a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.
3
votes
3answers
208 views
Are “view more” links still being used?
Some years ago, it was usual to see a list of articles in the homepage of any website with a link often called "View more".
Nowadays it's difficult to find a website using this link, I noticed that ...
3
votes
2answers
144 views
Cultural differences while usability testing
As a Briton, I realise there are cultural differences that I need to consider while testing. For example I have found that citizens from the Indian subcontinent are less likely to directly criticise ...
1
vote
1answer
83 views
What is are the main pros and cons using “usability testing as a service” solutions?
I came across a few articles (e.g. here and here) with a list of "usability testing as a service" providers, and was wondering if it's so great, why doesn't everyone use it? Is there a clear list of ...
2
votes
3answers
188 views
How to test whether UI is usable with touch-screen on desktop
We are developing application for mobile platforms. But it can be tested on (windows) desktop and it's obviously easier than uploading to device. However mouse is quite a bit more precise than the ...
2
votes
2answers
151 views
Benefits of testing at a wireframe prototype stage rather than design stage?
Trying to convince internally that testing at an interactive prototype stage will be more effective at ridding usability issues than at a design stage. What are the benefits of testing early other ...
7
votes
8answers
256 views
Is there a service where I can upload product screen shots and get feedback from users?
I'd like to upload some mockups that are not interactive, a jpg for example and be able to ask users questions like
What do you think this service is for?
or
Where would you click to log in?
...
5
votes
2answers
260 views
Has anyone got experience of Feng GUI and been able to test it against real users?
One of my team is looking at using Feng GUI http://www.feng-gui.com/. Does anyone have experience of it and/or been able to test it against results of eye-tracking of real users?
3
votes
5answers
289 views
Testing OK/Cancel buttons
Related: OK/Cancel on left/right?
I have been looking in to whether OK/Cancel should be on left or right, and after looking at lots of views on each side it seems there are good reasons for both. I ...
6
votes
3answers
275 views
Unexpected A/B testing results
We've just run an A/B test for one of our landing pages using Visual Website Optimizer.
We are an online hotel booking reservation site.
The landing page shows information about a particular hotel ...
3
votes
3answers
212 views
What is the best way to approach usability testing an intranet?
In my mind, the biggest difference between testing an intranet and a public website are the users. You know exactly who will be using the intranet, because they have to. The roles and tasks are ...
3
votes
2answers
61 views
Collecting testing recruits without using a recruiting firm
I just started at a small design firm that's branching out into doing some UX and one of the things I'd really like to do is start trying to work simple testing into our workflow (maybe starting with ...
0
votes
0answers
78 views
Usability testing recruiting agency [closed]
Where do you find recruiting agencies who specializes in hiring users for usability test lab in the San Francisco/Silicon Valley?
4
votes
2answers
286 views
Hiring a User Experience Prototyper
Wanted to ask the community what they would look for in a Prototyper that is specialized in prototyping for User Experience. Here's a couple specific things I am trying to gauge (but feel free to ...
6
votes
1answer
110 views
What are acceptable results in a click test?
I've run a few online click tests to find out where people click on my design screenshot to figure out what type of button for a specific task works best. Turned out about half of the people clicked ...
4
votes
3answers
719 views
How to A/B test a published IOS and Android app on actual users?
I've published several apps on IOS and Android adding flurry to measure the interaction that is happening in those apps, however, I'd love to enhance this interaction and make my apps more useful by ...
0
votes
1answer
121 views
Mouse heatmaps in desktop applications [closed]
Do you any good software that can create mouse move/click/right click heatmaps in a desktop application like a game, office suite etc.? Preferably including key detection, heatmap image saving etc. I ...
3
votes
1answer
186 views
Counting Clicks vs. Path Deviations
We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
1
vote
1answer
101 views
Appropriate level of granularity in a card sort for a web app
When putting together a card sort for a web application, what level of granularity is appropriate for each card?
For example, is the function "forward an email to a distribution list" granular ...
3
votes
6answers
190 views
Is a usability study on just a newsletter effective?
I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
0
votes
3answers
113 views
Usability Testing: Can we test a website 1 language (ex.: english) but get feedbacks and ask questions in another (ex.: spanish)?
Can we receive good feedback from bilingual people if we test a prototype in one language but do the usability study in another?
0
votes
0answers
46 views
Why shutdown button is inside the start button [duplicate]
Possible Duplicate:
Why would a web site hide the log out button?
I did some usability testing for shutdown/log out buttons with the help of 4 year old kid and 70+ year old(basically first ...
5
votes
2answers
154 views
Where can I find more information on foveal and binocular vision, and its impact on UX?
I have recently started looking into foveal vision and how it relates to screen space / UX. I dig up a lot of interesting information but I can't seem to find any information how foveal vision works ...
3
votes
4answers
718 views
Why is embedded help not popular?
I'm wondering why modern help systems are more passive than active? For example, each good guide through something look like this:
So why we don't see this directly on website (service provider), ...
