a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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5
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2answers
76 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
0
votes
0answers
29 views

Digital Video Recorder Glasses Spy Camera Eyewear for Usability Test

Do you think it could be useful to use a Digital Video Recorder Glasses Spy Camera Eyewear (e.g.: http://www.amazon.com/Recorder-Glasses-Camcorder-Eyeglass-4GB/dp/B00JIMMN92/) to record usability ...
3
votes
2answers
131 views

What kind of card sorting is the best?

I have an online grocery website, it includes different categories and subcategories, I want to test the the usability of categories tree, in this case closed card sorting or open card sorting is the ...
2
votes
1answer
48 views

Quick interactive mockups for early usability testing [closed]

I've completely fleshed out my idea for a mobile web app. I've created the mockups in Sketch 3, and have documentation of all the models and controller actions I need to make this app work. I want to ...
0
votes
0answers
35 views

What sorts of questions should I be asking after each usability task? [duplicate]

What sorts of questions should I be asking at the end of each usability task? I am trying to identify usability problems - but I was wondering if there is an efficient way of doing this - i.e. ...
0
votes
1answer
127 views

Free usability questionnaire templates to follow?

I am a programmer, and whilst I may know a lot about programming - I do not know a lot about UX or usability testing in general. I plan to undertake a usability test on a website that I designed. ...
1
vote
3answers
91 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
0
votes
1answer
37 views

Is it necessary to conduct both guerrilla testing and traditional testing for a single website?

I am in the process of conducting some traditional usability test sessions for my sports website. I have some good feedback so far on the navigation, layout and design of the website. But I've just ...
3
votes
2answers
97 views

Is it good practice to ask why a participant didn't do something a specific way after a usability test?

I am conducting several usability tests this week on my sports website. The purpose is for me to find out any flaws in the design or any usability issues that may affect navigation and other factors. ...
1
vote
4answers
70 views

Calculating tasks response time with paper-prototypes?

I am conducting paper-prototype testing and manage to collect data about completion rates and satisfaction scores. However, I am finding it difficult to calculate the task times. Is there another ...
1
vote
2answers
26 views

Should I revert back to the home page after each usability test task?

I am conducting a usability test of a sports website. I'm trying to find potential usability errors and design flaws for my website. I have a list of tasks that I will give to my participants to ...
1
vote
2answers
48 views

Executing usability tests on a system which has on-boarding. Should the users be aware of this?

Planning on running usability tests with a product that has an extensive on-boarding tutorial/process. Of course the actual product will allow the users to skip such steps however the product it self ...
0
votes
2answers
51 views

How do I get large numbers of specific users cheaply? [closed]

I need to recruit 100 users for a quantitative survey. The users need to have specific job roles in sales and marketing. While an even split in demographics is ideal, it is not required. I have the ...
0
votes
0answers
22 views

Best practices for getting quantitative data feedback on different design variations from a large number of users

We are interested in running a purely quantitative remote web-based user test with 100 specific users and showing them different design variations of a concept. After they see the concepts, we will ...
1
vote
3answers
137 views

Preference of paper prototypes over paper-in-screen prototypes

Similar to paper prototyping, paper-in screen prototyping displays low-fi mockups on the device itself. However, the latter will only work with some pre-defined scenarios. (i.e. the interactions of ...
5
votes
4answers
152 views

Should we ask users to play a role when performing user testing?

I'm actually working on a users-testing session, to test an expense report application. My question is: When I ask the user to do a task, should I ask them to play a role? Example: If we want users ...
0
votes
3answers
238 views

Deciding about labels (Taxonomy in User Interface)

I work for a delivery company and we are creating a new section for our mobile app, which has the following features: Pending reviews of restaurants Order Status Order History Favorite restaurants ...
2
votes
3answers
71 views

Tool/ workaround for testing locally stored Webpage on iPhone

I need to test a webpage on iPhone. Due to some security/IT regulations, I'm not allowed to use cloud services (especially US-based 8-) , because I'm working for a big company in Europe). So I'm ...
5
votes
1answer
265 views

Would having people vote on the outcomes of multivariate tests keep people interested in UX?

I'd like to get people at my company involved in usability testing by encouraging them to vote on the outcomes of multivariate tests. A talk I saw at a conference a few weeks ago explained that this ...
0
votes
2answers
78 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
0
votes
1answer
34 views

Time intervals for prompting the user for profile information

I have to collect some piece of information from the user and add it to his profile. The screen that asks the user for the information is skippable but with without a "don't remind me again" option. ...
2
votes
2answers
222 views

UI Memorability Testing

I'm about to start testing the memorability of a user interface the Nielsen's way, where UI memorability is the amount of time/number-of-tries needed for the user to reach the efficiency during a ...
1
vote
1answer
33 views

Recruiting participants: question to screen web designers/developers

To understand the level of expertise of participants for a usability test, I always ask something like "What’s your experience with computers or tablets? Mark all that apply." The choices are: I ...
1
vote
1answer
31 views

Is using another method to complete a user task considered a fail if it isn't what I'm looking for?

