Tagged Questions
3
votes
4answers
76 views
How to run quick usability tests for a large organization with no process in place
Our company is rolling out a program so the UX team can quickly conduct usabiliy test on easy features, instead of having to farm these quick usabilty test to expensive agencies. we are looking for ...
3
votes
6answers
162 views
What's the best way to conduct user research at a trade show?
I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
6
votes
4answers
143 views
Conveying that usability problems exist to developers, cheaply!
I'm a developer transitioning towards design/usability.
I'm giving a talk to the devs at my workplace on design basics and guidelines with a little sneaky UX teaching on the side.
My goal is to work ...
9
votes
3answers
554 views
Usability testing and responsive web design
What are your take on usability testing and responsive web sites? The flow of page objects, hiding and showing different types of menus or the resizing of objects could have a big impact on ...
9
votes
5answers
365 views
How should I introduce participants to a usability test?
I've been conducting usability tests for a few years now for a variety of products and interfaces. These have been in-person and remote, high-fidelity and low-fidelity, structured and unstructured. ...
3
votes
3answers
208 views
Are “view more” links still being used?
Some years ago, it was usual to see a list of articles in the homepage of any website with a link often called "View more".
Nowadays it's difficult to find a website using this link, I noticed that ...
3
votes
2answers
144 views
Cultural differences while usability testing
As a Briton, I realise there are cultural differences that I need to consider while testing. For example I have found that citizens from the Indian subcontinent are less likely to directly criticise ...
3
votes
3answers
212 views
What is the best way to approach usability testing an intranet?
In my mind, the biggest difference between testing an intranet and a public website are the users. You know exactly who will be using the intranet, because they have to. The roles and tasks are ...
0
votes
1answer
121 views
Mouse heatmaps in desktop applications [closed]
Do you any good software that can create mouse move/click/right click heatmaps in a desktop application like a game, office suite etc.? Preferably including key detection, heatmap image saving etc. I ...
3
votes
6answers
190 views
Is a usability study on just a newsletter effective?
I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
1
vote
2answers
334 views
Where can I find existing System Usability Scale (SUS) results to compare against?
I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against.
I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
2
votes
1answer
104 views
Testing with new vs. experienced users
A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
2
votes
2answers
324 views
What is a good method/formula for estimating how much time a usability test will require?
I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
1
vote
4answers
255 views
A/B testing VS UX usability enhancement by UX guy?
What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case?
Should we give preferences the results of A/B ...
10
votes
5answers
182 views
Helping participants in usability tests
I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
3
votes
2answers
456 views
Framework or plugin for tracking user actions on a web application
I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies.
Is there a useful, free, framework ...
6
votes
2answers
614 views
Conducting a competitive analysis
What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
5
votes
4answers
255 views
Is it effective to ask users which design they prefer and why?
I have a few different options for the UX of a tool. Each is quite different from the other.
They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
3
votes
3answers
775 views
Let tester directly click on web site to report bugs, similar to bugherd? [closed]
I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to www.Diigo.com or www.bugherd.com
Bugherd is designed for this but it ...
39
votes
7answers
2k views
How do you prevent scope creep in agile projects when usability testing?
I have a client who recently asked me about this problem. I was wondering how you'd handle it?
They are new to UX and to Agile methods, so they are struggling in interesting ways.
As part of a ...
9
votes
6answers
1k views
Open source / free screen capture tools for user testing [closed]
What free tools are there on the Windows platform that I can use to capture what mouse movements and clicks a user makes during an evaluation?
Ideal product would:
Not be likely to crash and freak ...
6
votes
9answers
393 views
Isn't all user testing essentially a way of gathering how people think things should work?
When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
9
votes
4answers
425 views
Paying test subjects for user testing/beta testing
I've read that focus groups are a poor way of conducting user research as it attracts professional focus groupers who work the focus group "circuit" for a living. This obviously has major drawbacks as ...
7
votes
4answers
357 views
Usability testing for open-source projects?
I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
18
votes
7answers
229 views
What's the biggest surprise you've had in a usability test? [closed]
Usability tests often present some real surprises where the participant's mental model does not match what they're presented with.
What are the biggest or most interesting surprises you've come ...
9
votes
3answers
98 views
How to rescue a usability test whose participant is lacking confidence?
Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not ...
12
votes
11answers
420 views
How do you take notes at speed?
One of the things that I've quickly found out when doing usability testing and field studies is that it's hard to keep up with the pace of what's going on and take sufficient notes.
How do you cope ...
12
votes
9answers
154 views
How do you ensure that you've covered the whole site in your work?
I'm a relatively recent practitioner, and although my work's quality is pretty good, I still have one big back-draw (in my opinion): I always miss something or two when making or fixing a web site.
...
