a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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3
votes
1answer
69 views

What is the best way to drive a user testing?

I'm product designer in software. Next monday I'll drive a user testing session with the product team and I'd like to submit you the way we'll do it. Could you confirm if it's the best way to do? ...
0
votes
2answers
58 views

experimental design

In an experiment, same group of participants are required to test (low and high) visual quality of a user interface. The goal is to find whether perception of usability is affected by any of the low ...
0
votes
4answers
52 views

What would be the wording for an “all type of rooms” taxonomy?

I'm working on this app and right now it has a common taxonomy called "hotel". However, this app can work with hotels, chains of hotels, apartments, rooms, cabins, guesthouses and anything you could ...
5
votes
2answers
157 views

Identity Verification for Remote Usability Testing

Is there anyone out there who has to do identity verification for remote testing? I obviously have to get the participants to sign an NDA but my legal department wants me to take it a step further ...
4
votes
3answers
74 views

How to demonstrate to stakeholders that redesigning an enterprise solution requires substantial initial investigation

I'm trying to explain the value of proper research for a large enterprise application redesign. There is some pressure to deliver mockups "to get ahead of development" but the reality of the ...
1
vote
4answers
69 views

Calculating tasks response time with paper-prototypes?

I am conducting paper-prototype testing and manage to collect data about completion rates and satisfaction scores. However, I am finding it difficult to calculate the task times. Is there another ...
-1
votes
1answer
81 views

Trouble Getting People to Complete Free Listing Form [closed]

I own a motorsports website which I have poured my heart and soul into to make it the best in the industry and of which does very well and is blessed by Google in search for popular queries such as "...
2
votes
1answer
164 views

How to review usability of a developer tool?

I'm about to try to test the usability of our developer tools, how can this be done? Articles I've read so far on UX testing seem to target website testing. I'm interested in reviewing the user ...
0
votes
3answers
134 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
0
votes
3answers
210 views

How do you test navigation engagement?

Some coworkers and I are engaged in heated debate about changing the navigation arrangement from a left nav column to a top nav bar. Arguments in favor of a left nav are more visibility and more ...
1
vote
3answers
136 views

Preference of paper prototypes over paper-in-screen prototypes

Similar to paper prototyping, paper-in screen prototyping displays low-fi mockups on the device itself. However, the latter will only work with some pre-defined scenarios. (i.e. the interactions of ...
0
votes
1answer
30 views

When to switch from best UX practices/guidelines to user testing?

The Nielsen Norman Group has UX Guidelines for how to present visited links. I was adhering to the guidelines by making visited links appear faded, but the client reasoned that the users of this ...
0
votes
0answers
26 views

Digital Video Recorder Glasses Spy Camera Eyewear for Usability Test

Do you think it could be useful to use a Digital Video Recorder Glasses Spy Camera Eyewear (e.g.: http://www.amazon.com/Recorder-Glasses-Camcorder-Eyeglass-4GB/dp/B00JIMMN92/) to record usability ...
3
votes
2answers
129 views

What kind of card sorting is the best?

I have an online grocery website, it includes different categories and subcategories, I want to test the the usability of categories tree, in this case closed card sorting or open card sorting is the ...
2
votes
1answer
47 views

Quick interactive mockups for early usability testing [closed]

I've completely fleshed out my idea for a mobile web app. I've created the mockups in Sketch 3, and have documentation of all the models and controller actions I need to make this app work. I want to ...
71
votes
10answers
13k views

“people don’t know what they want until you show it to them”

One of the most successful products ever produced is the iPhone. It’s loved for its excellent User Experience worldwide. It came from an idea by the late Steve Jobs who is among other things famous ...
8
votes
2answers
137 views

How can I get hold of customers and users for research and usability testing when the business is protective or needs approval each time?

One of the things I find most difficult is while we (designers and devs) are working in an iterative agile environment, getting a hold on users and customers and trying to meet them in regular basis ...
0
votes
0answers
35 views

What sorts of questions should I be asking after each usability task? [duplicate]

What sorts of questions should I be asking at the end of each usability task? I am trying to identify usability problems - but I was wondering if there is an efficient way of doing this - i.e. ...
0
votes
1answer
118 views

Free usability questionnaire templates to follow?

I am a programmer, and whilst I may know a lot about programming - I do not know a lot about UX or usability testing in general. I plan to undertake a usability test on a website that I designed. ...
1
vote
1answer
33 views

Recruiting participants: question to screen web designers/developers

To understand the level of expertise of participants for a usability test, I always ask something like "What’s your experience with computers or tablets? Mark all that apply." The choices are: I ...
0
votes
1answer
37 views

Is it necessary to conduct both guerrilla testing and traditional testing for a single website?

I am in the process of conducting some traditional usability test sessions for my sports website. I have some good feedback so far on the navigation, layout and design of the website. But I've just ...
7
votes
4answers
322 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
1
vote
1answer
33 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions (...
3
votes
2answers
96 views

Is it good practice to ask why a participant didn't do something a specific way after a usability test?

