to take, the issue is we have 2 major sections, one is asking for user profile information - just 4 optional fields and the other is about user preferences to ...
3
votes
3answers
353 views

Mobile UX testing [closed]

How effective is eye tracking for testing mobile UX? Are screen recorders good enough? We are in planning phase of a UX strategy for a new project so all inputs & suggestions are welcome.
2
votes
2answers
666 views

Method for usability testing of physical products

I am looking for a methodology for interaction testing of a physical product / interface. I am thinking something like expert testing (Heuristics) but just not for digital interfaces. Are there any ...
0
votes
2answers
65 views

Can you make people sign in their accounts for user testing

I am planning to conduct some user testing on popular sites such as facebook/linkedin/twitter. The question is, would they be willing (or should i even ask them) to sign in to these accounts using ...
1
vote
2answers
151 views

How to design a 'Search for Duplicates' GUI in an Image Cataloging Program

We have an image cataloging program in which we have a database holding the already cataloged images. Let's call them "The Archive". Of course, everyone wants to keep the Archive clean, hence we ...
0
votes
1answer
3k views

Comparison of usability between Office for Windows and Mac

I have been using Microsoft Office on Windows for a long time, from 97 to 2013, and occasionally I use it on a Mac computer as well. There has been previous questions about comparisons between Windows ...
5
votes
3answers
814 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
21
votes
3answers
672 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
1
vote
2answers
557 views

How to convince clients to use a one-page layout?

I've designed and developed a beta site with a one-page layout, which is having difficulty getting its final approval from the client's president and vice president. They are not technical people and ...
3
votes
3answers
774 views

Where is the best way to approach hallway usability testing?

I found UserTesting.com but it costs $40 per person which is super expensive. I want to test if I am communicating the correct message to users on our site. Where is a good place to do some hallway ...
25
votes
2answers
987 views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
4
votes
2answers
185 views

What are some best practices when doing testing to compare different design ideas?

There's a particular feature of our (B2B) app that seems to be causing a lot of confusion. (It involves lists of urls, some of which can be quite long, and giving different statuses to different ones. ...
5
votes
3answers
156 views

Should you create tiers of Acceptable User Experience?

In creating responsive rich internet applications we've begun to run into a lot of little UI issues during our testing phases and we're looking to develop a strategy to navigate this period quicker. ...
3
votes
1answer
131 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
-3
votes
1answer
59 views

Need opinion for an interface [closed]

I need an opinion on for my app checkux: Should I use green background on checked state of the checkbox or not? Where should I place the Progress bar which is on top(currently).
0
votes
2answers
119 views

Need Usability Questions for application with black schema

I'm in marketing, and we are about to beta a desktop application with a black user interface. There are areas that have red text on black, blue text on black, and the menu bars are a dark shade of ...
4
votes
3answers
170 views

How to run quick usability tests for a large organization with no process in place

Our company is rolling out a program so the UX team can quickly conduct usabiliy test on easy features, instead of having to farm these quick usabilty test to expensive agencies. we are looking for ...
8
votes
2answers
395 views

How should I user test teenagers? (Under 18)

I'm currently working as a UX design intern at an organization that revolves around motivating teenagers. One of my big projects for the summer is to help my supervisor get our user testing program ...
1
vote
3answers
527 views

What makes Silverback a usability program? [closed]

I can't get any reply from Clearleft, so I will ask here. What makes Silverback a usability program? I mean, it records audio and video, from webcam and desktop. Like many others. Does it show how ...
1
vote
4answers
514 views

Choosing which mobile devices to use for usability testing

When performing usability tests on mobile devices the results are influenced by the devices tested on. For example different sizes, OS-versions, resolution etc. To conduct a thorough test it is ...
1
vote
2answers
83 views

How to indicate to visitors that they are using a test environment?

We often release a test version of our web service to a select group of customers. This version of the web service normally has a few bugs and anomalies (database being reset every day) and we would ...
4
votes
4answers
476 views

Has anyone usability tested (handwritten) email before?

I was just reading this article: How to send and reply to email. It's basically about the user interface and user experience of email. There are many good tips, but unfortunately the article doesn't ...
5
votes
1answer
241 views

Comparing the WAMMI and SUS scales

From doing a lot of research about standardized measurement for usability, I came across the WAMMI questionnaire which looks at a few of the factors in usability that goes into more detail than the ...
6
votes
2answers
161 views

How to use paper prototyping on an existing product

Paper prototyping is a very powerful tool early on in a new product build as it helps you to iron out ux and rapidly iterate. However if you're working on an existing product and want to test small ...
3
votes
2answers
798 views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
4
votes
3answers
235 views

Cameras for Paper Prototyping

I help manage a small usability lab. One of the things we're trying to is to record paper prototyping sessions - with a user sitting at a table and a camera directly overhead (from a height of about ...
3
votes
2answers
96 views

In usability testing, what consensus from users is enough to throw out an idea in future iterations?