I designed a dashboard layout for my company's monitoring application and had a couple of users go through a usability test session while using the application to see how usable to dashboard is. On ...
1
vote
1answer
69 views

Testing memorability of a homepage

I am testing the design and layout of a homepage for a SaaS product. The layout is not clickable so i am only testing how clearly it communicates its message and I am trying to mimic behaviour of ...
8
votes
2answers
137 views

How can I get hold of customers and users for research and usability testing when the business is protective or needs approval each time?

One of the things I find most difficult is while we (designers and devs) are working in an iterative agile environment, getting a hold on users and customers and trying to meet them in regular basis ...
1
vote
4answers
253 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
1
vote
1answer
56 views

What are the core tools and processes an organization should have in place to test web application accessibility

I'm a developer for an organization that is starting to plan out how to overhaul a number of our web applications with a focus on making them both 508 compliant, and truly accessible for users with a ...
1
vote
2answers
122 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
2
votes
1answer
44 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: overall,...
5
votes
2answers
129 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
1
vote
0answers
127 views

Best Unmoderated Remote Usability Testing Tool? [closed]

My name's Ivan and I am a UX Specialist in Belgium. Since we are a rather small UX team within a big company, we are trying to find ways to help us in our day-to-day activities. As such, we are ...
3
votes
1answer
115 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
2
votes
4answers
282 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
4
votes
1answer
105 views

Solid evidence or user test experience for Badge Notifications

Has anyone looked into the effectiveness of those red notification badges on the top navigation of websites like facebook and google plus? I know it's useful for Facebook, but I'm wondering if it's ...
4
votes
1answer
55 views

Measuring reaction to website changes in New x Returning users

As we see every time Facebook changes something, users tend to have a negative reaction to changes in UI. But how can we measure the effects of this discomfort on conversion? The first thing that ...
35
votes
5answers
4k views

How can I ensure users don't fear the word TEST in the invitation for usability testing?

I did a lot of usability tests and sometimes users came to me saying: Wow. When you said TEST, I thought I should study more. Do you notice the MORE? It means that they studied something! I ...
1
vote
1answer
79 views

Performing Unit Testing for UX

I have a tricky question and I'm not sure if calling it "unit testing" is the right thing to do as I am by no means a UX person - I am learning a lot though. I have a website and I'm trying to ...
1
vote
2answers
94 views

Getting honest feedback on usability tests

I work in a small company where I'm the only UX person on the team. We're in the process of conducting usability testing on an important section of the system that involves transforming of existing ...
3
votes
5answers
207 views

How to usability test a prototype that's not fully functional?

I will soon be performing usability tests on a design prototype of a web app. The proposed system, though, makes use of some advanced interactions that we probably won't be able to mock up in the ...
7
votes
4answers
329 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
4
votes
4answers
98 views

Measuring UX of big enterpise application

I'd like to measure usability and identify potential areas for UX improvements of rather big application. We've managed to identify 3 main user groups (based on roles) and around 3-4 main tasks ...
1
vote
0answers
14 views

What is a good user group size for going out into the field to test your interface with users, one to one? [duplicate]

If I want to take a paper or pdf version out to test with typical users, one to one, how many users should I find to test on to get the most helpful results?
3
votes
4answers
145 views

How to ask a user which factors are most important to them when calculating weights in a model?

I'm creating an index related to "walkability". By walkability I mean: Length of sidewalk available User perception rating on various measures of performance Many other factors Some users may not ...
2
votes
2answers
62 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
2
votes
2answers
131 views

Reference for words that can be used to describe how users 'feel' or 'experience' when it comes to qualitative user experience evaluation?

I remember reading about some study for the Microsoft Ribbon design (this could be wrong) where a list of words were provided to the user to describe what they feel or experience either when they see ...
0
votes
2answers
114 views

Are touch-start and touch-end (i.e. Mouse-down and mouse-up for touch-screens) intuitive?

I'm contemplating using a touch-start gesture (i.e. Mouse-down for touch-screens) on the tablet version of my website. For what I am trying to do I need to differentiate between a click and a touch-...
1
vote
2answers
134 views

Involving end users with UAT for software development

I just had a project manager and developers request we use end-users for User Acceptance Testing. They want end-users to try and break the software prior to launch. This really caught me off guard. ...
3
votes
1answer
105 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
6
votes
2answers
413 views

Using fake information on usability testing tasks?

I want to run some remote usability tests on an e-commerce website. I was just wondering if I should be giving the users fake information to input (e.g fake address, name, telephone number ) during ...