I am conducting several usability tests this week on my sports website. The purpose is for me to find out any flaws in the design or any usability issues that may affect navigation and other factors. ...
1
vote
2answers
26 views

Should I revert back to the home page after each usability test task?

I am conducting a usability test of a sports website. I'm trying to find potential usability errors and design flaws for my website. I have a list of tasks that I will give to my participants to ...
1
vote
2answers
47 views

Executing usability tests on a system which has on-boarding. Should the users be aware of this?

Planning on running usability tests with a product that has an extensive on-boarding tutorial/process. Of course the actual product will allow the users to skip such steps however the product it self ...
0
votes
2answers
50 views

How do I get large numbers of specific users cheaply? [closed]

I need to recruit 100 users for a quantitative survey. The users need to have specific job roles in sales and marketing. While an even split in demographics is ideal, it is not required. I have the ...
0
votes
0answers
21 views

Best practices for getting quantitative data feedback on different design variations from a large number of users

We are interested in running a purely quantitative remote web-based user test with 100 specific users and showing them different design variations of a concept. After they see the concepts, we will ...
5
votes
4answers
151 views

Should we ask users to play a role when performing user testing?

I'm actually working on a users-testing session, to test an expense report application. My question is: When I ask the user to do a task, should I ask them to play a role? Example: If we want users ...
5
votes
1answer
264 views

Would having people vote on the outcomes of multivariate tests keep people interested in UX?

I'd like to get people at my company involved in usability testing by encouraging them to vote on the outcomes of multivariate tests. A talk I saw at a conference a few weeks ago explained that this ...
2
votes
1answer
57 views

Should a Store Landing Page have separate appt. selector- one for workshops & one for tech support, etc

I am having a bit of a challenge with my stakeholders in helping them understand my point of view on how to handle our appointments for workshops and product-driven/assistance questions. My company ...
0
votes
2answers
77 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
0
votes
1answer
33 views

Time intervals for prompting the user for profile information

I have to collect some piece of information from the user and add it to his profile. The screen that asks the user for the information is skippable but with without a "don't remind me again" option. ...
4
votes
11answers
620 views

How to test icons with users?

In an web-app we have a bunch of command functions, each represented with an icon and a label. We've done usability testing of the UI as a whole, and taken note that a couple of icons are a bit ...
2
votes
2answers
216 views

UI Memorability Testing

I'm about to start testing the memorability of a user interface the Nielsen's way, where UI memorability is the amount of time/number-of-tries needed for the user to reach the efficiency during a ...
1
vote
2answers
499 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
1
vote
1answer
31 views

Is using another method to complete a user task considered a fail if it isn't what I'm looking for?

I designed a dashboard layout for my company's monitoring application and had a couple of users go through a usability test session while using the application to see how usable to dashboard is. On ...
1
vote
4answers
244 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
1
vote
1answer
67 views

Testing memorability of a homepage

I am testing the design and layout of a homepage for a SaaS product. The layout is not clickable so i am only testing how clearly it communicates its message and I am trying to mimic behaviour of ...
1
vote
2answers
119 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
1
vote
1answer
56 views

What are the core tools and processes an organization should have in place to test web application accessibility

I'm a developer for an organization that is starting to plan out how to overhaul a number of our web applications with a focus on making them both 508 compliant, and truly accessible for users with a ...
2
votes
1answer
43 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: overall,...
5
votes
2answers
122 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
1
vote
0answers
117 views

Best Unmoderated Remote Usability Testing Tool? [closed]

My name's Ivan and I am a UX Specialist in Belgium. Since we are a rather small UX team within a big company, we are trying to find ways to help us in our day-to-day activities. As such, we are ...
3
votes
1answer
109 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
4
votes
5answers
176 views

How to allow for 'exploration' in your user testing?

In a lot of user testing sessions I've been in a common task is to test the effectiveness of a particular icon or navigation control. The typical scenario: tester: How would you accomplish task x?...
13
votes
5answers
589 views

What ways to conduct user research quickly and cheaply are there?

Let's face it, in today's world - everything is moving fast and with approaches like agile, UX gets squeezed. It doesn't have to be this way and from what I hear many companies are using Sprint 0 ...
2
votes
4answers
259 views

Concept testing

I'm currently working on a strategy project. The team conducted interviews with users on what kind of impressions they have about our product and other products like ours. They've told us what they ...
4
votes
1answer
104 views

Solid evidence or user test experience for Badge Notifications

Has anyone looked into the effectiveness of those red notification badges on the top navigation of websites like facebook and google plus? I know it's useful for Facebook, but I'm wondering if it's ...
5
votes
3answers
468 views

How can we have usability and UX tests around PAN (personal area network) gadgets interfaces?

Our gadgets around us are changing and I think that it will continue for a while. I really wonder if there is a nice example about usability and overall experience testing methods for Personal area ...