1
vote
2answers
334 views
Where can I find existing System Usability Scale (SUS) results to compare against?
I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against.
I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
1
vote
1answer
262 views
When conducting guerilla testing, do you ever offer any incentive, or just rely on people's goodwill?
By guerilla testing I mean brief, informal testing performed on random people who happen to be about. Here, I'm specifically talking about testing on strangers in public place, not people within your ...
2
votes
1answer
104 views
Testing with new vs. experienced users
A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
2
votes
2answers
324 views
What is a good method/formula for estimating how much time a usability test will require?
I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
0
votes
3answers
352 views
Is there any cross-platform screen sharing software that I can use for remote usability studies? [closed]
I want to conduct some remote usability studies (the people I need to test are in a different country and traveling is not possible at the moment) and I'm having trouble finding screen sharing ...
1
vote
4answers
255 views
A/B testing VS UX usability enhancement by UX guy?
What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case?
Should we give preferences the results of A/B ...
10
votes
5answers
182 views
Helping participants in usability tests
I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
6
votes
2answers
405 views
How to test search function in usability test but at the same time not force user to use the search
I am doing usability test on a product which I think might have problems with it's search function. I want to test search function with users, but I don't want to restrict user information retrieval ...
3
votes
2answers
456 views
Framework or plugin for tracking user actions on a web application
I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies.
Is there a useful, free, framework ...
5
votes
1answer
220 views
Usability testing a Chorded Keyboard
I'm going to do user tests on a Chorded/Chording Keyboard. I would like to know, if there are any guidelines / tips for testing user-input (example sentences to input)?
2
votes
1answer
82 views
Multivariate test conversion: short vs long path
Let's assume we a workflow with 3 steps.
Page 1 is our landing page.
Page 2 is the form (signup).
Page 3 is the conversion page (thank you page).
To test variations on page 1, I am running a ...
14
votes
2answers
541 views
5-second tests vs. the short-term memory
I've recently been participating in random tests on http://usabilityhub.com and I find myself cringing when the 5-second tests come up and feeling guilty at my seemingly useless responses once I'm ...
6
votes
1answer
191 views
Evaluation / validation of paper mobile prototypes?
Is there a way to evaluate/validate your paper prototypes other than asking your user and explaining your design?
8
votes
4answers
336 views
Show tooltip immediately or only after a click on the “i”
I've got a loan applicant form.
All the fields are required and most of them got a describing tooltip.
I struggle when it comes to the point how to show the tooltips.
Hide them until a user clicks a ...
8
votes
3answers
301 views
How do you A/B test a ranking algorithm?
Let me give a hypothetical situation on A/B testing a ranking algorithm. Say I'm in charge of the popularity ranking algorithm on Youtube. I need to surface the most interesting videos to top of the ...
5
votes
3answers
411 views
Are there any guidelines for usability testing a Metro app?
How do I conduct usability test on a new Win-8 Metro application when the expected users don't have any experience on that platform?
I'm going to test on PC and not on tablet.
3
votes
3answers
406 views
Does gender affect the results of a usability test?
There's a question on Quora asking for opinions about subjects' gender impact on usability tests. I think this topic is very interesting given that people of different genders prefer different visual ...
3
votes
1answer
139 views
Testing multiple page level design changes for perfomance and preference
I was asked to pick one page on a large site and mock-up improvements for testing. I tested the old page with task analysis, satisfaction survey, and a card sort.
I changed about 15 aspects of the ...
7
votes
8answers
364 views
Does it matter whether I use a Mac or a PC for a website's usability test?
I'm going to do a qualitative usability test of a consumer website in an office.
I assumed it would be better to use a PC computer because I think it is a more popular computer among the general ...
1
vote
4answers
204 views
Any inputs on how to conduct an usability evaluation of a site (when you dont have access to user data) [duplicate]
Possible Duplicate:
How to find out usability problems myself?
A lot of times I have been asked by friends to have a look at their sites or apps which they designed and give feedback from ...
9
votes
3answers
354 views
Paper prototype testing on checkout?
I would like to run few iterations of user testing on a checkout re-design. This project is still in the early stage so I would like to take full-advantage of the situation and run testing sessions on ...
6
votes
2answers
614 views
Conducting a competitive analysis
What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
2
votes
2answers
205 views
Best methods to find users for in-person user testing? [duplicate]
Possible Duplicate:
How to recruit user test participants?
There are a number of new tools available to conduct automated, oftentimes remote user testing (Treejack, Chalkmark, etc.). ...
13
votes
5answers
349 views
What ways to conduct user research quickly and cheaply are there?
Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
9
votes
3answers
329 views
Recording Debit/Credit Card Details at the start of a 'Free Trial'?
Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product?
It's one of the things I hate the most about trialing ...
22
votes
2answers
451 views
Defining “Instantaneous” as part of usability acceptance criteria
The Setup
I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
2
votes
2answers
388 views
How to user test a redesign?
In some website projects, you are testing whether users can complete specific functionality. For example, with a shopping cart I can measure the percentage of users that complete checkout, the amount ...