I am in the midst of adding about 100 images to one of my current projects after completing a round of usability testing on a low/medium fidelity prototype yesterday. I included ideas for 4 pages in ...
7
votes
4answers
194 views

Conveying that usability problems exist to developers, cheaply!

I'm a developer transitioning towards design/usability. I'm giving a talk to the devs at my workplace on design basics and guidelines with a little sneaky UX teaching on the side. My goal is to work ...
2
votes
2answers
223 views

Would doing freelance usability testing help me learn more about UX?

I am looking into joining the following services: UserFeel - (http://www.userfeel.com/) Analysia - (http://www.analysia.com/Index.asp) I want to make some income on the side while looking for more ...
4
votes
3answers
587 views

Brief and effective way to present usability study results

I am looking for a great template to create usability study results document without putting anyone to sleep. I have created plenty of them before but would like to see if there is something better ...
13
votes
6answers
294 views

How to test user in real situation?

What material and method could I use to record a usability test in real situation? I have to test some single user of an interface at their office desk, as they normally use it, without constraining ...
13
votes
13answers
325 views

Ideal number of candidates for user-testing

I'm creating a draft proposal for some user testing involving several quite basic wireframe prototypes. How many participants would people recommend for this type of exercise? The intention would be ...
10
votes
6answers
687 views

How to test usability on competing mock ups cost-effectively?

I have a client that is very opinionated about what she likes and dislikes about my design and moves things around to where they "look right" for her. I want to test my original mock-ups vs her ...
9
votes
2answers
658 views

When Did Usability Testing Start?

I've been doing some research on the history of usability testing. What I've found out is that it has been done at least since 1981 at Xerox(based on unreliable source of Wikipedia). Can anyone ...
11
votes
4answers
407 views

How can we communicate that UX work can't be done by just anyone?

About 2 years ago, I asked about a good usability/UX elevator pitch, so I can quickly explain what UX is whenever I need. But, to this date, I still can't get over one little issue: lots of people ...
10
votes
4answers
924 views

Form Design: Mutually Exclusive Tabs vs. One Form

I am working on a form design that currently has two mutually exclusive forms accessible via tabs (Option 1). During usability testing my team noticed that users missed the tabs and only noticed them ...
1
vote
2answers
223 views

List of statements which can be used to measure the value proposition of a website

I'm looking for a list of statements that can be used to measure the value proposition of a website. For example: The site is intuitive and easy to navigate. The site's content is well structured ...
3
votes
1answer
73 views

What sort of tasks should be included in a lab test to determine baseline for a user?

I'm starting some lab testing and I'm an on-the-job trained UXer and have watched a decent number of tests, but haven't constructed a lot on my own. When doing a more formal test and not a guerrilla ...
1
vote
1answer
90 views

Installing recording software

On an upcoming visit to a user's place of work, I would like to have them install Morae Recorder beforehand. This is likely to be a problem for the user's IT Security people. In the past, especially ...
1
vote
2answers
329 views

Usability assesment methods for cross-platform mobile applications

I am new to usability testing. I want to do a usability study comparing multiple mobile applications that are made using different technologies - for example native, phonegap, appcelerator, etc. ...
5
votes
4answers
184 views

How do you determine the order of tasks in a usability test?

How do you determine the order of tasks in a usability test? Do you for example avoid putting tasks with similar paths one after another?
4
votes
1answer
209 views

A/B Testing Home Page of an Ecommerce Site

I am very new to any sort of website testing (please be gentle!), and I have some questions (mostly just for my own understanding) about A/B testing an ecommerce site's home page. The company I work ...
4
votes
4answers
348 views

How many users must be tested when doing usability, and why?

Please provide empirical data. Just to be clear, I will not accept Jakob Nielsen's Alertbox, March 19, 2000: Why You Only Need to Test with 5 Users without solid empirical data to back it up. I find ...
3
votes
3answers
308 views

When user testing, how important are representative users?

I work at a company where we design software that, in most cases, is targeted at leasing agents in the multi-family housing industry, a very specific group of people. When I want to go about testing ...
1
vote
0answers
31 views

What is the best way to record a user lab that includes multiple devices? [duplicate]

I have always used porgrammes such as Morae or Silverback to record user labs, but I'd like to test different breakpoints on a responsive site using actual devices. How do I record tests on tablets ...
5
votes
1answer
1k views

What is a good tool for mouse tracking? [closed]

I would like to be able to track user activity on an HTML page. What I want to achieve is the following, a breakdown of user activity per page, and a total time spent on the entire flow. The ...
4
votes
6answers
274 views

What's the best way to conduct user research at a trade show?

I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
3
votes
4answers
2k views

Why is embedded help not popular?

I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this: So why we don't see this directly on website (service provider), ...